Main Content

Customer Ratings & Reviews

mophie - Juice Pack External Battery Case with Wireless Charging for Apple® iPhone® 7 Plus and 8 Plus - Black-Front_Standard

Customer rating

Rating 4.4 out of 5 stars with 3054 reviews

87%
would recommend to a friend

Pros

Cons

Customer ratings & reviews

Filter:
Page 1, showing1-20 of 3,054 Reviews
  • Rating: 1 out of 5 stars

    Do not purchase for iPhone 8 plus

    Posted
    Brooklyngirl

    Do not purchase this case for an iPhone 8 Plus! This case is for an iPhone 7 plus that is being passed off as an iPhone 8 plus case. When I opened the box, I noticed the quick start guide says it's for an iPhone 7 Plus. I thought for a moment that I purchased the wrong item. The outside packaging says iPhone 7 Plus/ 8 Plus, but upon further investigation, I realized there was a sticker that said iPhone 7 Plus/8 Plus placed over the original writing on the box that says iPhone 7 Plus. Please be aware that although your 8 Plus looks like it's the same size as the 7 Plus, it is not. The iPhone 8 is 0.2mm thicker and 0.1mm taller than the iPhone 7 Plus. 0.2mm is about the thickness of 4 sheets of copy paper. Although it may not seem like a huge difference, it is. I've owned 2 other Mophie cases for my past iPhones and never had a problem. I'm sure this one works great for the 7 Plus. The problem is with the fit for the 8 Plus. The 8 Plus slips snuggly into the case, but you will have a really hard time getting it out. Pay close attention to the reviews and see how many people have damaged their phones trying to get an 8 Plus out of this case. Go to the apple website and search mophie cases. They are even selling this case as an iPhone 7 Plus/8 Plus case. There are 10 reviews up with most people complaining that they can't take their phone out. When I went to the Mophie website, they are only advertising this case for the 7 Plus it was intended for. If you have a 7 Plus, I'm sure this will work great for you. However, if you have an 8 Plus, I suggest you wait for Mophie to actually create a case with the correct dimensions or plan on leaving your phone in the case permanently.

    No, I would not recommend this to a friend

  • Rating: 2 out of 5 stars

    Improvement Needed

    Posted
    AppleObsessed
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    TL;DR: extended battery life is limited, would be better if charging port matched on phone, very heavy, shows every little mark. I started a new job where I am on my phone all day, and was very excited to purchase this as I would not be connected to a cord to charge my phone. The first thing I noticed about this case is that it is very sturdy, but heavy. The two part design makes removal and application easy. After charging the case I put it on my phone and placed it in the back pocket of my pants and went about my day. When shopping I noticed my pants kept falling on one side and after pulling my pants up twice I realized it was the case (it’s that heavy). I let my phone get to 80% before turning on the case and it recharged my phone four times at this percentage. I was initially impressed. That night I had to take it off to charge both my phone and the case. A few days later I forgot to charge my phone and thought it was fine because of the case. NOPE. My phone only charged to 57% when the case turned off (with continuous usage and low power mode off). Luckily for me I had a charger at my desk for my phone. Again I had to take the case off to charge it. This product would be so much better if the charging port matched the port of the phone, not only for charging, but also for those of us who are still using an aux cable to play music in the car. If I wanted to jam out in the car with the music on my phone I again had to take the case off. Throughout the week I also noticed that every little touch left a mark on the case. Easily wipes off but still does not look great. Attached picture for reference. While this case does provide some extended battery life, I feel like the cons outweigh the pros of having a wireless charger. If you only need it for one reacharge a day it’s great, but for someone who spends all day on the phone it was useless. I hated that I had to compromise the safety of my phone to charge it with a charging cable other than the one for the case (which is quite short and why I was not using it). Also when the case is dead you’re carrying around a heavy case that is doing nothing for your battery life. Improvements could make this case so much better.

    No, I would not recommend this to a friend

    • Brand response

      mophieSupport

      Thank you for sharing your feedback with us. Your input is extremely valuable to us, and helps the team understand which features we need to improve on.

