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Customer reviews

Rating 4.5 out of 5 stars with 1435 reviews

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  • Value

    Rating 4.7 out of 5 stars

  • Quality

    Rating 4.5 out of 5 stars

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    Rating 4.5 out of 5 stars

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95%would recommend to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1 Showing 1-20 of 1,435 reviews
  • Pros mentioned:
    Camera

    Rated 5 out of 5 stars

    As great as a $800 phone!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Just love this phone! I want to point out that my previous phones have been the Samsung S1, S3 and the S5. I don’t MISS them at all!!! I love stock android; with the right app launcher your app drawer is so customizable. I use Apex. I like the fact that the buttons are all on one side, to me it is easier to use and easier to handle. The swipe feature for the home button is great! It took a bit to get used to, but I like it. Swipe left to return swipe right to open up current apps that are open or you can close them. One thing I discovered is that if you drag all the open apps down a text shows to clear all without having to close them out independently or swiping to the left or right to get rid of them. Opening your phone from lock screen with fingerprint is awesome. I like the fact I can use this with certain apps without having to put in usernames, passwords and any other security info it needed. This phone is not a resource hog like my Samsungs were. The android system barely uses much space where my Samsung android (with Samsung features) sucked up a lot of space. I only had 16GB on the Samsung and was slowly running out of room on the S5 that I had. The Moto that I have has 64GB I have way more apps on it and I have tons of room left. Watching Netflix on it streams great. No issues. I am not a gamer so I can’t say how that works. The camera so far is far better than my Galaxy S5, a much clearer picture and with so many camera settings. This phone was an unlocked phone, so you can bring it basically to any carrier, I was surprised to see how many there were. I have my own number and used AT&T compatible SIM card on Net10. Set up took only 5 minutes! I was amazed on how seamlessly it went. Everything transferred over fast! I did all this on my own, on line on Net10s site, and I didn’t have to contact support at Net10 at all.

    I would recommend this to a friend
    • Brand response from Motorola Customer Care
      Posted .

      Hi, thanks for the positive feedback. Glad to know the device works well. -Erwin MotorolaMobility

  • Pros mentioned:
    Battery life

    Rated 5 out of 5 stars

    Great handset, priced right

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I never spend a lot on common technology products. Okay, so I have lots of money tied up in DSLR bodies and lenses, but that's a hobby :) The Moto G5 Plus 64GB is the most I have spent on a phone since I had a bag phone in the 1990s. Having nearly pure stock Nougat baked into the ROM makes the phone a joy to use. I don't game save for logic puzzles, so video viewing is the heaviest use the phone will see. I have viewed full HD video on the phone, and it performs flawlessly. Battery life is far better than any other handset I own save for an old LG unit where the battery takes up nearly the entire back of the phone. Three updates arrived yesterday(as of posting time stamp) and I hope that the 6 month call errata has been addressed. Still waiting on Oreo. The updates were stability and security issues related. I'm quite impatient when it comes to tech. products being ready for interaction(I have an i7 6700K PC W/ 1TB SSD) and this little handset does not disappoint. I have paid for perhaps 100 apps, but use only half that many, so I have used hardly any space to this point. I have 48 GB free. I also inserted a 256 GB micro-SD card for audiobooks, pictures and off-line dictionary files. For me, the phone has massive amounts of storage. In handling, the apps open up quickly, the split screen works as Google intended, and the phone always seems to have extra RAM available for additional tasks should I need to call on them. Lots of people buy phones for their camera capabilities. I am not one of those people. I have found the camera to be merely capable, rather than stellar. However, there are NO cell phone cameras that I find stellar, so this is not a dig at the phone's capability as a shooter. Its low light deficiencies are real, but lots of users will never notice this. I would expand on this, but far more capable professional reviewers have done so. Unknowing friends and family believe my G5 Plus to be a premium phone. I think it is the metal case, fingerprint sensor, fast near-stock Android, and my customizations. For me, the G5 Plus is as premium as I need, and better than expected. The G5 Plus is a great 'bargain' phone. I'm getting my mom one for the holidays. I ULed a screenshot of my phone.I use NovaLauncher for lots of reasons, including installing the displayed Funkong Icon package and Wave Live wallpaper.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life

