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Customer Ratings & Reviews

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Customer reviews

Rating 4.7 out of 5 stars with 231 reviews

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94%
would recommend
to a friend

Customers are saying

Customers value the Xbox One X's superior graphics and 4K capabilities, frequently praising the enhanced picture quality and performance improvements over previous models. Many appreciate the console's ease of use and fast load times. While some customers found the price point to be high, the overall experience was overwhelmingly positive.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 2 Showing 21-40 of 231 reviews
  • Pros mentioned:
    Graphics, Speed

    Rated 5 out of 5 stars

    Best Xbox yet

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Graphics are top notch and the console has so much more power and is much faster

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality, Speed

    Rated 5 out of 5 stars

    Rocks!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This console is fast and the picture looks GORGEOUS in 4K. Amazing!

    I would recommend this to a friend
  • Pros mentioned:
    Graphics, Speed

    Rated 5 out of 5 stars

    Great system!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great gaming system. Fast, Great graphics. Better than our old Xbox One.

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hey there,

      We're glad that you're enjoying your new Xbox One X! If you're ever wondering what to play on it (besides PLAYERUNKNOWN'S BATTLEGROUNDS), here's a list of great Xbox games that have been enhanced just for Xbox One X: https://www.xbox.com/en-us/games/xbox-one/xbox-one-x-enhanced-list

      Happy gaming,
      Chuck
      Xbox Customer Care Microsoft

  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fast and great picture. this is a good upgrade and recommend it.

    I would recommend this to a friend
  • Pros mentioned:
    Graphics

    Rated 5 out of 5 stars

    Awesome graphics

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to set up and control. Cool sleek look fits most places

    I would recommend this to a friend
  • Pros mentioned:
    Graphics

    Rated 5 out of 5 stars

    Love it - great console

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the Xbox One X - having said that, I would suggest you hold off on purchasing unless you have a 4K setup. The graphics power is amazing, and the console is super quiet. But to truly embrace what this console is designed to do, you need the right equipment.

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hey there,

      Thank you for sharing your love for Xbox One X! While the optimal setup for Xbox One X includes a 4K display, you don't need one to see an improvement in visuals, frame rates, and load speeds. To truly see what your new console can do, check out these great Xbox games that have been enhanced just for Xbox One X: https://www.xbox.com/en-us/games/xbox-one/xbox-one-x-enhanced-list

      Happy gaming,
      Chuck
      Xbox Customer Care Microsoft

  • Pros mentioned:
    Graphics, Performance

    Rated 5 out of 5 stars

    Excelent system

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome console good performance and nice clean design

    I would recommend this to a friend
  • Pros mentioned:
    4k

    Rated 5 out of 5 stars

    The Ultimate Console

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was hesitant to upgrade from the Xbox one to the X but I have never been more satisfied. The 4K games look incredible. Assassins Creed Origins has amazing color and detail with minimal motion blur. This console is fast, quiet, and much smaller than the original Xbox one. This sets a new bar for Console gaming!

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hey there,

      Wow, that's high praise indeed for Xbox One X! We're glad that you've had an opportunity to game in true 4K, and experience how much better everything looks and plays. It's great to hear that you're very satisfied!

      Happy gaming,
      Chuck
      Xbox Customer Care Microsoft

  • Pros mentioned:
    4k

    Rated 5 out of 5 stars

    Amazing All In One Entertainment Console

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this Xbox to upgrade from my Xbox One S. I'm very happy with my purchase. I hooked up the new Xbox One X into my 4k OLED TV and was in complete awe with the quality of my gaming. Furthermore, I downloaded the streaming apps available on the Xbox One marketplace and am getting 4k quality content.

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hey Eriq,

      Congratulations on the big upgrade to Xbox One X! We're glad to hear that you're very happy with it and how much better everything looks in glorious 4K. We hope you enjoy all the gaming and entertainment options on your new console.

      Happy gaming,
      Chuck
      Xbox Customer Care Microsoft

  • Rated 5 out of 5 stars

    Great graphics!

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    First off, I was a PlayStation man until my boys talked me into getting a 360 back in '08. Kinda fell in love with it and it made this purchase a little easier. Great gaming console, but color is a little off on streaming and disc play. Overall would recommend highly.

    I would recommend this to a friend
  • Pros mentioned:
    Graphics

    Rated 5 out of 5 stars

    Amazing machine

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    If you were to build a comparable PC that could game at 4k 60fps, it would cost around $1400. This is $500. It's honestly unreal that they did this. I have a beefy pc that technically blows this out of the water and in most games, the xbox one x looks better. Great product by microsoft.

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hey there,

      Thank you for the kind words about Xbox One X! It's awesome that it can produce graphics that look even better than those on your beefy gaming rig. If you're ever wondering which games to play next, here's a list of great Xbox games that have been enhanced just for Xbox One X: https://www.xbox.com/en-us/games/xbox-one/xbox-one-x-enhanced-list

      Happy gaming,
      Chuck
      Xbox Customer Care Microsoft

  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Top tier gaming

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have been a Playstation guy since the beginning and in my search for a quality 4k blu ray player to go with upgraded tv and sound...this became the logical choice. Ive been nlown away by the picture quality and overall value of the XBOX ONE X. Highly recommend if you have a 4k tv

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hey James,

      Thank you for highly recommending Xbox One X! We're glad that you've had the chance to experience gaming in true 4K, as well as have a quality 4K Blu-ray player. Hope you continue to have a great time with it!

