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Customer Ratings & Reviews

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Customer reviews

Rating 4.6 out of 5 stars with 54 reviews

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Rating by feature

  • Battery Life

    Rating 4.3 out of 5 stars

  • Speed

    Rating 4.6 out of 5 stars

  • Display

    Rating 4.7 out of 5 stars

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91%would recommend to a friend

Customers are saying

Customers praise the Surface Laptop 5 for its lightweight design, touchscreen capabilities, and long battery life. They appreciate its performance and sleek design, with many positive comments about its color options. While there are no major complaints, some customers have mentioned that the price is a bit high.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 2 Showing 21-40 of 54 reviews
  • Rated 5 out of 5 stars

    Microsoft Surface Laptop 5

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The cooling fan on this machine is very quiet and my laptop does not get overheated.

    I would recommend this to a friend
  • Pros mentioned:
    Weight

    Rated 5 out of 5 stars

    Pc

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Its light weight sleek. Soft touch keyboard. I love it

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Highly recommend!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works wonderfully, fulfills all the needs! Super fast processor and good refresh rates on the monitor

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Nice laptop for small business work!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the color and the easy setup! Bought it for my wife for work and she loves it!

    I would recommend this to a friend
  • Pros mentioned:
    Screen size

    Rated 5 out of 5 stars

    Microsoft Laptop 5

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I really liked this Microsoft Surface Laptop 5 with a unique touch screen on a windows.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great laptop, not so great battery life

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this for my teenage daughter for online college. She really likes the style and color (even though it's not the same color as Apple rose gold!). The biggest downfall we've seen so far is the battery life. It struggles to go just 2-3 hours. Not sure what's taking the battery down so quickly. Otherwise, face unlock is great, the speakers sound good for an ultrabook. Very happy with this laptop!

    I would recommend this to a friend
  • Pros mentioned:
    Screen size

    Rated 5 out of 5 stars

    Awesome

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best computer on a budget! If you have a few dollars more just grab the 15 inch but other than that, great laptop !

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Great Buy

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very pretty and easy to use. I switched from a dell and like the operating system a lot.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    My Microsoft Laptop

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works pretty good for me. Love it and battery life is excellent.

    I would recommend this to a friend
  • Pros mentioned:
    Screen size

    Rated 5 out of 5 stars

    Rose gold computer

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very pretty computer and works amazing!!! Love that is has touch screen as well and pretty good price!!

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Loving it so far!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Loving it so far! Great for what is needed at college.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 3 out of 5 stars

    It’s cute, but idk if it’s worth the price

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love the look! It feels just like a Mac book. I wish I would have gotten the 15 inch instead of the 13–it feels a bit small. My last computer was a 15 inch and I loved it. So, I’m adjusting. I also wish it was a bit faster, i7 is a little faster then i5, but the 512 SSD may make the computer a bit slower.

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    laptop great but shipping process bad

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The laptop is great but was not pleased with the delivery process. Best Buy used UPS and they delivered my laptop to the wrong house and the notification did not even include a picture. Luckily at the wrong house was a honest neighbor who brought it over to me.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Reliable laptop

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Needed a new laptop but wanted a sleek and high performance laptop on the go. Very well lit keyboard and display. Recommend investing in a surface laptop 5!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great upgrade

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I updated to the surface laptop after having my surface pro for almost 6 years. I love the feel and the color.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Buy

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It is a very lovely and compact traveling laptop. I really recommend it to those who need to travel.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Would buy it again :)

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is my 2nd Surface, I needed to upgrade my tech and this is doing the job.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great laptop

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought it for my wife because she had a previous version and loved it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Stupendous

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    **Best office laptop, hands down....**

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Surface Laptop

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the color, the keyboard, everything working well! Fast speaking and great packaging.

    I would recommend this to a friend
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