This reviewer received promo considerations or sweepstakes entry for writing a review.
Purchased this unit as part of a full kitchen remodel. Unit was delivered mid-February and installed in early March. On initial power-up the unit appeared to work fine (LCD screen worked, etc.). Tried to use it for first time in early April. The directions tell you to run the oven for a couple hours to burn off any residue from the manufacturing process before you cook in it. 45 minutes or into that process the unit went dead - no control panel, no heat (but the light inside worked). Flipped the breaker off and on to restart system but no change. Called Monogram customer service who sent a third-party contract service tech who diagnosed a bad display panel. New part ordered. Two-weeks later I've heard nothing, so I call - new part order was cancelled for some unknown reason. Re-order part. Two weeks later tech comes out - doesn't have the part or really seem to know anything about the case or why he's there. Reschedule. Part arrives - same tech arrives and installs part. New part is defective according to tech. Tech shrugs and leaves. Call customer service (to her credit she was as upset as I was). She sends out factory service tech. Factory tech reinstalls original part - LCD screen lights up and tech is satisfied that it's fixed despite my admonitions; but if it happens again tech says he'll come back and replace more parts. Tech leaves, oven continues to heat. An hour later I return to the kitchen and - wait for it - the unit is entirely dead again. Call customer service who schedules a factory tech back out again to determine if the unit is reparable at all. I wait home - tech doesn't show up, but calls after the service window that I've waited though to say he's just going to order parts and will come back another time. No evaluation of reparability or anything. I call customer service who very nicely tells me that under warranty it's their prerogative to keep trying to repair it as long as they'd like and won't replace it until they deem it unrepairable. Tech scheduled out a week later to replace part (8am-5pm service window). I wait home. Tech is a no-show. Call customer service who apologizes that no one called to tell me that they arbitrarily rescheduled it for 10 days from now. More wasted time. That's my story as of today (mid-June) - a lot of time and money spent for nothing. If you decide to buy Monogram appliances, I hope yours work better than mine