      Happy gaming,
      Chuck
      Xbox Customer Care Microsoft

  • Pros mentioned:
    4k

    Rated 5 out of 5 stars

    Great console

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I finally took the plunge, and upgraded from xbox 360 to xbox 1. It's a great unit. Games look incredible on my 4k tv. The menu took a little to initially navigate, but has nice features and usability. Having the ability to add family to my xbox gold account is great.

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hey there,

      Congratulations on making the leap to Xbox One X! You may also be glad to know that your new console is backwards compatible with hundreds of Xbox 360 and original Xbox games. To see which ones you can play, here's a list of backwards compatible games: https://www.xbox.com/en-US/xbox-one/backward-compatibility

      Happy gaming,
      Chuck
      Xbox Customer Care Microsoft

  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Great console

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Comes with PUBG, which is a plus. Very fast going from menu to menu. 4K video is awesome. Netflix and other apps available. Can connect satellite box through it. Great console all the way around. At this price point though it should come with two controllers.

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hey there,

      We're glad that you're enjoying your new Xbox One X! Thanks for pointing out how great 4K video looks on the console, too. Hope you have a lot of fun with it!

      Happy gaming,
      Chuck
      Xbox Customer Care Microsoft

  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Better than before

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I felt like splurging and upgrading from the standard 1TB xbox one to the One X, and I like that this one is noticeably faster. I also bought a 10TB SSHD to go with it since games nowadays take up 100+GB each and 1TB just doesn't cut it anymore.

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hey there,

      Congratulations on splurging on a new Xbox One X! We're glad that you've experienced how fast it is, too. Thank you for the suggestion of adding an external hard drive in case you can't fit all your game installs into the built-in 1TB drive -- great idea! Hope you have a lot of fun with your new system.

      Happy gaming,
      Chuck
      Xbox Customer Care Microsoft

  • Rated 5 out of 5 stars

    Love the HDR platform

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I chose to buy this instead of getting a blue ray player. The plus is that it plays just as good with 4K UHD player and some because you can play video games as well. I would highly recommend it’s such an upgrade from the standard Xbox one

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hey Alex,

      Thanks for sharing your love for Xbox One X! We're glad that it's been both a good 4K UHD player and game console! If you're ever wondering which games to play next, here's a list of great Xbox games that have been enhanced just for Xbox One X: https://www.xbox.com/en-us/games/xbox-one/xbox-one-x-enhanced-list

      Happy gaming,
      Chuck
      Xbox Customer Care Microsoft

  • Rated 4 out of 5 stars

    With the package included a different game.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Xbox One X is a great system. It provides 4K support (although I don't have a 4K TV, so that really doesn't do me much good) and is a quick system. I would have preferred to pick up a system/package with a different game. I haven't even looked at this Battlegrounds game yet. I like how the Xboxes are being updated to play old Xbox and Xbox 360 games, which makes the purchase well worth it for the nostalgia. I have always preferred the Xbox controller to the PlayStation controller, and the Xbox One controller is no exception. I do wish the hard drive was larger. I filled up this 1 TB drive rather quickly with just games. (With games and downloads being several to dozens of gigabytes in size, the drive filled up fast.) Not sure what happened with Kinnect, but it does not appear to be an option anymore, which excluded several Xbox One games that I had. It may have been a novelty from the start, but the loss of those Kinnect games is unfortunate. On hindsight, I may have been better off saving some money by purchasing the S version of the Xbox One... The extra speed and 4K support is probably not worth the premium I paid (at least for me). If you're looking for a new Xbox One, you do not have many choices... If 4K is your thing, then the X may be the best way to go. Otherwise, picking up the S version can save you some money. (My daughter has an S version and I cannot tell a difference between the two.)

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hey there,

      We're glad to hear that you're enjoying your new Xbox One X! And thanks for pointing out how it's backwards compatible with hundreds of Xbox 360 and original Xbox games. For a full list of backwards compatible games, go here: https://www.xbox.com/en-US/xbox-one/backward-compatibility

      While Kinect has been discontinued, your Xbox One X is still compatible with it if you still have your old Kinect and a Kinect Adapter. For information on how to connect your Kinect to Xbox One X, go here: https://support.xbox.com/en-US/xbox-one/accessories/kinect-adapter

      Hope that helps,
      Chuck
      Xbox Customer Care Microsoft

  • Pros mentioned:
    4k

    Rated 5 out of 5 stars

    PS4 fanboy

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I'm a ps4 fanboy and have been since the original PS. But I must say this console is outstanding. Microsoft did and excellent job with the style and quality. 4k looks awesome.

    I would recommend this to a friend
  • Pros mentioned:
    Graphics

    Rated 5 out of 5 stars

    A great console with outstanding 4k capabilities

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Xbox one X is an incredible console, the 4K options with HDR makes is an awesome feature which makes the games that have included the features look gorgeous in a 4k TV. I'm in love with the Console.

    I would recommend this to a friend
  • Pros mentioned:
    Graphics, Performance

    Rated 4 out of 5 stars

    Grey graphics and power

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice upgrade, graphics are awesome and games run really well

    I would recommend this to a friend
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