Customer Ratings & Reviews

Not bad... but I’m going back to Eero. I heard good things about speed, but I’m not seeing it. If you have the choice, get the Eero 6 or Eero Pros.

I ordered just under $10,000 worth of product including almost every type of Google smart home equipment and a smart TV. Thomas, the so-called expert, was put in charge of setting up the delivery and installation of my purchases. He promised that he had things under control and I didn't need to worry about anything. After noticing that my smart TV installation was scheduled to be delivered to my new home before I closed on it, I tried to contact Thomas. He assured me, again, that things were under control. I also noticed that my Google Wi-Fi system was scheduled to be delivered and installed AFTER the delivery of my smart TV. How are you suppose to work a smart TV without Wi-Fi unless you want to run a cable, which I did NOT want? Long story but the bottom line is that Best Buy as a store is awesome and I love most of the staff there but Thomas is a complete fraud and should NOT be in charge of the In-Home consultation program. Once this nightmare experience is over, I will never again use Best Buy for any in home consultation as long as Thomas is with that program. I had to go to the store to pick up my Wi-Fi system because it was sitting in the warehouse waiting for Thomas to do something with it. The product is great but seeing as how it was suppose to be delivered and installed professionally, I give it a poor rating.

Easy setup but lacks in speeds. Satellite units must be placed close to hub defeating the purpose of a mesh system. Not great but stuck with it for now.

I really wanted to like this product and was super excited for it but it was just so buggy, our internet was dropping 5-10 times a day and you can only restart your router and modem and run through so many troubleshooting steps before you give up. We tested our Motorola modem by itself so our modem and isp are not the issue. We ended up returning this and getting an eero which so far doesn't have any problems.

This wireless mesh router was recommended to me by a friend. However, when I got into the details of the feature functionality I quickly realize that it did not have the new try band capabilities and the faster speeds that my Internet provider is capable of offering. The technology behind these Products are a few years behind and I did not want to invest hundreds of dollars and some thing that would not B future proof.

It didn’t work for me. I couldn’t extend the wifi throughout my whole house.

Not any better than the Uverse access point I have hardwired. A lot more expensive. Would not buy again

It's been less than a year and this router + point have failed half a dozen times. Every time I call Google wifi support they try to blame my internet or modem and every time I have to hardwire into the modem to prove the internet is working fine. And, every time I have to factory reset the router + point. Until now, factory reset won't even fix it. After 90 minutes on the phone with Google, they can't get the router to connect and escalate the issue and promise to call back within 3 hours. It's been 5 hours and I have no internet and tomorrow is the start of the work week. To make it worse, they said if they have to replace the router + point, it will take up to 10* business days !!! What insane business policy is that? I'm so fed up with this thing and wish I never bought it.

If starting fresh I’m sure it’s a great product but I have 4 google WiFi devices and didn’t feel like rebuilding my network so I returned it

This router does not improve my WiFi Range, my older router with Tri Band works better. The router itself is nice but I skipped on this one.

If you enjoy video games, this isn’t for you. If you enjoy decent download speeds, this isn’t for you. Product was easy to set up. That’s about it.

I bought this system in early July. It worked for about 2 weeks and then started having issues. The network would constantly restart and drop all connections. At first it was once or twice a day but then it began happening more frequently. I followed every one of Google's troubleshooting tips, including multiple factory resets of the devices (which is a lot of fun when you have to reconnect all of your smart home devices every time). Each time I reset, it works for a period of time but inevitably falls back into the same issue. Google support has been absolutely no help despite lengthy community posts with many people having the same issue. Their response will be to follow troubleshooting steps that have already been completed. Everything tracks back to a firmware update that was pushed out. Supremely disappointed given all of the Google devices that I have already. I understand that issues happen, but the lack of support is underwhelming.

Honestly wasn’t impressed. I ended up returning it for the AMPLIFI Alien. Great quick setup, but the internet speed was lacking

Not the easiest to set up - not even sure that I did it correctly - as I don't believe that the 2nd point is set up.

marginal upgrade over Google WiFi. Biggest change is you loose the ethernet jacks at the end-points

The main router is connected, but the two points will not connect. Very frustrating.

I bought this for our new house but devices keep dropping from the wifi on and off. Restarting the mesh system, giving static IP addresses to the most important devices did not help fix the issue. Did a Google search and found many others have faced the same issue. We ended up returning it.

Unreliable is an understatement. I had the original Google WiFi system for well over a year with no problems. When I moved I expanded the system with the Nest nodes which worked great for about 8 months. Then started the dropouts. The network would go down within about 20 min of restarting. First WiFi would just stop working. Then each of the nodes would drop. Usually the wired connection to them main router would drop. Tech support has been worthless. First they blamed it on me identifying Priority Device (which I hadn’t selected in months), then said it was a DNS problem. Then a different DNS problem. Then said I should have never touched DNS. Every time I call in (over 10 times) they have to start from square 1. Finally it went to their engineering team over 3 weeks ago. Still no fix and no commitment to when I’ll hear anything. It’s impossible to work from home without a quality internet connection so I’ve been using an Apple AirPort router from 2012 that’s been rock solid (so much for DNS issues) while Google continues to investigate.

Easy to connect. Thought it would provide better wifi, but mesh points drop wifi often regardless of where they are positioned.

It’s okay. Wasn’t completely simple to set up. Still struggle some with WiFi in the back bedroom. My husband likes talking to it.