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Nokia - 6.1 with 32GB Memory Cell Phone (Unlocked) - Copper Black-Front_Standard

Customer rating

Rating 4.2 out of 5 stars with 430 reviews

84%
would recommend to a friend

Expert rating

Rating 3.9 out of 5 stars with 11 reviews

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Customer ratings & reviews

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  • Rating: 5 out of 5 stars

    Dependable, good features and great value

    Posted
    Cognomen
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    We researched reviews and other sources intensely to find a new phone that had 1) decent speed on benchmarks 2) average to high battery life 3) decent brightness, for outdoor use etc 4) reliable brand quality and reliablity and 5) the newest version of Android, and good manufacturer support for timely upgrades. We were not overly worried about the camera but of course we wanted it to be decent. And obviously, we wanted all this without spending top dollar. If you do the digging we did, you will find it hard to meet all these criteria in one phone! BUT the Nokia 6.1 does it and we recommend it readily. If you want the *fastest* phone with the *brightest* screen and the *longest* battery life, you will have to spend *two or maybe three times the price* of this phone, And even for that money there are compromises, so we are very pleased with the Nokia's value. After a month of use we are please to say that its speed is entirely adequate for our needs. This is a notable factor, because when shopping you will have to think about the processor, and how many cores it has, and the clock speed, and the amount of working RAM. On this phone, those factors are "above average" but not -- on paper at least -- at the flagship level. For most apps I do not think you will notice or care what the paper specs say. It is fast to use. And given the multi-hundred dollar price advantage versus those phones, this is a perfect level for us and I'm sure it is fine for most people. You can have 2 or 3 apps running at once and not notice a major speed hit. Honestly it is more impressive than we expected. If you care more about the camera than anything, well you might want a different phone, but I think that is a mistake on your part (!) because our research shows that fancy camera features always mean a trade-off in some other important area. The Nokia is perfectly fine for most people. It has Carl Zeiss optics, and you can find photographers reviewing the phone who think it is great when using the manual adjustment features. With those caveats, now consider this: the phone is made from a solid block of aluminum. NOT glass. Dropping it might break the front (although it is Gorilla Glass) but you will not be able to shatter the body of the phone. I think this is a huge deal. This phone has "Android One" which is an arrangement whereby Google guarantees to provide software patches and updates, *promptly* for at least 2 years (might be longer, you can check). Our phones came with Android Oreo 8,1 -- and have already had two small updates in 30 days! I think this is another huge deal. We have not traveled far enough to test phone reception in diverse settings, but others have and you can look that up. It is rock solid for us so far. It pairs easily with our Wifi, sends and receives texts including pictures, etc. I can print from the phone to my wi-fi capable printer with almost no effort, really handy. You can connect with any popular streaming service and have music in the background while using other apps. You can watch movies on it. Basically it does all the stuff you might want to do. Other features -- this phone has NFC, which you do not find in some cheaper phones. It has an earphone jack (!). Its fingerprint sensor is very well placed on the back, and works easily. At this price, very few phones are fully water proof and this one does not claim to be. To get that one feature means giving up much of what I like about this one, and probably spending more. I don't think it is worth that trouble -- in my family, nobody has ever dropped a phone into water, and I do not know why it is talked about so much. I think it is overly hyped but in any case you will not get it below $300 with all these other features, period. Put another way -- you *are* likely to drop a phone onto a hard surface sooner or later. This phone should do better in that situation than some all-glass phones with waterproofing. Going forward, I think more and more apps will use advanced connections like NFC, and wi-fi calling, etc. Your wired connectors will be USB type C. You will want the operating system to be current and well-maintained. You will want to be able to make calls, hear and be heard, send texts and emails, and run any mainstream app reliably. This phone does all that, and few phones in this price range can check all those boxes. You may well have different priorities but as of mid-2018 you won't find many --if any -- phones for $270 that can do all that I have described here. So, yes we are very happy with ours!

