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Customer Ratings & Reviews

Customer reviews

Rating 4.9 out of 5 stars with 524 reviews

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Rating by feature

  • Value

    Rating 4.8 out of 5 stars

  • Quality

    Rating 4.9 out of 5 stars

  • Ease of Use

    Rating 4.9 out of 5 stars

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98%would recommend to a friend

Customers are saying

Customers appreciate the protection, peace of mind, and coverage that AppleCare provides for their Apple products. They value the extended warranty and the free repairs or replacements during the warranty period. Customers also find AppleCare to be a great value and appreciate that it is included with certain purchases.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1 Showing 1-20 of 524 reviews
  • Rated 4 out of 5 stars

    AppleCare excellent

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    AppleCare is a good way to cover in the event your laptop, desktop needs any repairs to cover mishaps when operating your Apple devices. Purchased studio desktop. Fast and reliable excellent tool for an abundance of work.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Apple TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this product!!!!! It enhances the sound and makes the interface so much more efficient

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The best laptop

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fastest processor good in editing videos and photos

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Apple care is nice

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Apple care is great, nice to have it with total tech membership

    I would recommend this to a friend
  • Pros mentioned:
    Coverage, Customer service, Peace of mind

    Rated 5 out of 5 stars

    Title: **Peace of Mind in an Apple-Shaped Package*

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Investing in AppleCare for my Apple devices has been one of the best decisions I've made. It's like having a safety net, ensuring that even in the slip-ups and mishaps of daily life, my tech essentials are protected. First off, the customer service experience with AppleCare is unparalleled. The support staff are not only knowledgeable but also incredibly patient and empathetic. Whether it's a cracked screen from a sidewalk mishap or a mysterious issue that popped up out of nowhere, they handle every situation with a professionalism that's as smooth and reliable as the devices they're helping to fix. What really stands out about AppleCare is the comprehensive coverage it offers. It's not just about fixing things when they go wrong; it’s about ensuring your device operates at its best. The coverage includes accidental damage protection, which has saved me a substantial amount financially, and the process is as simple as visiting your local Apple Store or arranging a mail-in repair. Moreover, the extended warranty means I don’t have to worry about defects after the manufacturer’s warranty has expired. This extended peace of mind is invaluable, especially considering how integral these devices have become to my daily personal and professional life. AppleCare has proven time and again to be worth the investment. For anyone on the fence about purchasing AppleCare, consider this: it's not just an extended warranty; it's a promise from Apple to keep your device up and running, minimizing downtime and stress. In conclusion, AppleCare is a five-star service that I highly recommend to any Apple user. It enhances the experience and longevity of your device and provides exceptional peace of mind.

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 4 out of 5 stars

    Apple care

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome protection plan haven't had to use this but good to have it.

    I would recommend this to a friend
  • Pros mentioned:
    Warranty

    Rated 5 out of 5 stars

    Awesome Insurance covered by Best Buy TotalTech

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The AppleCare warranty provides several benefits to Apple product owners. Firstly, it extends the standard warranty of the device, providing coverage for up to two additional years. During the warranty period, any hardware issues with the device will be repaired or replaced free of charge. Additionally, the warranty provides access to Apple's technical support team, who can assist with troubleshooting and resolving any software issues that may arise. This can be particularly useful for users who are not particularly tech-savvy and require assistance with their device. AppleCare also covers accidental damage to the device, such as drops or spills, for an additional fee. Overall, AppleCare provides peace of mind and ensures that you are fully covered in the event of any issues with your Apple device.

    I would recommend this to a friend
  • Pros mentioned:
    Protection, Warranty

    Rated 5 out of 5 stars

    Must-have for all Apple products!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    AppleCare+ is a must-have for anyone who wants to protect their Apple devices from unexpected damage. This comprehensive protection plan covers accidental damage, including drops and spills, and extends the warranty coverage for your device. With AppleCare+, you can have peace of mind knowing that your device is covered by Apple's expert support and service. Whether you're using your device for personal or business use, AppleCare+ is a smart investment that will help you avoid costly repairs and replacements. So, if you want to keep your Apple device in top condition, AppleCare+ is definitely worth considering.

    I would recommend this to a friend
  • Pros mentioned:
    Customer service, Warranty

    Rated 5 out of 5 stars

    Easily worth it, especially as a totaltech perk

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is is such a good benefit to totaltech. Even if you only purchase one apple device a year it gives you the option to get your item serviced at apple or at at Best Buy with the same own warranty and replacement process. I’m a 20 year apple user, and lately I’ve had an even better experience at Best Buy than apple. Luckily if this changes the warranty applies equally at both brick and mortar stores!

    I would recommend this to a friend
  • Pros mentioned:
    Peace of mind

    Rated 5 out of 5 stars

    Peace of Mind with AppleCare and Geek Squad Repair

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    AppleCare has been a game-changer for me when it comes to ensuring the longevity and reliability of my iPhone. With AppleCare, I no longer worry about accidental damage or hardware issues, as I know I'm covered. The best part is that if something does go wrong, I can rely on Geek Squad for repairs, eliminating the need to wait in long lines at the Apple Store. Having the peace of mind that my device is protected and that professional technicians can swiftly address any issues brings me great comfort. Geek Squad has consistently provided excellent service, efficiently resolving any problems with my iPhone. The convenience of their repair services is unparalleled, saving me time and hassle. Thanks to AppleCare and Geek Squad, I can enjoy my iPhone without the constant worry of unforeseen incidents or lengthy repair delays. I highly recommend investing in AppleCare for your device and utilizing Geek Squad for prompt and reliable repairs. It's a winning combination that ensures a stress-free and seamless experience with your iPhone.

    I would recommend this to a friend
  • Pros mentioned:
    Warranty

    Rated 5 out of 5 stars

    Just get My Best Buy Total (Total Tech).