  • Rating: 4 out of 5 stars

    Good Case with Additional Functionality, but Heavy

    Posted
    TortugaDescalza
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    I bought this case after my silicone Apple iPhone case tore apart after only 6 months of use. I decided to purchase the case, based on its reduced price (approximately, $60, from a MSRP of about $99.99) and its added functionality of having an extra battery pack always attached, as well as wireless Qi charging. The difference in prices was used to buy a separate Samsung Universal Qi Charging Pad, which was also on sale at BestBuy and works great! As for the case itself, it is great and works, exactly, as intended. I'm using it for an iPhone 7 Plus and I love the added functionality of having wireless charging, instead of having to stumble around for a lightning cable around the nightstand. Plus, the extra battery charge is awesome to make sure that my iPhone's battery lasts through the day, after some exhaustive use. Cons of the case, for me, were not deal breakers, but I would be remiss to say that they may be significant for others. These cons include: 1) Make the iPhone 7 Plus significantly heavier. 2) Shifts the center of gravity on the phone towards the bottom/the home button. Thus, it takes some getting used to the new weight distribution, which is some what weird when compared to the even distribution of the iPhone itself in terms of weight. 3) It is NOT a waterproof case. So any use of the phone near water may require that you stop using the case altogether. 4) The port to recharge the phone with a cable is a Micro USB port, forcing you to either buy a hybrid cable or to carry separate lightning and Micro USB cables. 5) Wireless charging requires buying a separate wireless charging base! Any universal Qi wireless charging base will do, but remember, you get what you pay for with these. Cheaper doesn't always mean better. Overall, not the perfect case, but I knew that going into the purchase and I was willing to put up with its cons. I'm happy with the purchase and would recommend to anyone who believes the cons are not deal breakers either.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Wish I would have bought this sooner!

    Posted
    Albert
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    **As a battery case, I give this 4 stars, but for wireless charging I would give it 6/5** **RE Battery Case** The battery case itself is a fairly slim design, which has the tradeoff of not holding *that* much extra juice. If I run my phone battery down to 10%, the battery case won't quite get me back to 100%, although it usually gets me above 80-90% which is typically plenty. If your primary concern is a ton of extra battery life, you might do well to look into a case with a larger battery, though you may have to sacrifice wireless charging. HOWEVER **RE Wireless Charging Case** A wireless charging case was on my wish list for a very long time but I had trouble pulling the trigger due to the price commitment (not just the case but the accessory pads as well). I purchased this case, the mat for charging at night, as well as the Desk mount, which I converted into a car mount with a cheap stand ($10) I picked up at a discount store (TJ Max, Ross). (Best Buy had been running a sale when purchasing 3 accessories together so it made sense to pickup the desk mount, pad, and phone case together) It's not only an awesome purchase because it charges wirelessly, but the magnetic connection made mounting the stand in the car an easy upgrade. I've now got easy access to Maps and music while driving. The only issue I've had is with the flat charging mat, but I'll review that separately from this case as I've had zero issues charging with the Desk Mount (in my car). The case has been a fantastic purchase overall, and I'm happy I decided to splurge. Now if only it fit the iPhone X...

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Adds noticeable weight, but does its job well.

    Posted
    djm3
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    This case was purchased for my wife's phone, so I don't interact with it on a daily basis. But in speaking to her about it, she says that she really likes it, is pleased with the battery life, and has very little negative to say about it. The biggest downside for her is the additional weight it adds to the phone, whereas the slight size increase is not as big of an issue for her. We do wish that it used the same type of charging cable (Lightning,) that the phone itself uses, rather than dealing with different types of power cables, as this case charges with a micro-USB cable when plugged in directly. Yes, the case does charge wirelessly on the two types of wireless chargers we have tried it with (Mophie and Samsung), but the Mophie charger uses the same micro-USB cable as the case does, rather than matching with the type of cable the phone itself uses. I guess this makes sense, assuming you never plan to use the phone without the case on it, but if you do, be prepared to have a Lightning charging cable handy as well as a micro-USB for your case/charger. We're not really sure how much protection this case provides, but just based on how it looks and feels, it appears to give a fairly significant layer of security against typical bumps, drops, etc., but I wouldn't go so far as to say it's as good as a high end case designed solely and specifically for the purpose of protection.

