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Customer Ratings & Reviews

Your price for this item is $179.99
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The comparable value price is $299.99

Customer reviews

Rating 4.5 out of 5 stars with 1434 reviews

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Rating by feature

  • Value

    Rating 4.6 out of 5 stars

  • Quality

    Rating 4.4 out of 5 stars

  • Ease of Use

    Rating 4.5 out of 5 stars

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Cons mentioned filter

95%would recommend to a friend

Customers are saying

Customers appreciate the Moto G Plus (5th Gen) for its affordability, especially during the holiday season. They are also impressed with the camera quality and the excellent battery life. The phone's storage capacity and unlocked status are also well-received. However, some customers have expressed concerns about the lack of NFC, which limits the use of Android Pay, and the speaker volume, which they find inadequate.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1 Showing 1-20 of 1,434 reviews
  • Pros mentioned:
    Battery life

    Rated 5 out of 5 stars

    Great handset, priced right

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I never spend a lot on common technology products. Okay, so I have lots of money tied up in DSLR bodies and lenses, but that's a hobby :) The Moto G5 Plus 64GB is the most I have spent on a phone since I had a bag phone in the 1990s. Having nearly pure stock Nougat baked into the ROM makes the phone a joy to use. I don't game save for logic puzzles, so video viewing is the heaviest use the phone will see. I have viewed full HD video on the phone, and it performs flawlessly. Battery life is far better than any other handset I own save for an old LG unit where the battery takes up nearly the entire back of the phone. Three updates arrived yesterday(as of posting time stamp) and I hope that the 6 month call errata has been addressed. Still waiting on Oreo. The updates were stability and security issues related. I'm quite impatient when it comes to tech. products being ready for interaction(I have an i7 6700K PC W/ 1TB SSD) and this little handset does not disappoint. I have paid for perhaps 100 apps, but use only half that many, so I have used hardly any space to this point. I have 48 GB free. I also inserted a 256 GB micro-SD card for audiobooks, pictures and off-line dictionary files. For me, the phone has massive amounts of storage. In handling, the apps open up quickly, the split screen works as Google intended, and the phone always seems to have extra RAM available for additional tasks should I need to call on them. Lots of people buy phones for their camera capabilities. I am not one of those people. I have found the camera to be merely capable, rather than stellar. However, there are NO cell phone cameras that I find stellar, so this is not a dig at the phone's capability as a shooter. Its low light deficiencies are real, but lots of users will never notice this. I would expand on this, but far more capable professional reviewers have done so. Unknowing friends and family believe my G5 Plus to be a premium phone. I think it is the metal case, fingerprint sensor, fast near-stock Android, and my customizations. For me, the G5 Plus is as premium as I need, and better than expected. The G5 Plus is a great 'bargain' phone. I'm getting my mom one for the holidays. I ULed a screenshot of my phone.I use NovaLauncher for lots of reasons, including installing the displayed Funkong Icon package and Wave Live wallpaper.

    I would recommend this to a friend
  • Pros mentioned:
    Camera

    Rated 5 out of 5 stars

    As great as a $800 phone!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Just love this phone! I want to point out that my previous phones have been the Samsung S1, S3 and the S5. I don’t MISS them at all!!! I love stock android; with the right app launcher your app drawer is so customizable. I use Apex. I like the fact that the buttons are all on one side, to me it is easier to use and easier to handle. The swipe feature for the home button is great! It took a bit to get used to, but I like it. Swipe left to return swipe right to open up current apps that are open or you can close them. One thing I discovered is that if you drag all the open apps down a text shows to clear all without having to close them out independently or swiping to the left or right to get rid of them. Opening your phone from lock screen with fingerprint is awesome. I like the fact I can use this with certain apps without having to put in usernames, passwords and any other security info it needed. This phone is not a resource hog like my Samsungs were. The android system barely uses much space where my Samsung android (with Samsung features) sucked up a lot of space. I only had 16GB on the Samsung and was slowly running out of room on the S5 that I had. The Moto that I have has 64GB I have way more apps on it and I have tons of room left. Watching Netflix on it streams great. No issues. I am not a gamer so I can’t say how that works. The camera so far is far better than my Galaxy S5, a much clearer picture and with so many camera settings. This phone was an unlocked phone, so you can bring it basically to any carrier, I was surprised to see how many there were. I have my own number and used AT&T compatible SIM card on Net10. Set up took only 5 minutes! I was amazed on how seamlessly it went. Everything transferred over fast! I did all this on my own, on line on Net10s site, and I didn’t have to contact support at Net10 at all.

