Customer Ratings & Reviews
- Model:
- R6400-100NAS
- |
- SKU:
- 9054017
Customer reviews
Rating 4.6 out of 5 stars with 13629 reviews
(13,629 customer reviews)Rating by feature
- Setup4.4
Rating 4.4 out of 5 stars
- Range4.4
Rating 4.4 out of 5 stars
- Signal Strength4.4
Rating 4.4 out of 5 stars
Customers are saying
Customers are pleased with the AC1750 Dual-Band Wi-Fi 5 Router's ease of use, range, and performance, frequently citing its straightforward setup and strong signal. Many appreciate the router's reliable coverage and its suitability for streaming. While some find the router's size a bit large, the majority of negative feedback focuses on minor issues such as occasional lag and bright lights.
This summary was generated by AI based on customer reviews.
Rated 2 out of 5 stars
Please consider other routers before buying this
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.About a month ago this router stopped displaying the 5GHz band on all of my wifi capable devices. I live in a small apartment and have many wireless devices so 5GHz was my preferred frequency. Technical services require a subscription so don’t expect to get proper help after the complimentary service expires. I’ve already tried many different troubleshooting methods but no success. Therefore I give this 2 stars. Great while it lasted now it’s just a heap of trash.
No, I would not recommend this to a friendBrand response from Netgear Support
Posted .Hi Sage,
Thank you for your feedback. Please check out this troubleshooting resource: https://kb.netgear.com/000063823/My-wireless-devices-are-disconnecting-from-my-WiFi-network-what-do-I-do?language=en_US.
If this does not resolve your issue, you can contact NETGEAR Support by going to support.Netgear.com and follow the onscreen instructions. Once you’ve registered your product you will be given the options of contacting Support through Phone, Chat, or email.
Regards,
NETGEAR Team
Rated 3 out of 5 stars
works after troubleshooting
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This didn't work out of the box. We had to call Netgear, and then got it working. It stopped working again about a week later but we used the troubleshooting site to get it working again. Other than those it works great.
I would recommend this to a friendRated 3 out of 5 stars
Can’t handle Multiple device!
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.If you’re working at home and have Multiple device and smart home features don’t get this router it can’t handle it my if you need Customer service from NETGRAR good luck to you.
No, I would not recommend this to a friendRated 3 out of 5 stars
Range could be better
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.replaced a slightly more powerful router (ac1900) with this one but the difference is much greater than expected. had a similar model from another brand and the range ear better. I'm looking to replace it now.
No, I would not recommend this to a friendRated 1 out of 5 stars
Not what it's cracked up to be
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Got this to replace my old Net Gear. Was easy to set up but would not connect to the internet. I called Xfinity and spent 6 hours over 2 days to try to connect it and get my devices to connect. My son had to use an open wifi to do his cyber school. I downloaded the app and it said that it wasn't connected. I tried to take it back, but I got the run around. I cut my losses, threw it out and reconnected the old Net Gear, which constantly cuts off.
No, I would not recommend this to a friendRated 3 out of 5 stars
Good product
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.As in most netgear products the hardware is ver good but the software is terrible. It is difficult to use the hardware if you keep the software installed
No, I would not recommend this to a friendBrand response from Netgear Support
Posted .Hi Steve,
We appreciate your feedback and we want you to know that your experience is important to us. We are sorry to hear that you had a difficult experience with the firmware update on your router. You may consider resetting the router after an update, this resource should help you https://kb.netgear.com/9665/How-do-I-perform-a-factory-reset-on-my-NETGEAR-router
Please let us know if this resolved your issue by updating your review. If you need further assistance, please email us at [email protected] for additional resources or to contact one of our support experts. We will be happy to help.
Thank you.
NETGEAR Team
Rated 3 out of 5 stars
Set up was difficult!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The router works well once you get it up and going. Had to be on the phone with a netgear associate for 45 minutes before we could get the product updated and running.
