Customers praise the Surface Laptop for its overall performance, exceptional battery life, and fast processor speed. Its portability, appealing design, lightweight feel, and touchscreen functionality also receive positive feedback. However, some customers have expressed concerns about the limited number of USB ports.
This summary was generated by AI based on customer reviews.
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 6 Showing 101-120 of 197 reviews
Rated 5 out of 5 stars
New Surface Pro
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Posted . Owned for 3 weeks when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Awesome laptop, the first laptop I’ve purchased that didn’t come with a bunch of 2nd/3rd party apps that I never use or wanted in the first place. It doesn’t feel cheap and the price was perfect. The associate found and presented the best possible deal. Thanks Erami Dominguez
This reviewer received promo considerations or sweepstakes entry for writing a review.
I purchased a Microsoft - Surface Laptop - Copilot+ PC - 13.8" Touch-Screen - Snapdragon X Plus 10 Core - 16GB Memory - 512GB SSD (7th Edition) - Sapphire last month. I had a previous model from 5 years ago with half the memory and disk space capacity. The battery life in this new model lasts 3-4 hours. it's slightly heavier than the surface laptop from 5 years ago and that's the reason for the 4 stars vs 5. However, i did know that before I purchased. Best Buy had a good sale at the time of purchase and that fit within my budget. The screen resolution is sharp and laptop meets my daily needs.
This reviewer received promo considerations or sweepstakes entry for writing a review.
While the computer itself is favorable, there is a known problem with the charging function and Microsoft has yet to correct it. After having this for 4 1/2 months it would no longer charge. We have a second Surface in the family and tried the other charging cable - still it would not charge. Through Microsoft's website we reported the (known) issue and started a work order, sending the (new)computer back to Microsoft to fix the charging issue.
We received it back shortly after but they did NOT fix it - they simply included a nasty note saying that they found (damage) not covered by the Manufacturer warranty. We (my wife and I) work office jobs and our computers stay on our desks ; there has been no "Damage" - but now we have 5 month old computer (with 7 months remaining on the Best Buy 12-months interest free plan" that cannot function!
Beware - what good is a laptop if it cannot charge. Lok for yourself on the Microsoft service threads and Google - it is a very known problem (on their part) and they refuse to do anything about it
This reviewer received promo considerations or sweepstakes entry for writing a review.
The laptop is great, but I’m disappointed with the customer service. Several employees told me the laptops would have a sale 4th of July but it didn’t. However the week before it had a sale for $100 off but an employee told me to wait. I ended up paying full price since it’s such a hard color to get
This reviewer received promo considerations or sweepstakes entry for writing a review.
We bought this laptop for my son to take with him to college this fall. We’ve only used it a little bit, but so far we’re very happy with it.
The Associate that helped us in the store was extremely knowledgeable and helped us to make a good decision.
This reviewer received promo considerations or sweepstakes entry for writing a review.
The Surface has been perfect for college. I am able to complete all assignments with ease and quickly with the higher speeds than my previous computer.