    I would recommend this to a friend
    • Brand response from Motorola Customer Care
      Posted .

      Hi, thanks for the positive feedback. Glad to know the device works well. -Erwin MotorolaMobility

  • Pros mentioned:
    Battery life

    Rated 5 out of 5 stars

    Good phone, nice features

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I needed a new phone for work and spent a lot of time researching low-, mid-, and high-end phones. The Moto G is a definite upgrade from my Sony Xperia Z1, which I had for several years. I needed a phone that could run my productivity apps with ease, and the Moto G does that. The pictures are nice–the zoom is certainly better!–though there is slight distortion toward the edges. The camera is easily accessible and responsive, which is a big plus when you need a quick picture. I was able to get some landscape shots from the opposite side of the car as we drove through Wyoming on a family road trip, and the pics came out much better than my Sony's photos in a similar setup. The phone gets a little warm but doesn't get hot like the Sony, and the battery life is a huge improvement. Even with heavy use on the trip, I didn't need to charge ít until close to the end of the day, and that was with the phone's GPS running most of the time and apps active. It's also my first phone with a fingerprint reader, and it seems to work well, though almost too well at times! Three weeks in, and I'm pretty pleased with this purchase.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    As good or better than my Samsung G6

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought an unlocked phone to do away with being locked into Sprint. I was pleasantly surprised with the phone. Quick response, nice camera and the motion features are great.

    I would recommend this to a friend
  • Pros mentioned:
    Camera
    Cons mentioned:
    Nfc

    Rated 4 out of 5 stars

    A 5 star phone that's been crippled to a 4.

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    For what you get this is an amazing phone - at less than half the price of flagship phones you get 90% of the speed, screen, ram, and memory expandability. However A FEW FEATURES HAVE BEEN CRIPPLED AND THAT'S UNDERREPORTED AND YOU SHOULD KNOW THEM - the features are actually there they have just been deactivated and I hate when manufacturers and providers actually put the cost into the device and then just turn it off. Moto did two "no-no's" and my carrier AT&T's is responsible for one. You should know about them because they could be deal breakers for you. #1 THERE IS NO WIFI CALLING ON AT&T. That's it, they claim the device doesn't support it, but that's fake news from what I can tell being that other carriers do have it, but if that's important to you you should check with your carrier - I can only vouch 100% that AT&T doesn't let this phone on for Wi-Fi calling. #2 There is no notification light.. well there is, but it has been disabled for the notification screen feature. That's nice, but not as easy as just looking at your screen for a blinking light, you actually have to nudge the unit and the screen will briefly turn on to reveal if there are messages. If you root the device I read that it can be turned on, but I haven't done it. #3 No NFC, so if you want to use Android Pay forget it, they mention it somewhere, but I think it mentions mentioning it again - because also from reading, the radio is there, but it has been disabled. If those aren't deal breakers and you want an awesome phone that looks great in bright light, takes nice pictures, and is fast with plenty of space for your stuff and will get an update to 8 reportedly, then I would buy this unit, just know the shortcomings.

    I would recommend this to a friend
  • Pros mentioned:
    Price

    Rated 3 out of 5 stars

    GOOD PICTURES

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    HARD TO BEAT FOR THE PRICE,the phone's more diminutive frame is sensible.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great phone for the price

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is the best phone I own so far. Have no issues what so ever.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Camera, Price

