Customer Ratings & Reviews
- Model:
- R6400-100NAS
- |
- SKU:
- 9054017
Customer reviews
Rating 4.6 out of 5 stars with 13629 reviews
(13,629 customer reviews)Rating by feature
- Setup4.4
Rating 4.4 out of 5 stars
- Range4.4
Rating 4.4 out of 5 stars
- Signal Strength4.4
Rating 4.4 out of 5 stars
Customers are saying
Customers are pleased with the AC1750 Dual-Band Wi-Fi 5 Router's ease of use, range, and performance, frequently citing its straightforward setup and strong signal. Many appreciate the router's reliable coverage and its suitability for streaming. While some find the router's size a bit large, the majority of negative feedback focuses on minor issues such as occasional lag and bright lights.
This summary was generated by AI based on customer reviews.
Rated 3 out of 5 stars
Problems
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Problematic even w a new network and extender. Hoping to get rid of and try something else.
No, I would not recommend this to a friendBrand response from Netgear Support
Posted .Hi MrSmith973,
Thank you for your review. If you need further assistance, please log in to MyNETGEAR and click support for additional resources or to contact one of our support experts. They will be happy to help.
Thank you.
Rated 3 out of 5 stars
Descent
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I like the product but upon getting home and plugging it in I realize that I needed more for what I like to do on a day-to-day basis.
No, I would not recommend this to a friendRated 3 out of 5 stars
Nice for the price
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I bought it to game in my upstairs room. The signal was fine but didn’t have too many devices connected to it either.
No, I would not recommend this to a friendRated 3 out of 5 stars
netgear
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Netgear ARMOR is a Pain , can't get rid of it and it keeps computer from updating
No, I would not recommend this to a friendBrand response from Netgear Support
Posted .Hi armorpain,
We appreciate your feedback and we want you to know that your experience is important to us. We are sorry to hear that you had a difficult experience with NETGEAR Armor. This resource should help you https://kb.netgear.com/000060900/How-do-I-turn-NETGEAR-Armor-on-or-off-using-the-Nighthawk-or-Orbi-app
Please let us know if this resolved your issue by updating your review. If you need further assistance, you can visit http://support.netgear.com to register your product, get help, access the latest downloads and user manuals, and join our community. We recommend that you use only official NETGEAR support resources.
Thank you.
NETGEAR Team
Rated 3 out of 5 stars
Wi-fi
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This wi-fi router is supposed to be for a 1000 sq. ft. house. The signal is not great even when you are close to it.
No, I would not recommend this to a friendRated 3 out of 5 stars
Not great
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I was told the Night Hawk routers were much better than twc standard routers. This one turned out to be no better in any feature
No, I would not recommend this to a friend- Pros mentioned:Speed
Rated 1 out of 5 stars
Started out great then, Whammm,
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This was perfect for about 5 months then, something died inside. Now I cannot reach more than 4mb/s up or down. I replaced with a Spectrum-provided Sagecmom and now I am back to 375 mb/s speed. This is the second Netgear to poop out. :(
No, I would not recommend this to a friend Rated 3 out of 5 stars
Not for Verizon Fios
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This router is not compatible with Verizon Fios despite what staff may say.
I would recommend this to a friendRated 3 out of 5 stars
didn't work for my situation
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I needed a bonded modem and this was recommended at the store. It didn't work in my situation - needed a bonded modem with this.
I would recommend this to a friendRated 2 out of 5 stars
Meh router - but good brand.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Works great over Ethernet. But WIFI is dodgy. Using 5Ghz bandwidth is the only way to go (usually runs from 100 - 200+ Mbps). Using 2.4 Ghz runs very slow (10 - 30 Mbps, but when it runs alright it runs at 100 Mbps). The router has to be constantly factory reset every few months to fix any WIFI signal problems.
No, I would not recommend this to a friendBrand response from Netgear Support
Posted .Hi Customer,
We appreciate your feedback and we want you to know that your experience is important to us. We are sorry to hear that you had a difficult experience with your product. This resource should help you https://kb.netgear.com/000061716/How-can-I-troubleshoot-my-NETGEAR-router
Please let us know if this resolved your issue by updating your review. If you need further assistance, please email us at [email protected] for additional resources or to contact one of our support experts. We will be happy to help.
Thank you.
NETGEAR Team
Rated 3 out of 5 stars
New Router
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Did not like this product. Set up was terrible and thats why I returned this product.