    I would recommend this to a friend

  • Rating: 2 out of 5 stars

    A Beautiful Android One Phone with Nagging Flaws

    Posted
    Teemster
    • My Best Buy® MemberMember

    I really wanted to love the Nokia 6.1. Because it's part of the Android One program that ensures timely OS and security updates and features a clean Google Android experience, it's basically like a midrange (much less expensive) version of the Google Pixel. It also ticked my other boxes: unlocked (not tied to a specific carrier), rear-mounted fingerprint sensor, NFC chip for Google Pay, nice full HD screen, reasonably fast processor, premium-looking high-quality build, etc. I knew the phone was bigger than I wanted (even bigger than my prior phone, a Nexus 5X) but phones keep getting bigger and there wasn't anything smaller that offered all the features this phone had, at least at anywhere near its price, so I bought it. Unfortunately, after more than a month of use, there are three flaws this phone has that keep me from being fully happy with it. First, it's just not comfortable to hold for any length of time due to its width and its boxy design with somewhat sharp metal edges. At 75.8 mm wide, it's only 3.2 mm wider than my old Nexus 5X but that's enough to make a difference in my hands (which are, I'd say, average size for a man). And though the precision-engineered metal chassis of this phone looks fabulous, it simply doesn't feel as good to hold as the curved soft-touch plastic of the old Nexus 5X. (I don't use phone cases, BTW.) Second, the fingerprint sensor on the back of the Nokia 6.1 is simply too small. It doesn't look THAT much smaller than the circular sensor on the back of the Nexus 5X but it's enough smaller that I CONSTANTLY get partial scans and have to try multiple times to hit the sensor just right in order to unlock the phone. Think how many times a day you unlock your phone. It should be really easy to do but, with this phone, it's a real hassle. I thought I would get better at this over time but I haven't. (I've read other reviewers complain about this too, so it's not just me.) A lot of times now, I just turn the phone over when I pick it up so that I can see the sensor on the back and aim for it with my finger and therefore unlock the phone on the first try. Also, the sensor is awkwardly positioned too low down on the phone. It's not where the tip of your index finger would normally rest when you pick up the phone. Poor design choices all the way around here. Grrrr. Lastly, the camera. OK, I knew going in, from multiple reviews I'd read, that the camera was universally known as the weak point of this phone. And yet I've still been disappointed with it. Shots in bright daylight look nice, although fine detail is still not quite as sharp as I'd like to see. But it's when light is anything other than ideal that things go wobbly. Indoor shots during the daytime look sub-par and slightly muddy, with more shadowy areas especially looking noisy. Forget about truly low-light evening/nighttime photos (which I knew about before buying). And even with HDR turned on, dynamic range is just so-so, even outdoors in the daytime. Plus, the camera app can be dodgy. I needed to quickly get a shot recently but repeatedly clicking the shutter button did nothing. I had to close the app and re-open it to get it to work. And then Nokia updated the camera app last week to add some features, etc. And now HDR doesn't work. If I take a photo with HDR turned on, it gets stuck forever "processing" the photo after taking it. I'm sure a future software update will fix this bug but this does NOT inspire confidence in Nokia. If the camera had merely been as good as the one in my old Nexus 5X -- a mid-range phone from 3 YEARS AGO! -- I would have been happy. But alas, the camera in the Nokia 6.1 is definitely a step down from it. Apart from those issues, though, the phone is quite good. Call quality is good. The phone has been stable and generally very fluid and responsive. However, I have seen some occasional laggy scrolling, usually just after waking the phone in the morning. Still though, nothing major. (But note that I haven't tried playing any graphically demanding games.) Nokia followed through with the September Android security update just a few days before the end of the month. (An upgrade to Android Pie is supposed to be coming later this fall.) As Nokia says, this phone is "built like a tank" so you don't have to use a case. It's sturdy but also feels heavy in your hand or pocket. Considering the cost of this phone, the Nokia 6.1 still offers a lot. Trade-offs are unavoidable in any phone costing less than $500. The question is whether or not the specific positives of a given phone outweigh the negatives vs. other phones you might consider. For about the same price, I'm pretty sure I'd be happier overall with the Moto G6. It feels much better in my hand (at 3.5 mm narrower, with a curved glass back), has a front-mounted fingerprint sensor, and (based on lots of head-to-head comparisons around the web) appears to have an overall better rear camera than the Nokia 6.1 -- better dynamic range and better performance in medium and low light. Plus it has a more attractive 18:9 shaped screen. No, the build/design doesn't look as distinctive or premium. No, it doesn't have NFC to support Google Pay. And no, it doesn't get the sort of updates that the Nokia gets as an Android One phone. (The Moto G6 tends to only get quarterly, not monthly, security updates. Motorola has confirmed that it will get an upgrade to Android 9.0 Pie but that could be next year while Nokia has said the 6.1 will get it this fall. Plus, the 6.1 will also get upgraded to Android 10 Q in 2019 while that's very unlikely for the Moto G6.) But having played with an unlocked Moto G6 at Best Buy, I can say it doesn't have the flaws that bug me about the Nokia 6.1, plus it feels equally fluid and fast, has lean nearly-stock Google Android, and also supports all 4 major US cellular networks and even Google's Project Fi. Meanwhile, the Nokia 6.1 only supports the T-Mobile and AT&T networks. The Nokia 6.1 is the best available option for some people but, in the end, it wasn't for me. I've decided to return it and get a Moto G6 instead.

