Customer Ratings & Reviews
- Model:
- DP2-161-8L
- |
- SKU:
- 6411044
Customer reviews
Rating 3.9 out of 5 stars with 337 reviews
(337 customer reviews)Rating by feature
- Value4.0
Rating 4.0 out of 5 stars
- Quality4.0
Rating 4.0 out of 5 stars
- Ease of Use3.9
Rating 3.9 out of 5 stars
Customers are saying
Customers often highlight the decent camera quality, with many praising the clear daytime images and sharpness. The system's ease of installation and setup is also frequently mentioned as a positive aspect. While night vision capabilities are noted, there is limited feedback on this feature.
This summary was generated by AI based on customer reviews.
Rated 2 out of 5 stars
not that great
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.i baught these cameras in the hopes that they would match my previous ones. These ones have a 30 second delay while watching which is fine i guese. The app to view on your phone and tablets is soooooo bad. Rarrely works
No, I would not recommend this to a friendBrand response from Night Owl
Posted .Hi Mokeith. It sounds like you are in need of some troubleshooting assistance. We would need to gather some more information from you about your setup, in order for our team to help figure out the issue and provide a resolution. We do have easy to access troubleshooting material on your products support page at https://support.nightowlsp.com/hc/en-us. If you need additional assistance, simply use the Contact Us link to reach our technical support team. Please ensure your device is running the latest software version to access phone support. We thank you for choosing Night Owl.
Rated 5 out of 5 stars
Great gift idea
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Did not buy them for myself they were a mothers day gift
I would recommend this to a friendRated 5 out of 5 stars
Easy to use.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I’m very happy with my new cameras, and I think I got a good price.
I would recommend this to a friendRated 5 out of 5 stars
Night owl great product
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Night owl is the best home security system that I have purchased
I would recommend this to a friendRated 5 out of 5 stars
5.5
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These cameras work.great, spotlight is a wonderful addition!!
This review is from Night Owl - 16 Channel 4 Camera 1080p HD Indoor/Outdoor Wired DVR Surveillance System with 1TB Hard Drive - Black/White
I would recommend this to a friendRated 5 out of 5 stars
Reliable cameras
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.also up grading my system with night owl.great security system.
I would recommend this to a friendRated 1 out of 5 stars
Garbage
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This is the worst product I have ever purchased, and even worse customer support. I waited on the phone for over 4 hours, as well as at the same time, getting repeated disconnects trying to use the "live support" online. Was never able to even get the system set up. I would not even recommend this to people that I do not like. Returned the same day as purchased.
No, I would not recommend this to a friendBrand response from Night Owl
Posted .We are sorry to hear you had an issue getting ahold of our technical support team. We strive to minimize hold times as much as possible and also provide easy to access self help material on our support site including your product manual, FAQs, troubleshooting guides, video tutorials and more. What time of day did you call? Our average hold time is less than 5 minutes to speak with an agent. Again, we are sorry you had the experience that you did and hope that you will give Night Owl another chance. Thank you.
Rated 5 out of 5 stars
Camera
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works well as for the project it was purchased for
I would recommend this to a friendRated 5 out of 5 stars
Nightgowl
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great product, good quality and at a reasonable price
I would recommend this to a friendRated 1 out of 5 stars
Grossly disappointed
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worst buy ever. The app to watch live feed online sucks, no customer service at all, they say they have the cloud option but they don't. I so wish i would have returned this system and got my money back. Should have just spent the time and took down all the cameras. I gave plenty of time before i wrote this review for them to fix the app and get the cloud storage back up and running, but 7-8 months later and nothing. Please don't waist your money. I would not even give 1 star.
No, I would not recommend this to a friendRated 2 out of 5 stars
Security cameras
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Night graphics not good. Tried on a monitor and a tv. Same look like white globs instead of people. Got a blink system wireless and much better graphics.
