Year-End SaleEnds 1/1/26. Limited quantities. No rainchecks.

Skip to content
Gift Ideas
Main Content

Customer Ratings & Reviews

Your price for this item is $299.99

Customer reviews

Rating 4.5 out of 5 stars with 1433 reviews

Rating Filter

Rating by feature

  • Value

    Rating 4.6 out of 5 stars

  • Quality

    Rating 4.4 out of 5 stars

  • Ease of Use

    Rating 4.5 out of 5 stars

Pros mentioned filter

Cons mentioned filter

95%would recommend to a friend

Customers are saying

Customers appreciate the Moto G Plus (5th Gen) for its affordability, especially during the holiday season. They are also impressed with the camera quality and the excellent battery life. The phone's storage capacity and unlocked status are also well-received. However, some customers have expressed concerns about the lack of NFC, which limits the use of Android Pay, and the speaker volume, which they find inadequate.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 71 Showing 1,401-1,420 of 1,433 reviews
  • Pros mentioned:
    Price

    Rated 4 out of 5 stars

    Great phone for a lesser price

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I preordered this phone a week ago and so far it works great. It is TMobile LTE compatible. I preordered it because I felt it had great hardware specifications. I was planning on buying the OnePlus 3T phone but it was over my budget. I have been loving this phone so far and donot have complains with it. The screen size is perfect for me. Many people mentioned how they don't love look of the phone, but it seems pretty decent except for the camera bump which I feel is just fine. The one thing that I miss is the quality of the pictures. It does have great specs on the camera, but the actual picture quality is not a 100% natural. I would not call it substandard, but I expected better. I like the front camera though. Overall, I feel its great value for the money and unless you want a phone which takes the very best pictures and videos, the rest of the phone is just a perfect buy if you want to go for an android. It is better than spending double the money on phones with slightly better specs.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Great Phone!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had the 32GB G5 Plus since June, and it was a perfectly excellent phone, until I dropped it in the ocean. So, to replace it, I bought another. This time with 64GB/4GB ram. 32GB model was a great phone! This one is even faster! No problems on Verizon. Maybe not for everybody, but for the money, what more can you ask for? Love it!

    I would recommend this to a friend
  • Pros mentioned:
    Battery life
    Cons mentioned:
    Speaker

    Rated 5 out of 5 stars

    Outstanding mobile with almost all features

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is one of the best mobile I have ever bought. It was on sale for 229 on black Friday. I love the battery life, performance and screen quality. Speaker could have been better though. But overall you won't ask for more.

    I would recommend this to a friend
    • Brand response from Motorola Customer Care
      Posted .

      Hi Irfan, thanks for the wonderful feedback. Glad to know your device works great. -Erwin MotorolaMobility

  • Pros mentioned:
    Battery life, Camera

    Rated 5 out of 5 stars

    First Smartphone & Love it

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I did a lot of research on this phone and decided to go with the G5 Plus vs. G6 or other Motos. The battery life is excellent the screen is perfect for my needs and it's very fast. I compared pictures taken with this phone versus a Samsung Galaxy S7 edge and they were pretty close. Absolutely love the phone!

    I would recommend this to a friend
  • Pros mentioned:
    Camera, Storage

    Rated 4 out of 5 stars

    Excellent deal

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Deal breaker at this price; this model is not available in Canada, so glad I could benefit from a trip in the good old US of A and get the next generation of an unlocked Moto G Plus (already owner of a Moto G4 Plus previously). Really improved generation: smoother experience (processor and 4GB RAM) , better camera, more internal space (64 GB), stronger frame etc...

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    This phone is amazing!!!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    For a cheap budget phone, I have to say that the Motorola G5 Plus is, by far, the best choice for somebody wanting a GOOD phone for a fraction of the cost. I am a Cricket Wireless customer and I took the SIM card out of my old phone I was using on Cricket and placed it into my Moto after starting it up. My service transferred automatically with no problems. I was getting LTE speeds, the reception was exactly somewhat better in certain areas than on my old phone, and the Android 7.0 operating system is lightning fast. The 4gb of RAM definitely help that speed along, as well. I have so much fun with this phone. I totally missed having an android, as my old phone was a Windows phone. There are a lot of little bells and whistles with this phone as well. If you are considering this phone, and you are not sure yet, take the plunge like I did and just buy it. You will NOT be disappointed.

