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Customer Ratings & Reviews

Customer reviews

Rating 4.5 out of 5 stars with 67 reviews

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Rating by feature

  • Battery Life

    Rating 4.8 out of 5 stars

  • Speed

    Rating 4.8 out of 5 stars

  • Display

    Rating 4.8 out of 5 stars

Pros mentioned filter

Cons mentioned filter

85%would recommend to a friend

Customers are saying

Customers recognize the Surface Laptop's outstanding overall performance and fast processor speed, making everyday tasks feel quick and responsive. The long-lasting battery life is also a highlight, easily supporting extended workdays. However, some customers have noted that the screen quality may not be ideal for graphically intensive applications.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 4 Showing 61-67 of 67 reviews
  • Cons mentioned:
    Compatibility

    Rated 3 out of 5 stars

    Account Finance Assistant

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Loved the look and style but the processor was not compatible to our system.

    I would recommend this to a friend
    • Brand response from Snapdragon team
      Posted .

      We appreciate you bringing this to our attention. Every day, more applications are becoming supported, either natively or through emulation. For the latest list of popular supported apps, please check https://www.qualcomm.com/products/features/windowsapps. snapdragon

  • Rated 4 out of 5 stars

    Quality laptop

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very nice system could use more peripherals to make adding monitors or other devices easier

    I would recommend this to a friend
  • Cons mentioned:
    Compatibility

    Rated 1 out of 5 stars

    Processor concerns

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    As much as my past history and use of Surface was good, the new processor on this model has compatibility problems running some application, as determined by our IT team.

    No, I would not recommend this to a friend
    • Brand response from Snapdragon team
      Posted .

      Hi JosephD, thanks for letting us know. Everyday, more and more applications are being supported either via emulation or natively. Please check https://www.qualcomm.com/products/features/windowsapps to see the most popular apps that are supported. For more specific app compatibility information, visit www.WorksOnWoA.com snapdragon

  • Rated 1 out of 5 stars

    not surface pen compatible

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    not compatible with surface slim pens as a long customer of surface devices using it solely for illustration i am deeply disappointed they did not advertise this being not compatible with pens

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Not compatible with Quickbooks Desktop

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The computer itself performs well. However the Snapdragon processor worked well until a Microsoft update made it no longer compatible with Quickbooks Desktop. There is no fix available.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Junk

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Stopped working after month and half Returned 11/20 for a refund

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Manager of the store should be let go and you shou

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It was awful. Obviously no one saw my initial review.

    No, I would not recommend this to a friend
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