No, I would not recommend this to a friendBrand response from Netgear Support
Posted .Hi Eddieb,
Thank you for your review. We appreciate your feedback and we want you to know that your experience is important to us. We are sorry to hear that you had a difficult first experience with your product and returned it. If you need further assistance, please email us at [email protected] for additional resources or to contact one of our support experts. We will be happy to help.
Thank you.
Rated 1 out of 5 stars
HORRIBLE CUSTOMER SERVICE & ROUTER
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.THE NETGEAR ROUTER AC 1750 that I bought on 5/25/17 STOPPED WORKING PROPERLY JUST AFTER 35 DAYS. WHEN YOU CALL NETGEAR'S CUSTOMER SERVICE YOU GET INDIA AND YOU CANNOT UNDERSTAND A WORD THEY ARE SAYING. I AM STILL UNDER THE 90 DAYS WARRANTY PERIOD BUT NETGEAR WILL NOT HONOR THE WARANTY. NETGEAR TELLS ME I HAVE TO PAY THEM $79.00 TO GET CUSTOMER SERVICE. WHAT A JOKE. IF I COULD GIVE THEN NO STARS I WOULD AND BEST BUY WILL NOT HELP ME WITH THE PRODUCTS THEY SELL. I AM OUT $121.00. I WOULD NOT RECOMMEND ANYTHING NETGEAR.
No, I would not recommend this to a friendRated 3 out of 5 stars
Good enough
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I’m only giving 3 star because it’ll randomly shut down
I would recommend this to a friendBrand response from Netgear Support
Posted .Hi Jj526,
Thank you for your review, we appreciate your feedback and we want you to know that your experience is important to us. We are sorry to hear that you had a difficult experience with your product. This resource should help you troubleshoot your device: https://kb.netgear.com/000061716/How-can-I-troubleshoot-my-NETGEAR-router?language=en_US.
If you need further assistance, you can contact NETGEAR Support by going to: https://my.netgear.com/support/contact.aspx and follow the onscreen instructions. Once you’ve registered your product you will be given the options of contacting Support through Phone, Chat, or email.
Regards,
NETGEAR Team
Rated 3 out of 5 stars
average quality
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.average quality. Losses signal... Tried reconnecting to network, not working well so far. Will try one more thing or will be returned.
No, I would not recommend this to a friendRated 3 out of 5 stars
It helps a little
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This product had excellent reviews and yet it doesn't work so well in our house. Still have areas where the wifi is not so good.
No, I would not recommend this to a friendRated 3 out of 5 stars
Not all parts
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I bought a dorm fridge. It was missing the keys, ice tray and the light cover. The description was open box in excellent condition.
I would recommend this to a friendRated 3 out of 5 stars
Not sure my new router was worth the money.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Paid a lot of money for this router. Should have taken my time and researched my options.
No, I would not recommend this to a friendRated 3 out of 5 stars
Confusing to me.
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This router TO ME is confusing and I hope it is working properly.
No, I would not recommend this to a friendBrand response from Netgear Support
Posted .Hi ChanW,
We appreciate your feedback and we want you to know that your experience is important to us. This resource should help you: https://kb.netgear.com/000061716/How-can-I-troubleshoot-my-NETGEAR-router?language=en_US.
If you need further assistance, you can visit https://my.netgear.com/support/contact.aspx to register your product, get help, access the latest downloads and user manuals, and join our community. We recommend that you use only official NETGEAR support resources.
Thank you,
NETGEAR Team
Rated 1 out of 5 stars
WiFi constantly goes out
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.WiFi constantly drops. Always have to reset router once WiFi drops to get WiFi back. Ethernet port works fine, but if you are relying on WiFi then please don’t waste your money on this router. After having a lot of issues with this router, I read some forum and there is no fix to this besides buying a new router. Don’t waste your money on this router unless you want to reset your router every other day. I can’t return the router anymore so waste of my money. Looking into another router at the moment. Prob not going back to Netgear since Netgear routers have been causing a lot of issues for me.
No, I would not recommend this to a friendBrand response from Netgear Support
Posted .Hi BirtThao,
We appreciate your feedback and we want you to know that your experience is important to us. We are sorry to hear that you had a difficult experience with your product. This resource should help you "https://kb.netgear.com/1110/How-do-I-troubleshoot-my-wireless-network"
Please let us know if this resolved your issue by updating your review. If you need further assistance, please log in to MyNETGEAR and click support for additional resources or to contact one of our support experts. We will be happy to help.
Thank you.
Rated 3 out of 5 stars
Problem
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I received an email saying that I needed to instaysm update. I couldn't do this even though I followed all the instructions
No, I would not recommend this to a friend