    No, I would not recommend this to a friend

  • Rating: 5 out of 5 stars

    Excellent value

    Posted
    Willy
    • My Best Buy® MemberMember

    Pricing: At first, I was a bit disappointed about the price increase from the previous generation Nokia 6, but with the much improved processor, this price is still a great value compared to competitors using the same chipset. Design: This is probably my favorite part about this device. The solid aluminum body with accents and curved glass makes it look and feel like a flagship phone. Buttons are clicky, you get a headphone jack, fingerprint scanner, and USB type C with quick charging. No complaints whatsoever. Performance: The Snapdragon 630 combined with stock Android 8.1 works really well. Everything works smoothly for the most part. I occasionally notice the phone freezing for a few seconds after unlocking the device, but that could be caused by my installed launcher (Microsoft Launcher) and has only occurred a couple times so far. But in day to day use, it runs surprisingly well. I personally disable all animations through developer settings, and after doing that I noticed that in many cases it was able to open apps faster than older flagships with a Snapdragon 820 processor. Even with stock Android and 3GB of RAM, I still experienced apps reloading occasionally, but at this price I can't ask for much more. Software: This was one of the big deciding factors for me. Android One means this phone will be one of the first to get the latest software updates, and Nokia has a proven track record of providing timely updates. Display: Even as someone who is used to OLED displays, this 1080p IPS display has fairly good contrast, colors, and brightness. Keeping in mind the cost, I don't think anyone would be disappointed here. Camera: This is probably the most disappointing part of this phone, and is where it loses to competitors. They use the same sensor from last generation with an added Zeiss branding. Image quality in good lighting conditions is decent, with occasional issues with overexposure. However, the biggest issue lies in low light. The images come out dark, grainy, and unusable. Flash definitely helps, but it does not seem to get too bright. I don't use the front facing camera much, but the colors seem a bit dull. Detail seems to be decent, though. Video quality is good, but the most annoying part is that it keeps refocusing every few seconds, even if the phone and subject are not moving. Battery: I personally feel that 3000 mAh for a 5.5" display is a bit small, but the battery life turned out to be quite good. With light use I can easily get over a day, but for most people it should last a full day on a single charge. And unlike some expensive flagship phones out there that don't even come with a fast charger in the box, thankfully Nokia was kind enough to include one. Conclusion: Excellent design, build quality, display, performance, and battery. I hope they improve the camera in the next generation, but at least in daylight the photos are alright. One small feature I also wish it had is a notification LED. That being said, I would definitely recommend this device to anyone looking for a sub $300 phone.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Great Midrange Phone

    Posted
    DonSerrot
    • My Best Buy® MemberMember

    I used to use Google's Nexus phones exclusively because of the guarantee that I'd have the latest and greatest version of Android and the price point that was easy on my wallet. Once the Nexus line was retired for the more expensive Pixel line I became worried that there wouldn't be anything that checked both of those boxes for me. When the end of the road came into view for my Nexus 5X I started paying more attention to the new budget friendly phones coming out and the Nokia 6.1 is what caught my eye. This phone runs very well with stock Android. It ships with 8.0 in the box but should update to 8.1 within a couple of days if not during the initial setup. The launcher is no frills without much in the way of customization but that can easily be remedied with any of the wide selection of launchers on the Google Play Store with my personal preference being Nova Launcher. The camera leaves a bit to be desired, but I think that's more Nokia's camera app than the actual hardware so hopefully there will be improvements in that area with future updates as seems to happen with most other phones. The build is fantastic. This thing is built like a tank and I appreciate the extra weight. In all honesty, I'd be more worried about the floor getting damaged if I dropped this thing than I'd be about the phone itself. I would prefer the rear fingerprint sensor being a little bigger as it feels like I get a lot of partial fingerprint readings, but that's really a minor thing and I'm sure I'll get my muscle memory worked out in time. I'm not big into mobile gaming, but I do enjoy things like Pokemon Go and Fire Emblem Heroes. This phone runs Pokemon Go very smoothly even in AR mode. And speaking of AR, this phone was recently added to the list of phones compatible with ARCore, Google's answer to Apple's ARKit. Most of what's been done with the technology seems to be more experiments than anything, but there is a lot of potential and this phone will be able to take advantage of that when the time comes. Over all I have to say I'm very happy with my decision to pick up this phone and I feel it would be an easy recommendation to make to anyone looking for something in the $300 price range.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Good value phone, camera is a potato

