Customer Ratings & Reviews

First impressions were great. It’s a nicely constructed thin and light laptop with decent performance. The trackpad is amazing and the keyboard is excellent. For the first week or so of ownership I had absolutely zero issues with this laptop. Battery life was excellent, screen was great, was pretty snappy and it seemed perfectly reliable until today. Today it got a random blue screen so I installed blue screen view to read the dump file and there wasn’t one. Ran an sfc scan and a dism scan health operation and nothing was wrong. Used the laptop a bit more then put it to sleep. An hour later I heard the Windows 11 bootup chime and low and behold, the laptop crashed in sleep mode and rebooted. I figured maybe an update bricked the OS so I attempted to reinstall windows via the built in reset. I chose the cloud reinstall option because I assumed it would give me the latest stable fresh Windows 11 build. It crashed again 40% through the download. No biggie, I’ll just reboot to recovery, enter my bitlocker recovery key, and choose cloud reinstall again. Nope. So I resorted to a local reinstall. Fully cleaned the drive, setup the Surface again, signed into my WiFi, my Microsoft account, chose to restore settings and files from OneDrive, installed an update and then got to the desktop. Boom! Immediate BSOD and again no dump file after restart. I wanted to give Microsoft a chance after I had horrible experiences with my corporate issued Surface Pro 3 from ages ago. But it seems several years later, Microsoft can’t cut it being a first party manufacturer for THEIR OWN OPERATING SYSTEM! It’s honestly pathetic. I will be returning this laptop promptly and getting a refund. At least my Xbox Series S and X work fine.

I was hoping it would be faster. Was coming by today to see if could return and order different one. Is that possible.