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Customer Ratings & Reviews

Customer reviews

Rating 4.9 out of 5 stars with 246 reviews

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Rating by feature

  • Value

    Rating 4.8 out of 5 stars

  • Quality

    Rating 4.9 out of 5 stars

  • Ease of Use

    Rating 4.9 out of 5 stars

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98%would recommend to a friend

Customers are saying

Customers have good things to say about the peace of mind, protection, warranty, coverage, and value that AppleCare+ offers. They appreciate that it keeps their Apple devices protected and provides a safety net in case of any issues. Some customers also mentioned the convenience of getting things dealt with as they come up and the free screen replacement. However, a few customers found it to be expensive.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1 Showing 1-20 of 246 reviews
  • Pros mentioned:
    Peace of mind

    Rated 5 out of 5 stars

    Apple products

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Having AppleCare is definitely a good thing to have. I used it on other Apple products I’ve had in the past and would recommend it when purchasing Apple products.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great for peace of mind

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great to know help is available when you need them.

    I would recommend this to a friend
  • Pros mentioned:
    Peace of mind
    Cons mentioned:
    Expensive

    Rated 5 out of 5 stars

    Always buy AppleCare

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am a loyal Apple products user and I always buy AppleCare for my mac computers. Why? Because sometimes things go seriously wrong. The iMac and laptop AppleCare plans last three years, and I have had several computers which needed something done in that time which made the warranty worthwhile -- whether I needed phone support for a failure of some kind, or had a kernel panic which necessitated a new hard drive. The iPhone's AppleCare warranty only lasts two years. It does not seem as worthwhile to me as the computer version, for that reason. However, when something went wrong with my iPhone during the initial 12 months of purchase (the "normal" warranty period), I decided not to take any chances. I never regret buying AppleCare because I know things can go wrong and when they do, they can cost a bundle.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Peace of Mind for Apple Users

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Apple Care provides a level of reassurance that's hard to beat for anyone invested in the Apple ecosystem. While it's not the cheapest warranty option, it comes with several advantages. 1. Extended Warranty: Apple Care extends the warranty on your Apple product, usually for an additional two years beyond the standard one-year warranty. This means you're covered for any unexpected hardware issues that may arise during that time. 2. Technical Support: One of the standout features is access to Apple's excellent technical support. Whether you need help with software issues, troubleshooting, or general guidance, Apple's customer service is known for being responsive and helpful. 3. Accidental Damage Coverage: Depending on your Apple Care plan, you may also get coverage for accidental damage, which can be a lifesaver if you're prone to dropping your devices. 4. Convenience: Apple Care is tightly integrated with your Apple products, making it easy to get assistance. You can visit an Apple Store, call their support line, or even use online chat for quick help. 5. Transferrable: If you sell your Apple product before the Apple Care coverage expires, you can often transfer the plan to the new owner, which can make your device more appealing to buyers.

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Got My Apple Care!

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Having Apple Care is a no brainer I have used in the past for other Apple devices and you will be remise if you did not obtain this so needed protection. You can now have the option of taking your mac product down to Best Buy instead of going to Apple.

    I would recommend this to a friend
  • Pros mentioned:
    Protection
    Cons mentioned:
    Expensive

    Rated 5 out of 5 stars

    Perfect safety net for an expensive product

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Today’s phones are way too expensive, and tend to be very large. Applecare helps protect the devices we buy and allows me to enjoy my phone without having to make my iPhone into a brick with a case. Keeps cost of repair low if i somehow manage to damage my device

    I would recommend this to a friend
  • Pros mentioned:
    Coverage

    Rated 5 out of 5 stars

    Piece of mind, for a fraction of the device cost!

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    AppleCare+, while so rarely needed to be used, is a complete coverage, piece of mind lifesaver. With the cost of Apple products, it's really a no brainer. I get mine via TotalTech, which makes it a crazy good value!

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Great protection

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent protection for my Apple device - that I hope I never need to use! Better safe than sorry, though!

    I would recommend this to a friend
  • Pros mentioned:
    Coverage

    Rated 5 out of 5 stars

    Great Value

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like the value of apple care. It covers alot of things and its very helpful.

    I would recommend this to a friend
  • Pros mentioned:
    Peace of mind

    Rated 5 out of 5 stars

    Great

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Strongly recommend to every apple product owner. Best Buy total tech includes apple care, it’s good to have it.

    I would recommend this to a friend
  • Pros mentioned:
    Customer service, Warranty

    Rated 5 out of 5 stars

    WOW.

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    this warranty is a juicer. you will juice up your device when you get this. everything you need covered. the absolute best customer service BEASTS. LOVEEEEE

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    DANG WELL WORTH IT

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Totally worth the money guys and girls.. I was on a business trip a couple weeks ago and broke my screen on my mac book pro by just the smallest of objects barely closing the top down on my hotel bed.... they had it fixed once i took to the apple store in Memphis TN in like 2 days.. so 2 days 100$ good to go on my alomst 2,000 computer. TOO EASY.

    I would recommend this to a friend
  • Pros mentioned:
    Peace of mind

    Rated 5 out of 5 stars

    Won’t make that mistake again

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    When my son spilled an entire glass of water on my laptop. I did not have AppleCare because I thought I would never need it. That was a very costly mistake and I am so glad to have this now, just in case that happens again. It is totally worth the peace of mind.

    I would recommend this to a friend
  • Pros mentioned:
    Customer service, Protection

    Rated 5 out of 5 stars

    Good buy

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good to know I am protected. Apple has excellent customer service

    I would recommend this to a friend
  • Pros mentioned:
    Peace of mind

    Rated 5 out of 5 stars

    Apple care is great.

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love apple care lots of peace of mind for your purchase.

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Total Tech MUST HAVE!!!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Thank you Apple for 2years of protection + BBTT 2yrs of protection. Best Buy Total Tech is a MUST HAVE if you haven’t done so already. It gives you free access on whatever releases because you’re a member you’ll be served first also gives you 2yr protection + the warranty of the item so it is nice to have.

    I would recommend this to a friend
  • Pros mentioned:
    Peace of mind

    Rated 5 out of 5 stars

    Awesome AppleCare

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I definitely would recommend purchasing AppleCare for all of your Apple devices. They cover repairs and replacement parts if there is a problem with any of your products. I definitely need this product for my own piece of mind.

    I would recommend this to a friend
  • Pros mentioned:
    Peace of mind

    Rated 5 out of 5 stars

    Huzzah, Apple care is a slam dunk

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Apple care is so important to me and the products that I know and love. I think it’s one of the simple things in life that I am ever so grateful for.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    A must have.

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have used Apple care for screen replacements, grand son did something that stopped it from working (I think he threw it). In both of these cases Apple replaced it. Extra customer support comes with Apple Care.

    I would recommend this to a friend
  • Pros mentioned:
    Warranty

    Rated 5 out of 5 stars

    I needed this!

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A lot could happen in two years so I got the warranty. Apple care staff members are friendly and knowlgeable.

    I would recommend this to a friend
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