    Rated 5 out of 5 stars

    Good phone, nice features

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I needed a new phone for work and spent a lot of time researching low-, mid-, and high-end phones. The Moto G is a definite upgrade from my Sony Xperia Z1, which I had for several years. I needed a phone that could run my productivity apps with ease, and the Moto G does that. The pictures are nice–the zoom is certainly better!–though there is slight distortion toward the edges. The camera is easily accessible and responsive, which is a big plus when you need a quick picture. I was able to get some landscape shots from the opposite side of the car as we drove through Wyoming on a family road trip, and the pics came out much better than my Sony's photos in a similar setup. The phone gets a little warm but doesn't get hot like the Sony, and the battery life is a huge improvement. Even with heavy use on the trip, I didn't need to charge ít until close to the end of the day, and that was with the phone's GPS running most of the time and apps active. It's also my first phone with a fingerprint reader, and it seems to work well, though almost too well at times! Three weeks in, and I'm pretty pleased with this purchase.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    As good or better than my Samsung G6

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought an unlocked phone to do away with being locked into Sprint. I was pleasantly surprised with the phone. Quick response, nice camera and the motion features are great.

    I would recommend this to a friend
  • Pros mentioned:
    Price

    Rated 3 out of 5 stars

    GOOD PICTURES

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    HARD TO BEAT FOR THE PRICE,the phone's more diminutive frame is sensible.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great phone for the price

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is the best phone I own so far. Have no issues what so ever.

    I would recommend this to a friend
  • Pros mentioned:
    Camera
    Cons mentioned:
    Nfc

    Rated 4 out of 5 stars

    A 5 star phone that's been crippled to a 4.

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    For what you get this is an amazing phone - at less than half the price of flagship phones you get 90% of the speed, screen, ram, and memory expandability. However A FEW FEATURES HAVE BEEN CRIPPLED AND THAT'S UNDERREPORTED AND YOU SHOULD KNOW THEM - the features are actually there they have just been deactivated and I hate when manufacturers and providers actually put the cost into the device and then just turn it off. Moto did two "no-no's" and my carrier AT&T's is responsible for one. You should know about them because they could be deal breakers for you. #1 THERE IS NO WIFI CALLING ON AT&T. That's it, they claim the device doesn't support it, but that's fake news from what I can tell being that other carriers do have it, but if that's important to you you should check with your carrier - I can only vouch 100% that AT&T doesn't let this phone on for Wi-Fi calling. #2 There is no notification light.. well there is, but it has been disabled for the notification screen feature. That's nice, but not as easy as just looking at your screen for a blinking light, you actually have to nudge the unit and the screen will briefly turn on to reveal if there are messages. If you root the device I read that it can be turned on, but I haven't done it. #3 No NFC, so if you want to use Android Pay forget it, they mention it somewhere, but I think it mentions mentioning it again - because also from reading, the radio is there, but it has been disabled. If those aren't deal breakers and you want an awesome phone that looks great in bright light, takes nice pictures, and is fast with plenty of space for your stuff and will get an update to 8 reportedly, then I would buy this unit, just know the shortcomings.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    best cell ever!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    this moto G Plus is an awesome & reliable cell. very eazy to use. bought it 2018 & is still working 5 yrs laster. only problem, that just started is the lower right side of the back cover is pulling away from the front. i would buy another one if i could.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Good software bad hardware

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The camera lens broke inside my jeans front pocket!!

