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Customer Ratings & Reviews

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Customer reviews

Rating 4 out of 5 stars with 66 reviews

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Rating by feature

  • Value

    Rating 4.1 out of 5 stars

  • Quality

    Rating 3.5 out of 5 stars

  • Ease of Use

    Rating 3.9 out of 5 stars

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77%would recommend to a friend

Customers are saying

Customers appreciate the Moto Z² Force Edition 64GB for its impressive battery life and high-quality camera, with many praising the long-lasting power and ability to take clear, vibrant photos. The phone's ease of use and larger screen size are also frequently cited as positive aspects. There were no negative customer comments reported.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1 Showing 1-20 of 66 reviews
  • Pros mentioned:
    Battery life, Camera quality, Processor speed

    Rated 3 out of 5 stars

    Lots to like, but some issues

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this 7 months ago, and started out really liking it. This takes better photos than any previous phone I've owned. It is plenty fast. The screen looks good. And, I love the fingerprint reader -- I never want to get another phone without this feature, way better than entering a long password all day long or trying to set up geo zones that it remains unlocked. It also connects to AT&T as well as wifi with few issues and seems more able to connect to weak signals than previous phones. Oh, and battery life is spectacular, far better than any other phone I've had and is my main reason for purchasing this. Also terrific are these shake shortcuts to turn on/off the flashlight, and turn on the camera, by shaking the phone... these are great and I use this all the time. Now, the issues. First, the dual camera where one of them is B&W, is almost completely unnecessary, and I think the cost that went into this could have been better spent elsewhere. I suppose someone out there may like it, but other than to try it out, I never wanted to take another B&W after that. Nor do I care to use the "cut out" camera feature... it's cute, but the subject literally has to be 5 or less feet in front of you for it to work. And, it's a feature that could otherwise just be done using photo editing software to add in an alternate background. Next, the mods you can buy for these phones... while this is a significant feature of the phone, it turns out I just don't use it. I got the free projector mod as a deal when I bought it, and it works fine, but is also kind of pointless because casting to a TV is easier and is a better end result. There's a battery mod, but the battery life is already great so I don't need that. And the camera mod interested me, but when I want really good photos, I just bring the DSLR. And the speaker mods, what's the point when you can pair with a bluetooth speaker. Plus, you need a case with this phone, but the case prevents you from easily snapping on a mod. I couldn't find a case solution that also easily deals with using the phone with and without a mod. I also don't care for this shatter-proof screen idea. I never shattered or scratched a phone screen before, and this screen scratches extremely easily -- you MUST use a screen protector, something I never needed with other screens. It works fine with the screen protector and looks decent, and it's not a huge deal, but still I'd rather just have a naked unscratchable screen that could in theory shatter. Not many cases exist for this phone, but I did find a nice one with a kick stand. If it was just the above issues, I would still overwhelmingly recommend this phone. But, today I noticed I have screen burn in issues, something I never had before on a phone and didn't think was possible. The bars on top and bottom are burning in and visible mostly while using photos or video, and is rather annoying. My wife has a Moto X Pure Edition that is 2 years old and heavily used, and my mother has a Moto G4 also with no issues, so it doesn't seem to be a Moto problem but is at least happening with the Z2. To compensate for this, I downloaded an app called GMD Immersive to hide these bars to reduce further burn in. So, I'm quite disappointed now... I'll keep using it but this issue has me worried. I have also had notification issues, where the phone doesn't present me with any notifications after 30 minutes have passed, until I pick up the phone then suddenly it bombards me with a dozen beeps/notifications at once. This seems to be a common problem with the Z2. I installed an app to keep pinging some server every 5 minutes, and that seems to have helped. But, I should not have had to do this. So, in conclusion I'm not sure I can enthusiastically recommend this phone, although I would like to. I wish this had a "maybe" recommendation radio box but it doesn't, so I have to regrettably recommend "no". But, if you go buy it, I can't say you're necessarily making a bad decision. The things I do like are terrific, and it does need to be compared with other phones.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Camera quality, Ease of use, Processor speed

    Rated 4 out of 5 stars

    Moto phone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had to get a new phone my Samsung 5 was about explode and they wouldn't replace the battery. I use to buy Motorola phone all the time because of their durablity. Thus far this phone is great! It is faster, eaiser, and lighter. They didn't tell me the face is plastic and I would still need a screen protector. I had to order it. Yet the pictures are crystal clear.

    I would recommend this to a friend
  • Pros mentioned:
    Processor speed, Screen size

    Rated 5 out of 5 stars

    underrated....... try it

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I generally hate a trip to the store to buy a phone......you know what you want, and when you get there......they push 1 of 2 phones...... Here's our new apple or here's the new Samsung. Let me say that I would never own another of either of those! If you don't have Apple everything, it doesn't play well with others, and Samsung's are full of defects. That being said, I needed a new phone....and I knew that Motorola had the z force 2 out. W/o a case, this thing is super thin! I think the Moto mods are gimmicky, but I give them credit for trying something new. The phone itself is fast! It has the same processor that the Galaxy s8's have and doesn't have all the extra Bloat ware attached. The phone is almost stock Android which makes everything run better. I caught this phone on sale for 13/month and it was a steal!

