Customer Ratings & Reviews
- Model:
- GA00823-US
- SKU:
- 10535382
Rating by feature
- Setup
Rating 4.6 out of 5 stars
- Range
Rating 4.5 out of 5 stars
- Signal Strength
Rating 4.5 out of 5 stars
to a friend
Conflit
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Router does Not work with another Router. They say the opposite at the Google site in Brasil.
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hi there, thanks for letting us know about your concern. We’re sorry to hear of the issue you’re experiencing with your Nest Wifi. We'd love to know more about what is going on with your Nest Wifi to further isolate the issue and help you in the best way possible. You can reach out to our support team here: https://support.google.com/wifi/gethelp
Google dot
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Ended up buying additional Google dots to get the WiFi coverage I need. Our house is only 3200 sqft
I would recommend this to a friendNEST WIFI
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.UNIT DID NOT DO ANY BETTER THEN MY EXISTING UNIT RECOMMEND TO BETTER ADVERTISE THESE UNITS
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hi PapaBoriqua, thanks for sharing a feedback. We’re sorry to hear that the Nest Wifi didn’t meet your expectations. We’d like to hear more about your issue and see how we may be able to help you best. Please reach out to our support team here: https://support.google.com/wifi/gethelp
Seems Flaky
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Seems to drop connections daily. On a related note, it takes many tries to get a new device hooked up.
No, I would not recommend this to a friendNo solutions
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.One of the wifi mesh will not connect. I have tried everything possible including all recommended solutions on google and youtube. Nothing works. As of now, you can not purchase a singular wifi mesh through Nest. I know I could return the whole set but I don't want to bother.
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hi,
Thanks for reaching out to us. We're sorry to hear of the connectivity issue you have with Nest Wifi.
Factors like thick walls, mirrors, windows and even signals from other wireless devices may cause interference that will shorten the distance Nest Wifi router can cover. You may need to shorten the distance between your Nest Wifi Router and Nest Wifi Points to get a better signal coverage.
We care about your experience with our products. If bringing them closer doesn't fix the issue, then we may need to have a look at it in order for us to isolate the problem and provide the best option possible. You can always contact us whenever you visit the Google Wifi support page here: https://support.google.com/wifi/gethelp
Doesn’t get the distance I needed
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.If my hole house was google this would be a great tool. I don’t get wifi extension how I thought I would.
I would recommend this to a friendDecent One
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The router doesn’t give enough width like how they claim. It still has good app base and reliability.
I would recommend this to a friendDid not boost signal
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Did not boost signal. Moved boxes to different areas without success. Took product back for refund
No, I would not recommend this to a friendNot impressed!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.For the money. I recommended to buy another mesh system that can give you wifi 6 and more speed.
No, I would not recommend this to a friendWifir
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It was probably good for smaller property but i dont think this covers my 1800+ square foot home.
I would recommend this to a friendUnstable and low coverage
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I was so excited to buy this when I saw all the great reviews. I also researched several mesh systems with expert reviews and thought this one was the best. But my experience has been terrible. The main router seems to work good enough, but the mesh satellite points are very unstable, they disconnect frequently and once they do the mesh extension doesn’t operate. Most of the advice you get from Google support is to reset the system. All I have to say to that is, I have used several routers in the past that never needed to reset at all. I’m talking years of operation without needing to do anything. So just the fact that this does need to be reset makes it an inferior system. I am outside the Best Buy return window, which really sucks because I would like a refund and the ability to go in a different direction. But I’m kind of locked in now. I definitely recommend looking elsewhere. Hopefully somebody reads this and it helps them to avoid the disappointing experience that I have had.
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hi Soul,
Thanks for sharing your feedback with us. We are sorry to hear you ran into some connectivity issues with your Nest Wifi mesh system. We understand it can be disappointing to run into an issue and to not get the support you need.
You can try to turn off/on the Google Nest Cloud services which helps the network ensuring all settings are communicated and saved properly on Google Cloud servers. You can open the Google Home app > Tap the Wifi icon > Tap Settings > Select Privacy settings > Toggle Nest Wifi cloud services OFF for 10 seconds, then back ON.
Moreover, you can do a full network restart to re-establish connections if you haven't tried it yet. Turn off the power for your modem, Nest Wifi router, Nest Wifi points, and wait for 5 minutes. Before reconnecting the power to your modem first, wait for it to fully boot up before powering up and reconnecting your Nest Wifi router and points.
Lastly, we recommend to place Nest Wifi points no more than 2 rooms away from Nest Wifi router.
Please feel free to reach out to us again if the issue continues, so that we can try our best to resolve the issue together: https://support.google.com/googlenest/contactflow
Good but not enough
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Net speed readings not accurate Some of my house devices keep asking for passwords
I would recommend this to a friendBrand response from Nest Support
Posted .Hi AdilAlabdely,
Thanks for taking the time to share your feedback. We understand that you’re having inaccurate speed readings on your Nest Wifi and we’re here to help.
