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Customer Ratings & Reviews

Customer reviews

Rating 3.4 out of 5 stars with 14 reviews

Rating Filter

Rating by feature

  • Value

    Rating 3.6 out of 5 stars

  • Quality

    Rating 3.6 out of 5 stars

  • Ease of Use

    Rating 4.3 out of 5 stars

Pros mentioned filter

Cons mentioned filter

64%would recommend to a friend

Customers are saying

Customers value the DiamondHeat 2-in-1 Convection Heater for its efficient heating capabilities, with many users mentioning how well it keeps their rooms warm. However, there are concerns about its durability, as some customers have reported that their heaters stopped working after limited use.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1 Showing 1-14 of 14 reviews
  • Pros mentioned:
    Heat output

    Rated 5 out of 5 stars

    I love this heater

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It was easy to mount on the wall. It looks beautiful and puts out a nice heat with no noise.

    I would recommend this to a friend
    • Brand response from NewAir Team
      Posted .

      Thank you for the 5-star review and for posting your comments in regards to this product. We highly appreciate your feedback. Thank you for choosing Newair. newair

  • Cons mentioned:
    Size

    Rated 5 out of 5 stars

    Heater

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This guy was littler than what i thought but bigger than what i expected lol it came packaged well and was delivered faster than the guessed amounted date instead of monday i got on the friday before it is quiet easy to assemble and place or not

    I would recommend this to a friend
    • Brand response from NewAir Team
      Posted .

      Thank you for the 5-star review and for sharing your thoughts about the unit AH-480. We highly appreciate your feedback. Thank you for choosing Newair. newair

  • Cons mentioned:
    Size

    Rated 3 out of 5 stars

    # seen but not heard

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like that it is quiet and doesn’t have a light. It is a little bulky and a bit of an eye sore.

    I would recommend this to a friend
    • Brand response from NewAir Team
      Posted .

      Thank you for sharing your thoughts about the unit. We highly appreciate your feedback. Thank you for choosing Newair. newair

  • Pros mentioned:
    Heat output

    Rated 4 out of 5 stars

    warm nice heater

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A very good heater quiet it warm panel looks good

    I would recommend this to a friend
    • Brand response from NewAir Team
      Posted .

      Thank you for the 5-star review and for posting your comments in regards to this product. We highly appreciate your feedback. Thank you for choosing Newair. newair

  • Best Buy Employee

    Rated 5 out of 5 stars

    Great heater

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    Best Buy Employee
    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works very well. Easy to set up on wall or move around. Make sure to put the screws for the wheels where you know.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Stopped working

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It looks good but I bought this 2 years ago and used it maybe 20-30 times in the last 2 years and it just stopped working. Save your money and get a different heater

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Just stopped working.

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It was in the same spot past 2 months, turned on every morning, and turned off every night until it just stopped working for no apparent reason. The little red light won't come on and no heat.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Help! Product not working

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've owned the product a few months. Used it maybe twice. Went to turn it on today, and it's not working AT ALL. It worked fine a few weeks ago. Nothing happened to it. Yes, the outlet works. I'm about 10 days past the return date, and I'm angry!!

    No, I would not recommend this to a friend
    • Brand response from NewAir Team
      Posted .

      Hi There
      Thank you for taking the time to leave a review on your unit. I do apologize for the inconvenience you are currently facing with this product. Please give me a call at 855-963-9247 select customer service and ask for Alai. I will be happy to assist you with this matter. Please reach out to us so we can provide the best possible solution. Best Regards, Customer Care newair

  • Rated 5 out of 5 stars

    Great heater

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very quiet and smooth sound. Just what we needed for an office!

    I would recommend this to a friend
    • Brand response from NewAir Team
      Posted .

      Thank you for the 5-star review and for posting your comments in regard to this product AH-480. We highly appreciate your feedback. Thank you for choosing Newair. newair

  • Rated 1 out of 5 stars

    Don’t purchase

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Worked great for 2 months and then wouldn’t turn on

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Do good job

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good buy recommend this for small room. I use for bathroom

    I would recommend this to a friend
    • Brand response from NewAir Team
      Posted .

      Thank you for the 5-star review and for posting your comments in regards to this product. We highly appreciate your feedback. Thank you for choosing Newair. newair

  • Pros mentioned:
    Heat output
    Cons mentioned:
    Size

    Rated 5 out of 5 stars

    Works beautifully!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a super nice heater. It works so well. It is totally silent. It really puts out the heat. I have only used it on low so far. I have no doubt it will keep up when it gets colder. It's a little bigger than I thought it would be but it still fits where I needed it to fit.

    I would recommend this to a friend
    • Brand response from NewAir Team
      Posted .

      Thank you for the 5-star review and for sharing your thoughts about the unit. We highly appreciate your feedback. Thank you for choosing Newair. newair

  • Pros mentioned:
    Heat output

    Rated 4 out of 5 stars

    Winter savings

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am very pleased with the quality of this product it keeps my rooms hot

    I would recommend this to a friend
    • Brand response from NewAir Team
      Posted .

      Thank you for taking the time to leave a star rating on your AH-480.Thank you for choosing Newair! newair

  • Rated 1 out of 5 stars

    Poor quality

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Burning Smell not worth money I don’t recommend this product

    No, I would not recommend this to a friend
    • Brand response from NewAir Team
      Posted .

      Hi There
      Thank you for taking the time to leave a review on your unit. I do apologize for the inconvenience you are currently facing with this product. Please give me a call at 855-963-9247 select customer service and ask for Alai. I will be happy to assist you with this matter. Please reach out to us so we can provide the best possible solution. Best Regards, Customer Care newair

  • Customer reviews from Newair

    User rating, 4.6 out of 5 stars with 85 reviews on Newair.

    See all Newair reviews
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