I would recommend this to a friendRated 3 out of 5 stars
Not that fast and reliable
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I am not sure if it is a problem with the router or with its location. See my review of Geek Squad installation of same. Whatever the issue I am getting about the same performance as I got with my old $40 router.
No, I would not recommend this to a friendRated 3 out of 5 stars
Router
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Just not much range so I got spectrum to install their router and seems to do the job. I did have a Google mesh system and it worked well but died after 15 months.
No, I would not recommend this to a friendBrand response from Netgear Support
Posted .Hi Richard,
Thank you for your review. We understand that you have been having a difficult time with the product lately and we would like to look into some of the support opportunities that we have available. Your product comes with a one-year warranty and 90 days of complimentary tech support. If you need further assistance, please log in to MyNETGEAR and click support for additional resources or to contact one of our support experts. They will be happy to help.
Thank you.
Rated 2 out of 5 stars
Rebooting itself-already on an exchange
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.i have been in contact with the company because the router has been rebooting itself like 3 times a day. until i finally got an exchange. So 4 days away from installing the exchange, and mind you i also got a new modem. The router is rebooting itself again. It is really annoying i want to get another brand and now it says i cant return it on best buy. So is like what do i do now? im working and going to school this routers aren't cheap. avoid purchasing this brand.
No, I would not recommend this to a friendRated 3 out of 5 stars
Not for us
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We live in "the dead zone" out in the country and were hoping this might help our less than stellar internet service. It did not help. That is not to say that this is probably an excellent product for the normal user.
I would recommend this to a friendRated 3 out of 5 stars
Ok not great
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Ok not anything dpecial. Is what it is nothing special. Wiuld would recommend only if someone just needed some basic router for school which is what this was for so it worked out fine
I would recommend this to a friendRated 3 out of 5 stars
Good enough router
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I think it’s an ok router in terms of performance. I don’t like the antennas showing. I also don’t like that I have to get a modem also. I should have gotten an all on one router and modem.
No, I would not recommend this to a friendRated 3 out of 5 stars
Having a Problem
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I had this router for almost 8 month and it started having problems. I have to shut it off and restart every other day otherwise I can have WiFi connectivity.
No, I would not recommend this to a friendBrand response from Netgear Support
Posted .Hi Mohamed,
We appreciate your feedback and we want you to know that your experience is important to us. We are sorry to hear that you had a difficult experience with your product. This resource should help you " How do I troubleshoot my wireless network?" To find this resource, one of many others, please login to MyNETGEAR and click support.
Please let us know if this resolved your issue by updating your review. If you need further assistance, please log in to MyNETGEAR and click support for additional resources or to contact one of our support experts. We will be happy to help.
Thank you.
Rated 3 out of 5 stars
So so Performance
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The router has two bandwidths. The ISP maximum download speed advertised at 60 mbps, have not achieve this speed from the router on either bandwidth. Don't know if it's the ISP or the unit......
No, I would not recommend this to a friendRated 3 out of 5 stars
Great if you don’t use much.
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We have had numerous problems logging in to our WiFi. It disconnects often and interrupts our downloads. We actually traded it in for a second one with similar issues.
No, I would not recommend this to a friendRated 3 out of 5 stars
Router is good inside range, not outside
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It’s average. Have had better with longer range outside. Hooked up Verizon Samsung extender for service and the port is solid red. Seems like I will just have to deal with it not at full capacity.
I would recommend this to a friendRated 3 out of 5 stars
Too slow for streaming
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I didn't think I would need a monster router after my son the gamer moved out, so I downsized, and wish I hadn't. I will probably see if BB will take this router back, and then buy the monster router after all.
No, I would not recommend this to a friendRated 3 out of 5 stars
Average product
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I feel too much fluctuations in the internet connection. Speed test shows too much variations. Like sometimes 50s mbps but sometimes 15-16 mbps. While Comcast connection always shows over 100 mbps
No, I would not recommend this to a friendRated 1 out of 5 stars
Doesn't Work!
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Doesn't work with a ATT&T Netgear hotspot, don't waste your money! App is stupid too!!!!
No, I would not recommend this to a friend
