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Customer Ratings & Reviews

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Customer reviews

Rating 4.7 out of 5 stars with 906 reviews

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Rating by feature

  • Battery Life

    Rating 4.5 out of 5 stars

  • Durability

    Rating 4.7 out of 5 stars

  • Display

    Rating 4.8 out of 5 stars

Pros mentioned filter

Cons mentioned filter

94%would recommend to a friend

Customers are saying

Customers highly value the Surface Pro 9's ease of use, performance, and long battery life, frequently praising its lightweight design and convenient size. Many appreciate the included keyboard and crisp display, though some find the lack of a headphone jack and limited ports to be drawbacks. A few customers also mentioned concerns about the camera quality and the device's price point. Overall, the positive feedback on usability and performance outweighs the negative comments regarding specific features.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 5 Showing 81-100 of 906 reviews
  • Pros mentioned:
    Ease of use, Performance, Processor speed

    Rated 5 out of 5 stars

    Surface pro 9

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We love our new surface pro 9 It’s lighting fast easy to use and preforms really well. I highly recommend this product

    I would recommend this to a friend
  • Pros mentioned:
    Weight

    Rated 4 out of 5 stars

    From Go To Pro

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I went from the original Surface Go to this Surface Pro. it pretty much operates the same, but it's bigger, heavier and works better with some softwares. I like it a lot! However, every once in a while the mouse will freeze. I actually think that's a keyboard issue and not the surface itself. Typically, attaching and reattaching the keyboard is that. If not, I just restart the device that seems to work. After using the device for a long while I do hear a fan like sound, just something to mention. Overall, I the Surface Pro. Most of the time I use it similarly to a laptop with the keyboard attachment and sometimes I use it more like a tablet without the keyboard attachment.

    I would recommend this to a friend
  • Pros mentioned:
    Processor speed

    Rated 5 out of 5 stars

    Love it.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    love it! portable. fast. perfect size. accessories work seamlessly. I’m a mac lover but opted for this and absolutely no regrets.

    I would recommend this to a friend
  • Pros mentioned:
    Processor speed, Weight

    Rated 5 out of 5 stars

    Great business productivity laptop like a tablet!

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This thing is great! Very light amd quiet. Runs fast and doesnt get hot. The attachable keyboard is very handy. I love it!

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Weight

    Rated 5 out of 5 stars

    Nice

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I recently got the Surface Pro 13, and I absolutely love it. I also own a Mac, but I find myself enjoying the Surface Pro a lot more. It’s incredibly versatile, making it perfect for both work and school. Just feels very natural. Whether I’m taking notes, sketching, or navigating through my tasks, the Surface Pro handles everything with ease. It’s lightweight, portable, -Highly recommend it!

    I would recommend this to a friend
  • Cons mentioned:
    Camera quality

    Rated 5 out of 5 stars

    microsoft surface pro 9 -13" Touch screen

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Arrived on time. So far it's working as expected. I'm not a fan of the charger that comes with it as it is very large and the plug that fits into the tablet is a totally different plug than any I have seen before. So if something goes wrong with it. It looks to be an expensive fix. What was wrong with the USB-C. That was simple and durable!!! Another thing I don't like is everything seems to want to push you into using the cloud. I still want everything on my PC. Because I am not always able to connect to the cloud. So I cant get to the files I need to work. Anyway time will tell how durable this surface is. My last surface 4 still works. Just really slow.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Processor speed

    Rated 5 out of 5 stars

    A Handy Tablet and Computer in One

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This computer is awesome. Super quick, not noisy at all, and it can run all the programs I need. There is little down time in opening applications, and the battery life is insane. I had it on rest for 3 weeks once and it only lost 15% battery. Highly recommend if you’re looking for something to stream, draw, or lightly game with. It also runs the Microsoft Suite of products efficiently. The display is also amazing for such a thin piece of technology. Would recommend to anyone.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Ease of use

    Rated 5 out of 5 stars

    I love my Surface Pro tablet!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love my Surface Pro 9! I updated from the 7 after it was damaged. I conduct client site visits that can be 1-3 hours long, so I often have down time during and between visits. Having the tablet allows me to complete my work, which maximizes time and services for all my clients. Plus, the size and ease of use makes it invaluable to me. I definitely recommend this tablet. It paid for itself in one month. The only drawback is Microsoft has removed the USB port, so if you have a device that requires a this type of connection, you will need to purchase an adapter or dock.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great product with perfect design and dimensions