    I would recommend this to a friend
  • Pros mentioned:
    Price

    Rated 4 out of 5 stars

    Comprehensive Phone

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This phone has all the conventional whistles & bells for a price that is far below iPhone and Samsung offerings. The only beef I have is the Power button. I've probably inadvertently turned the phone off 30 times in the week I've had it. The on/off button is located right where you want to put your hand, and too "soft." You could probably turn the phone off by blowing on it. Last phone had the button in a similar place but you really had to press it if you wanted to turn off the phone,.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life

    Rated 4 out of 5 stars

    Awesome phone for the money

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've had this phone a little over a month and wow! The battery life is INSANE. The battery really does last all day. Yesterday I left to go to work around 8:00 am, and by the time I went to bed around 2:00 am (18 hours later) I still had around 25% battery left! And that's with me running my work email, normal email, phone calls, Facebook, Tumblr, Pokemon Go and a few other apps running throughout the day. I almost never get any latency while running multiple apps and the display is very bright. It's so bright I actually have to run the display at 25% brightness. My only downside to this phone is that the camera is not good. It's hard to get a decent photo with it, and the resolution is average on the display. Other than that, I would absolutely recommend it due to its battery life, user friendliness, and the Moto features (they're really handy!).

    I would recommend this to a friend
  • Pros mentioned:
    Battery life

    Rated 1 out of 5 stars

    Significant letdown from the Samsung Note 4

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Cons: - No LEDs for notifications (huge downgrade in functionality). - Sealed battery (so, in about 18 months, it's either visit a repair shop or toss into a landfill). - Pitiful virtual keyboard (no dedicated number row on first screen) - No way to toggle between silence, vibrate, and full sound. You have to play games with the volume control rocker to achieve this effect. - Volume control rocker is located very close to the lock screen button. Whee...what could possibly go wrong with this arrangement? - Task Manager does not include a "close all" button!!! - Contacts manager does not include a side alphabet index a la the Note 4. Hope you don't have a lot of contacts. Grrrr. - The display auto dims in low light, which is infuriating. I assume there's a setting to kill this feature, but I'm so tired of fighting this phone.... - Some stupid app rummages thru my pictures every night and shows me a curated collection of same in the morning. When I find which app is doing this I will uninstall/disable it. Pros: - Battery life is excellent, which it should be for a new phone. That will change over time, of course. - App performance is fast and smooth. - Flashlight "app" is native and easily accessible. Nice touch. Final thoughts. The Note 4 was a joy to use. OTOH, the Moto G5 Plus is a tool that I'll pick up when necessary, but overall, leaves me unenthused and underwhelmed.

    No, I would not recommend this to a friend
    • Brand response from Motorola Customer Care
      Posted .

      Hi decaffeinated,

      We appreciate your feedback about this phone. This phone is a stock android phone which is why it doesn't have notification light, virtual keyboard and any other stuff. We always have Play Store to look for an app which can help our devices to be customized. Samsung Note 4 is a custom Android which is why it is very different compared to this phone.

      By the way, we have a great community of owners on our community at http://lnv.gy/2nGkguS. Please check it out.

      -Jess MotorolaMobility

  • Pros mentioned:
    Battery life

    Rated 5 out of 5 stars

    It's a buy!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great phone. Nice screen. 4GB RAM handling mulitasking with music stream and browsiing. Smooth transition to this unlocked G5 Plus from my previous 3 year old unlocked G 1st generation. Gets 2 day battery life on a full charge for 2 hours music stream and 2-3 hours browse per day. Turbocharger included: 15-30 minutes would get you through the day, but figure on 75-90 minutes to charge battery from dead to full. If you can live without NFC, this is the unlocked phone to buy.

