Customer Ratings & Reviews

Great computer exactly what I was looking for. Fast shipping. Easy to order.

This laptop has been an exceptional product. There was an easy setup, and it allowed me to immediately return to business as usual after my previous laptop decided that it no longer wanted to work.

Best Buy provided great customer service . I purchase my laptop and tablet through their third party service. The seller had to send me a replacement as the first item had some defects. I appreciate the expedient response and taking care of the situation.

Excellent value and exactly whst I needed to work and store pictures.

The computer has been good it strats up alittle slow and download speed is slow also but other then that its good

Thin form factor. Battery lasted as long as I expected and so far the elite snapdragon supports all applications I use.

Great service from staff. They went out of their way to ensure we made the correct purchase.

IT was so good i am planning to buy another one thanks give me 400 USD gift card so that it help me .

Works as well, or better, than my previous Surface laptop. And has Windows 11. and AI.

Very happy with the performance. Using the laptop for my college classes and so far it is working as expected.

Very fast. Loaded all my files from the cloud easily. Missing a screen protection that I can't find yet.

Buyer beware- online this is sold through a 3rd party so Best Buy’s policy’s don’t apply. This is unclear on the product page that you’re not actually buying this from Best Buy. The third party seller is not easy to work with and in store support is unwilling to help. A degradation of a brand I used to trust. If you’re ordering online, you’re better off buying from a reputable source.

Great laptop n awesome features n deal... get this asap over apple mac air

The sales person was very knowledgeable and helped immensely to buy the correct computer!

I’m learning how to use it. The only negative is it does not plug into my big monitor , I need to buy an attachment. The Best Buy virus protection will not load.

A nice handy computer. Replaces my much older one.

This is my 2nd Surface Laptop 7. The 1st one had a defective display. This one had the IR camera stop working after 2 weeks. Microsoft told me to go back to Best Buy. Best Buy would not exchange. They told me to send it back to Microsoft. I use the laptop for work. I now have a laptop that is 3 weeks old and doesn't work correctly. Buy at your own risk

The equipment never arrived, the refund took 1 month to arrive and they gave me back 200 dollars less than what I paid. The worst experience. Never buy from Bestbuy online.

I asked for a pc that can do college work and play some gaming this cpu it has cant handle gaming at all it sucks they recommend this to me ehen i specifically asked them for one that can game im talking about best buy support team

Loving this laptop! So far, the battery life is fantastic, and the overall performance is still top notch. It is NOT a gaming PC by far, but it is capable of still playing some. This is a huge change from x86 to ARM and it is overall very smooth and will only get better.