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was looking for 2-in-1 laptop within the Windows ecosystem. First off, love the screen - which is perfect: no too big and no too small. The tag-on keyboard pad mechanism is just seamless, and personally felt was better than a Lenovo Yoga. Great value for the price. I don’t need a laptop and a tablet now - all in one. Great build quality. My experience at the BestBuy store was superb - super friendly and well informed staff.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life

    Rated 5 out of 5 stars

    Microsoft Tablet Very Good

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best choice ever. Perfect to study and use sheets to work and organized my daily activities. Very good display and size. Battery duration is very good.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Processor speed

    Rated 5 out of 5 stars

    My new favorite tech item

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I wasn't sure what to purchase because I haven't had a laptop in a very long time. I ended up choosing the Surface Pro to double as a tablet and I'm so glad I did! It's my new favorite toy! I love everything about it. The fast processor makes scrolling seemless (unlike some other products I tested) and the battery life is still very impressive (with fast charging times). The color is amazing! The functionality is everything I wanted and more. Still exploring all of the features but it's way beyond what I expected. Love it! This thing will last me a long time.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Processor speed

    Rated 5 out of 5 stars

    Love it

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is my 1st computer or tablet in 5 years so I was a little worried about using it, but it turns out it wasnt too horrible. A Little bit of a learning curve but I love it. It runs really fast I'm just loving it. And I love that I have the Geek Squad if I have any questions. I was gonna have them come out and set it all up for me since it was my 1st time in 5 years but I did it all on my own and it was pretty easy. I know that might sound ridiculous to some but I'm almost 60 and my brain is not what it used to be so I'm impressed with myself and I love this surface pro 9 I definitely recommend it to all.

    I would recommend this to a friend
  • Pros mentioned:
    Processor speed, Weight

    Rated 5 out of 5 stars

    Surface Pro

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great upgrade to previous Surface Pro…lightweight, fast, great storage, processor speed, display and graphics!

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Weight

    Rated 5 out of 5 stars

    Great choice

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Light weight, easy to carry around. I use for school and being able to detach keyboard if needed is a great pro.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Processor speed

    Rated 5 out of 5 stars

    If you're contemplating... JUST BUY IT!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I'm so glad I purchased my Surface Pro 9. I have always been an Apple products lover, however the features on my Surface beats the MacBook and even the iPad, which I was stuck between the two. It's perfect for students especially for notetaking. It's like a laptop and notepad in one!! I still haven't used it to its best ability, but I can't wait!!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love this tablet

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this tablet, had it for a few years now and the thing keeps chugging along. Ive used LRC on it, word and played some games on it and watch a lot of movies. Ive even used it as an external monitor and took it on deployment with me where it was drop a few times without a case then some more with one. And its still here, love the machine.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Performance

    Rated 5 out of 5 stars

    Best tablet/laptop

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great tablet/laptop. Easy to set up and use for home or work

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 4 out of 5 stars

    Better than expected

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought my surface a few months ago and when I talked about tit to some of me tech friends, they all said "Im sorry to hear", but it has more than performed what I need it to. To give an idea of the stress I put on mine, I run DnD every second week where I have an app for loading images, spotify, multiple google tabs, 2 external monitors, and an app that helps turn my old tablet into an external touch monitor. I also ise this to record and mix music with reaper (again multipe screens, multiple connected devices each with unique signal input). Can honestly recommend, Im gonna try gamecube emulators next but Im pretty optimistic.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Best surface pro

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’m very happy with this tablet!! Very easy to use and extremely helpful!! I use for watching movies music and the best part is for work and the reason is because it’s very easy to take a screenshot and use the pen to mark every single detail in the screenshot and any picture. I definitely recommend to buy this surface pro :)

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Best yet!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fantastic! I had the original Go and this out performs all the way around. I like the bigger but not too big size. Much easier on the eyes. I use this for my insurance business and it does everything I need and allows me the ease of taking it with me for in house appointments. You can go wrong! Speed and memory are top notch!

    I would recommend this to a friend