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Customer Ratings & Reviews

Customer reviews

Rating 4.3 out of 5 stars with 128 reviews

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86%
would recommend
to a friend

Customers are saying

Customers value the extended battery life and wireless charging capabilities of the Juice Pack External Battery Case. Many appreciate the protection it offers their iPhone, along with the ease of use and relatively compact size. While some find the case a bit heavy, the positive feedback on battery life and wireless charging outweighs this concern for most users.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1 Showing 1-20 of 128 reviews
  • Pros mentioned:
    Protection, Wireless charging
    Cons mentioned:
    Weight

    Rated 3 out of 5 stars

    Missing a very important component.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The case itself is wonderful. It charged the phone quickly, protected it, allowed easy wireless charging with any Qi compatible charger, and did not add too much weight or bulk. What I did find upsetting, was that unlike the Juice Pack Reserve Wireless Case for my iPhone 6S Plus, it did not come with a headphone extension to allow me to use headphones with it. I had to order a headphone extension separately, which while not hugely expensive or inconvenient, was a very annoying oversight. For the price it should be included with the case.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Battery life, Wireless charging
    Cons mentioned:
    Weight

    Rated 4 out of 5 stars

    Reliable, sleek, but heavy.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great reliable product. Be aware that charging is with a mini USB not the iPhone charger. A bit heavy and can be slippery.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Size, Wireless charging

    Rated 4 out of 5 stars

    Mostly a good case

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice to have extra battery power when needed and still not horribly bulky or heavy. Wireless charging works well in my GMC Yukon's built in wireless charger. I am docking 1 star because the pass through feature where you can connect to computer without having to take out of case does not always work. It always starts connection but then when uploading pictures or videos from phone to the computer it ends up failing halfway during transfer

    I would recommend this to a friend
  • Pros mentioned:
    Protection, Wireless charging

    Rated 4 out of 5 stars

    Some buggy things

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great to have extra power. Only enough to charge iPhone 6 once. Works great in my GMC with Qi wireless charging but does get hot. Does not get hot with charging on the wireless charging pad that it comes in. Sometimes when charging with the pad it comes with, it will bounce back and forth with charging and not charging until it settles. Dropped my phone once and it protected the phone well

    I would recommend this to a friend
    • Brand response from mophieSupport
      Posted .

      Make sure the wall adapter you are using at home for the wilress charging base is 1.8 amps or larger to ensure a constant charge. You can also contact our Technical Support team for other troubleshooting suggestions.

  • Pros mentioned:
    Wireless charging

    Rated 5 out of 5 stars

    Brings more than you expect

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My wife Purchased this for my daughter’s iPhone 6s to replace a broken mophie case. I was surprised by the $80 cost as I did find stronger mah batteries for a cheaper price. It wasn’t til we received it that we discovered it also came with a wireless charging pad that charges both the case AND the phone at the same time. Very cool feature.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Protection, Size

    Rated 5 out of 5 stars

    Extra Battery

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Gives my phone about another full battery during the day. Also has protected it from falls pretty well I've dropped it about 5 times already gives it a little extra size for a more comfortable hold and still fits well in my pocket Love This Product.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life

    Rated 5 out of 5 stars

    Great to have!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this mophie case for my fiancé. His last one stopped charging ( he constantly uses it). He is on his phone a lot, so this charging case is perfect for him. It also came with a charging pad so he doesn’t need to plug it in to charge...which he thinks is awesome.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Wireless charging

    Rated 4 out of 5 stars

    Overall Satisfied

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love the idea of wireless charging and I can confirm it is compatible with all Qi wireless bases including the ones built into fm vehicles, however it did get very warm in the Yukon. It seems to not always charge fully and last S long as it should and other days it goes forever. My iPhone 6 just hit 24 months so it may just be the phone. The backup battery built in has saved me 3 or 4 times already in the month I've owned it

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Wireless charging

    Rated 5 out of 5 stars

    Great case

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This case is awesome. On average, my phone battery shows 90% to 100% at the end of the workday. It's a good value as well because it comes with the phone case and a wireless charging base. Since I've installed it, I haven't plugged in my phone to a cord at all. The case also charges on my wireless charger built into my chevy truck. The front of the case is raised to protect the screen in the event of a fall into a flat surface. All in all, this case gets 5 stars because it can get me through a long busy day using the phone and because it offers a degree of protection while staying slim enough to easily fit in my pocket.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Ease of use

    Rated 5 out of 5 stars

    Great battery case

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had a Mophie Juice Pack with the wireless charging and it was nice, but it did not provide nearly as much ease of use as this Apple Smart Case. This case keeps the battery at 100% all day and it does so in a way that I just don't think any other case does. It feels good in the hand. Not a huge fan of the silicone. But I think not having to carry a different charger or charging cable makes up for the silicone. When I upgrade to the iPhone 8, will get another Smart Case.

