Main Content

Customer Ratings & Reviews

$1,223.99

Customer reviews

Rating 4.7 out of 5 stars with 775 reviews

Rating Filter

Rating by feature

  • Battery Life

    Rating 4.8 out of 5 stars

  • Speed

    Rating 4.8 out of 5 stars

  • Display

    Rating 4.9 out of 5 stars

Pros mentioned filter

Cons mentioned filter

95%would recommend to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1 Showing 1-20 of 775 reviews
  • Rated 5 out of 5 stars

    Surface Laptop Copilot+ PC (13.8” Snapdragon X Plu

    |
    |
    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    ⭐️⭐️⭐️⭐️⭐️ A Laptop That Truly Feels Like the Future I’ve used many laptops over the years, but the Surface Laptop Copilot+ PC (13.8”, Snapdragon X Plus) genuinely feels like a new generation of computing rather than just another upgrade. The first thing that stands out is the speed and efficiency. Everything feels instant—booting, multitasking, browsing, and running productivity apps. Thanks to the Snapdragon X Plus processor, the laptop stays cool, silent, and incredibly responsive, even during long work sessions. The 13.8” touch display is stunning. Colors are vibrant, text is crisp, and the touch response is smooth and natural. Whether I’m working, watching content, or casually browsing, the screen feels premium and easy on the eyes. What really sets this laptop apart is Copilot+ and AI integration. Features like smart assistance, quick summaries, and intelligent suggestions actually save time instead of feeling like gimmicks. It feels like having a personal assistant built into the laptop, helping me stay productive and focused. Battery life is another highlight. I can easily go an entire day without worrying about charging, which is a huge win for portability and travel. The lightweight design and premium build quality make it perfect for students, professionals, and anyone constantly on the move. Overall, the Surface Laptop Copilot+ PC delivers performance, intelligence, and elegance in one beautifully designed package. Microsoft has not just built a laptop—they’ve built a smarter way to work. I would confidently recommend this to anyone looking for a future-ready PC.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The Most Beautiful Laptop Ever

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    As an avid writer, this is the perfect laptop for me. I have been using it for just over a month. I’ve found my favorite things and somethings that may not be for everyone. Well start with my list of pros: Battery Life 5/5 I am in my laptop ALL the time. Like for hours and as a result I only have to plug it in after high usage once a day. Now, coming from a laptop that had 5 hours of battery life before, this is a dream. If I’m not doing mild video watching, editing, or streaming, it easily could last longer and I probably wouldn’t have to use the charger a second time. Soft Touch Keyboard 5/5 Controversial, but the soft touch keyboard is SO NICE. Now if you’re the type of person who likes a soft keyboard, where it doesn’t click, it doesn’t have the extra bounce mechanical does, and it’s more flat, this is perfect. That’s what I personally want. I don’t want my fingers to bounce while writing. I end up hitting other keys and it’s so annoying. This doesn’t happen here. I will say, my sister HATES soft touch. She hates using my computer. Which, fine, it’s my personal preference. Touchscreen 4/5 I had a Lenovo Thinkbook for about 5-6 years that was touchscreen. I loved it. It’s so nice to scroll and you don’t have to carry around a mouse. It was one thing I looked for in a laptop actually. This blew my old laptop out of the water. It’s so smooth! The only thing is the reflective screen does show fingerprints easier from the side. But I just use a microfiber cloth here and there. Design 4.5/5 Lightweight, beautiful, soft close, sleek, light blue color, backlit keyboard. I love the design. The only thing is when sitting on a couch or somewhere that’s not a flat surface, it’s awkward with how sleek it is. Coming from a writer who sometimes likes to write on the couch. Cons Light Reflection 2/5 Now, I love the screen. It’s beautiful. I personally don’t sit outside with my laptop. So this isn’t a huge issue for me. However, it does reflect light a decent amount. So keep that in mind. Processor 3/5 This is absolutely NOT a gaming computer. I have a gaming PC. So I didn’t need it to be. I knew that going in. I did attempt to download Steam for my interactive Wallpapers. Nope. It slowed everything down so much. This is not a gaming PC at all. I haven’t tired other games because my Wallpapers were so low on the processor that I thought maybe. But I quickly uninstalled. However, minimal video editing it does seem to be decent. On the low end. Overall Laptop Rating: 4/5 My Personal Needs: 5/5

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent performance and great value

    |
    |
    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’m very happy with this laptop. It’s fast, lightweight, and perfect for work, school, and travel. The screen looks amazing, the battery lasts long, and everything runs smoothly. Great value for the price and definitely worth buying!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Amazing Performance in a Sleek Package!