    Rated 5 out of 5 stars

    Great Budget Phone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this Moto G5 Plus unlocked to replace my Galaxy S6. Its been a month and I can't be more pleased with my purchase. It performs as well as every flagship I've owned at a price $700 less. Being pretty much pure android the phone runs well and the bloatware is much less than a Samsung device. The cameras work fine for my uses and the 4k video is a real bonus. Also, the ability to add an SD card gives me a place to store them without using internal space. The battery is bigger and lasts much longer than my S6. There is no wireless charging but I found I rarely used it after a while, certainly it was not a $700 feature for me. The Moto has fast charging and that's the important feature. The sound is OK with a single speaker for making calls but using a headphone for media streaming is recommended. You get the 3.5 mic port which is a dying feature and much appreciated here. Wireless tech for earbuds is not very good and having to charge them often is a hassle. The display is terrific and the build is nice enough. The fingerprint button below the screen is very functional and it works. The phone is heavier than the S6 and somewhat larger, but you get that bigger battery! There is a camera lens "bump" on the rear but with the grip help cover on it is not noticeable.. Did I say after owning 3 Samsung flagships how much I love this phone? Wow! You will never feel you have a "budget" phone.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Good software bad hardware

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The camera lens broke inside my jeans front pocket!!

    No, I would not recommend this to a friend
  • Pros mentioned:
    Battery life, Price
    Cons mentioned:
    Nfc, Speaker

    Rated 5 out of 5 stars

    Great budget phone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the price tag, love the phone. Sure it doesn't have NFC and the speaker could be improved, but overall it does what any other phone out there can do. Plus it contains stock Android so it's very fast and battery life is really great!

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Camera, Storage

    Rated 5 out of 5 stars

    Very happy

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It was a big decision for me to switch from being a Samsung phone user to Motorola. But the Samsung price for top of the line is ridiculous. This Motorola G5 plus has been very easy for me to transition to; learning the operating system was not a problem. I love the 64GB storage and look forward to being able to load all the apps i want without worrying about storage issues that I always encountered with my former Samsung 16GB phone. This phone is packed with features and is a good value (for example speed, storage, good camera, external micro SD card storage capacity.). A big plus over Samsung is it does not come preloaded with a lot of nonsense apps you don't want. A minus is the back of the phone is not removable so you cannot replace the battery. &, Thus, inserting the Sim and micro SD card requires a special tool that came in the box with the phone. Don't throw that out, you might miss it in the box. Surely I will lose that tool and be frustrated down the line, but I noticed the salesperson at t mobile has one at the store, so I could get their help, if needed. Another minus is that the speakers aren't very good, so when I have someone on speaker phone I can't hear them well; instead I have to use my earbuds. The earbud jack is standard. The battery life seems extraordinarily good. But a minus is that the charger that came with this phone, which is a super charger, is very cheap quality and doesn't fit into my phone snugly. Our house now has three Motorola phone uses and each one came with a different charger. I am guessing that Motorola switches up who manufactures them and I got the poorest quality version. But, on the positive side, I can use my old Samsung chargers because they are the same size/type as this phone. I love that this phone is unlocked, which gives me the freedom for our household to change carriers if t mobile's service proves disappointing. I had no trouble getting it to work on the t mobile network, they activated it in their store within one minute.

    I would recommend this to a friend
  • Pros mentioned:
    Camera, Price, Speed

    Rated 5 out of 5 stars

    Great Phone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Is it a Galaxy or an IPhone? No, it's not. But then it doesn't cost almost $1,000.00 either. This phone has an octo-core so it's really fast with 4GB of RAM. It's got 64GB internal memory. Who needs an SDHC card. I don't need no stinkin' SDHC card! And on sale it only cost me $240.00. And no bloat!!! Yay!!! A great camera! Can work on ANY network and is unlocked. Sprint is letting me bring it to my plan no charge for 1 year. We'll see what they've got to offer in a year. The absolute only thing that I find a negative about it is that it is not water resistant. This does concern me somewhat but I bought the 2 year geek squad warranty so that should take care of that. I don't normally buy extended warranties except on my electronics. This one was a bit pricey so I had to think about it for a week but ended up deciding to get it since phones are at such risk of damage. A bit more on the camera I've never taken such FAST pics with a phone. You click to take the pic n it takes it. No delays, no wondering when it's going to take the pic, no hoping your hand is steady enough so that the pic isn't blurred. You click n it's taken. Because there is no bloat I can add the apps that I really want. Like Samsung Health. I do still need to learn more about the phone but I really like it so far after about 1 1/2 weeks. I did a lot of research before I bought it n I think I did well. I'm sure the flagship phones can do lots more than I need so certainly some will need one of them. But I don't.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Camera, Price

    Rated 5 out of 5 stars

    excellent phone for affordable price

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Phone is very affordable and packed with very nice features. Battery is very sufficient, screen resolution is in HD, nice and fast processor, both cameras are take nice quality pictures and videos and look flawless when video chatting, also has plenty of memory at 64GB for photo or video storage. Lastly this phone is universally unlocked so you can use this on any phone service.