    Posted
    saavedro
    • My Best Buy® Elite MemberElite Member

    I don't need to say a lot about this phone, but here are some of my takeaways: -Good phone build, it's METAL which I prefer. Wireless charging is silly at this stage of development. The weight is nice and the width of the screen is actually a bit better than my Galaxy S9+ -It has NFC! -The screen is very nice, crisp and good color. Not as vivid as an OLED but hey, they don't put those in budget phones (yet). -This is my work phone (yeah I have to carry two...) so it's not my daily driver but it easily could be. Performance is remarkably better than I expected, especially for a snapdragon 630 & only 3GB RAM. -I just got the Pie update yesterday. Too early to pass judgement but so far, so good. I feel like Pie and future iterations of android may be driving for better support of lower-memory devices. Look at the brand new Pixel 3 phones, they only have 4GB of RAM... Google is clearly endorsing this. -Camera is downright bad. It's a potato. You can make out what's in the photos, and it's decent in high-light shots. Forget about low-light or motion photos. -Needs more RAM, but if you close out apps, you should be fine -Fingerprint reader is good. Others have complained but I think it works well -It has a 3.5mm audio jack. I don't understand the obsession with removing this as ALL OF my headphones use it. Yeah I have a couple pairs of bluetooth headphones but those are for going to the gym, the rest of the time I prefer some light earbuds with a cord so I don't have to think about charging all the dang time. All in all, this is a great all around phone. If the camera improves, this could easily replace a flagship premium phone for anyone who is over the hype and extremely high markups of phones.

    I would recommend this to a friend

  • Rating: 3 out of 5 stars

    Practical Review 3.5 STARS

    Posted
    BestBuyZ
    • My Best Buy® MemberMember

    I really wanted to like this phone. It has so much potential. Make sure to read all the way to the last section which shares strange issues that I have experienced with the phone. Possibly worth your time on a trial basis. BODY AND STYLE - 5 STARS The phone is one of the best built physical phones in the affordable Android unlocked phone market. I love the way it feels I my hand. Easy to grip. Solid and attractive. BATTERY LIFE - 3.5 STARS Being an Android One phone, it should get great battery life. I have only experienced average battery life out of this phone. Maybe it is my phone? I wouldn't know unless I tried another one. FUNCTIONALITY - 4 STARS Basic usage of the phone is good. It is pretty fast and does what you would want from the phone pretty well. Good external speaker and decent phone quality except when using an external 3.5mm headset. Explained in more detail below. CAMERA - 3.5 to 4 STARS I am not a professional and the camera satisfies my needs fine although other users weren't happy with theirs. OTHER FUNCTIONS - 2 STARS I have had some very strange things happen with this phone. After a couple of months, my phone rings but I can't answer the phone. When I use an external 3.5mm plug-in headset, the volume level is very low unless I turn off the 4G LTE functionality. The dual SIM functionality is not great. My settings as to which card is the default one to send text messages and MMS sometimes doesn't work right or changes. It caused me to accidently send a text to someone from the wrong number that I wanted to keep private because I didn't realize I needed to check if it was using the default SIM correctly. Another minor thing that is not a big deal is that the volume is loud when dialing numbers and turning down the ring volume or any other volume control doesn't lower it. I have to cover the speaker. Again, this phone has a lot of potential to be one of the best in the category for value and functionality. Maybe a hard reset might fix the issues and maybe not. Maybe it is just the one I bought? I wouldn't necessarily recommend or not recommend the phone to a friend. I would say to possibly try it out if you got it for a great price with the idea that you may be returning it within 14 days.

