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Customer reviews

Rating 4.7 out of 5 stars with 842 reviews

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96%
would recommend
to a friend

Customers are saying

Customers regard the Surface Pro 4's portability, keyboard quality, and lightweight design as significant advantages. Many appreciate its compact size and the included pen's functionality, along with the generally positive assessment of battery life and price. However, some users express concerns about the limited RAM and storage capacity. A few also mention heat generation as a potential drawback.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1 Showing 1-20 of 842 reviews
  • Pros mentioned:
    Processor speed, Weight

    Rated 5 out of 5 stars

    Excellent laptop

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fast and light weight laptop. Love it!! This is one of the best laptops I've bought. It has so many features. Like being able to use the pen, fast, convenient and light weight. I am so happy I was able to get this laptop because it will be very helpful for school and work. Thank you best buy for always having great products at decent prices. I will always buy my electronics from best buy because of the great quality.

    I would recommend this to a friend
  • Pros mentioned:
    Portability

    Rated 5 out of 5 stars

    Best laptop/tablet fusion ever!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    You can play League of Legends. Enough said. :) Best purchase I ever made. No buyers remorse whatsoever. You can treat it like a tablet yet it can do many things a normal tablet can't do. The best portable computer I have ever purchased and so light weight. The surface book has more stability but it's more clunky than the surface pro 4 and of course it would be heavier. Purchased on Black Friday week for $650 with taxes included.

    I would recommend this to a friend
  • Pros mentioned:
    Weight

    Rated 5 out of 5 stars

    Excellent laptop for students

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got it for my daughter. She loves the convenience of taking such s light weight machine to class. The electronic pencil is great too. She uses it extensively.

    I would recommend this to a friend
  • Pros mentioned:
    Processor speed

    Rated 5 out of 5 stars

    Excellent unit

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Multi faceted computer, lightweight and touchscreen and ultra fast.

    I would recommend this to a friend
  • Pros mentioned:
    Processor speed
    Cons mentioned:
    Heat

    Rated 5 out of 5 stars

    Great Tablet - Beautiful Screen

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this on the pre-BF sale, saved $400. Get the pen when you make the purchase and save another $20 on the pen (which comes with 5 different tips, each a different "pencil softness" - see image). I have 1st generation Microsoft Surface pro (i5 G3); I was concerned about m3 processor, but it (with improved GPU) is much better than the original and the battery life is about 4x better (original ~2.5h, this ~10h). The keyboard is just ok, it is backlit, and a little wider key spacing than previous; the "grey felt" look is nice, but key travel still limited. The latest pen has greatly improved touch sensitivity it is "marvolous"... using pen as mouse on screen is sensational. BTW: I can't believe new MacBooks don't have a touch screen - the screen viewing angle on the is tablet are exceptional combined with the new pen - a new computing experience. m3 processor is plenty powerful for most activities; Using Chrome Browser, I could easily open 6-8 tabs without noticing any sluggishness, at the same time run iTunes in the background. All told it's a great combination, and it's 100% quiet - NO FAN - and little noticible heat. behind the open kickstand you can feel warmth, but nothing like computers with older generation i3,i5 & i7 CPUs. If your lucky enought to get one fro this price, try the new Microsoft "inking" app, which combined with MS-Note provive a powerful on-screen writing combination.

    I would recommend this to a friend
  • Pros mentioned:
    Processor speed, Size

    Rated 5 out of 5 stars

    Great value on a premium tablet computer!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Microsoft Surface Pro has always been a premium-level computer since it was introduced. I have avoided buying one until now because of that fact - I am FAR more of a budget-minded user/shopper. I wanted to replace my somewhat-aging Asus T-100 that had started out with Windows 8 and I had upgraded to Windows 10 quite successfully. The T-100 was my everyday carry computer for the office, and I would use Windows 10 Mail and Calendar and the bundled Office 2013 everywhere - I would then Remote Desktop to my main computer to run everything else. I bought this Surface/Keyboard bundle on sale at my local Best Buy store when I saw the ad. I am NOT disappointed with my switch to the Surface Pro 4 - it is fast, it is compact, it has an awesome screen. I added a 128G micro-SD card to store my movies and downloads, and I bought the discounted-price-with-the-bundle stylus (though I am not sure I will use it that much). I really like the facial recognition feature instead of typing in a password. I have not found anyone else's face that will unlock the computer. The kickstand is a fantastic design element - I use it on desks, my lap, pretty much anywhere. The charger is small and I love the magnetic connection. Recharge times are very acceptable (a LOT faster than my T-100). I think that the keyboards for these are VERY overpriced, but EXTREMELY functional. The touchpad is probably the best I have ever used, and I really am comfortable with touchpads. Multi-touch and Windows 10 go together very well. Even though I got the entry-level M3 processor, the performance is very adequate for all of my office and general-use needs. The fact that there is no fan at all is a major plus for me.