This review is from Night Owl - 16 Channel 4 Camera 1080p HD Indoor/Outdoor Wired DVR Surveillance System with 1TB Hard Drive - Black/White
No, I would not recommend this to a friendRated 1 out of 5 stars
terrible quality
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The image was horrific not clear at all, expecting better quality due to the price but it was very blurry even if I adjusted the settings! Also, the wires look very dull which makes it worse. Definitely going to return them ASAP!!!
No, I would not recommend this to a friendBrand response from Night Owl
Posted .Hi Ed. Have you called our technical support team to troubleshoot the issue you are having? We would need to gather more information from you so our agents can assist. The issue you are describing could be the result of how the product is being setup and viewed. To learn more we would need to speak with you. Please visit support.nightowlsp.com to view easy to access troubleshooting material, including your product manual. If you need additional assistance, simply use the Contact Us link to reach our technical support team. Please ensure your device is running the latest software version to access phone support. We thank you for choosing Night Owl.
Rated 1 out of 5 stars
Difficult to set up.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.After purchasing this system I found it extremely difficult to give it anything beyond one star. The reason being is st present I am waiting on my 3rd DVR from the manufacturer. The instructions for this model is ambiguous at best. The first 2 DVR's locked up and I was not able to view the cameras remotely or on my monitor. If the 3rd DVR does the same I will be sending the system back to the manufacturer for a refund of my purchase price.
No, I would not recommend this to a friendBrand response from Night Owl
Posted .Good Afternoon. We are sorry to hear you have had issues with the setup portion of this product. When you receive the new DVR, please email [email protected] regarding setup. One of Night Owl's technicians will reach out to you and can even schedule a call to ensure you get everything setup right. We look forward to hearing from you. Thank you!
Rated 2 out of 5 stars
Night owl
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Not really what we expected, the mobile app takes forever to load sometimes it doesn’t even record the motion. And on top of that the DVR does not store any of the video...
This review is from Night Owl - 16 Channel 4 Camera 1080p HD Indoor/Outdoor Wired DVR Surveillance System with 1TB Hard Drive - Black/White
No, I would not recommend this to a friendBrand response from Night Owl
Posted .Good afternoon. We are sorry to hear you have had an issue with your product. But your statement is not correct. This DVR comes with a 1TB pre-installed hard disk drive (HDD) to store your recordings locally (free of charge). If you are having an issue accessing the recordings, simply contact our technical support team for assistance. Additionally, the system absolutely records when human motion is detected. Again, if you are having trouble with one or more of the cameras, that is something we can troubleshoot with you to find the root cause. Lastly, slow load speeds for the App are directly linked to insufficient Internet speeds. Please test your Internet speeds and ensure you are meeting our minimum threshold for the system in question. We do provide easy to access troubleshooting material on your products support page at https://support.nightowlsp.com/hc/en-us. If you need additional assistance, simply use the Contact Us link to reach our technical support team. Please ensure your device is running the latest software version to access phone support. We thank you for choosing Night Owl.
Rated 1 out of 5 stars
Would not work out of the box.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I was very excited to receive this package, unfortunately this is just about as cheap as a system can come. The new DVR power supply was bad. I replaced the power supply, but the system would crash after only a few seconds. I though I had everything sorted out, but after a few minutes the system would crash again. This item was returned a few days later.
No, I would not recommend this to a friendBrand response from Night Owl
Posted .Hi Dwade. We are sorry to hear you had a negative experience with your Night Owl product. Did you contact technical support for assistance with the setup issues you experienced? Our agents are standing by and ready to assist. We would like to learn more and turn this around. Please email [email protected] with your name, best contact method, time of day to reach you and a brief statement regarding your current experience. We will promptly follow up with you and work to drastically improve your experience.
Rated 1 out of 5 stars
Tech support
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Tried for 8 days to get a chat going with these guy and the end results were disappointing. Either the web site is under going maintenance or the software is incompatible with the DP2 system and still in development. I finally got the phone app working, but the CMS connect for The PC is not. Like someone said the person and face recognition is a joke. It see's our dog as a person. Plants moving by the front door also.