We'd like to learn more about the issues you’re having, so we can isolate the problem and help you in the best way possible. Please reach out to our support team here: https://support.google.com/wifi/contactflow
Nest Wifi under delivers but consistent.
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are sadly, disappointing. Pros - they are consistent and work as another google (the pods only, not the router). Cons - greatly underwhelm in speed and do need rebooting a little more often than I'd expect. Cons - The managing of users and devices is lacking, especially compared to Comcast Xfinity tools.
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hi Bill, thanks for sharing your review. We're sorry to hear that Nest Wifi didn't quite meet your needs and for the connection issue you’re experiencing. We understand how important this is for you and we’d like to help improve your experience.
There are many reasons why your internet connection drops or might appear slow. We'd like to learn more about the network connection issue. If you're willing, you can get in touch with our support team and we'll help you troubleshoot the issue further. Please feel free to reach out to us here: https://support.google.com/wifi/gethelp
Horrible connection issues
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My wifi points no longer works after 1.5 years of use. I have tried at least 15 times over the past few days resetting points, restarting network, factory reset and nothing is working. I even purchased Google Wi-Fi points for my girlfriend and couldn’t set it up bc of the numerous errors, connection fails etc. I’m incredibly disappointed with this product and support hasn’t even tried to help. I have visited forums and tons of other people are having the same issues and no one has been given a solution. This is one of the most ridiculous things I’ve ever seen. No updates or patches given to Google home. Nothing. For as much money as we have spent of this product, the least you can do it have a product that works or at least have a support line that resolved the issue.
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hi Customer23, thanks for posting a review. We’re sorry to hear that your Nest Wifi points stopped working even after numerous troubleshooting.
Your feedback is important to us, and we’d like to help you the best way we can. We’d like to hear more about what happened, and investigate what’s causing the issue. If you’re willing, please feel free to contact our support team. We’re hoping that you’ll give us a chance to help and improve your experience here: https://support.google.com/googlenest/gethelp
Bad google product
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worked for three months with no issues. Then it started dropping signal randomly for about 5 minutes at a time. Talked to Google and they said it was because my modem from my isp was also a router so thats what causes the issue. But it didnt for the first three months. Waste of $300
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hi Uxgator, thanks for bringing this issue to our attention. It's unfortunate to hear that your Nest Wifi started dropping signal after only having it for three months, and we´re sorry for falling short of providing your support needs. If you´re willing, please contact our support once more. We may need to take a closer look at the issue and figure out the reason that´s causing it. Please do not hesitate to contact us again here: https://support.google.com/googlenest/gethelp
Not a good mesh
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Vs 2 seems to slow down when connected to Vs 1. For the size of my house, I shouldn’t need 6 pods.
No, I would not recommend this to a friendWould not buy again
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Could be a lot better for the price. The last point both my points give weak signals.
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hi Amazing,
Thanks for reaching out to us. We're sorry to hear of the connectivity issue you have with Nest Wifi.
Factors like thick walls, mirrors, windows and even signals from other wireless devices may cause interference that will shorten the distance Nest Wifi router can cover. You may need to shorten the distance between your Nest Wifi Router and Nest Wifi Points to get a better signal coverage.
We care about your experience with our products. If bringing them closer doesn't fix the issue, then we may need to have a look at it in order for us to come up with a resolution. You can always contact us whenever you visit the Nest Wifi support page here: https://support.google.com/wifi/gethelp
Dissapointed
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Complicated and doesnt work as promised too many steps to configure
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hi Melaressensei, thanks for reaching out. We apologize if Nest Wifi is too complicated for you.
If you will allow us, we'd like to walk you through both the setup process and even introduce you to some features for your Nest Wifi. Our support channels are always open for your support needs, if you can reach out to us here: https://support.google.com/wifi/gethelp
not as good as the hype
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I've been through every suggestion on node location, spacing, technical setups - tried everything - and they continue to underwhelm. Latency is frustrating, nodes flash yellow during the day for not apparent reason, network needs to be rebooted every other day to maintain smooth operation. I just can't understand the hype surrounding these.
No, I would not recommend this to a friendNot impressed
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very easy setup. My home is less than 2000 sq ft which this product says it could cover and possibly more than that but it didnt. My internet didn't strengthen or anything. It was okay. In my opinion too much money to spend for "okay" service. I returned mine.
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hi KimNE,
Thank you for taking the time to share your feedback. We’re sorry to hear that you’ve had to return your Nest Wifi. Should you decide to give Nest Wifi another try in the future, we'd be more than happy to help you improve your experience when you visit us here: https://support.google.com/googlenest/contactflow