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Customer Ratings & Reviews

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Customer reviews

Rating 4.5 out of 5 stars with 641 reviews

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93%
would recommend
to a friend

Customers are saying

Customers are impressed with the Surface Book 2-in-1's ease of use, comfortable keyboard, and excellent battery life. Many appreciate its light weight and the versatility offered by the tablet mode. The sleek design also receives positive feedback. However, some customers find the price to be a significant drawback.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 12 Showing 221-240 of 641 reviews
  • Pros mentioned:
    Keyboard quality

    Rated 4 out of 5 stars

    Great multi device

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Having used a surface pro for work the surface book definitely adds some usability and productivity improvements. The dedicated graphics and firm keyboard are good. Have not yet tried a game on it but the resolution and screen are gorgeous.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Computer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the pen and detachable screen. Works great for my classes.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The Near Perfect Windows Machine

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Let me start by saying that I am an avid Mac user and Apple fan. This Surface Book, that I purchased as a development machine, is the only Windows machine to date that I would rather use than my MacBook Pro, or any other Mac I've had in the past. The hardware is outstanding and the fit and finish is near perfect. Windows 10 is rock solid as well. I love the detachable screen and Windows Hello is huge for logging in quickly. I understand that the Surface Book had initial bugs but I've experience none recently. Microsoft knocked this one out of the park and deserves some massive credit for making a machine that showcases everything they have to offer.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life

    Rated 5 out of 5 stars

    Powerful small unit with fantastic Battery Life.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The product has a great battery life is powerful enough to be used for coding, some games and everything else. In tablet mode the performance is on par with Ipad / nexus 7. THe battery in laptop mode is easily 8hr+ with normal use.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great First Run for Microsoft

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great unit but as with all equipment that uses battery, never enough.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Perfect for design

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love my surface book pro. Excellent design features. I mostly use as a laptop. The one issue I have is when switching to tablet sometimes it doesn’t register the keyboard being re-attached and you have to restart.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life

    Rated 5 out of 5 stars

    Great Laptop/Tablet

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    After going back and forth between this and Apple I chose the Surface. Battery life is awesome but feels kind of cheap in your hands compared to MacBook Pro. Since you get a tablet and laptop in one I chose the Surface.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Love it!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is my first new laptop in about 8 years and I was nervous about Windows 10 but it was easier than I expected to get right to work. I don't use the pen/tablet feature so I can't speak of that. Very happy with it.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Solid laptop; too big for tablet

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Use it only as a laptop. Too big and heavy to hold as a tablet

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Simple to use.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I'm not much of tech guy and not very computer literate. That being said, the Surface Book is great for anyone to use easily and successfully. Quick set up, great graphics and the light pen is fun. I'd recommend it.

    I would recommend this to a friend
  • Pros mentioned:
    Weight

    Rated 5 out of 5 stars

    Great Computer/Tablet

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased for my wife. It replaced an ASUS laptop. She travels a lot and likes the size and weight of the computer. She also like the ease of removing the keyboard.

    I would recommend this to a friend
  • Pros mentioned:
    Processor speed

    Rated 5 out of 5 stars

    Great Choice For College Student

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Countless hours were spent researching options and actually visiting Best Buy to compare offerings. We landing on the Surface Book and our son is extremely happy - convenient, fast - everything he wanted.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Screen Rotation doesnt work

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Have had multiple issues with screen/display. The display does not rotate even after reinstalling updates/restoring.

    No, I would not recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hello BB90, The Surface Book has a Limited hardware warranty which includes service on hardware and covered accessories for 1 year from the date of purchase. Please contact us so we can assist you with a possible replacement at: https://www.microsoft.com/surface/en-us/support . We apologize for any frustration this has caused and hope this was helpful to you. Microsoft

  • Rated 5 out of 5 stars

    Greate computer/tablet

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    its great for work and school. also my children love it....

    I would recommend this to a friend
  • Pros mentioned:
    Weight

    Rated 5 out of 5 stars

    Very Happy

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a great little laptop. It has performed flawlessly and I couldn't be happier. It has lots of power but is small and light and easy to carry around. I love the ability to easily switch from laptop to tablet.

    I would recommend this to a friend
  • Pros mentioned:
    Processor speed

    Rated 5 out of 5 stars

    Looks very rugged

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It is a great product. One might think such a thin machine is fragile and really it seems quite rugged. All the special features are great and it's fast. I do recommend the buy the extra protector.

    I would recommend this to a friend
  • Pros mentioned:
    Processor speed

    Rated 5 out of 5 stars

    Great laptop for college students.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love my laptop. It has a very fast processor and it's suppose to be good for annimation, which I haven't had the chance to try yet. This product was recommended for annimation which I am going into.

    I would recommend this to a friend
  • Pros mentioned:
    Processor speed

    Rated 5 out of 5 stars

    love it

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love my new mac book a little pricey but worth the money in future business investments. It's super fast and the tablet and pen is a whole other level when it come to work , play and usefulness!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent laptop.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great laptop. It is more than I expected. Excellent

    I would recommend this to a friend
  • Pros mentioned:
    Battery life

    Rated 4 out of 5 stars

    College gift

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My daughter chose this over a Macbook. I was shocked but she swears by it. Have to admit the battery life and touch screen are not features Apple delivers on.

    I would recommend this to a friend