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best Buy price matches many places including Amazon. Rewards supercharge with the Best Buy Credit Card. Two years protection included on every purchase for no additional charge (AppleCare + if it is an Apple product!). Just do it..

    I would recommend this to a friend
  • Pros mentioned:
    Peace of mind

    Rated 5 out of 5 stars

    Awesome protection plan!

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    AppleCare+ is a great protection plan but sometimes can be costly…and this is one of the main reasons to become a Best Buy Total member, you get it as part of your membership! Especially if you have a iPhone, iPad, laptop or a portable device, this can end up saving you hundreds of dollars in the long run! Also, the majority of your purchases get up to two years of product protection at Best Buy (need to keep your membership active of course). This gives you piece of mind for your purchases in case you need a repair or replacement for example.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    An absolutely necessary accessory.

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    AppleCare is one of the best bangs for your buck that you can get. Apple products are generally very reliable however, you always wanna have a little bit of insurance in your back pocket to make sure that you’re always covered AppleCare does just that not only by reducing the Deductibles for any repairs you might have to get and also make sure that you’re fully covered on any and everything that happens. You can even get AppleCare that allows you to cover your phone in the event that it is stolen or lost. I highly highly recommend you get AppleCare.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Peace of Mind with AppleCare+: A Worthwhile

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I recently decided to purchase AppleCare+ for my beloved Apple devices, and I must say, it has been an absolute game-changer in terms of customer satisfaction and peace of mind. This added protection plan has proven to be a worthwhile investment, and I highly recommend it to all Apple device owners. First and foremost, the comprehensive coverage provided by AppleCare+ is exceptional. It goes beyond the standard warranty, offering an extended period of support for both hardware and software issues. Whether it's accidental damage, battery replacements, or technical glitches, AppleCare+ has got you covered. Knowing that I have an extra layer of protection against unexpected mishaps or defects is incredibly reassuring. The convenience and ease of the AppleCare+ service are another significant advantage. Apple's customer support team is renowned for their expertise and professionalism, and they excel in delivering prompt and efficient assistance. Whether I've encountered a hardware problem or had a question about my device, their knowledgeable representatives have always been there to provide swift and courteous support. The ability to reach out to them via phone, chat, or even in-person at an Apple Store adds an extra dimension of convenience. The service experience with AppleCare+ is seamless and hassle-free. With the purchase of AppleCare+, you're entitled to two incidents of accidental damage coverage, subject to a service fee. I had the unfortunate experience of dropping my iPhone, resulting in a cracked screen. However, thanks to AppleCare+, I was able to get my device repaired quickly and professionally, without breaking the bank. The simplicity of the claims process, combined with the efficiency of Apple's authorized service providers, ensured a smooth and satisfactory resolution. The value for money that AppleCare+ offers is outstanding. Considering the cost of repairs or replacements without a protection plan, the upfront investment in AppleCare+ pays for itself in the long run. It not only safeguards your investment but also provides the confidence and assurance that your Apple device will be taken care of by the experts. The only minor drawback I've encountered is the limited coverage period. AppleCare+ extends the warranty and support for an additional two years, but it would be ideal if the coverage could be extended even further. In conclusion, AppleCare+ is an invaluable companion for any Apple device owner. The comprehensive coverage, exceptional customer support, and hassle-free service experience make it a must-have for protecting your valuable investments. While the coverage period could be longer, the peace of mind and convenience it provides more than make up for it. I highly recommend AppleCare+ to anyone looking to safeguard their Apple devices and enjoy a worry-free ownership experience.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Insurance. Total Plan and T-Mobile.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's Apple Care. Insurance, Solid if you need it. I like the Total Plan that includes it for the family of phones, but sad that BB does not have T-mobile any more. So either you wait for used (does not include Apple Care) or the wait until after the 1-year lockout. This dramatically limits the benefit of the Total plan for iPhones. No I am not switching carriers.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Apple TV 4K 3rd generation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Apple 4K 3rd generation was so easy to set up. I have tried for years to get one remote to manage my tv and surround sound and this one did the trick and I did it myself!

    I would recommend this to a friend
  • Pros mentioned:
    Coverage

    Rated 5 out of 5 stars

    Best Coverage !

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Apple Care is an invaluable service that enhances the ownership experience of Apple device users. With comprehensive coverage, 24/7 technical support, convenient repairs, and transferability, Apple Care provides peace of mind and ensures that your investment in Apple devices is protected. The service's emphasis on customer satisfaction, coupled with Apple's commitment to quality, sets Apple Care apart from other extended warranty services in the market. By opting for Apple Care, you can rest easy, knowing that Apple's support network is there to assist you every step of the way, ensuring a smooth and enjoyable journey with your Apple devices.

    I would recommend this to a friend
  • Pros mentioned:
    Customer service

    Rated 5 out of 5 stars

    Essential for the accident-prone

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I recently had to use this for a destroyed screen on a different phone and I am so glad I had it. For only $30, 45 minutes, and a very pleasant conversation with the Apple Store employee, my phone looked as if it was brand new. I never go without this on my apple products.

    I would recommend this to a friend
  • Pros mentioned:
    Coverage

    Rated 5 out of 5 stars

    The ultimate insurance policy & peace of mind

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    What can I say about Geek Squad that is not already known they are a much worthy service and worth every penny for what is covered it is a no hassle type of coverage for whatever it is your purchase.. I would not walk out of the store without adding this to any of my products. Every year I religeously renew my total tech support agreement and take full advantage of the many benefits Best Buy offers. I'm at 7 years straight and counting ;-)

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Need Apple Care

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great add-on to protect your purchase. I would not hesitate to purchase again.

    I would recommend this to a friend