    I would recommend this to a friend
  • Pros mentioned:
    Camera

    Rated 5 out of 5 stars

    Great affordable phone

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is one of the best phones out there right now. The specs are better than most premium and flagship phones. Camera is very good and it feels like a thousand dollar phone. It doesn't have any bloatware and I can even use it with my Project Fi sim card. I don't write reviews but this phone truly impressed me.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Awesome device

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this phone about five days ago, bought it to replace my broken Galaxy S7. Read a few review saying it was pretty good obviously not a flagship.. While technically it is not on paper. It seems like it is The phone is awesome. super .responsive, using it in comparison to my Galaxy S7 that suffered physical, damage. it is way more responsive. It opens applications faster I noticed much less stutter everything seems to run smoother. This is likely related to the near stock Android on it. The camera does not perform as well in low-light but I would say daytime pictures I've tested with it or just as good as a gs-7. And that lack of a notification light is kind of a pain. but the lock screen notifications do work fairly well. Using the fingerprint unlock for gestures to get rid of the on-screen Keys is a brilliant idea by Motorola. Takes a little getting used to but just having this phone for less than a week I'm already used to it and I appreciate the reclaimed screen real estate. I purchase the 4 gigabyte 64 gigabyte version of this phone which is what I would recommend for the added memory and Storage, for the $300 this phone is absolutely a solid solid solid replacement for a flagship phone. Bottom line if the phone had OIS for the camera, and just a notification light, it would be one of the best phones I ever used. I'm still giving it 5 stars because it deserves that for the price and the quality of the device and just the user experience.

    I would recommend this to a friend
  • Pros mentioned:
    Camera

    Rated 4 out of 5 stars

    Great hardware for the price. Some Software Bugs

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Responsive phone and google assistant works well. Unfortunately there are some bugs in android 7.0 that will cause apps to freeze or not work. After a day of usage it is normal for me to have to restart the phone before google assistant will start working again. I do not know if this phone is eligible for software updates. Solid camera for the price but not as good as the online reviews make it out to be.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life

    Rated 5 out of 5 stars

    Great phone!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This phone is even better than I thought it would be. Screen is bright, phone calls are clear and the battery is better than advertised. I've never used NFC so that was no problem. The Moto button for navigation works well and frees up screen space.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good phone for the price

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My Note 4 finally died and I needed something unlocked to use until the Note 8 or iPhone 8 is released. I have had no issues with this phone besides the speaker. When you are in a quiet room the speaker is great, otherwise, use headphones.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life

    Rated 5 out of 5 stars

    Best Phone for the price.

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I would recommend this phone. It's fast, not to mention that the battery last a long time. It includes fast charging so that's always nice. Overall I think I will be using this device for a while.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Major bug causes choppy audio on Verizon

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The phone is a great value in terms of build and performance. However, it is suffering from a major flaw for some folks who buy the unlocked version and use it on the Verizon network. Call reception becomes choppy to the point that the phone is not useable as a phone. This happens even when reception is outstanding; the other party can hear you fine - you just can't hear them. The issue is documented in a couple of places on the Lenovo forums, and I am hopeful that a fix will happen in the next couple of days, or I am taking the phone back (for the second time - thought it was a hardware issue at first and got a replacement). A reboot makes the problem go away for a little while, but it always comes back. I've tried booting into safe mode to prevent IRQ conflicts, but to no avail. Bottom line is that right now it doesn't work on Verizon for all people as a phone, so I'd look at something else till the issues are fixed. It's a relatively new phone, so maybe that will happen.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Great Phone and Value

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've had 1st and 2nd gen MOTO X phones and loved them, so I was planning to get and X4. I didn't like the X4 had a glass back as I need my phones for work and require better durability. The G5 has been really great - fast, slim, great call quality,finger print reader and more. Really nothing but praise for it. Keep up the good work Motorola!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great price

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this phone for a replacement on Verizon it works great with no issues all I did is swap out the simcard on my phones the screen is clear and the phone is durable. I bought this phone on best buy I was happy when I received the phone a day early.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Feeling let down after Moto G 1st Generation.

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Just got off the phone with Moto tech support. They told me that if I want to lock text messages like I used to be able to do on my old Moto G phone I should get a third party text messenging app because the current app doesn't have that feature. They told me that if I want to connect to my Mac I would have to talk to Apple because Android and Apple splitting, and if the Android File Transfer app doesn't work it's Apple's fault. They told me that Android no longer supports group MMS messages via network. Only through Wifi. So if I'm getting a group message while I'm out of the house, I won't be able to download it until I connect to Wifi. They told me this is a business decision that is not in their hands, and it was probably made by Facebook or Google. I am very disappointed and I will start researching to see if another phone will serve me better.

    No, I would not recommend this to a friend