Customer Ratings & Reviews

I had a. Issue with the setting on the tv. I called and got a knowledgeable representative who was able to walk my husband through the process. He is not very tech savvy so that says a lot. The technician was very patient!

As a happy customer, I can confidently say that the Best Buy Monthly Protection plan is a game-changer for my electronics! It offers such peace of mind knowing that my purchases are covered beyond the standard warranty. I love that it protects against accidental damage like drops and spills, and even covers issues from normal wear and tear or power surges. If something goes wrong, the process is straightforward, and I don't have to worry about unexpected repair costs. It's a smart investment to keep my tech running smoothly!

Love this! Getting the membership was cheaper than buying separate plans, and the protection comes included. We upgraded our whole home with new appliances, so having this coverage gives us so much peace of mind. Definitely worth it!

Easy to use app and they keep you updated on your shipments. Great prices definitely if you are a member. Love bestbuy The t.v we bought was a great price and brand

The best buy protection plan is worth the money! Been a best buy customer for years and I've never had a problem getting issues resolved!

Great protection and I am happy I can take my laptop into the store for help when I need it. The GEEK guys are smart and very helpful.

Probably a great tv for people without special vision problems, with is just about everyone other than me. But I've had many eye surgeries and have scars on my eyes. The back lighting that this tv uses, and most others, blinds me so I had to return this tv for an LG OLED rather than a QLED

Everything is made easy for ordering online - measuring tv for pickup in our vehicle, ordering and paying online, printing of receipt. A great experience from a great store.

Best protection you can fine no other store does this they give you the round around not Best Buy the exchange or refund on the spot

The geek squad has been great for several years and 24 hours coverage

You just never know when you will need insurance. Last thing you want to be without is a major item you just bought

Best by protection is pretty awesome, and they cover almlost everything. Well worth it, just understand somethings aren't fully covered. Pre built PCs have some covered parts but the whole pc isn't. But things like headphones, TV, controllers are easily covered and replaced. This is one of those protection plans you should absolutely always get.

The 2 young men that brought the refrigerator were awesome. They were very careful with bringing the new refrigerator into my home and removing the older fridge. When they finished setting up the new refrigerator they went over the basics and answered all of my questions. They were very professional and respectful. I appreciate that!

Great customer service all reps moved with a speedy pace and went above and beyond their call of duty

I love the coverage that Best Buy offers to they're customers. Extended coverage: The plans typically extend the warranty period, giving you additional protection against defects and malfunctions that may occur after the manufacturer's warranty expires. Accidental damage coverage: Many protection plans cover accidental damage, such as drops, spills, and cracked screens. This can be particularly helpful for portable devices like smartphones and tablets. Convenient repairs and replacements: If your covered product needs repair, Best Buy aims to provide a hassle-free experience by offering quick and easy access to authorized service centers or in-store repairs. In some cases, they may also offer replacements if your device cannot be repaired. Peace of mind: Having a protection plan can provide peace of mind, knowing that you're financially protected if something goes wrong with your device. It can save you from unexpected repair or replacement costs, which can be expensive, especially for high-end electronics. However, it's important to consider a few factors before purchasing a monthly protection plan: Cost: Protection plans usually come with a monthly fee, which can add up over time. Consider the cost of the plan versus the likelihood of needing repairs or replacements. Evaluate whether the potential benefits outweigh the cost in your specific situation. Terms and conditions: Read the terms and conditions of the protection plan carefully, including what is covered and what is excluded. Pay attention to any deductibles, limitations, or conditions that may affect your coverage. Product reliability: Evaluate the reliability and durability of the product you're purchasing. If it's a well-built and reliable device with a good track record, the likelihood of needing repairs may be lower, making a protection plan less necessary. Existing coverage: Check if your product is already covered by a manufacturer's warranty or if you have insurance coverage through your credit card or home insurance policy. In some cases, additional protection plans may duplicate coverage you already have.

What’s not to like about protection, I get protection on all my electronics from best buy

Had a dvd player! Tried to have it repaired they replaced it! No charge! Bought a Sansung Z Fold 4 ! It got broke only had to pay the deductible! Replaced the phone!

Being part of the best Buy Total Membership has always given me a profound security stance with regards to items that I've purchased at Best Buy. It provides security knowing that my purchases are taken care of for just about all incidents that may take place.

I like yo purchase protection as an added benefit but do not like that after so long you have to pay monthly. I personally would like to pay for 3yr or 5yr at one set price.

As a customer and never had any problems trying to figure any warranty claims with them