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Customer Ratings & Reviews

Your price for this item is $179.99

Customer reviews

Rating 4.1 out of 5 stars with 78 reviews

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86%
would recommend
to a friend

Customers are saying

Customers express satisfaction with the refurbished MOTO G phone, particularly its affordability, large and responsive screen, and good overall condition. While some users have concerns about battery life, many find the phone to be a great value for the price.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1 Showing 1-20 of 78 reviews
  • Pros mentioned:
    Network, Price, Screen

    Rated 5 out of 5 stars

    GREAT phone for the money

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I can't believe how much this phone does for the money. It has decent memory, an excellent camera, beautiful display, good speaker volume, fast processor, and works on any network. I'm hooked up through Tracfone, and it's nice to know I can switch between Verizon and AT&T if needed. Does everything I need and more, no need to drop $500-700 on an iPhone. I bought this as a refurb, and as expected it was perfect in every way, both cosmetically and functionally. No regerts Milky Way!

    I would recommend this to a friend
  • Pros mentioned:
    Price

    Rated 5 out of 5 stars

    Great Phone if you don't care about OEM accesories

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this phone a week ago for 149$ (Taxes Included) ORDER NUMBER: BBY01-791937011777 Content in a White Box: - Refurbished Phone (Looks like new!) - Dynex - Wall Charger (Estimated Price: 7.99$) - Dynex - 3' Micro USB-to-USB Cable - Blue (Estimated Price: 7.99$) - Invoice NO MANUALS / NO EARPHONES / NO TURBOCHARGER About the Phone... PROS: - Fast Boot up (less than 30 seconds) - Android Pure upgradeable to Nougat 7.0 very soon! - Good Performance - Cool Addons like Gesture Functions - Good Camera for the price, isn't the best but it's so good. - You can expand your storage up 128GB with a micro sd. - Cool Design, it's feels confortable in your hands. - Many Bands Compatibility CONS: - No double SIM (This Model) - No water resistant just splashes - No fingerprint sensor - Battery not removable - No earphones included (But for the price it could be OK) - No Optical Image Stabilization (OIS) Sensor. - No NFC. Maybe I'd listed many cons, please remember the price when you make a choice.

    I would recommend this to a friend
  • Pros mentioned:
    Good condition

    Rated 5 out of 5 stars

    Like New G4 Without Extras

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    As others have mentioned, the phone comes in a plain white box with cheap replacement accessories. You do not receive retail packaging, a manual, earphones, a Motorola TurboPower charger or an equivalent QC 2.0 fast charger. I received only the phone and a Samsung ETA0U61JWE, which is a cheap, white, 1A charger with a detachable ~5' cable. However, the phone itself is perfect (so far). No ghost touching, image retention or other issues have emerged yet. Cosmetically, it's in flawless condition. The 5-star rating is based on the cost when I bought it, but the price of this fluctuates wildly. It's worth getting the refurb if you can buy when the price is right. This is my third Moto G phone, and I love them.

    I would recommend this to a friend
  • Pros mentioned:
    Price, Screen

    Rated 4 out of 5 stars

    Great deal on a very good phone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love size of screen and simplicity of Android operating system on this Motorola phone. Plenty of useful Apps available from Google Play Store. Excellent performance and speed for my needs. For around hundred bucks that I paid for this refurbished and unlocked phone...why would you lock yourself in 2 year contract !!!

    I would recommend this to a friend
  • Pros mentioned:
    Good condition, Unlocked

    Rated 5 out of 5 stars

    Easy to order, Difficult to activate

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is my first unlocked phone. Overall very happy with the phone condition (basically mint), price, and speed of delivery. I did not want to lease a phone and this seemed like a good option. When Sprint said my sim was not compatible, no big deal. However the replacement sim I was sold in my local BestBuy store did not work. That will be 2 total trips back and forth to resolve... My local Sprint store had the "Bring Your Own Device" sim card (Sprint/Boost/Virginmobile) which activated to my existing monthly account. Just make sure you have the right sim card if you want to use the phone when you get the it.

    I would recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 4 out of 5 stars

    Great Phone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great phone; look nice; fast and smooth. Should buy a brand new one for turbocharger and ear phone though. Other minor concerns: Battery not removable and phone is not water resistant

    I would recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 3 out of 5 stars

    Good enough for the price

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought 2 of these for my parents, I wanted good price and decent performance since they are not exactly tech savvies. They like them but had some issues with the batteries (had to be replaced in one of them). It has a good camera and features.