    No, I would not recommend this to a friend

    • Brand response

      Nokia Mobile team

      Hi there,
      Thank you for taking the time to write such a detailed and useful review. We will most definitely take your feedback into consideration as we work towards constant improvements. We would highly recommend getting in touch with Nokia Support to work through some of these issues, as well. They're there for you 24/7 and can be reached through the Support app on your device.
      Hope this helps! NokiaMobileprofile1

  • Rating: 1 out of 5 stars

    Phone can't stand humidity and service is the wors

    Posted
    ECNG
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    My phone lasted a month. It was fine, the specs aren't that impressive and the price seemed ok. After about a month some pixels began to discolor. I sent it in to the Nokia repair center for a warranty repair and Nokia told me the phone was out of warranty due to liquid damage. The phone was never wet, but Nokia says it is probably due to humidity... I live in the Midwest, it's humid, this has never happened. In addition to having dull pixels and being out of warranty, the phone was returned with an inoperable touchscreen and more damage to the screen, it looks like in taking off the screen the repair tech cracked portions of the screen. When I contacted Nokia they seem utterly perplexed by the notion of customer service. I have explained the situation several times and no resolution has occurred. I have repeatedly asked straight forward questions such as "can you confirm that the phone was tested before and after it was serviced? Because the phone I sent in was operable with an annoying screen, the one I received back has significantly more and severe issues". Nokia has refused to clarify this issue with their repair center and has repeatedly stated that Nokia support and Nokia repair cannot communicate. Nokia keeps recommending I ask a third party to confirm that their technicians broke the phone. I was initially excited to try Nokia again, this phone is an embarrassment, and the service is much worse.

    No, I would not recommend this to a friend

  • Rating: 5 out of 5 stars

    Great Android phone for the price!

    Posted
    Darin
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    I don't buy $1000 smartphones, and I don't spend $1000 a year on my service plan either. If you do, then you won't be interested in the Nokia 6.1. But for less than $200 (thanks to Best Buy's price matching), I got a great Android phone. The Nokia 6.1 feels solid, and the professional reviews have commented on its durability. (I'm not going to intentionally test the durability of mine. Sorry.) It runs the latest Android version, and isn't loaded with bloatware. I haven't had time to see the promised major OS updates, but the security updates I've received have gone smoothly. It doesn't skimp on the built-in sensors. I must admit that unlocking the phone with the fingerprint sensor is very convenient, even though I thought it was a pointless frill. The resolution of the selfie camera is as good as the main camera on my previous phone, and the resolution of the main camera is twice that. The battery life has been very good. "OK Google" makes voice searches/commands very easy. And the Nokia 6.1 looks really nice too. I'm still getting used to some of the differences between my previous Android phone and the Nokia 6.1. The Android OS has changed between v4.4 (KitKat) and v9 (Pie). Like all the other Android phones available now, the Nokia 6.1 is larger than I'm used to, and it won't fit my old dashboard mount. My old micro USB connectors won't fit its USB C port. The hardware buttons are in different places than I'm used to. So are the software buttons, and the Home button is now a software button. The control is different for changing the camera resolution and/or aspect ratio. But I will get used to those differences. This is definitely the best phone I've owned, and was still within my budget.

    I would recommend this to a friend

    • Brand response

      Nokia Mobile team

      Wow! Thank you, Darin!! This review really made our day ;) NokiaMobileprofile1

  • Rating: 5 out of 5 stars

    Excellent value and solid phone

    Posted
    Wayne
    • My Best Buy® MemberMember

    I purchased the Nokia 6.1 through Best Buy. They price matched it from Amazon down to $179.99 without a contract. This phone is amazing for the price. I could have spent more for the 7.1 model, but the difference of the processors weren't major enough and I don't care for the extra fancy screen or dual camera. I got tired of buying flagship phones for $700 or so and having it last only 2 years. The design and quality of the phone is great for its price. Android One is awesome! This phone did not come with any bloatware apps like social media, etc. It even allowed me to delete apps I don't plan to use. It updated to Android 9 (Pie) OS as soon as I set the phone up. Only knock on Pie OS is that you can't delete the Google Search bar from your home screens. You can't wait how many items per row of column either, but can be adjusted by setting the size. I had the HTC 10 before this and compares to the OS, Android One of this phone is much better. No bloatware and you can delete apps you don't want! As for the hardware. It's not as responsive and a flagship, but using the less powerful app allows for battery life and the lag is not noticeable enough I'm upset. This phone has amazing battery life. I only charge it every other day. The speakers are only on the bottom when you play media and it sounds muffled. Finger print scanner is very responsive. Screen is very nice too. The camera is good too. I do not use social media or game or take lots of pictures. I use it for texting, phone calls, and use of certain apps. This phone is perfect for me. I am very happy wit this phone. My plan is to just buy a mid range Android One phone every two years for between $180-$300 since technology tends to be outdated within six months.

