Customer Ratings & Reviews

Perfect for the spare room for the grandchildren. The wires are neatly hidden and only one remote for use.

Great service that serves its purpose while saving you money

Havent had to use it but by reading the coverage it sounds great

Makes me feel nore confident in buying anything expensive here that would be difficult to replace.

This tv is not good. I bought it in May of 2023 and it’s broken already. I purchased the guaranty for this tv. When I called Best Buy, they transferred me to the manufacturer since it was still within a year. The manufacturer then refused to give me a refund or exchange due to the “impact”. This tv was installed by BestBuy and it has never been moved.

Nice TV will always go with Samsung TVs. Bestbuy service was good. Delivered on time

Disappointed. Purchased 2 TVs and rejoined as a member. Picked up 1 TV - Broken. Second TV was told to have delivered due to transit. Ton of issues doing so. Not happy at all.

Olny had it for 4 months and the pictures are not good the tv has waves you can see

I’ve been using Best Buy Protection for a while now and think it’s well worth having, especially for electronics and higher-priced items. Knowing that your purchase is covered adds real peace of mind. If something goes wrong and it’s covered under the plan, the process of getting a repair or replacement is much easier than dealing with it on your own. For products like TVs and other electronics purchased from Best Buy, the protection feels like a smart extra layer of security. I’d rather have the coverage and not need it than need it and not have it. Overall, it’s a solid option.

I signed up for Best Buy’s monthly protection plan, and it’s been a great decision. The coverage gives me peace of mind knowing that if anything happens — a screen issue, accidental damage, or operational failure — I’m protected. The plan is easy to understand, and the sign-up process was seamless at checkout. Best Buy’s customer service was helpful and friendly when I asked about coverage details. For expensive electronics like a large TV, this protection plan feels like a smart, worthwhile safety net.

The Best Buy Protection plan is absolutely worth having. Electronics aren’t cheap, and knowing I’m covered for accidental damage or unexpected issues gives me real peace of mind. The claim process is simple, the coverage is clear, and Geek Squad handles everything quickly without any hassle. I’ve used the protection plan before on a different device and Best Buy took care of the repair right away with no stress. For the price of what I’m protecting, it’s a no-brainer. I definitely recommend adding this to any major purchase.

I had re established a business and was buying all types of electronics speakers tvs you name it. I have since shut down the business but continue to pay the yearly amount because it’s worth every penny. Best Buy stands by their extended warranties and this all in one is perfect! I had an issue with something a year later and I was able to swap no questions asked!

I have used the protection program for years. It has been great. My kids have been hard on things I have bought. But thanks to protection program I have had a very easy time replacing the broken items. Computers, TVs, and other things. I always get the protection programs. I have always been happy with their service and ability to replace my items.

The Best Buy Total Protection Plan takes the stress out of tech shopping by giving you extended return periods and quick replacements when things go wrong. Whether it’s a laptop, TV, or gaming gear, you get more time to decide if it’s right for you and fast service if it isn’t—making it a smart, hassle-free way to protect your purchases.

Price vs quality is well worth it. One of the best TV’s I have bought and very happy with it. I bought it for an apartment I have out of state. The quality is just as good as a very expensive model I bought for my home. I highly recommend it.

The membership price can vary, but I've gotten my money back several times with computer repairs (new battery) etc. Perks are not overly motivating but you do get updates on early sales,etc. if that's your thing. Return policies and early shopper discounts I have used.

I was hesitant to purchase this Best Buy Protection Plan. Then I bought 4 Apple Watches and realized that I could get a 24 month protection on my watches by joining this program and keeping it active. The price was cheaper than buying an Apple insurance plan from Apple. Now I buy more products from Best Buy and the warranty covers them all for no added cost. It is a bigger initial cost but it has turned out to be much cheaper in the long run. We just recently had a large Mini Fridge tear up two weeks before the 24 months was up and we got a new replacement. It took a few more steps than I realized it was going to but saved us $300.

All devices covered for 1. Sercice backing it up makes it truly worth the the money 2. Our first year there were 2 devices purchased completely covered and replaced few questions asked. -Chad Stacie G Branson,MO

​I've had a few Geek Squad Protection plans over the years and my experience has been mostly positive. For bigger purchases like my TV, the plan was a no-brainer. I had an issue with a power surge a year into owning it, and the process was surprisingly easy. Geek Squad came to my house, assessed the problem, and since it couldn't be fixed, they approved a replacement. No questions asked. It's that kind of service that makes the plan feel like a good investment.

I've been a BB Geek Squad Total member for a number of years. It's saved me more than the cost of membership. As an example: In Feb 2025, I bought an HP Envy Desktop Computer. After about 2 weeks, the monitors would shut down, and the computer would spontaneously re-boot. I didn't have all the packaging for the computer, and took it in for repair. The Geek Squad tech I was talking asked if I wanted to swap one out, or look at something else. I told him I didn't have the packaging and he said that's not a problem. He took the time to make suggestions, and after 20 minutes, suggested that I look at an IBuyPower that was $30 more than the HP, and was intended for gaming. He even directed me to a near-by store that had one. Over the past several years, I've had mice and KBs go out during the warranty period and have had them replaced at no charge. I've read several articles that people think the Geek Squad membership is to pricey, and they have modified the services they do for members. Overall, IMO, this is a membership worth about $180/year. I renewed 2 March and have saved $340. I would recommend this protection plan.