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Customer reviews

Rating 4.7 out of 5 stars with 7468 reviews

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    Rating 4.7 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

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    Rating 4.7 out of 5 stars

94%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1 Showing 1-20 of 7,468 reviews
  • Rated 5 out of 5 stars

    Want Dolby Atmos? TCL's Z100 has you SURROUNDED!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The TCL Z100 wireless surround sound speakers are built specifically for TCL TVs that feature Dolby Atmos FlexConnect in my case that would be the TCL QM9K 75" which is currently the finest TV I own. There is also a subwoofer but I have not yet bought that. I bought these with my own money from my local Best Buy and in short, with the right content and surround Codec (Dolby ATMOS) they are quite impressive. I am a now retired Electronics Technician with a passion for audio and video and those two worlds happily collide in the realm of modern movies. I have long had a Denon AVR-X4300H bought in 2016 at my local Best Buy for our home theater. The 9.2 channel setup of consists of 9 speakers and 2 powered 8" subwoofers all wired into the Denon AVR. It is fantastic! I also own a Denon Home Soundbar paired with 2 Home 150s as wireless rear channels and a Denon Home powered subwoofer. When I got the TCL QM9K I knew my wife would want me to buy and try the companion Z100 speakers so I went to my local Best Buy and ordered up a pair! Setup, which often takes about a half hour for best results with my Denon AVR took only a few minutes and is easily done via the controls and easy to follow instructions in the menu of the QMK series of TVs! Did I just say setup takes minutes. That's it! Super fast and ridiculously easy. I put on the 4K version of "Aquaman" and adjusted the TVs Volume to suit my taste. Per a quite web check, the TCL Z100 has the following in each speaker enclosure: 1 x Front-facing Dome Tweeter (silk membrane, 0.8 inches) for clear highs. 1 x Front-facing Midrange Driver (2 inches) for vocals and dialogue. 1 x Front/Down-firing Woofer (4 inches) dedicated to bass and low frequencies. 1 x Upward-firing Driver (angled at 15 degrees) specifically for overhead height The results with the right film and volume settings are quite impressive! There was a LOT of rear channel sound coming from both the front firing and top/biotiin firing Z100s in high action sequences of "Aquaman". "Predator" was equally fantastic as was "Troy" and many more. Is it as impressive as my 9.2 channel set up? In a word, no. But it is without a doubt far more impressive in that it takes up pretty much 95% of the room space as the more involving and bulky 9.2 channel system. My wife is also much happier because of the downsizing in our media room! I have had a Dolby Surround setup since they first became available in the mid-80s and Dolby Atmos has been with me since 2016. The TCL Z100s are both a great gateway to a fully multi-channel system and if you are lacking the space they provide much of the affect you are looking for and in truth you can add the TCL 100 Subwoofer and 2 more TCL Z100 speakers to the QM9K TV or you can have 3 TCL Z100 speakers and skip the subwoofer for a total of 5 (!) wireless Z100 speakers!! I may give that a go at a later time by adding the Z100 powered Subwoofer! Highly recommended? Indeed! Note: I will add this as a footnote posting to my review here on Best Buy of the TCL QM9K 75"!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Ease and Convenience

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’m labeling this review Ease and Convenience because this is how it feels, truly! It I came in and talked to geek squad total membership and they are willing to answer basic questions that I needed at that point. They have helped with really sophisticated questions as well, without transferring me all over the place to answer the questions. The protection plan is no hassle in the store either, I had purchased a Ninja Creami that I was not happy with the size of the cylinder cups they handled the whole return and shipping it back to manufacturer. I strongly recommend the total membership protection plan!! The reason why is because when we talk about protection plans it is absolutely necessary for all levels of life in most cases so why not for the electronics. After all it is not just electronics it’s a way of life for most. Electronics are now becoming a huge investment we need to protect. Thank You

