Customer Ratings & Reviews

Purchased a NIU KQI3 Pro directly from NIU. Less then a year later was experiencing issues with the throttle. The NIU displayed an E3 error code when turned on, electric throttle issue and does nothing else. I contacted NIU support. They verified scooter was under warranty and said they would refer my case to their service dept. Service reached out a week later and sent me detailed instructions for sending unit to California for repair. This is where the real problem is they refuse to correct. The instructions state to cover up the hazardous label for the scooters battery on the packaging so that Fedex will accept. Fedex is on to this and pulled off the cover ups to reveal the labels. Fedex then states they cannot accept the shipment based on the shipping label created by NIU. NIU is not paying for the correct shipping labels as I think they must be more expensive. It has been almost 2.5 months since I contacted NIU to get warranty service and over 50 days since I have notified them about Fedex refusing the shipment based on their shipping label being incorrect. I have reached out to NIU support on many occasions and they have just been stalling and saying they reached out to the relevant department and they will be in contact with me... OVER 50 DAYS!!! No Resolution! My recommendation is you purchase a reputable brand that will honor its warranty.

I really love how smooth it rides. It was kinda scary at first. But I got a hang of it super fast.

Excellent electric scooter, charges fast and last very long.

Its a great ride. Just the app doesnt work with some android phones.

Great all around scooter. Really goes fast as it says it will and is very sturdy.

Very good , I'm loving . highly recommend. and fast delivery .

It’s great for getting me to and from my band practice. Beware of potholes though!

It worked great in the begining then it takes for ever to charge thats if the charger reads it and turns it on tires always go low and no suspension so it hits hard and not a soft ride get something else

I purchased 3 of these in July 2022. All scooters kept indoors over the both winters. Just this spring 2 are dead in the water. One is a code 33 and and the other won't even take a charge. I contacted NIU, they stated that both needs new batteries. Warranty is only 2 years, so looks like I'm out. They gave me an estimate of $525 for 1 new battery. I told the representative that right now, a brand new, same scooter on your website is $495. She just kept quiet didn't say anything and it got awkward. I did plenty of research and there isn't a company or anyone out there that makes compatible batteries for these scooters. Do Not Buy. Invest your money with something else more reliable.

I lime becuase it has great features and some cool more about it

As advertised. Rides well and easy to set up. It can be a bit jarring on poor road conditions.

The handlebars are crooked. The screws are perfectly aligned and handlebars are off by a good 15 to 20° when the wheel is straight.