    I would recommend this to a friend

    • Brand response

      Nokia Mobile team

      Hi Wayne,
      Thank you so much for the amazing review and recommendation to other shoppers. We're thrilled to know that the device is meeting your needs and that you're a believer in affordability, durability and functionality, like us! NokiaMobileprofile1

  • Rating: 4 out of 5 stars

    Almost perfect

    Posted
    MonkPhil
    • My Best Buy® Elite MemberElite Member

    Excellent build quality, functional dual-SIM features (3G on both slots), great screen, and up-to-date software. This is an Android One phone, so updates are guaranteed for two years and buyers can rest easy knowing their phone won't be orphaned on an old version of Android (looking at you, ZTE). The build quality exceeds that of flagship phones; you won't worry about fragile glass or dings and dents with this device. Performance, when everything goes according to plan, is pretty snappy as well. The screen has a slightly bluish tint to it, but it's far nicer than displays on comparably priced devices. The display is much, much nicer than similarly specced Moto phones, with the only real drawback being a comparatively low max brightness. There are only three drawbacks to this device - 1) Occasional performance hiccups, which may have something to do with the latest Android build downloading to the device before potential stability issues are worked out. 2) The camera is OK, and I'll leave it at that. 3) Call issues sometimes emerge, but they're not frequent in my experience. The first week I used the device I had some problems, but I haven't had any audio issues since. Taking those caveats into consideration, this device is strongly recommended, and a great buy at this price point.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    What I expected and more

    Posted
    RexRed
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    This phone is responsive, easy to set up, very inexpensive compared to other phones. I like the way the address book app works. It is simple for me to use. I am terrified of dropping it so I bought a 7 dollar protective cover over the glass and it still functions perfectly well with that on it. It has an app for everything possible. It showed up precisely on time. It worked first time with my new sim card and old number. It logs me in to many sites without having to constantly remember passwords. It is smaller than my old phone so it is not as bulky to carry with me. It is a bit on the heavy side but it is rugged also and does not flex or twist at all when under stress with the solid aluminum body. I had a few problems setting up a few minor things but the wealth of Google pages and YouTube videos on these very subjects helped me iron out the minor issues I did run in to. I could not possibly be any happier with this phone. Some people say the camera is a bit weak in low light but compared to my old phone the camera is very fast and takes better videos and pictures. Under extreme use with gaming and camera use the processor has not gotten even slightly warm once. YES! BUY THIS PHONE. You will not regret it unless you absolutely must have the Mercedes Benz camera experience this phone is a power horse and is neck-and-neck to all other phones on the market at a really affordable price on nearly any budget. Did I say it was fast and responsive even with the camera app? Yes, I did and it truly is. Buy it now! It is a gorgeous phone! (make sure you the 2018 version of this phone) :)

    I would recommend this to a friend

    • Brand response

      Nokia Mobile team

      This is what we strive for! Thank you for sharing this incredible review with us and others. We're thrilled that you're enjoying your 6.1. NokiaMobileprofile1

  • Rating: 1 out of 5 stars

    Maybe I just got a lemon

    Posted
    LawB
    • My Best Buy® MemberMember

    Problems with the Nokia 6.1 I purchased 5/18 began from day 1. The headphone jack is defective - headphone plug won't stay in. Turns itself off-won't turn back on. Happened once and it did eventually power up after many hours of trying while on charger all the time. It happened again today and I can't get it to power on. For the first couple of months, the phone had constant freezes and stutters. Uninstalled all apps. Factory reset. Continued buggy until eventually an update seemed to fix it. Now it looks like my phone is dead. The Nokia 6.1 has some good features when it does work. Very nice and bright screen, solid build. Very good video for a mid - range phone. It's very rugged, but also clunky and not very pleasant to hold. The fingerprint sensor is always hard to locate and does not provide accurate readings for me despite setting up many times. In my opinion, there are terrible ergonomics throughout the phone. I like that the Nokia 6.1 is rugged and uses Android 1. When it works, it's a decent phone. Unfortunately, the buggy Nokia software and the unreliable and defective hardware in my unit makes this the worst smartphone experience I have ever had. And that was before it turned itself into a brick. I was excited to see Nokia return to the marketplace. I hope they can do better than my 6.1 in the future.