    I would recommend this to a friend

  • Rating: 3 out of 5 stars

    Needs Improvement

    Posted
    HTS06
    • My Best Buy® Elite Plus MemberElite Plus Member

    I have had every generation iPhone since the 3GS and have had Mophie cases for each one since they started coming out. I think despite the fact that this came out 3 months after the iPhone 7 launch, they still rushed it to production without proper design or making a second model with larger capacity. PROS: Wireless charging is great for the car mount, you can turn the charging function on/off (unlike the Apple counterpart), the size of the case is not that cumbersome or bulky, and Mophie customer service is the best in the industry and their cases are strong and worth the money. CONS: This is the first Mophie that does not have a physical on/off switch. You have to hold the power button to toggle it on/off. Personally, with me putting my phone in my back pants pocket, I'm constantly finding that I accidentally turn it on every day and don't realize it until I've drained half the battery pack. For me this is a major design flaw. They should have stuck with the physical on/off switch. Overall: Mophie is still my go-to trusted brand, however if I had known that the capacity would be smaller and that the on/off switch was removed, I would've waited for the next model. But for right now, since I already bought it, this will do since it's better than nothing.

    I would recommend this to a friend

    • Brand response

      mophieSupport

      Thank you for your feedback. We’re constantly striving to improve our devices and your comments are a big part of helping us!

  • Rating: 5 out of 5 stars

    Dual Purpose - Protects and keeps phone charged!

    Posted
    foxyd
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    Love this case/wireless charger. Fits like a glove on my iphone 8 plus. My son has the same item in red and he dropped his phone about 10 feet and the phone survived no scratches or cracks. I have a samsung wireless charger that I place my phone on at night at it charges the phone and the battery case. I have a pop socket on the lower right corner of the case and I just charge my phone upside down on the charging station. I started with the rose gold case but the volume up button would stick. So I exchanged for the black case which I like better because it is a matted finish oppose to the rose gold which felt slippery when handling it - just my preference - the black feels secure in my hand. The red case is also matted finish. By the way when I exchanged the rose gold for the black case I received $5 back. Just keep checking online the case goes on sale now and then. My son's red case was originally $99 and while I was in the store returning an item there was an extra $40 on my return credit. Come to find out the case was on sale online. Just show the online price and Best Buy will match the online price.

    I would recommend this to a friend

  • Rating: 3 out of 5 stars

    Really good but not great

    Posted
    JSalonis
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    I was lucky enough to find my case on sale for $49.99 compared to the normal price of $99.99. At this price point I'm satisfied with what I purchased, but there are a few things that I don't particularly like about my new case. The first thing is that instead of using the same cable as my iPhone I'm forced to use a micro USB cable. If I were an Android user this would be great, but it's a huge drawback for iPhone users, especially if you don't have a good set of wireless headphones. The next drawback is that for as bulky and heavy as this case is it only provides a 40% charge..meaning if you're at 10% the best case scenario is that it will get you to 50% charge...I've never seen that much charge from my case. It's closer to 30%. Also, when the case is on my phone I see a decrease in signal strength and have dropped calls in areas I've never dropped calls in before. I'm on Verizon and in the areas I work, live, and play I tend to have excellent coverage, except for when the case is on my phone (iPhone 7 Plus). Overall if you need the extra power and find the case on sale I'd say go ahead and buy it, but at full price there are too many drawbacks. I have not used the wireless charging.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    I like it

    Posted
    mother
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    This case continues to surprise me. I didn't think it would fit into my tiny Patricia Nash crossbody. It does. Charging is a dream for my 7 plus, now I can wirelessly charge. The feel of the case is great. Soft to my delicate hands. The buttons are much easier to press than my Otter case. The battery built into the case is strong enough to charge my phone once from almost nothing. The case seems to hold up. It hasn't scratched at all although I'm gentle with my devices, but recently my phone was handled by others and the case is the same as it was beforehand. Drawbacks, I'd expect a case of this price to charge my phone at least 2 times. You can buy a portable charger of the same power for $5. It would be nice if the case covered the lip with a hole for the Home button. It looks kind of goofy from the front but for $40 you can buy a Mophie screen protector that covers the remaining screen (in black if you like). Still... the case is too finger printy for my taste. Conclusion, as I got this case on sale for $40, the benefits outweigh the drawbacks.