This review is from Night Owl - 16 Channel 4 Camera 1080p HD Indoor/Outdoor Wired DVR Surveillance System with 1TB Hard Drive - Black/White
No, I would not recommend this to a friendBrand response from Night Owl
Posted .Good afternoon and thank you for reaching out. We understand you have spoken with our support team on chat and would like to provide you with some more assistance to get your system up and running. Our DP2 Series does not currently have CMS software, which is why it is not listed on our support site. The Connect CMS is not compatible with our DP2 Series, which is why you cannot get it to work. Regarding the facial capture, much of its effectiveness has to do with the installation location and environment of the cameras. That is something our agents can troubleshoot with you to determine if your cameras are in optimal installation locations. Please email [email protected] with your best contact information. That will put you in touch with our advanced agents who can provide further assistance. We look forward to hearing from you.
Rated 1 out of 5 stars
Elk Grove store manager didn’t help.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I got this Cameras for Christmas and didn’t tried to install them after three weeks later but they are a pain to connect to internet service. DVR came defective. So I tried to take it back or exchanged it but the return time limit was over . So I end up having the defective DVR sitting on my garage and cameras installed just got the look , I called customer service but it was workless. So in resume this system along with Best Buy customer service is really bad. DON’T BUY IT.
This review is from Night Owl - 16 Channel 4 Camera 1080p HD Indoor/Outdoor Wired DVR Surveillance System with 1TB Hard Drive - Black/White
No, I would not recommend this to a friendBrand response from Night Owl
Posted .Hi Jose. Not sure what occurred here. But your product comes with a 1-year manufacturer's warranty. So as long as you have the proof of purchase, which you can get from Best Buy, we can assist you with a warranty claim. Please email [email protected] with your name, best contact phone number, model number and proof of purchase. Also include a brief description of what you are experiencing and an agent will gladly assist. Thank you.
Rated 1 out of 5 stars
security cameras
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We bought security cameras and had them installed, they were defective and retailer told us Night owl was better. Okay quality for day time viewing but poor quality for night time viewing. Night viewing is gritty at best, motion viewing is blurry, can't make out facial. I am returning them for up graded cameras. Would not recommend Night Owl. Make sure you purchase from a reputable retailer for easy return, Less hassle and headache. Purchased on 11/09/2020, exchanged on 12/04/2020.
No, I would not recommend this to a friendBrand response from Night Owl
Posted .We are sorry to hear you had a negative experience with your Night Owl product. Did you contact our technical support team for assistance with your products setup? We have agents at the ready to troubleshoot a wide array of issues customers can face such as blurry images. We are sorry we were not able to help and wish you all the best.
Rated 2 out of 5 stars
Night owl
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Have had problems from 2 of the cameras so far one broken out of the box and another that wont pick up motion and the app is terrible also
This review is from Night Owl - 16 Channel 4 Camera 1080p HD Indoor/Outdoor Wired DVR Surveillance System with 1TB Hard Drive - Black/White
No, I would not recommend this to a friendRated 1 out of 5 stars
This does not have Audio!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It does not have audio as it list. The instructions are pretty much just for hook up. It's not something I would recommend I hope I'm able to return it. I cant even reset my password to login after I forgot it so yeah I would not consider this something I would want or even consider anyone else would want for the price.
This review is from Night Owl - 16 Channel 4 Camera 1080p HD Indoor/Outdoor Wired DVR Surveillance System with 1TB Hard Drive - Black/White
No, I would not recommend this to a friendBrand response from Night Owl
Posted .We do not list that this product has audio. The cameras are not audio enabled nor is the DVR audio capable. This product is not marketed as having audio. We are sorry there was any confusion and are sad to see you are having a negative experience with your product. Regarding the password issue, please visit the following site to quickly remedy this. https://support.nightowlsp.com/hc/en-us/articles/360045461033-TA-Series-Password-Reset-Options