    I would recommend this to a friend
  • Pros mentioned:
    Processor speed
    Cons mentioned:
    Ram

    Rated 5 out of 5 stars

    Unbelieveable Value

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This bundle was purchased during the Black Friday Pre-sale for $599. Aside from the killer price, the Surface Pro 4 is an amazing tablet that really replaces your laptop. Even at the base spec, the Core-M model is more than capable of handling anything you throw at it. I think 4GB RAM is a tad low but then again would there ever be a time when you are graphic designing, watching a movie, live streaming on Facebook and surfing the web all at the same time? If you answer no like 99.99% of the population then the answer is no. What I'm trying to say is that this model SP4 is more than capable enough for anybody out there. The fit and finish is top notch and the Windows 10 experience is pleasant even without using it in tablet mode, which cannot be said about other Windows running tablets in the market. The bundled alcantara type cover feels luxurious. I was concerned about corners and contact points turning dark but has not done so even after daily use. I pair the SP4 with a mouse but the touchpad works very well ergonomically and is great to use when no mouse is handy.

    I would recommend this to a friend
  • Pros mentioned:
    Keyboard quality, Processor speed, Size

    Rated 5 out of 5 stars

    Versatile and Fun!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Was looking for a tablet to bridge phone and desktop usage and found the Surface Pro 4 to be the solution and much much more. As a tablet it is great. Large screen, crisp display, excellent wi-fi connectivity and fully featured. Coupled with the Surface Pen it is exceptionally versatile. This device also is fully functional as a laptop with enough power and features to function as a business laptop with Windows 10 included and ability to run Microsoft Office Suite applications. I will need to purchase the Surface Pro Dock in order to have the connectivity needed to make this fully functional but that is not a problem. The bundle I purchased had the included keyboard which is very functional as a magnetic add on. I would recommend the Surface Pro (various configurations available based on need) to anyone needing a fully functional laptop that can double as a top of the line tablet. Do remember to get the pen at time of purchase for a $20.00 discount and the ability to write notes inside of your applications which is a great feature and really cool whether for business, school or fun!

    I would recommend this to a friend
  • Pros mentioned:
    Keyboard quality, Size

    Rated 4 out of 5 stars

    Excellent hardware but falls short on software

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Surface could be such an excellent device. I love every feature it has. It is a tablet and a laptop and most importantly it can run a full version of Windows. The touch screen is responsive and the pen writes more naturally that any stylus I have used. The size is great and it is so easy to carry around with you. The keyboard is good too. I love the mag charger and keyboard connection that make it so easy to plug in either item. But, considering this device has been around for a couple of years now, I would expect the bugs to have been worked out of the software. The pen randomly loses its button controls, forcing you to disconnect and reconnect it or reboot the machine. The touch screen occasionally freezes up which, if you don't have the keyboard handy, means a hard reboot to bring it back. The onscreen keyboard is quite awful. Really, no predictive typing, no swype - is this not a mobile device, Microsoft? In all, I would say that this is a device that could be outstanding but definitely needs some work still. No lies, I am a mac user and I have said many times that if it ran Mac OS, it might just be perfect!!! But it would also be close to perfect if the software that controls it was just improved a little and the bugs worked out of it.

    I would recommend this to a friend
  • Pros mentioned:
    Keyboard quality, Portability, Processor speed

    Rated 4 out of 5 stars

    Great computer, just one downside.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased this for 599 plus tax the week of Black Friday. I was a bit hesitant given the not so robust m3 processor that is in it, but for such a great price I decided to give it a chance. I've been using it for a solid week so far, and here are my pros and cons of this device. Pros- Screen Quality (Bright, goergous) Touchscreen (Accurate, responsive) Keyboard (Good key travel) Trackpad Portability Speed (M3 is faster than I thought) Fanless Design (Device is silent) Windows 10 Pro Cons- Light leak. (It has a couple different spots on the top of the screen that light leak is present on, mainly viewable on black screens. Not a huge deal, but if it were worse, maybe a problem) Summary: This is a great computer for 599+tax. Only issue I have had so far has been the light leak, which is really only noticable past 50 percent brightness, which I don't usually have it on. If anything changes I will update this review.

    I would recommend this to a friend
  • Pros mentioned:
    Keyboard quality, Portability, Size

    Rated 5 out of 5 stars

    So compact and easy to carry around. Great buy

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The product is a great size. It is large enough to feel like a traditional laptop and light enough to carry around. Easy to use. Love the touchscreen but the convenience of the keyboard is fantastic. Great product

    I would recommend this to a friend
  • Pros mentioned:
    Weight

    Rated 5 out of 5 stars

    IPAD v Surface Pro - No Comparison

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Having owned several IPads, I find the Surface Pro to be in a different class. I can use my business programs (WP, Adobe Pro, etc) and integrate with my desktop and laptop. I am not sure I will need my laptop much anymore, unless I need significant power. The screen is clear and bright, the M processor lasts for at least 7 hours of normal use and runs all my programs just fine, and the included keyboard is functional (although it is not the equivalent of my Lenovo laptop). The Surface Pro is light, and has a usb port to expand memory, if you chose not to use cloud based storage. The Wi-Fi reception is excellent. My IPad is going in the drawer, And for $500 you just can't beat it!!!