    I would recommend this to a friend

  • Rating: 2 out of 5 stars

    Beware!! No lightning connection as advertised

    Posted
    Willam
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    So I had tried other battery cases for my iPhone 7 Plus and been disappointed. I have an older Mophie battery backup, so I was excited to find this one for my phone. I was even more excited when I read you could connect a lightning cable to charge. (See pic from BB description) Much to my disappointment when I opened I found the case has only a USB connection similar to Androids etc. I thought maybe someone had switched something without BB being aware, but upon further investigation I found posts and reviews pointing out this very issue. Why doesn’t Mophie build a case with a lightning connection so that you can charge, or use your Apple wired headphones???? Why does BB state you can use your lightning connections?

    No, I would not recommend this to a friend

  • Rating: 5 out of 5 stars

    Excellent Case + Charger

    Posted
    Carb0n12
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    Pros: 1. Very lightweight, adds little to the overall size of the phone. 2. Adds approximately 60-80 percent charge depending on usage. 3. This case IS Apple CarPlay and Android audio compatible!!!! I was NOT expecting this. This was a huge make or break feature for me but sure enough, my apple car play works just fine with the micro USB port in the case / charger. Of course as a disclaimer, the signal and how the signal is converted purely depends on the car, however I can say that plugging into a 2016 Hyundai Sonatas work just fine. 4. Wireless charging works amazing and charges considerably faster than micro USB. 5. Looks very well made and feels like a high quality item. Easy to install as well. Cons: 1. Price, however I was able to price match and get discounts during my purchase. You do get your money's worth. It doesn't feel like a cheap knockoff from Amazon/eBay. 2. Seemingly low / non existent stock for iPhone 7 plus models.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Awesome battery case allows for wireless charging.

    Posted
    Logan
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    This over all is a great case for those who need the extra battery life. It also can be paired with Mophie’s wireless charger (sold separately) which I thought was really cool and to be honest the main reason for my purchase. It’s good against drops but definitely will get gouges in the plastic if it’s dropped on gravel or asphalt. I bought this when I got my iPhone 7 Plus and got used to the size and weight rather quick. I will say that I have since purchased a different case and much prefer the thinness and weight of it vs the Mophie on a normal day to day use. I have kept the mophie for longer use days and trips. It to me, is much more convenient than a battery pack. One thing I absolutely HATE about it (which is the reason for the 4 stars) is the exterior case charging port is USB (provided) not the iPhones native Thunderbolt connection. This to me is completely inconvenient as it is 1 extra cable to make sure and have.

    I would recommend this to a friend

  • Rating: 1 out of 5 stars

    Previous Case/older model much better

    Posted
    JShio
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    I was so excited to make this purchase. I was going out of State to Miami and needed the extra charge. I had one before with my previous iPhone and absolutely LOVED it. Needless to say I couldn’t have been more elated to have a reason to get another one. Much to my surprise, this did NOT work half as good as the older model once did for me. I couldn’t have been more disappointed. It wouldn’t even charge my phone to 100% and it took for ever and a day to charge them both at the same time. The instructions said it would charge your phone first and then the Mophie. It was ridiculously long so I always ended up charging them separately and it still never charges my phone completely. I just returned it and am sad about it!!!

    No, I would not recommend this to a friend

  • Rating: 4 out of 5 stars

    Great case but blocks reception

    Posted
    Hector
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    I purchased this case mainly to add wireless connectivity to my Iphone 7 plus, the extra battery was an added bonus since battery life on this phone is very good, but a few days after I installed it I was informed by relatives that they could not reach me. I didn't have any missed call notifications or even voicemails, and text messages would not show for many hours after they were sent. I am with AT&T and have fair to great signal strength 99% of the time but I noticed the issue mainly happened when I was in an area with less than great signal (2 to 3 bars), so I assume strong signal strength is the key. Although this was my personal experience I must also say that the case does what it advertises, it is very sturdy, extends the battery life tremendously, and the wireless charging works flawlessly. I was sad to let go of the case, but I replaced it with a conventional case and a wireless charging adapter and so far I haven't had any issues.

    I would recommend this to a friend

  • Rating: 2 out of 5 stars

    Not worth it

    Posted
    88Driver
    • My Best Buy® MemberMember

    If this was a $30 case it would have been okay. But it’s $99 so I had higher expectations. For starters the Mophie was only able to charge my iPhone 7Plus once before being depleted. I had a different charger that went more charges but my iPhone quit recognizing it. My biggest complaint is that the top of the charger broke off after only six months worth of use. The charger was still usable but looked odd. A month later the main part of the case developed cracks rendering it unusable as it snagged clothing. For $99 I expected a much more robust case. I would not recommend the Mophie due to its poor construction and wear.