    I would recommend this to a friend
  • Pros mentioned:
    Camera, Price
    Cons mentioned:
    Design

    Rated 5 out of 5 stars

    Moto G5 Plus great phone for the budget minded.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Moto G5 Plus is a great phone for the budget minded. I was considering a Samsung Galaxy S8 until I saw the CNET review. THe ratings between the phones was almost identical and a $250.00 or more price difference. CNET did not disappoint. Great phone with a great camera and really nice HD. My only complaint ( and it's minor ) the phone is too sleek for me. Since I tend to drop things, a $5.00 case solved the problem. If you buy this phone you won't be disappointed.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Price, Storage

    Rated 5 out of 5 stars

    Great android phone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a great phone for the price. I opted for the 64 GB of storage and 4 gigs of RAM. It is fast and has great battery life. The camera is good but not great. I was surfing the internet and watched 2 netflix show and still had 50% battery life at the end of the day. that is impressive. I highly recommend this phone if you are looking for a great budget phone.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Camera, Price

    Rated 5 out of 5 stars

    The best deal in smart phones!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I finally broke down and got a smart phone. I researched for nearly 2 years before I pulled the trigger on the G5 plus. I tried every phone I could het my hands on from every quality brand you could think of and I kept coming back to this one. A co-worker has a G4 and I kept coming back to that as the one that I thought had the most useful features for the money. I really wanted a good camera, for work and home, and the G5 Plus did not disappoint. I compared photos, of the same subjects in the same lighting conditions, from several cameras on iphones, samsungs, lg's,and a few more and the Moto always stood out, especially for the price. To get a better camera you will have to shop in the $800-$1000 price range, in my opinion. I bought up to the 4gb RAM 64gb ROM version and added a 128gb sd card and the thing runs flawlessly. It's fast and takes great photos and videos. Being an older model, it took several updates but I have had no issues. I bought the unlocked version and I use AT&T, the people at our AT&T store are nice but not very helpful. They were able to transfer all my contacts and photos from my Samsung Rugby II with no issues, but I had no mobile data and could not send or receive pictures in texts. They changed my SIM card and it did not fix it, and after an hour they gave up and told me I would need to call 611 and ask for "advanced tech support". When I finally called I was sent to a guy from billing, I thought "Great, this is going to be a waste". I wish I could remember his name because he was awesome! He looked at my account and my phone info, made some changes, asked for my phones IMEA number and told me how to get it. He changed that and after a restart everything started working perfectly! I don't know why these phones are not more popular, my guess is Apple and Samsung give the major carriers higher incentives for selling their phones than Motorola(Lenovo). For half to a third of the price it seems to be the same quality of phone with similar features, or better in some cases. Depending on how hard you use your phone I average 3 days between charges, but I don't live on my phone. The camera is 13mp but don't be fooled, it's not all about megapixels, sensor size and aperture size (f stop) play a huge role in photo quality. Most people are surprised how cheap the phone was when it keeps up with and out performs theirs. If you need a status symbol based on price and name then this is not the phone for you, but if you want an awesome phone at an unbelievable price look no further.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    best cell ever!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    this moto G Plus is an awesome & reliable cell. very eazy to use. bought it 2018 & is still working 5 yrs laster. only problem, that just started is the lower right side of the back cover is pulling away from the front. i would buy another one if i could.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Storage

    Rated 5 out of 5 stars

    Fantastic Value

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This phone is a great value in a world where phones are approaching $1000. For the price of one high end phone, you can get this phone for each member of your family, and for 99% of the population, outside of the camera, there will be no appreciable difference in performance between this phone and one that costs a month's rent. Pros: Close to stock Android aside from the addition of the very useful Moto Actions. With 64 GB of onboard storage and microSD support, you will rarely be required to manage files on the phone due to insufficient storage. 4 Gb of RAM will let you multitask with a ton of apps without worrying about the phone slowing down. The processor has an incredible compromise between power and energy efficiency; the phone lasts about 9 hours of screen on time with internet browsing on mobile data. The Moto Actions let you use the fingerprint sensor to navigate your phone, freeing up some of the screen space usually dedicated to those buttons. Its loudspeaker is front facing instead of on the bottom or worse, on the back. Cons: The screen to body ratio is on the lower side; there are some phones with larger screens with similar body sizes. This phone lacks NFC, which is used for things like Android Pay. The camera is unimpressive.

