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Customer Ratings & Reviews

Your price for this item is $474.99
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The comparable value price is $499.99

Customer reviews

Rating 4.2 out of 5 stars with 370 reviews

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Rating by feature

  • Value

    Rating 4.3 out of 5 stars

  • Quality

    Rating 4.3 out of 5 stars

  • Ease of Use

    Rating 4.4 out of 5 stars

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Cons mentioned filter

84%would recommend to a friend

Customers are saying

Customers frequently mention the impressive camera, affordable price, and long battery life of the moto z⁴. Many users also appreciate the ample storage, Moto mods, and inclusion of a headphone jack. While some users find the phone to be slippery, others have concerns about its fragility.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 2 Showing 21-40 of 370 reviews
  • Pros mentioned:
    Battery life, Camera

    Rated 5 out of 5 stars

    Great value works perfect

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Clean audio. Strong signal reception. Works well on android, not glitchy. Screen size larger than I need battery life is over a day of use, does not get hot, beveled screen makes a nice picture. Pleanty of storage and can accept way more, separate audio port included. Comes with camera add on that makes for remarkable pictures, excellent low light with a setting for almost complete dark.

    I would recommend this to a friend
  • Pros mentioned:
    Camera

    Rated 5 out of 5 stars

    A very good phone for the money

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This Moto Z4 is a way under rated phone. I looked at the phone due to the battery reviews however once I held the phone next to the Samsung phones I found the build quality much better. Speaker quality both on the earpiece for using it as a phone and loud speaker for watching videos to be much better than Samsung. The plastic case Samsung vibrates badly when using the loud speaker or watching video playback. Loudspeaker is great, plenty loud and does not vibrate the phone like the Samsung does. The battery in the Z4 is a smaller battery than some other phones but can easily go 2 days with normal use. I got 3 days already without breaking a sweat however did not use the phone much in that time... I am not a gamer so perhaps the older processor speed and 4 GIG RAM will affect others more but I find the phone smooth and operationally great. The screen automatically sort of wakes up when it detects movement and shows status of charge and time. It unlocks with face recognition very easily and is quite useful. I did find the fingerprint scanner very unreliable and turned it off. Streaming bluetooth audio to a stereo or casting to the TV works great, easy and zero issues. The stereo headset jack is a must and is installed on this phone which I use a lot. I take a lot of pictures for work and find the camera just fine. I am sure it could be better and found the Samsung to be a little better in that regard. Still though, it is a pretty good camera overall. Best Buy has a very good price on this phone, it is for sure worth looking at over paying $200 more for the Samsung line up.

    I would recommend this to a friend
  • Pros mentioned:
    Moto mods, Price
    Cons mentioned:
    Fragile

    Rated 5 out of 5 stars

    Great phone for the price so far ..

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Would recommend instantly having a case on it and screen protector phone is fragile but for the price it does everything I need and Moto mods keep it interesting. I have the sound post 2 and the 360 camera and the speaker does great .. reception is not as good as my Moto droid force z . But for the price it keeps me connected

    I would recommend this to a friend
  • Pros mentioned:
    Camera, Moto mods, Price

    Rated 5 out of 5 stars

    Great phone

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This phone is really good for it's price point. The last 3 phones I've purchased have been Motorola because you can't best their quality vs. price. I also really like that the Moto Z line has Moto mods you can switch out depending on your needs. The 360 camera and projector screen mods are my favourite. I would highly recommend this phone.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Price

    Rated 4 out of 5 stars

    Great Phone with Lotsa Features

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very good phone. Easy to use. Fast. As for price - you get a lot more phone than you'll pay for it. Awesome battery life! Downside is it's weight/size; after a while my hand and wrist get weary. The battery can get warm and I get concerned even though Motorola indicates this will happen periodically. I bought this unlocked Motorola due to its history of reliability. Had a Motorola Slvr that lasted 10 years without a problem; AT&T stopped service to it. I understand that Motorola's product performance is still too of the food chain. The storage space is awesome. Beats an Apple any day of the week.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life