    I would recommend this to a friend
  • Pros mentioned:
    Portability, Processor speed, Weight

    Rated 5 out of 5 stars

    Great/versatile machine for the price

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got this on a bundle with keyboard cover for $600. Couldn't be happier, runs windows 10 and full office 2016 flawlessly. I didn't know what to expect with the speed... my wife uses it everyday for leisure and school, it is a top performer. We typically use it for office related tasks, annotating pdfs and internet browsing. Couldn't be happier. If I didn't already have a nice desktop, I would have bought one for myself too and purchased a dock. Also, it is so lightweight compared to other laptops which makes it very portable. My wife did have to learn a little when it goes into "tablet" mode, but that shouldn't be an obstacle for more experienced users.

    I would recommend this to a friend
  • Pros mentioned:
    Portability

    Rated 3 out of 5 stars

    Mediocre performance; great features

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this tablet as a laptop replacement. For what I use it for, it suffices. If you are a gamer or other heavy user, I wouldn't recommend this device. Also, there still aren't as many useful apps and the apple and android devices. Otherwise, the features I wanted are all here, but the device doesn't always perform well. It's very slow to start up using facial recognition, assuming it recognizes you at all. If you're a woman who changes her hairstyles around, forget about it.... The track pad on this tablet is worthless. I've tried adjusting the speed and everything, but I basically have to use the touchscreen or a mouse because using the track pad results in the screen jumping around. Lately it has taken to not working at all and the only way to get it to work is to restart the surface. On the good side, it's very portable and the surface pen works really well. The ability to take handwritten notes was the selling point for me. Unfortunately, with the overall performance being so bad, I wouldn't buy another one of these.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Keyboard quality, Size
    Cons mentioned:
    Ram

    Rated 5 out of 5 stars

    I love my purchase

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I got my surface pro 4 during the 2016 Pre-Black Friday special. So to start this review, I got this item for $600! What a DEAL! It came with the keyboard (no stylus, but no big deal especially for the price). Some would argue that the memory and the RAM space are on the lower end, but I find that it is sufficient for my needs. I love how compact the surface is. It's not heavy, easy to transport, and the keyboard is comfortable to type on. Also on the computer is a bluetooth option that connects to any soundbar that has bluetooth option. Overall, I find this product to be amazing and I am very happy with my purchase.

    I would recommend this to a friend
  • Pros mentioned:
    Keyboard quality, Portability, Processor speed

    Rated 4 out of 5 stars

    Great Tablet / PC Duo

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice size Screen, satisfied with the speed, Apps compatible across MS ecosystem. The keyboard is a must have. This Device can effectively replace my Lap Top and is way more portable.

    I would recommend this to a friend
  • Pros mentioned:
    Portability, Processor speed, Size

    Rated 5 out of 5 stars

    I would recommend buying

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Question buying this model as the new was coming out soon. But then my computer died and i had to make a decision to this or a different computer. I have not regretted my purchase once. The only thing that annoys me is sometimes i shut the screen too quick and it freezes and had to read on line on how to hard stay it. This is not an issue the perks of it out way all else. Fast easy to learn. Good for all ages.

    I would recommend this to a friend
  • Pros mentioned:
    Portability, Weight

    Rated 5 out of 5 stars

    Love it, love it

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Yes it was worth saying two times. My concern going into this laptop was battery life. For the use of this laptop I just wanted something light, portable and able to do the tasks I needed. Microsoft Office, email and some internet point of sale programs. It does everything I need and I love it. I have not even experimented with the pen yet. I am looking forward to that. Maybe I'll get one for X-mas =)

    I would recommend this to a friend
  • Pros mentioned:
    Portability, Weight
    Cons mentioned:
    Ram

    Rated 5 out of 5 stars

    Surface Pro 4 - m3

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    One of the best 2-in-1 laptop. Beautiful design with high resolution screen. High quality construction, small form factor and feather weight. This basic model has only 4G memory, which limits itself for multitasking. It is good enough for web surfing. When it is on sale for $599, it has many features (keyboard and pen) over the iPad Pro. I got it to complement my desktop PC and iPad.

    I would recommend this to a friend
  • Pros mentioned:
    Keyboard quality, Processor speed
    Cons mentioned:
    Ram

    Rated 5 out of 5 stars

    Works great for what it was designed

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great for what it was designed. The screens beautiful it works fast enough and he gets the job done. It may not be the fastest computer in the world but I don't think it was designed for that, I think it would be great for a college student or for a home homemaker or someone that doesn't really need advanced programs that need a lot of ram. Would buy again

    I would recommend this to a friend
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