    No, I would not recommend this to a friend
  • Pros mentioned:
    Battery life, Camera, Storage

    Rated 5 out of 5 stars

    Very happy

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It was a big decision for me to switch from being a Samsung phone user to Motorola. But the Samsung price for top of the line is ridiculous. This Motorola G5 plus has been very easy for me to transition to; learning the operating system was not a problem. I love the 64GB storage and look forward to being able to load all the apps i want without worrying about storage issues that I always encountered with my former Samsung 16GB phone. This phone is packed with features and is a good value (for example speed, storage, good camera, external micro SD card storage capacity.). A big plus over Samsung is it does not come preloaded with a lot of nonsense apps you don't want. A minus is the back of the phone is not removable so you cannot replace the battery. &, Thus, inserting the Sim and micro SD card requires a special tool that came in the box with the phone. Don't throw that out, you might miss it in the box. Surely I will lose that tool and be frustrated down the line, but I noticed the salesperson at t mobile has one at the store, so I could get their help, if needed. Another minus is that the speakers aren't very good, so when I have someone on speaker phone I can't hear them well; instead I have to use my earbuds. The earbud jack is standard. The battery life seems extraordinarily good. But a minus is that the charger that came with this phone, which is a super charger, is very cheap quality and doesn't fit into my phone snugly. Our house now has three Motorola phone uses and each one came with a different charger. I am guessing that Motorola switches up who manufactures them and I got the poorest quality version. But, on the positive side, I can use my old Samsung chargers because they are the same size/type as this phone. I love that this phone is unlocked, which gives me the freedom for our household to change carriers if t mobile's service proves disappointing. I had no trouble getting it to work on the t mobile network, they activated it in their store within one minute.

    I would recommend this to a friend
  • Pros mentioned:
    Camera, Price, Speed

    Rated 5 out of 5 stars

    Great Phone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Is it a Galaxy or an IPhone? No, it's not. But then it doesn't cost almost $1,000.00 either. This phone has an octo-core so it's really fast with 4GB of RAM. It's got 64GB internal memory. Who needs an SDHC card. I don't need no stinkin' SDHC card! And on sale it only cost me $240.00. And no bloat!!! Yay!!! A great camera! Can work on ANY network and is unlocked. Sprint is letting me bring it to my plan no charge for 1 year. We'll see what they've got to offer in a year. The absolute only thing that I find a negative about it is that it is not water resistant. This does concern me somewhat but I bought the 2 year geek squad warranty so that should take care of that. I don't normally buy extended warranties except on my electronics. This one was a bit pricey so I had to think about it for a week but ended up deciding to get it since phones are at such risk of damage. A bit more on the camera I've never taken such FAST pics with a phone. You click to take the pic n it takes it. No delays, no wondering when it's going to take the pic, no hoping your hand is steady enough so that the pic isn't blurred. You click n it's taken. Because there is no bloat I can add the apps that I really want. Like Samsung Health. I do still need to learn more about the phone but I really like it so far after about 1 1/2 weeks. I did a lot of research before I bought it n I think I did well. I'm sure the flagship phones can do lots more than I need so certainly some will need one of them. But I don't.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Camera, Price

    Rated 5 out of 5 stars

    excellent phone for affordable price

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Phone is very affordable and packed with very nice features. Battery is very sufficient, screen resolution is in HD, nice and fast processor, both cameras are take nice quality pictures and videos and look flawless when video chatting, also has plenty of memory at 64GB for photo or video storage. Lastly this phone is universally unlocked so you can use this on any phone service.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Camera, Price