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Works Flawlessly

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I could give this modem ten stars! No more lag and bottleneck speeds that I experienced with the Netgear AX6000. Setup only took approximately fifteen minutes. I followed the Quick Start instructions and scanned the barcode using the activation link on my Xfinity app. The scan will provide the MAC address for the Xfinity app. I did not have to call Xfinity customer service. I upgraded from the Netgear AX6000 modem/router to Netgear CM3000 because I have the 2 Gbps internet plan and I want speeds closer to what I was paying for. Yes..the AX6000 theoretically provides speeds over 2.5 gigs, but it never did for me. I signed up for the Xfinity 5 year discount which is cheaper than the 1.2 gig plan. The AX6000 top speed was 1.4 Gbps download and 40 Mbps upload speeds. I chose the CM3000 because it is on the Xfinity Next Gen Tier modem list. My download is now over 2.3 Gbps and upload almost 300 Mbps. My router is the Orbi 870 Series Mesh system (router with 2 satellites throughout my home.) The router covers over 9,000 square feet. My home and yard is easily covered. If you have a multi gig internet plan, I strongly recommend the Netgear CM3000. In addition to smart phones, laptops, a media room, Playstation 5, and five smart tvs, my router easily manages four Sonos speaker systems with two surround speakers each, subwoofers, an Arlo security system consisting of 6 security cameras, and several smart appliances. Yes, this modem and router is excessive in most homes, but I wanted to future proof my home and I am very satisfied with the performance of the Netgear CM3000 modem and Orbi 870 router mesh system.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    ULTRA ULTRA ULTRA‼️BUDS 4 PRO BUDS 4 PRO

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've been buying Samsung ULTRA phones ever since they came OUT. This year I chose the Ultra 1 terabyte 16 gig which I'm getting in next week which also, I'm very excited to get that in along with the buds for Pro , which I've had the other Pro Series as well, and by far the pro is much better than Bose and all the other ones out there because I tried the most expensive ones so I'm real excited about getting the buds for pro as well . I tell myself every year I'm not going to buy a new phone, but after I read the specifications I end up doing it and after I get the new Ultra phone I'm so impressed, I'm glad I went ahead and did it anyhow. I am well versed with a Samsung Galaxy series. Samsung just keeps on getting better and better and better Before that I had a complete line of the note series.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    MICROWAVED GOOD-BYE

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Punched the button and nothing happened. My microwave had decided to stop doing its thing. Checked my Best Buy account an I still had a month or so left on the protection plan. I unplugged it, wiped it off, and returned it to Beat Buy where after a brief examination they replaced it and I chose a different brand hoping for a longer service period.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    LOVE YOU BEST BUY

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought a Dell from Best Buy—my biggest tech purchase ever—and the salesperson asked if I wanted the Total Protection Plan. I hesitated (as usual), but I said yes, mostly because I was nervous about investing so much in a single device. Best decision I could’ve made. Fast forward about a year and a half later: it randomly shut off in the middle of a workday and wouldn’t turn back on. No water, no drop, no warning—just dead. I was convinced I’d have to spend weeks without it or pay a huge repair bill. But when I brought it into Best Buy, the Geek Squad ran some quick tests, and then told me something I’ll never forget: “We’re just going to replace it for you.” No stress, no arguing, no mysterious exclusions. I walked out with a brand new computer. The whole process took maybe a week. Since then, I’ve added the protection plan to every major tech purchase—my Logitech MX Keys keyboard, my household appliances, headphones, everything—because I know firsthand how valuable it is when things go wrong. If you're spending real money on your gear and rely on it every day like I do, don't skip this plan. It’s saved me hundreds of dollars, hours of time, and so much stress. Highly recommend.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Smart, quiet, and beautifully cool

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is hands down the best and most beautiful air conditioner I have ever owned. I installed it myself, emphasis on myself, although I do recommend following the safety manual’s advice and using two people. It is whisper quiet, my plants barely noticed it turned on, and the design actually adds to the room instead of making it look like a tech warehouse. I love the three smart modes, Fan, Cool, and Eco, and how easy it is to schedule everything in the app. I set mine to run fan-only at night, Eco in the morning, and Cool during the midday heat. As a bonus, I even scheduled around my city’s peak electricity hours (5 to 9 PM) and my summer bill only went up about $4/month. The convenience is fantastic, too. I can use the physical remote when I’m nearby or adjust settings from anywhere in my home using the mobile app. That is comfort with conscience and smart design. Thank you, Windmill, for finally making an AC that is both brainy and beautiful. Highly recommend!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad Help

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Monthly Best Buy Protection plan is absolutely worth it for peace of mind. Electronics are a big investment, and knowing that I’m covered for repairs or replacement gives me confidence every time I make a purchase. The enrollment process was simple, and I like that it’s flexible—you can keep it up to 24 months without being locked into a long contract. Best Buy makes the claims process straightforward, and their Geek Squad support is always helpful and professional. For just a small monthly cost, I know I’m covered against unexpected issues that would otherwise be expensive to fix. If you’re buying new tech, I highly recommend adding this protection plan. It’s a small price to pay for saving yourself stress (and money) down the road.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    I love having this protection for tech!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This protection gives me comfort in knowing these expensive tech items can be fixed or replaced!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love the slim look and app access