    I would recommend this to a friend
  • Pros mentioned:
    Price, Speed

    Rated 5 out of 5 stars

    Excellent value

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is my first Android phone in about seven years. I got it as a second phone (for work). I have not used it a lot and don't plan to use it intensely, though I spent quite a bit of time setting up the phone the way I want. I installed several apps including a password manager, an authenticator, messengers, and wireless analyzers. The phone is fast, has an excellent display, and seems capable of doing everything I'm used to doing on my iPhone 7--for a LOT less money. The only glitch so far is that call forwarding through my carrier (AT&T) has not been perfectly smooth. I am not able to control call forwarding through the phone itself, but rather must call AT&T support and have them configure call forwarding on their side. To be fair, this might be an issue with AT&T having misconfigured my account vs an issue with the phone itself, but I don't know. When my iPhone 7 quits serving my needs (which may be sooner than later thanks to Apple hobbling it), I will consider ditching iOS in favor of Android. And if this phone continues to work as well as it has started out, I'll strongly consider another Moto (whatever the current version is) rather than shelling out $600+ for the top-of-the-line Samsung or Google smartphone.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great for the price, very good overall.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am a bit torn as to if I should rate this phone based as a budget smartphone or a smartphone overall. I decided to do a bit of a mix, hence the 4 star review. I'll cut to the chase: This phone is outstanding for the price. I purchased the 64 GB / 4 GB RAM version, and it was well worth the price of admission. I came from the Galaxy S6 active on at&t, and love how speedy this phone is compared to the 2 year-old flagship. Expandable storage is another huge plus -- added a 64 microSD card and have plenty of room for my entire music collection. Phone is speedy and stock Android is (mostly) preferable to any skinned version of Android on an LG or Samsung. Battery life is good. My needs aren't your needs, but I've yet to not make it through a full day of moderate-to-heavy use. What are the compromises? I won't go into the build -- metal back but sides are plastic -- because I recommend getting a case for the phone anyway, considering how the camera module sticks out, and a good TPU case makes it flush with the rest of the body. Even NFC, which I thought I'd hate not having isn't a huge deal. I had Apple Pay on an iPhone SE for a month or so and the speed of the transactions was not any faster, that I could tell, than using a credit card with a chip. No, the only major compromise is the camera. It is basically on par with the old Galaxy S4 camera, though the S4 has a slightly faster shutter speed, which makes capturing low-light shots a bit easier. But the images are less grainy on the g5 plus compared to the dinosaur S4. Performance is really solid on t his phone. App crashes are minimal, and everything just works. I find the 5.2 inch screen to be a good size; 5.5 would be too large for me to use on a daily basis. The primary competitor of this phone is probably the moto g5s plus, around $50 more. Is it worth the upgrade to the Special Edition? I don't think so. First of all, larger screen + same battery size = decrease in battery life. Secondly, all of the camera comparison tests I've seen between the two phones indicate that the more expensive phone is actually worse in low-light performance. The cheaper moto g5 plus captures faster too, which is great for me as I have 2 young children who like to move fast. Being unlocked is a big plus, too. We've been on AT&T for years, but if our budget changes, it is nice to know I can take the phone over to T-Mobile or metro pcs with no fuss or muss. Temper your expectations. When you purchase the moto g5 plus, you aren't getting a Galaxy S8. or the S7. or the iPhone 8. What you are getting is a phone that blaze through most tasks, without being tied down to ANY single carrier, at a very affordable price. For a more in-depth review, please watch the review from Mr.Mobile on YouTube. Michael knows what he's talking about. Good stuff.

    I would recommend this to a friend