    Rated 5 out of 5 stars

    The best deal in smart phones!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I finally broke down and got a smart phone. I researched for nearly 2 years before I pulled the trigger on the G5 plus. I tried every phone I could het my hands on from every quality brand you could think of and I kept coming back to this one. A co-worker has a G4 and I kept coming back to that as the one that I thought had the most useful features for the money. I really wanted a good camera, for work and home, and the G5 Plus did not disappoint. I compared photos, of the same subjects in the same lighting conditions, from several cameras on iphones, samsungs, lg's,and a few more and the Moto always stood out, especially for the price. To get a better camera you will have to shop in the $800-$1000 price range, in my opinion. I bought up to the 4gb RAM 64gb ROM version and added a 128gb sd card and the thing runs flawlessly. It's fast and takes great photos and videos. Being an older model, it took several updates but I have had no issues. I bought the unlocked version and I use AT&T, the people at our AT&T store are nice but not very helpful. They were able to transfer all my contacts and photos from my Samsung Rugby II with no issues, but I had no mobile data and could not send or receive pictures in texts. They changed my SIM card and it did not fix it, and after an hour they gave up and told me I would need to call 611 and ask for "advanced tech support". When I finally called I was sent to a guy from billing, I thought "Great, this is going to be a waste". I wish I could remember his name because he was awesome! He looked at my account and my phone info, made some changes, asked for my phones IMEA number and told me how to get it. He changed that and after a restart everything started working perfectly! I don't know why these phones are not more popular, my guess is Apple and Samsung give the major carriers higher incentives for selling their phones than Motorola(Lenovo). For half to a third of the price it seems to be the same quality of phone with similar features, or better in some cases. Depending on how hard you use your phone I average 3 days between charges, but I don't live on my phone. The camera is 13mp but don't be fooled, it's not all about megapixels, sensor size and aperture size (f stop) play a huge role in photo quality. Most people are surprised how cheap the phone was when it keeps up with and out performs theirs. If you need a status symbol based on price and name then this is not the phone for you, but if you want an awesome phone at an unbelievable price look no further.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Speed
    Cons mentioned:
    Nfc, Speaker

    Rated 4 out of 5 stars

    Good not great, but good

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    All around good phone with a few missing features. Fast performance and very smooth. Pictures sub par at best and speaker is weak. Use Bluetooth for that. Speakerphone falls short but regular is fine. No NFC , not a deal breaker but why not have it on US phones? Battery life is good as well.

    I would recommend this to a friend
    • Brand response from Motorola Customer Care
      Posted .

      Hi shillydog,

      Thanks for your feedback! We appreciate you have one of our phones. The phone is a stock android phone which is why it runs with stock apps and features. There are features which users really don't use. Which is why we have lots of phones to choose from and be able to suit our customers need.

      -Jess MotorolaMobility

  • Pros mentioned:
    Battery life, Camera, Price

    Rated 5 out of 5 stars

    Excellent Phone love it - Way to go Moto

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I began reading reviews over a month ago and could not wait to get one of these phones. I ordered 2 one for me and one for my wife. She wanted the Gold color so hers is on the way. Setup was easy the biggest issue was needed a nano sim instead of the micro on my Nexus. Run great on T-Mobile. Google backup from old phone restored no issues. Setup all my apps fine. We purchased the 64 gig model and ordered some clear cases online. The manufacturing looks great very sleek nice phone feels great in the hand. The almost stock Android was a selling feature and the great price. This phone is much faster than my Nexus. Camara is much better. Video playback has been smooth. Calls are clear. Wifi works great does not drain the battery like my old phone. The battery is amazing all day on one charge no problem. Forgot to charge over night very little battery drain even with apps running. Not a power user but all the apps I use work great, Cello Tuner, Dish Anywhere, Netflix, Amazon Music, Mario Run etc. Definitely, work the money. Bought with Best Buy so I could purchase their Geek Squad insurance so I can have any repairs if needed, done locally, and not mailing in for a 5 day turn around. I would definitely recommend this phone to others.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Camera, Price

    Rated 5 out of 5 stars

    Great Budget Phone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this Moto G5 Plus unlocked to replace my Galaxy S6. Its been a month and I can't be more pleased with my purchase. It performs as well as every flagship I've owned at a price $700 less. Being pretty much pure android the phone runs well and the bloatware is much less than a Samsung device. The cameras work fine for my uses and the 4k video is a real bonus. Also, the ability to add an SD card gives me a place to store them without using internal space. The battery is bigger and lasts much longer than my S6. There is no wireless charging but I found I rarely used it after a while, certainly it was not a $700 feature for me. The Moto has fast charging and that's the important feature. The sound is OK with a single speaker for making calls but using a headphone for media streaming is recommended. You get the 3.5 mic port which is a dying feature and much appreciated here. Wireless tech for earbuds is not very good and having to charge them often is a hassle. The display is terrific and the build is nice enough. The fingerprint button below the screen is very functional and it works. The phone is heavier than the S6 and somewhat larger, but you get that bigger battery! There is a camera lens "bump" on the rear but with the grip help cover on it is not noticeable.. Did I say after owning 3 Samsung flagships how much I love this phone? Wow! You will never feel you have a "budget" phone.