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’ve had the Microsoft Surface Laptop Copilot+ PC (7th Edition) for about a month now, and I seriously love everything about it. The 13.8" touchscreen is super clear and responsive, and the performance with the Snapdragon X Plus and 16GB of memory is smooth and fast. Whether I’m streaming, browsing, or multitasking, it handles everything like a champ. The 512GB SSD gives me plenty of space for all my files, and the battery life is amazing—it easily lasts all day. The new Copilot+ AI tools are a game-changer and I can’t wait to take full advantage of them for college. I know this laptop is going to help me stay organized and productive during my studies. The Sapphire color is sleek and professional, and the price was surprisingly affordable for what you get. It feels premium without breaking the bank. Honestly, I couldn’t have asked for a better deal or a better machine to start this next chapter of my life. Highly recommend to any student looking for a reliable and a good looking laptop!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love it!

    |
    |
    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love it, I use it for school &It’s the perfect size, fits in my purse. The color is so cute. It charges fast and the battery lasts forever. I’m glad I got the 13.8” instead of the 13”

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Absolutely Love This Laptop – Sleek, Fast, Smart

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I recently upgraded to the new Microsoft Surface Laptop Copilot+ (7th Edition) and I’m seriously impressed. From the moment I opened the box, the Dune color caught my eye—it’s elegant, modern, and stands out without being flashy. The build quality is top-tier and super lightweight, making it perfect for both work and travel. If you’re on the fence, don’t be—this is easily one of the best laptops I’ve ever owned. Perfect combo of style, speed, and smarts. Highly recommend!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Prettiest Laptop Ever

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The moment I saw the Best Buy floor display I immediately fell in love with it. The problem was deciding the surface version or the laptop version. About 1hr of trying to figure the pros and cons between the 2, I decided to get the laptop version. I love using it. I love the color and how slim and light it is. So pretty. I even bought a shell case from Amazon. Clear with sparkles. Now its even prettier with its protective case. Its super fast and it serves it many purpose that i need to do my daily tasks.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    love it !

    |
    |
    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    love it so much ! it helps a lot with school work with organization, grammar, essays, etc. battery last a good amount of time! it’s small so it fits perfectly in my backpack and it doesn’t make it heavy. It’s pretty fast as well.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Thank you Microsoft for taking your time here

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have to say that I am absolutely shocked at what Microsoft has done here. They have created a laptop that has incredible build, fluid beyond belief and it just works!. Everything works on it. I haven't ran into any issues. My biggest concern was the heat management and battery life, to which I am happy to report, has been STELLAR!. Yes, it does not get 20 hours of battery life, but after using it for half a day non-stop with multiple video calls, 8 Google tabs open, YouTube running for music, MS docs everywhere with the occasional news search, I still have over 65%!!!. The charger is a breeze and a pleasure to use and I never thought I would be saying that about a charger. Any cons??? Maybe. Its not light, which I will gladly accept for the longer battery life and quality build. No OLED??? Sure, but the LCD screen is incredibly beautiful and easy on the eyes. I'd rather lose the "pop" of color for more battery. Its incredible operation and smoothness I am attributing to the Snapdragon X Plus and the 512g of RAM. It works as it is meant to. Yes, I do not do graphic design, super intensive renderings yada yada, but for office and everyday, its a beast. Overall...I am not returning this thing. My expectations have been met and then some more.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Microsoft finally beat mac on its design

    |
    |
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing colors and elegantly made. I liked the edge design. It is pretty smooth in operations and also super thin and light to carry anywhere. Totally worth the price match with black friday deal. Definitely go for xplus snap dragon over elite as it is much better value over the price tag. Overall super satisfied being an old intel user trying out snap dragon for the first time.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Nearly perfect if you’re OK with Windows on ARM

    |
    |
    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this laptop. I am very particular about things like the trackpad and screen and was about to give up on Windows and go back to MacBooks because I couldn’t find something that was a complete package without something that annoyed me, but the Surface solved all my issues. The 120hz screen with the taller aspect ratio makes web browsing so much more comfortable, and is vibrant and great for content consumption. I tried other laptops first because I really wanted OLED, but those still have compromises like not being bright enough and having a “screen door effect” and consuming more power if you use light mode, the screen on the Surface is preferable to all of that IMO (not to mention not having to worry about burn in). The trackpad feels great without any palm rejection issues. The keyboard is great. The speakers sound full and get plenty loud, very close to the 13” MacBook Pro I was coming from. This laptop gets so many little things right like having a USB A port so you can use a mouse easier and it’s so nice not having to uninstall all the OEM bloatware, it’s basically stock Windows. And the battery life lasts a full day easy. I primarily just care about having premium hardware for web browsing and content consumption so Windows on ARM doesn’t bother me, and the extra battery life is worth it. The only concern I’ve run into so far is that Discord doesn’t have a native ARM version yet so it’s slightly slower in that. Basically everything I’ve tried that isn’t gaming still feels snappy and responsive. And this blue color is AMAZING. Please Microsoft keep it around for future generations!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very Premium Laptop all around! Super happy!