    Rated 5 out of 5 stars

    Excellent screen and performance

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    For a mid range phone great screen, good performance. Not laggy able to play ww2 fps game. Not into fortnite but Alexa speaker mod awesome for those who have prime. Need more time to play with 360 mod haven't had a chance yet. Battery on battery saver amazing life for such a thing light phone. Going to wait for more 5G rollout before buying that mod some areas I travel are still 3g ugh. Overall pretty rugged. Light and works

    I would recommend this to a friend
  • Pros mentioned:
    Camera, Price, Storage

    Rated 5 out of 5 stars

    Moto Z4 is Great

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Everything I loved about previous Moto Z versions, and more! The elegant simple interface is even better for multitasking, 128 storage, camera is better with portrait mode, and a free Photo 360 Mod. I got a good price on an unlocked phone and sold my Moto Z3 Play for $42 online.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Price

    Rated 4 out of 5 stars

    Great phone for the price. Running Android 9 pie,

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great phone for the price. Large memory Android 9pie Add on componets Extra 360 camera included ($200 value) 5G upgradable Bright screen Best of all, 2 day battery

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Camera, Price

    Rated 5 out of 5 stars

    Very happy with the ease of use.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Third is my second Motorola phone. Very happy with my first, so far the same with this one. Love the snap on feature for batteries, camera or speaker. Price is fantastic compared to others.

    I would recommend this to a friend
  • Pros mentioned:
    Camera

    Rated 4 out of 5 stars

    It's fine

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Been an Android fan since the original Moto Droid. Had many Moto phones, including the OG Force and Play 1 and 2. Congrats Moto. You've made your best camera! But this phone is hamstrung by its middling processor. If you're used to the best SOCs, but also spending more, this phone will frustrate you. If you're ok with just average performance, a good camera, and enjoy Moto Display (five years later, still the best notification system in mobile), and maybe have a few mods laying around from previous Moto phones, this phone is a no-brainer. I would still get this over the Pixel line.

    I would recommend this to a friend
  • Pros mentioned:
    Camera, Price

    Rated 3 out of 5 stars

    Good but still not gr8 as compared to iPhones

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a feature-loaded Phone, Good for Android customers. When I purchased I kind of did it for Moto 360 camera mod. But I haven't used that many times though. My wife is not very satisfied with the product, after using the iPhone for many years, when she switched to Android and this phone. It was a little difficult. Not as smooths as iPhones. No Return value, when I went to return it to Best Buy just after 14 days of purchase day, they were offering me $50 as return price. With this return price, I feel that purchasing iPhone 6s or 7 would have been a better option. But this is good for money. But my wife regrets rejecting iphone 11 (which i had initially bought for her, but because of high price point she refused it and I had to return it without opening the box :-( ) . So my suggestion is better to go for iPhone 7 or later instead of this product. Also if someone need to go for Andriod, you can also look for Google Pixel for same price range.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Camera, Storage

    Rated 4 out of 5 stars

    Good economy phone

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    First the pro's- it has a good sharp screen and camera. Plenty of storage and fast processor. Now the con's - the wifi constantly drops and Motorola knows about it and won't fix the problem. The single speaker is horrible compared to two speaker phones. It's a good phone for what it is, but be ready for problems that Motorola don't care about.

    I would recommend this to a friend
  • Pros mentioned:
    Camera
    Cons mentioned:
    Water resistance

    Rated 4 out of 5 stars

    Good Phone

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's a really good phone with good quality pictures, no issues connecting to the internet, and the touch screen doesn't need to be synced frequently unlike other models I've had in the past. My only issue with it is it got water damaged pretty easily wish it was more resistant.