    No, I would not recommend this to a friend

  • Rating: 5 out of 5 stars

    So far so good

    Posted
    TechnoGeek101
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    I've only used it about a week I never charged the phone with the case yet. But I have tested it from like 90% to 100% not sure if that's the review your looking for but if you want like a fully charged phone then I would suggest charging it from 50% to 100% with the case not sure it's the case is capible of doing that but the case is actually good in the hands takes a bit to get used to. I'm more used to my Otterbox Community Case (blue) never had any problems with that case it's very light and balanced when it's on the phone. This case does add a bit of weight but not much doesn't feel bulky plus it does protect your phone from drops just I wouldn't use this case if you really drop the phone a lot because I'm pretty sure your gonna notice a lot of scuff marks on the case and when you hold the phone in the hand it won't feel good holding the scuffs but over all that I'm satified with the case I give it 2 thumbs up.

    I would recommend this to a friend

  • Rating: 3 out of 5 stars

    Very tight fit for an 8 plus

    Posted
    Alexis
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    I bought this for my new 8+. Having never had an IPhone before I was unsure about the battery life so I bought this before I even picked up my new phone. It is a pretty color, but the phone itself is prettier so I took it out of the case within a few hours (I was shopping all different types of cases) and the removal was extremely difficult! I thought for a while I wasnt going to be ABLE to remove it, that is how tight it was. I understand it needs to be tight for protection, but IMO this was beyond that. I cannot attest to the usefulness of the battery life because I took it off within the day. The outside of the case seemed a bit slippery for me. I ended up with a clear Otterbox, so that I can still see the beauty of the phone itself. I am sure that if you are looking for this case to do what was intended and not have to switch cases out, this would be a good choice.

    I would recommend this to a friend

  • Rating: 1 out of 5 stars

    Scratches easily

    Posted
    Nursebetty
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    I had a life proof fre charge for my iPhone 6 and had to switch to mophie for my iPhone 7+ because life proof does not have a charge for the 7. The battery pack doesn't seem to last as long as the lifeproof case did. There is no screen protection with this mophie case so I got a glass screen protection and thought the rose gold pink would make it easier to find my phone when I lay it down. However, the material that this case is made of scratches very easily and slides like an air hockey puck, so I have a pink case with white scratches and scuffs. A friend of mine also has a mophie case for his 7, but it is made out of a rubber material and does not scratch or slide as easily. I don't recommend this case because it falls off of surfaces much easier than a rubber-type case. I'm checking with Best Buy to see if I can exchange it or something because that's $100 bucks down the drain.

    No, I would not recommend this to a friend

    • Brand response

      mophieSupport

      We appreciate you taking the time to give us feedback! We always take our customers feedback into consideration when creating or improving our lines.

      Keep checking our site for new and exciting, soon to be released products.

  • Rating: 5 out of 5 stars

    Love Mophie!

    Posted
    JKDuty
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    I'm almost Mophie-obsessed. I really loved their older models for my older model iPhones, and I really wanted to get one for my newest. I wish Best Buy had more options on colors, BUT - this works amazing even in a less-than-desired color. :) Mophie changed it up since my last one. It opens from the top now, and with the newer iPhone, I'm having issues getting an adapter for my headphones. These are such great chargers/cases though, that I'm okay with that inconvenience and I'll just have to get some wireless bluetooth headphones instead. I love that they have the material where it isn't super smooth and just slides across tables, but has a little 'grab' to it, if that makes sense.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Good case

    Posted
    Fairprofitmaker1
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    The case is just as good as the other mophie cases I have owned. I like the fact that it is compatible with the wireless chargers with qoi technology. How ever while it is advertised as being for the iPhone 7plus and the 8 plus, and was told by the sales rep who helped me that it was for the 7 and 8 plus. When I called Mophie to find out about the wireless charger compatibility, he informed me that it was not recommended for use with the 8 plus. Because they have not tested the two battery’s together, and due to the vary small size driffrence between the two phones. It’s makes it nearly impossible to remove the phone from the case. I did however keep the case because as of right now there is not a suitable case to use with the 8 plus. I have had no problems with the case it chargers my phone the way it’s supposed to do. I just can’t take the case off very easy.

    I would recommend this to a friend