    No, I would not recommend this to a friend

    • Brand response

      Nokia Mobile team

      Hi LawB,
      We're so sorry to hear this. We highly recommend getting in touch with our 24/7 Nokia Support team! They can be reached via the Support app on your device and we're sure they can be of assistance. Please consider doing so. Thank you for sharing your thoughts and giving us a chance to offer help. NokiaMobileprofile1

  • Rating: 3 out of 5 stars

    There's Better Options

    Posted
    DanC33
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    After reading all the expert reviews and going over the info on Bestbuy's and Nokia's websites I thought I was making a good purchase. First the good....Feels well built and sturdy, screen is very bright, looks like a very upscale device.....Android One assures timely updates.....the spec sheet is good...but... Now the bad.....of that 32gb of rom, 1/2 is used by the phone and even though it says in the literature you can expand the memory you can't....all the SD card is used for is pictures and media...everything else goes on the internal memory. So after a few apps this is full...just like 2013's Kit Kat.... their Nokia Care agents say that it will "break the device" so "Google decided not to enable it"....Call quality is just so so as it drops connection to AT&T... the bottom speaker is too easily covered by your hand...there's almost zero cases or screen protectors and it drops frames when playing some games... At this price point($200+$300 range) there are better choices...Motorola G6 and the Samsung J7 come to mind....And I'm sure there are others too....So this will be getting returned and I will be getting one of the others....

    No, I would not recommend this to a friend

  • Rating: 4 out of 5 stars

    Good phone for the price

    Posted
    Mark
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    I currently have a locked LG V20, which I love, but it is filled with bloatware. Additionally, the software is getting aged, and the phone will eventually be obsolete. So I picked this one up for being a new model. My overall comments: pure android, that's good. I can add only the apps i want. The processor is smooth and fast. Very responsive. Screen size ok, would like it to be at least a 5.7 screen, but I'll live with it. Fits my hand well. Screen clarity is good. 32gb mem. Would like a 64gb option. Sound/call quality ok, but not outstanding. Build quality is very good. Camera is ok, not outstanding, but acceptable. Will get software upgrades for awhile. Only email program is google, so it has that glitch where emails to myself dated 12/31/69 always are loading. Very annoying Google!! Google needs to add select all in the inbox, so i can add all those along with the ones in the inbox to delete. Insyead of individually. But that's on Google not Nokia. So as a back up phone, or a budget smartphone it's very good. Price less than 200 vs 350 or ALOT more makes this phone a good value. Comparing this to my V20 is somewhat unfair. I paid probably 450 for it 3 years ago. So we're talking alot of money difference for not that much increase in satisfaction between the two. If the nokia had been out at that time i would have picked it because of pricing. And would have been quite happy with it in the long run. But as I said, even though I love my V20, I'm also not willing to spend 500+ on a phone.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Excellent Value

    Posted
    Steve
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    Like others my previous phone was a Nexus 5x that was starting to lose a step. This phone is the perfect replacement for a program that was know for delivering value instead of flagship phone specs. I was concerned that the US model came with only 3GB of RAM but with pure Android the phone seems very quick. I also upgraded the onboard 32GB of storage with a 128GB micro sd card. Being part of the Android One program means 2 years of guaranteed updates. The fingerprint sensor is a little small but I have found that after putting a case on the phone the sensor is much easier to locate. I have used google pay with it a couple times and it works great. It also supports Wi-Fi calling and VoLTE on Tmobile. I don't play any games on it, but I haven't had any problems streaming Netflix, Hulu, or Spotifiy. Casting apps to a Chromecast has worked well too. Screen Mirroring to the Chromecast does stutter with video but I never use that feature as most apps support casting now. Overall I have been really happy with my purchase and would recommend this phone to anyone who doesn't feel they need flagship phone specs.

    I would recommend this to a friend

  • Rating: 1 out of 5 stars

    Died in less than 24hrs :(

    Posted
    PCNY
    • My Best Buy® MemberMember

    I wanted to like this phone - I really did. Initially everything went along OK. I followed the instrux, put my sim in, charged it to 100% and completed setup, tweaking the settings to my preference. It then went about updating itself to Android Pie - that went along OK. It updated a few more apps. All of this went OK and the phone seemed to be working normally. It was still on its initial charge and had about 45% left. I put it down for an hour but when I came back to it it was COMPLETELY dead. I tried recharging it again - nothing. Tried holding the power on key - nothing, Power on and Volume down key (supposed to reset it) - again Nothing. Left it completely alone for another hour on the charger - still NOTHING! Wow! - talk about a FAIL!!! This is a REALLY bad experience from a trusted name. I see elsewhere in these reviews that others have experienced similar. I guess I'm lucky that it happened within the initial return period so I don't have to deal with Nokia from afar. Sorry - I cannot recommend...