    I would recommend this to a friend
  • Pros mentioned:
    Storage

    Rated 5 out of 5 stars

    Overall a good phone

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I first became a fan of Moto phones when I bought my daughter a G Series phone for her. It's simplicity and power was great. I love the concept of the Z Series phones and bought the Z4 after a lot of thought. Overall, I'm happy with the phone. It's fast, it works on my carrier without a problem, and setup was pretty easy. Pros - Powerful enough processor. All apps start up fast. - No bloatware. it's a light touch from Motorola - Moto Actions: I love that simple actions activate flashlight, camera, etc. - Mods . I'm just starting and have the 10X zoom camera. The software is a little dated but getting a true zoom changes how you take pictures. Combine that with a decent oob camera with the phone itself and life is good - 128GB memory. This is double my last phone and it makes a difference Cons - I both love the on screen fingerprint detector and am a little annoyed. It works. It recognizes all of my fingers and thumbs. But it can take a little time. It has pushed me to trust devices to get in faster - Extra T-Mobile setup. MMS doesn't work out of the box. There are some specific settings needed. You can do a web search and find the instructions but it was a bit confusing at first.

    I would recommend this to a friend
  • Pros mentioned:
    Moto mods, Storage

    Rated 5 out of 5 stars

    Good Phone, Good Price

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've used several Moto phones lately and have enjoyed them all -- for the most part. This one is the best so far. It's fast (good Qualcomm CPU), has lots of storage (both 128GB internal and micro-SD external) and can use Moto Mods. The first thing I did was slap on the Moto Mod external battery - doubles the standby/call time. I've seen other reviewers say the camera isn't the best, but c'mon, guys, this is a phone, not a Nikon or Canon DSLR... Would buy again.

    I would recommend this to a friend
  • Pros mentioned:
    Storage

    Rated 4 out of 5 stars

    Solid phone, fun features

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice upgrade from previous model. Glad to see the headphone jack return. Upgradeable storage size. Great picture quality and fast processor. The 360 video is a nice plus. The previous mods are compatible but fit is off based on new specs. Overall nice upgrade

    I would recommend this to a friend
  • Pros mentioned:
    Camera

    Rated 4 out of 5 stars

    Not sure

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I liked my daughters motorola so I decided I would go that route. However I wanted the most current model. So I bought the Motorola moto z4. Little did I know at the time is even at the amount that I paid it isn't up gradable . Finger print is okay just getting used to being on the front. Getting some of the swipes to work right is another chore... seems like google wants to control everything. The camera (360) seems awesome and think around the holidays it will be nice to have.. All in all it seems like an okay phone but it is a little pricey for not being able to update. Maybe I should have gotten one model down like my daughters.

    I would recommend this to a friend
  • Pros mentioned:
    Camera, Price

    Rated 4 out of 5 stars

    Great phone, very reasonable price.

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the camera, high quality pictures. Same easy on with a twist of the wrist. Light on with a simple shake of the phone. Slim, sleak design with awesome graphics. Budget price for high end quality.

    I would recommend this to a friend
  • Pros mentioned:
    Camera

    Rated 4 out of 5 stars

    Great Value for Price

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I'm surprised at some of the reviews I've read about this phone. For the price, I think this phone definitely lives up to expectations. Camera quality is great and the display is incredible. Build quality is also surprisingly good! Wish I could rate five stars, however, there are a few things I was still unhappy about. The 360-degree camera mod does not work properly (which I honestly expected), also, the built-in fingerprint sensor is next to useless, but personally, I'm fine with that. Other than those two things, I have no complaints about this phone and am definitely glad I purchased!

    I would recommend this to a friend
    • Brand response from Motorola Customer Care
      Posted .

      Hi KitchenMouse,

      Thanks for this feedback. We're eager to understand what you're experiencing and helping to resolve your issues. In case you need further support, email us at [email protected] we will be happy to work with you.

      - Frank MotorolaMobility

  • Pros mentioned:
    Battery life

    Rated 4 out of 5 stars

    Very Good Inexpensive Phone!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far after having the phone for almost two weeks I think its a very good phone for the money. I would have given it 5 stars if the pictures were a little better and if all my pictures from my S7 active would have transferred. Also I find that the phone is very smooth which makes it slippery but by putting a case on it solves that problem right away. One last little problem is when I talk on the phone my ear turns on the flashlight, I find this phone a bit touchy and sometimes when handling it all kind of things open. The battery last a very long time and the quick power charge is a great feature. I think I'll get better using the phone in time.

    I would recommend this to a friend
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