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Quiet, slim look , can turn on and off from my phone, app acess is easy to operate, powerful, cools room pretty fast, just ordered second unit

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    best for gaming

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’ve been using this Acer Nitro 34-inch curved monitor for a while now, and I’m really impressed. The ultrawide screen gives me tons of space for gaming, editing, and multitasking. The QHD resolution looks sharp, and the curved design makes everything feel more immersive. Games run super smooth thanks to the high refresh rate, and it works great for everyday use too I can easily have multiple windows open side by side.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Amazing Sound. Very slight cons with LG TV.

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent Soundbar. The RTings review convinced me. I barely turn this thing up to 10-12 volume (out of 100) for most cases, and it’s plenty loud. Handles eARC quite well. A slight delay when starting up content, but I believe this is the LG TV causing this. Anyways, it’s easy to get used to. Atmos content sounds great, and barely had to do any calibration and settings to get it where I wanted. There is also a slight issue with some buttons on the remote interfering with LG codes. But most of the common buttons do not, and I use my LG remote to control volume for standard use so this is also a minor gripe.

    I would recommend this to a friend
  • Best Buy Employee

    Rated 4 out of 5 stars

    Epson printer. Not too bad.

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    Best Buy Employee
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    [Employee of bestbuy] I haven’t had a printer for the past 15 years give or take. I’ve had an HP before and set up printers for family and friends. Most have been HP. Easy set up. The epson had to download app and did by phone. Good instructions but I when I did the calibration pages which was only one looks like it consumed a pinky finger nail which I think was quite a bit. Kinda slow in printing but oh well.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    air conditioner

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent purchase — highly recommended! This air conditioner exceeded my expectations. It cools the room quickly, runs quietly, and was very easy to install. The build quality feels solid and reliable. Plus, the modern design fits perfectly with any space. I’ve been using it for several weeks now, and it works flawlessly — totally worth every dollar!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Worth it!

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I received the ignition switch for my Amana - 5.1 Cu.Ft. Stove in the mail. Received notification that the Geek Squad Service Technician Mr. Michael will arrive between 8:30 am & 11:34 am. Mr. Michael was courteous and knowledgeable about the ignition switch. He did an excellent job removing the old ignition switch and installing the new switch. He was very efficient. Now my gas range oven works like a new oven. Very grateful for the service and will recommend Best Buy Geek Squad!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very impressed with the audio quality

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Really impressed with the sound quality, but this is my first soundbar and subwoofer combo purchased. I have shelled out a lot of money on building high-end computers, and of course, nice displays, but before this purchase had yet to invest any significant amount in an attempt for high-quality audio. Given the context now, it should make sense that while this might not be the Sony model that audiophiles or audio enthusiasts would go for, as a display enthusiast myself who just started with an investment into having better audio, I am very happy with it. If this description also sounds like you, I think you will be happy with this product too. It is an immense upgrade over the LG C3/G3 built-in audio-out. Though, the biggest difference I notice and what I am most impressed with I think comes from the performance of the subwoofer (from formerly not having one at all). Hearing the explosions in action movies, feeling it in your chest when the gravity hammer cracks down on enemy spartans (or yourself), or the crackle of the giant fireball in muskou tensei s2, all really adds to the experience. Would highly recommend this purchase, and more so if anything I described sounds like something you may enjoy.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Bet decision made

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    If you don’t got it, go get it hands-down it must need right now for all your products!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best monitor at this price point :)

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Stepping into this, I was a bit skeptical as I've never owned an HP Gaming Monitor before. Bit of an Acer man myself, but this monitor has exceeded all my expectations. Firstly, for the price, you're greeted with almost all the features you can think of. A beautiful 27 inch panel that's as sharp as is gets and allows me to use my 2017 MacBook Air as a desktop replacement thanks to its Displayport 1.4 connector. I use a PS5 for gaming so I haven't been able to push this monitor to its limit. (will update as soon as I build my PC.) That being said, the customisable RGB, the smooth height adjustment system, tilt, swivel and speakers are all just a delight making it a wonderful addition to my setup. p.s. This was my first tech purchase in LA, literally bought it on Day 2 and now we're a month in and I couldn't be happier for it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Oura ring

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing tracks my full day activity my sleep time stresss levels and also helps me stay active! Very accurate

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    DJs playplace

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Keeps my mind at ease with the coverage in product.

    I would recommend this to a friend