    I would recommend this to a friend
  • Pros mentioned:
    Price, Screen

    Rated 4 out of 5 stars

    Seems great so far

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Moto G4 seems great so far. Nice display and very reasonable price. Had an old Moto X that worked well for 3 years. Seems like a great value.

    I would recommend this to a friend
  • Pros mentioned:
    Price

    Rated 5 out of 5 stars

    Great phone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I couldn't find a phone near this price that would run on the CDMA network. The processer is fast, good clear screen, good camera, and the Samsung turbo charger that come with it works great on this phone and on my other phones. I read a review that the turbo power didn't work, but it works well on mine. This is a great phone, and the price makes it even better.

    I would recommend this to a friend
  • Cons mentioned:
    Customer service

    Rated 2 out of 5 stars

    Defective item recieved

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The phone I received suffered from Ghost touch issue, It would go wild if used while charging. I went to store for exchange, gave them the phone i recieved and was informed that I would get a replacement in 4-5 days, its been a week and my Order still shows as "received" I have contacted customer service 4 times and they are unable to provide any detail and all they see is "order received"!

    No, I would not recommend this to a friend
  • Pros mentioned:
    Screen, Unlocked

    Rated 4 out of 5 stars

    Not Bad at All

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not a bad price for a kids phone with a big screen! Works with almost any service provider except Sprint or Verizon so I was told.

    I would recommend this to a friend
  • Pros mentioned:
    Price

    Rated 5 out of 5 stars

    Great phone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this phone as a replacement for my daughter. Great price and she loves it. Motos are great phones. And unlocked!

    I would recommend this to a friend
  • Pros mentioned:
    Network, Price

    Rated 4 out of 5 stars

    Works good

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great phone for price does everything I need I use mine with the Republic wireless network. Works almost everywhere

    I would recommend this to a friend
  • Pros mentioned:
    Good condition, Price

    Rated 5 out of 5 stars

    Great phone, especially for the price

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got this phone for around $120 or so with incentives, refurbished. When it came in, I couldn't tell it apart from a brand new phone. Definitely worth the coin. Fast, good features, not a slow bargain phone like what's on the prepaid side.

    I would recommend this to a friend
  • Cons mentioned:
    4g lte connectivity, Customer service

    Rated 2 out of 5 stars

    Did not work

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Be careful with this purchase. I bought this phone to replace another cell phone I broke recently. It had good reviews so I gave it a chance. Most of the features on the phone worked well but it would not connect to the 4G LTE on the Verizon network. After many hours spent on the phone with Best Buy, Verizon, and Motorola, I was finally sent a replacement phone that worked correctly. Best Buy's customer service was not very good and nobody seemed to be able to answer my questions or fix the problem with the phone. Thankfully, Motorola honored the warranty and sent me a phone that worked properly. Now that I have a phone that actually works the way it is supposed to, I am much happier.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Price

    Rated 4 out of 5 stars

    Great for the price paid

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    If you want a reasonable performance phone for a reasonable price, this is the one. I bought this one for my wife who has used the Moto E, Moto G and G 2nd generation, then it was easy to migrate everything. Performance is good enough for current versions of WA, Facebook, Instagram, etc.

    I would recommend this to a friend
  • Pros mentioned:
    Good condition

    Rated 5 out of 5 stars

    Excellent Refurbished Phone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Received the Moto G4 phone in a generic white packaging with a generic charger. The phone was in excellent condition with no scratches or other cosmetic issues. Even with the generic charger, the phone seems to charge quickly and the battery lasts all day. I have been impressed with the phone’s performance and ease of use. After two weeks of use, I have not experienced any ghost touch issues. This phone has exceeded my expectations for the price point. It has excellent specs and worked out of the box on my GSM network. I would recommend to anyone looking for an inexpensive, unlocked phone. The refurbished phone came with a 90-day guarantee.

    I would recommend this to a friend
  • Pros mentioned:
    Good condition, Price

    Rated 5 out of 5 stars

    Excellent android phone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought phone refurbished, came like new condition. Used phone for one months and quite impress for what I paid.

    I would recommend this to a friend
  • Pros mentioned:
    Screen

    Rated 4 out of 5 stars

    Good not great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    For a budget phone, this does it all. Nice big screen and very responsive. Camera performs well in well lit environments but struggles in lowlight situations.

    I would recommend this to a friend
  • Pros mentioned:
    Price

    Rated 4 out of 5 stars

    like it

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    price was right and shipping quick, using it every day, seemed funny it came with Samsung charger but works ok

    I would recommend this to a friend