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Customer Ratings & Reviews

Your price for this item is $699.99

Customer reviews

Rating 4.3 out of 5 stars with 816 reviews

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Rating by feature

  • Value

    Rating 3.7 out of 5 stars

  • Quality

    Rating 3.8 out of 5 stars

  • Ease of Use

    Rating 4.0 out of 5 stars

Pros mentioned filter

Cons mentioned filter

85%would recommend to a friend

Customers are saying

Customers consistently note the Botvac Connected App-Controlled Self-Charging Robot Vacuum excels in cleaning performance, ease of use, and its effective app. However, some customers have concerns about its navigation, noise level, and charging capabilities. The vacuum is also praised for its battery life, mapping, pet hair removal, suction power, and dirt pickup.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 20 Showing 381-400 of 816 reviews
  • Rated 5 out of 5 stars

    Very good product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We have two dogs and a cat hard floor with area rugs and it works very well. It runs through the house every other day with no problems. This is our second Neato first one we had about three years we just decided to upgrade.

    I would recommend this to a friend
    • Brand response from Neato Product Expert
      Posted .

      Hi Doug! Thank you very much for this awesome review! We're delighted you're enjoying the new upgrade! Thanks again! Your Neato Team

  • Pros mentioned:
    Mapping

    Rated 5 out of 5 stars

    It's just so neato!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The smartest house cleaner I've ever had, that makes me giggle and cry, 'Neato!' every time I see it at work! Mapping Blueprints of our home each time it activates ensures no corner gets missed. This smart vac is just so NEATO!

    I would recommend this to a friend
    • Brand response from Neato Product Expert
      Posted .

      Hi Kate.Thanks for the kind words : )

  • Rated 5 out of 5 stars

    very trust full

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like these vacuum I use for my baby's rooms and is very good

    I would recommend this to a friend
    • Brand response from Neato Product Expert
      Posted .

      Thanks for the kind words!

  • Cons mentioned:
    Navigation

    Rated 4 out of 5 stars

    Love it

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love my neato vac. The only thing it has a little trouble when it reaches my couch and trys to go under its

    I would recommend this to a friend
    • Brand response from Neato Product Expert
      Posted .

      Thank you for your review! We're glad to hear you love your Botvac Connected.

      Your Neato Team

  • Rated 5 out of 5 stars

    Sweet

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome to have this as a constant dust and dog hair cleaner.

    I would recommend this to a friend
    • Brand response from Neato Product Expert
      Posted .

      Our little bots don't mind looking after all the dust and dog hair! Thanks for the 5-star review!

  • Cons mentioned:
    Navigation

    Rated 5 out of 5 stars

    So far so good.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Just need to test it out to see where it gets stuck (either by furniture or loose rugs). We have our house set up now so it won't get stuck and it does a great job! The only drawback is that the dust bin gets full quickly.

    I would recommend this to a friend
    • Brand response from Neato Product Expert
      Posted .

      Thank you for your feedback. Its true, some customers find there is some preparation involved prior to using our vacuums!

  • Rated 5 out of 5 stars

    Good purchase

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great! Picks up a lot of dog hair on multiple surfaces.

    I would recommend this to a friend
    • Brand response from Neato Product Expert
      Posted .

      Great to hear you're pleased with your purchase!

  • Rated 5 out of 5 stars

    Love this vacuum

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is an excellent vacuum and I would purchase another one

    I would recommend this to a friend
    • Brand response from Neato Product Expert
      Posted .

      Thanks for the review! Great to hear you like the Botvac!

  • Rated 5 out of 5 stars

    Awsome

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Its so easy to use and it make life so fun cant believe it

    I would recommend this to a friend
    • Brand response from Neato Product Expert
      Posted .

      Thanks for the top-notch rating, Mala!

  • Rated 5 out of 5 stars

    Very impressed

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I came in to get a different Robot Vaccuum, but after speaking with the salesmen this seemed like the best option. I am not disappointed. Great suction, good coverage and easy to maintain. I love using it with Alexa.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good deal

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great price. Purchased as a Christmas gift for my wife

    I would recommend this to a friend
    • Brand response from Neato Product Expert
      Posted .

