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Customer Ratings & Reviews

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Customer reviews

Rating 4.6 out of 5 stars with 500 reviews

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Rating by feature

  • Battery Life

    Rating 3.8 out of 5 stars

  • Speed

    Rating 4.2 out of 5 stars

  • Display

    Rating 4.4 out of 5 stars

Pros mentioned filter

Cons mentioned filter

91%would recommend to a friend

Customers are saying

Customers admire the Surface Book 2's stunning screen quality, ease of use, and strong performance. Many appreciate its long battery life and lightweight design, making it portable and convenient. However, some find the price to be a significant drawback. Concerns were also raised regarding the limited storage capacity and the fact that the pen is sold separately.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 9 Showing 161-180 of 500 reviews
  • Rated 5 out of 5 stars

    Awesome functionality for work and a bit of play!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This little PC has amazing power for its size! It can handle anything I've thrown at including a bit of gaming with its GTX video processor. Overall, very pleased with this PC.

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hi David,

      Thanks for sharing your excitement with the community. We're delighted to hear you're loving the powerful performance of Surface Book 2. It sounds like it has been a great gaming companion so far. We appreciate the great shout-out!

      Cheers,
      Jessica
      Surface Customer Care

      We want to hear your Surface story. Share your experience by leaving a review. Microsoft

  • Pros mentioned:
    Screen quality

    Rated 5 out of 5 stars

    Great product

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great lap top for drawing and watching streaming videos. I did not play games on this but loved the touch screen capability

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Vastly improved 15”

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Have waited for a larger size device that was stilll compact, lightweight and offered versatility. The 15” screen size has been a good fit. The performance and speed is amazingly good as I do a lot of HD photo and video processing. Screen clarity and color replication is great. The keyboard and touchpad are responsive. The 2 and 1 features work well for presentations. Battery life is super long when attached to the base - just okay when just a tablet. The 15” model is top heavy when sitting in certain positions and does tip over. I do wish there were cases for the 15” by UG but they only make the 13”? Happy with the upgrade purchase.

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hello,

      We appreciate the feedback on the 15" Surface Book 2, and are glad to hear that you have been liking the size of the screen and the quality and color replication for your photo and video projects. We appreciate the insight, and have passed it along to our team.

      Kindly,

      Victoria
      Surface Customer Care Microsoft

  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Loved it!

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was such a great laptop, really powerful. The table didnt last long but was awsome.

    I would recommend this to a friend
  • Pros mentioned:
    Screen quality

    Rated 2 out of 5 stars

    Great Design Poor Execution

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I loved the design and in general the overall concept I guess. The screen was INCREDIBLE, graphics were great, and hardware was thin and quiet. What I couldn’t get past was the glitchiness between process changes from dock to undock, the software app crashes and screen freezes from switches processes and lastly the touch response time while undocked from the computer.

    No, I would not recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hello,

      Thanks for taking the time to reach out. We're sorry to hear you've been experiencing some unique issues with your Surface Book 2. Have you tried using the Surface Diagnostic Toolkit to asses your Surface Book 2? If not, we highly recommend starting there, and you can access the diagnostic toolkit here: https://aka.ms/AA4r432.

      If you continue to have the same difficulties after using the diagnostic toolkit, please feel free to reach out to our team here: https://aka.ms/AA4rbq6, so that we can assist you further.

      Best,

      Heather
      Surface Customer Care Microsoft

  • Pros mentioned:
    Screen quality

    Rated 5 out of 5 stars

    Great quality

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Thus far, I love my computer. Works great. Lots of extra features too. It’s a little heavier than I’d prefer but it’s worth it to have such a large screen.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Microsoft Notebook

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    If you haven't tried or at least gone to a Best Buy to at least test drive the Surface Notebook you should. This computer hands down is the best I've ever owned

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hello,

      Thanks for recommending the Surface Book 2 to the community! We're delighted to hear about your great experience. We hope you continue to discover all there is to love with the Surface Book 2!

      Cheers,

      Jessica
      Surface Customer Care Microsoft

  • Rated 5 out of 5 stars

    Huge Apple Mac Fan, but... Not too bad!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Work forced me onto a Windows laptop, and I have to say... This is pretty darn good. Looked at a ton of Windows laptops, and this looked like the "best" (in comparison to my MacBook Pro) out there, and it certainly proved to be. Really, really good machine. I do like the detachable tablet (don't us it much as I'm a keyboard person), but power wise (including graphics) is really outstanding. Keyboard is good. Trackpad is not "a Mac", but again, by far the best I've ever experienced on a Windows machine. Highly recommended (if you can't go Mac..."

    I would recommend this to a friend
  • Pros mentioned:
    Processor speed

    Rated 5 out of 5 stars

    Great laptop for Engineering Students

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased this surface book for its horsepower to run engineering programs. Not the cheapest laptop but a good value without considering a desktop.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Wonderful Product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Microsoft Surface Book Pro 2 is great for starting college. The student can bring it with them to their classes and take notes easily. Very useful tool.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life

    Rated 5 out of 5 stars

    Amazing laptop!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This laptop has been absolutely amazing. No problems whatsoever, battery life is great, and will do anything you need it to.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Favorite laptop

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Used to have a 13" 1st gen Surface Book, but the 15" is worth it for use with a pen, though I notice the extra weight in my backpack. Primarily used for taking notes with the Surface Pen, engineering work, and for coding. The pen sensitivity and recognition has definitely improved. Considered the Apple Pen with the iPad Pro, but iPad Pro is not a real laptop and too limited for real work. Battery life is great on the Surface Book 2. Went with the smallest hard drive since external drives are inexpensive and USB-C makes transfers seamless.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    It is great.

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have never had a lap top before. My wife has been trying to convince me to acquire one, I keep putting one off I know now It was a foolish thing to do. I simply enjoy it. I use it every day. I am a United Methodist Minister. Before the virus, I would sit in the living room and work om my sermons. I was not tied to the table where the tower was! There are a few items I still can't get turned on but I will get it figured out. It cost no more than my tower and I can print from it. So, I am very pleased.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great Computer Quality (Some Software Problems)

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A great computer for professionals, students, and designers. Ability to detach the screen and use it as a tablet can be helpful if you want to take hand-written notes at a meeting or class (also for designing spaces). I have run into multiple problems with the Windows Operating System where my Windows Hello (facial recognition) does not detect the webcam and my all windows programs (including camera) could not detect the build-in camera's and microphones on the device. Geek Squad was able to take care of the problems in-store, but this will cost you if you don't have a protection plan.

    I would recommend this to a friend
  • Pros mentioned:
    Screen quality

    Rated 4 out of 5 stars

    Great but overpriced

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The surface book 2 is a great laptop. Sleek design impressive screen and very accurate touchscreen I do not believe it should be so expensive though considering it’s only a 1060 and 16gb

    No, I would not recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Feels right.

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Feels right. You know it when you hit that sweet spot in terms of ease of use, seamless versatility and quality.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far this is best computer I ever owned I think that with it being nice and light and small but yet all the power you could ask for is fantastic

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Laptops

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fits my needs and more. All around great laptop that will keep up with technology for at least 5 years.

    I would recommend this to a friend
  • Pros mentioned:
    Processor speed

    Rated 5 out of 5 stars

    Great for school!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I really love all the features and the speed of this laptop. It literally does anything and everything I need it to!

    I would recommend this to a friend
  • Pros mentioned:
    Battery life

    Rated 5 out of 5 stars

    So great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this computer. I'm a gamer and photographer and it works perfectly for long time gaming and photo editing. Hoping to pick up the pen soon!

    I would recommend this to a friend