    I would recommend this to a friend
  • Cons mentioned:
    Weight

    Rated 4 out of 5 stars

    Great but makes noises charging

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great but makes noises charging. Case weighs about the same as the phone that goes in it.

    I would recommend this to a friend
  • Pros mentioned:
    Wireless charging

    Rated 3 out of 5 stars

    Just alright

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I don't know if it is my older phone, or this product but it doesn't stay charged as much as I would like. I like the sleekness of the case. I like that the top comes off and you slide your phone in, nice and snug. I like that I have a wireless charging pad that I can just place my phone on. It charges my phone then the case. One thing I do not like is I have to use the Apple earphones. The other brand headphones have a bend in the adapter part and wont fit. Also I cannot use my apple iphone charger to plug in. You need a android smaller connecting cord, so I have to take my phone out of the case to charge it if I'm not around the wireless charging pad. All in all, okay product. I wish I could of had other colors to choose from, not just plain boring black.

    I would recommend this to a friend
    • Brand response from mophieSupport
      Posted .

      We appreciate you taking the time to give us feedback! We always take our customers feedback into consideration when creating or improving our lines.

      Keep checking our site for new and exciting, soon to be released products.

  • Pros mentioned:
    Battery life, Wireless charging

    Rated 5 out of 5 stars

    Better than advertised

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this because it seems every iPhone has battery issues right before the next model is released. I've been more than impressed! It charges past the advertised 60% and I love the wireless charging. Plus, I've been unfortunate enough to drop it twice with no damage to phone, minimal damage to case without affecting its performance!

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Wireless charging

    Rated 4 out of 5 stars

    Awesome!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this case for 2 reasons, wireless charging and extended battery life. The wireless charging feature works great in my new Chevrolet Truck. Only downfall is the micro USB port instead of a lightning cable port...

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Wireless charging

    Rated 5 out of 5 stars

    LOVE IT!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    THIS IS MUCH EASIER TO CHARGE PHONE WIRELESSLY THAN TRYING TO PLUG IN THE CABLE. JUST LAY THE PHONE ON THE BASE AND LEAVE IT. WILL NOT OVERCHARGE AND THE BATTERY IN THE PROTECTIVE CASE PROVIDES CHARGING WHEN THE PHONE BATTERY GETS LOW. WORKS WELL. ALSO CHARGES OTHER WIRELESS CHARGING CAPABLE PHONES!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great case

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a great product for your iPhone 6 it is well worth the money and I would recommend it to anyone

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Wireless charging

    Rated 5 out of 5 stars

    Great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Case is great and can handle a drops, the case adds a bit of thickness to the phone but it's worth the protections and wireless charging capabilities. Case can give your phone a full charge but will need to be recharged after that.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Wireless charging

    Rated 4 out of 5 stars

    Good battery case

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's a good case if you need more juice through the day. Love the way it charges. Just lay it on the charger! No need to plug up! Cons: needs much longer charger cord Needs more front protection.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life

    Rated 5 out of 5 stars

    Great iPhone case w/ built in chargeable battery

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Attractive sturdy case and extra battery all in one. Charging base works by placing mophie on top of it. Adds 3-4 hours charge to supplement your phone. A 'lightning bolt' icon indicates when mophie is charging your phones battery.

    I would recommend this to a friend
  • Pros mentioned:
    Wireless charging

    Rated 5 out of 5 stars

    Works exactly as intended

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Having had a Mophie Helium for my iPhone 5 I knew what to expect with this Mophie Juice Pack. I selected this one for its wireless charging capability. Wireless charging works flawlessly with the provided desktop charger and pretty well with the console charger in my 2016 GMC Sierra. It does get a little hot though when charging in my truck. It's a high quality, well made product. Only improvements would be a better surface material as it is a little slick and longer reserve battery as it's only about 50-60% of my iPhone 6's capacity. Still give it 5 stars however since Mophie states on its website that only 50% reserve can be expected.

    I would recommend this to a friend
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