    I would recommend this to a friend
  • Pros mentioned:
    Camera, Price, Speed

    Rated 5 out of 5 stars

    Best mid-priced smartphone!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Motorola Moto g5 PLUS is the best mid-priced smartphone available. With 64GB internal memory and 4GB RAM, it's very hard to beat the performance of this phone in this price range. The phone is very fast opening apps. And can handle having multiple apps running at the same time without lagging. The fingerprint sensor is definitely the best I've ever used. Works flawlessly. Love using the fingerprint sensor as my home screen navigation buttons, very cool. Battery life is excellent. Really like the split-screen feature as well. Allows you to have two apps running on the screen at the same time. Camera takes very good photos and video. Not as good as Sony Experia and a few others, although. Sound quality from speaker is very good as well. But, nothing to brag about. Call quality on this phone is very good also. HD Voice compatible if your carrier has it available in your area.This is the best deal for an unlocked smartphone you can find. Works great with my Cricket (AT&T) prepaid service. And I can switch to any carrier I want with this phone eg. Verizon, Sprint, T-Mobile etc. Which is awesome. Not that I'm planning on switching anytime soon. But nice to have the option. All you need to do is put a SIM card in this phone from your carrier of choice. Motorola has always made reliable phones and now they're getting very creative and innovative again. Nice to see from the original cell phone maker brand. Hello Moto!!!

    I would recommend this to a friend
  • Pros mentioned:
    Camera, Price, Storage

    Rated 5 out of 5 stars

    Excellent, why spend $700-1000.00 a year?

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I used to be an Iphone user. Left for a Moto X two years+ ago, then upgraded to a Moto X extreme edition a year ago for a great deal(about $225.00 for a 64GB)...unfortunately broke that phone and screen. Decided to see what was the current Moto model and came across this. another 64GB phone+added my 128GB microsd card. Love that this phone has finger reader....i hated entering code every time to unlock old phone. This phone doesn't have NFC or google pay but I never used it on last phone despite the fact that i enabled it and then had to have a pass code for security. Some have quipped about the lens sticking out a bit....doesn't matter once you put a case on it, even the thinnest cases make the the camera lens flush. Perfect size...can actually get my thumb across the screen for one handed operation. fast, good screen, good battery life. Looks just like a Iphone...if that's what your after...not really something I was looking for but get a lot of people ask is that an iphone...nope and i could buy four of these for the price of one iphone or samsung. Also used rewards points to lower price total to about $260.00 for phone and then paid the extra for a two year geek squad protection(not normally something id do)....figured I'll probably do something once in two years that will most likely net me a fix or an new phone. Great deal. Great phone. And I get two free payments on my BMW X3 by purchasing this vs. Samsung or apple.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Camera
    Cons mentioned:
    Nfc

    Rated 5 out of 5 stars

    Awesome

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The phone has an impressive battery life, the camera is decent, and the performance is smooth. I've had the phone for almost a month and it hasn't given me any trouble. I'm coming from an LG G5 and I didn't see a noticeable difference in performance, given the LG has a Snapdragon 820 and this one the 625. The only cons would be the lack of NFC and the micro USB charging port.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Speed
    Cons mentioned:
    Volume

    Rated 5 out of 5 stars

    Great phone for a great price

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Moto G5 is a great phone for the price. Now is it as good as the top of the line phones? No. But it is less than half the price and for me, it does everything I need. The fingerprint scanner works well, and I really like that. The display is better than I expected. It runs a fairly straightforward version of Android. It is fast and very rarely lags. And battery lasts more than 1 day with some pretty heavy use, while the turbocharger works really well. The only thing that I am not thrilled with is the volume level, but that isn't the end of the world. Great phone, great price. Exceeded my expectations.

    I would recommend this to a friend