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Customer Ratings & Reviews

Your price for this item is $1,699.99

Customer reviews

Rating 4.7 out of 5 stars with 27 reviews

Rating Filter

Rating by feature

  • Battery Life

    Rating 4.9 out of 5 stars

  • Speed

    Rating 4.9 out of 5 stars

  • Display

    Rating 5.0 out of 5 stars

Pros mentioned filter

Cons mentioned filter

96%would recommend to a friend

Customers are saying

Customers enjoy the Surface Laptop's overall performance, with users noting that the computer is much faster. The laptop's portability is also a positive aspect for some customers. There were no negative aspects mentioned about this product.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 2 Showing 21-27 of 27 reviews
  • Rated 5 out of 5 stars

    Stephen Ward

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Just what I was looking for, easy to use, right size, great speed.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Battery Charger Gets HOT!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like the laptop however, the battery pack to charge gets extremely HOT!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Mr

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The associate that we worked with was very knowledgeable. He spent time explaining the options to my wife so she could pick out the correct computer. We went back to purchase a monitor and had the same enjoyable experience.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best Buy Experience

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is my first purchase from Best Buy, after trying many times to buy the Laptop online. Customer service was excellent! So happy with my purchase and very glad to be a Member.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Worth every penny

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great laptop n awesome features n deal... get this asap over apple mac air

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    High price disappointment

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Laptop is not compatible with any printer, ive purchased sevral printers supposedly compatible with new procesor but it simply never finds the ram driver.latptop performance is mediocre at best, any laptop half the price can perfom the same. Support is a joke, its imposible to get help. Dont waste your money.

    No, I would not recommend this to a friend
    • Brand response from Snapdragon team
      Posted .

      Hello Jonathan, and thank you for letting us know. Over 8,500 modern wireless printers from top vendors are compatible with Snapdragon X Series powered windows PCs. To ensure compatibility and for the most up-to-date list of supported printers, please check https://www.qualcomm.com/snapdragon/laptops-and-tablets/printers. snapdragon

  • Rated 5 out of 5 stars

    Great laptop

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's a great laptop! It's fast, not too heavy, and looks great. The battery life isn't as good as my Mac Air but it lasts about a day before needing recharged. I love that I can recharge it with a usb c cable.

    I would recommend this to a friend
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