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this Laptop! I chose the Dune color and it looks fantastic. Overall feels super premium, which is one aspect I was really wanting in my laptop. Sounds great, it’s REALLY fast, and the display is great. Also I love the magnetic charger and the typing experience is fantastic. The only thing I wasn’t super happy with is the battery life, I thought I could get multiple days of “medium” use with all energy saver settings on. Though it is still too good to complain.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Better than a Mac

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Touchscreen is extremely responsive and accurate. Display and device are the perfect size for an even amount of portability and usability. Charging and battery life exceeded my expectations. Superior to the Mac for college use as the windows system comes in handy when using certain applications.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great for travel

    |
    |
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very nice! Clear, vibrant, bright display. Runs fast enough with multiple tabs open for a laptop but takes forever to restart. I once had issues with the track pad clicking not registering but restarted and it works as normal. So far, so good. Make sure to get a nice screen protector as the screen is glass. Battery life has been amazing so far. Used it for multiple days without needing to charge.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Student in Business Administration

    |
    |
    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this computer! I am a business management major and It has everything I need for school. It’s easy to work with and it’s really fast. The Display is amazing and the battery life is pretty impressive.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Microsoft Surface Laptop, Sandstone Color

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This laptop is a great choice for those looking for a well-rounded device with excellent battery life and a high-quality display. While its speed may not be the fastest for demanding tasks, it still performs well for school use. The variety of features, including Copilot, enhances productivity and makes it a valuable tool for work and entertainment. Also the sleek and modern design contributed to my choice that is why I selected it. Overall, I’d recommend it to anyone seeking a reliable and feature-rich laptop.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Exacellent

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This laptop is so handy. Perfect for me to carry around. Battery health is real good.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great product and service

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    From the service to the computer top notch. Easy to use computer. Love the touch screen, crisp bright picture. I also purchased the Geek Squad package and got my laptop set up just the way I wanted.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Absolutely great for travel!

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    As a person looking for battery longevity, this laptop quickly came to the top of my list. I do not use the laptop for a solid 8 hours -- it's not a work PC. However, I do use it on and off throughout the day and for mixed purposes (email, web browsing, watching videos). I have been able to go up to 3 days without recharging depending on my usage. When not in use, the laptop is in sleep mode - not shut down - so that I can open it back up and resume use. The battery consumption in sleep mode is extremely efficient. During a trip, the laptop was in sleep mode for nearly 20 hours before I opened it up again to use. The available battery life lost was about 2%. The screen, though not OLED, is also really good, providing ample brightness. The audio quality also sounds really good, though not as good as a current MacBook Pro. Some other non-essential but nice-to-have items like cases, screen protectors for the touchscreen, and keyboard covers are also available from various retailers, making it easier to keep scratch and dirt free. Once again, very similar to MacBooks. The only downside may be software compatibility. Definitely do your research and make sure the software you want to run will work on Windows-on-ARM CPUs like the Snapdragon X Plus and X Elite. If you need more SSD space, it is easily upgradable for those who are tech savvy. Directions on how to create a backup image (or recovery media) and to install a new SSD are readily available from the Microsoft website (https://learn.microsoft.com/en-us/surface/surface-ssd-removal-guide). Best Buy also sells a WD SN770 2TB 2230 SSD that fits nicely in this laptop and is the one I used to replace the 512GB SSD the laptop came with. If battery life is essential and CPU compatibility isn't an issue, the Surface Laptop 7 offers great value for your money. The value is even greater when the laptop is on sale (such as at the time of the writing of this review). Overall, I'm very happy and impressed with this ARM PC. About the attached image: Image shows the laptop with a black protective case, glass screen protector, and keyboard protector. Not essential, but nice to have on a PC intended for traveling.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Copilot

    |
    |
    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was looking for a gaming laptop that I could also do editing and schoolwork on, and this one ended up being perfect for me.

    I would recommend this to a friend
Sponsored