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Camera quality

    Rated 4 out of 5 stars

    Great screen and battery life

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Reading the reviews I made sure to work the settings to keep away from the screen burn in. Luckily you don't need extra apps after all the updates. Turn on screen rotation so the top bar rotates with the screen and turn on Moto gestures to use the fingerprint pad to do the back, home and square buttons which take this buttons off the screen. The phone screen is really clear and crisp and the battery can go almost 36 hours off a charge with regular use.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best phone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So sleek and strong. Does everything I need and want. Free projector was nice but too dim. Camera would have been a better option.

    I would recommend this to a friend
    • Brand response from Motorola Customer Care
      Posted .

      Hi Tbtb, thanks for the positive feedback. If you can use the mod and project it to a white surface, that can improve the brightness. -Erwin MotorolaMobility

  • Pros mentioned:
    Battery life, Camera quality

    Rated 4 out of 5 stars

    Long battery life.

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this after mine died. Pleasantly surprised how long the battery lasts. Use it for YouTube watching, email,web surfing and of course text's and calls. Easy to set up, accounts ported from backup. Cameras are good. Not had it long still learning what it can do. One negative are the volume and power buttons are a bit close together. Haven't tried the mods yet.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Camera quality

    Rated 5 out of 5 stars

    excellent phone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent phone, has various add on attachments. Takes great pictures, battery last all day.

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality, Processor speed

    Rated 4 out of 5 stars

    Great phone for the price

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The moto z2force is a top competitor to flagship phones. It is fast, smooth, and takes great pics! I love the moto mods that are available with this phone. Definitely would recommend. Motorola makes great products for half the price of others, and this one is a prime example.

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality

    Rated 5 out of 5 stars

    Great phone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the mods for this phone. the Hassablad mod takes great picture. I dropped mu old phone after 2 days and the screen cracked this one is guaranteed not to break.

    I would recommend this to a friend
    • Brand response from Motorola Customer Care
      Posted .

      Hi Charley, thanks for the positive comment. Hope the device works as you expect. - Erwin MotorolaMobility

  • Pros mentioned:
    Ease of use

    Rated 4 out of 5 stars

    Great phone so lightweight clear display great cam

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I loved the look and feel of this phone and had to go to a second Best buy to get it but it was worth it. I would only say it glitches sometimes and I have to reboot it but then it's fine.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Camera quality, Processor speed

    Rated 5 out of 5 stars

    Works and fast!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing camera with awesome and easy to use features. Fast and easy to use.excellent battery with endless options. Better than my Samsung s8plus!!

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Screen size

    Rated 5 out of 5 stars

    Best Phone I've Had

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is my favorite phone I've ever owned. Its fast, good battery, large storage size, and large size screen. The phone is very thin. Make sure to get a case and a screen protector for it.

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality

    Rated 5 out of 5 stars

    Great phone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love my new phone and the fact you can't break the screen. I have had two earlier motos break. I have the camera mod and it great for better photos.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Screen size

    Rated 5 out of 5 stars

    Excellent Phone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I really like the Moto Z Force phone. Coming from a Turbo Droid II, I like the larger screen size and the battery life (surprisingly). I heard a lot of negative things about the battery life, but to date have not seen any short life battery issues. I have had great connectivity, and the phone voice quality is great. Great phone for the money.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life

    Rated 4 out of 5 stars

    I'm happy

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this over Samsung due to going back to a flat screen, the cured was good for a while but over all came to be a pain. Also at the time of buying the monthly rate was half of a Samsung cost and lowers my bill plus the battery mod helps keep it charged

    I would recommend this to a friend
    • Brand response from Motorola Customer Care
      Posted .

      Hi DjiRedding, We appreciate your positive feedback. Glad to know you are liking the device. -Erwin MotorolaMobility

  • Pros mentioned:
    Processor speed

    Rated 5 out of 5 stars

    Great features, love my phone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Been using it for two weeks. Loaded it up with a bunch (like 30) of my prefered apps and the phone is still rock solid and fast. Best part of phone is ability to navigate via the finger print sensor! Takes a bit getting use to but definitely a game changer. The dual camera is really cool, ability to change the foreground subject onto a different background is fun, as well as blurring the background but not the foreground subject. The printer mod is my daughters favorite. She loves taking goofy pics, printing them, and sticking them all over. Printer is definitely a fun mod.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Excellent product.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am very pleased with this purchase. I would definitely recommend this product.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Ok phone

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Started out working great. After about a year, it's really sluggish and Motorola doesn't update the OS. So I would stay away from Motorola. It's however a great deal for price.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 4 out of 5 stars

    Great phone fits, my needs

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Phone is easy to use comes with good apps and after downloading cloud back up from old phone does everything I need. I wish it would have come with a case, but found one easily.

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality

    Rated 4 out of 5 stars

    Good phone for someone who cannot afford an iPhone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A lot of capability that would be on an iPhone yet less expensive! Clear photos...good color....only disadvantage is it is not waterproof!

    I would recommend this to a friend
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