      What a great Christmas gift ;)

  • Pros mentioned:
    Cleaning performance

    Rated 5 out of 5 stars

    Best Robo on market

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    By far- this is the smartest, cleanest, best performing vacuum on the market. We returned 3 other brands... dissatisfied. This one is light years better than all others!!! It blows us away. Excellent product!

    I would recommend this to a friend
    • Brand response from Neato Product Expert
      Posted .

      Great to hear you're pleased with your purchase! Thanks for the review!

  • Pros mentioned:
    Ease of use

    Rated 4 out of 5 stars

    great vacuum

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    love this vacuum. easy to set up room navigation. don't have to worry about it missing any spots.

    I would recommend this to a friend
    • Brand response from Neato Product Expert
      Posted .

      Hi Mike, thank you for the awesome feedback, glad to hear you're enjoying your new Botvac Connected! Your Neato Team

  • Pros mentioned:
    Cleaning performance

    Rated 5 out of 5 stars

    We love it!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We have a husky at home that loves to shed and it is extremely difficult to keep up. We run this multiple times a week and it does a fantastic job. We are extremely happy with this product and we recommend it to anyone.

    I would recommend this to a friend
  • Pros mentioned:
    Mapping

    Rated 5 out of 5 stars

    Love Neato

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This replaces my old Neato. I love the app functionality and the map it sends you after it has finished cleaning. Actually "it" is incorrect. My guy's name is Gus and I love him! Best robot vacuum out there.

    I would recommend this to a friend
    • Brand response from Neato Product Expert
      Posted .

      Thanks! That's a good name: we haven't heard that one before!

  • Cons mentioned:
    Navigation

    Rated 2 out of 5 stars

    Cleaning☹️

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Doesn’t clean well enough. Also frequently gets stuck at furniture. Also, runs out of battery too soon.

    No, I would not recommend this to a friend
    • Brand response from Neato Product Expert
      Posted .

      This is not the experience we aim to provide. . Please send an email to [email protected] with ticket # 446313 in the subject line and I’ll get a customer care team member in touch with you.

  • Pros mentioned:
    Cleaning performance

    Rated 5 out of 5 stars

    Very good at keeping the house clean.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Such a convenient way to keep the house clean in between heavy cleaning. I don't see dog hair or dust bunnies any more.. the Connect App is easy to use and great to receive messages once it is done.

    I would recommend this to a friend
    • Brand response from Neato Product Expert
      Posted .

      Hi Rob, thank you for the awesome feedback! We're delighted you love the cleaning power of the Botvac Connected! Your Neato Team

  • Cons mentioned:
    Navigation

    Rated 4 out of 5 stars

    Robot

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Its pretty good. But gets stuck often and wants help. I'd just vaccum if i felt lije helping.

    No, I would not recommend this to a friend
    • Brand response from Neato Product Expert
      Posted .

      Thank you for your review! We're sorry to hear your robot gets stuck often. Our Customer Care team would be more than happy to assist you with this. Please email us at [email protected] and we'll contact you ASAP.

      Your Neato Team

  • Rated 5 out of 5 stars

    Handy robot that really belps saving time

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I got one if these after a friend of mine recommended it. It’s been about a little iver 2 months , and I love howmuch time I’m saving. The vacuum covers all areas in the house, it ocassionally gets stuck, but I learned how to avoide it in the future. Gets under my bed and furnitures just fine, I don’t have a pet but I hear it’s great from friends who have pets. Keep in mind this is not as powerful as some of the high end vacuums out there because it’s battery powered, but for what it is and compared to other robotic vacuums, it’s by far the best I’ve come across. Maintainance may become a little pricy: buying filters frequently, but in the long run it saves me time, so no problem.

    I would recommend this to a friend
    • Brand response from Neato Product Expert
      Posted .

      Thank you so much for your great review, Enzo! We're glad your friend gave you the little push you needed to discover our vacuums. It's true, 5 minutes of preparation prior to the cleaning can allow your robot to navigate flawlessly through your home.

      Your Neato Team.

  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Neato

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I always choose neato over other robot vac. It is easy to clean and maintain in my opinion. I like how it negotiate around my house. Bestbuy has this on sale so it was a win2x for me

    I would recommend this to a friend