    No, I would not recommend this to a friend

  • Rating: 4 out of 5 stars

    Decent phone minus the camera

    Posted
    trailblazer15
    • My Best Buy® Elite Plus MemberElite Plus Member

    This phone is not a bad low end phone if you can live with a few caveats. The performance isn't bad at all, it can even play games decently well. It has a Snapdragon 630 octa core and 3gb ram for the 32gb model. It runs Android One (Pie currently) so it has pure Android with no bloatware and gets guaranteed updates for at least 2 years since the initial launch which is amazing. The updates alone are what sold me on a Nokia. The only downside with this phone is the camera app, it is absolutely horrendous, I can't believe Nokia thought it was okay to leave the camera app the way it is on this phone. It takes terrible pictures, the camera hardware isn't the problem, it's the camera software Nokia is using on the 6.1 that's terrible. It has not improved with updates yet. The pictures are noisy, dark, poor color balance, just absolutely terrible. If you need a phone and don't care about the camera too much, or can live with mediocre photos, then you're okay with this phone. But don't get this phone if you are expecting amazing photos. Other than that it's a really decent phone. It has USB C quick charge 3.0 charging which is super fast. Screen is decent for not being an OLED, a little wide for my liking but it's manageable. Build quality also seems very good.

    I would recommend this to a friend

  • Rating: 1 out of 5 stars

    disappointment

    Posted
    Anna

    I was so excited getting this phone, Nokia phones were very reliable and well build back in the 90s but I guess that is long in the past. Don't get me wrong, the phone itself looks really nice, the screen is great, battery life is pretty good and charging is fast. The phone was workig great for a month, then the camera started lagging and freezing the phone, all the apps connected to the camera started to lag as well. I've tried everything, clearing cache, rebooting the phone, safe mode (everything that was suggested by Nokia costumer service), the phone works well for a few days and then goes back to freezing and lagging, breaking point came when I couldn't make a phone call. I need to reboot my phone every few days, which is ridiculous. If you buying this phone in Best Buy, make sure that you getting their insurance as well, because after 14 days you will be dealing with Nokia online. I'm very disappointed with this phone.

    No, I would not recommend this to a friend

  • Rating: 5 out of 5 stars

    Not your father's "budget" phone!

    Posted
    tweak89
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    In this price range the word "budget" gets tossed around a lot. Well, that used to be a bad word when it came to Android phones and users who wanted a fluid experience and a phone that didn't feel like it would break if you looked at it wrong. Things have come a long way and fast. The build quality in this phone is excellent, Feels like a nice, substantial piece of hardware in hand. Fingerprint sensor, while small, reacts quickly. Camera is good, the app starts quickly and snaps fast. Low light performance is average for a smart phone camera. Overall performance is snappy and the interface is uncluttered thanks to this being an Android One phone. That means you get stock android, no overlays, no carrier apps, just quick and efficient stock Android. It also means you are first in line for security and system updates as well. Battery life has been very good so far. I have 3 e-mail accounts set to push mail as it arrives, I run Pandora every morning when working out and play a couple of games as well and have no problem running all day without plugging in. Highly recommend if you want a high quality price, but don't have a high quality budget (there's that word again!!).

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Premium phone at budget price

    Posted
    emiliosic
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    I'm an iOS user that was looking for a second phone with Android, because of my work as a software developer. The most appealing feature is that this is an Android One device, which offers a very clean version of Android, and will offer timely updates until at least Android 10. It's currently running Android 9 Pie. The CPU is ia Qualcomm 630, which is relatively new and honestly it's plenty for most tasks. The screen is 1080x1920 (Full HD), and it's fine. Text is clear, easy to read at default settings. It has an USB-C connector (USB 2.0 speeds), AC WiFi, Bluetooth 5.0 (This is relatively new and uncommon at this price), NFC (Supports Google Pay), fingerprint sensor on the back of the phone, Zeiss lenses for the rear camera with true-tone LED (White and yellow lights). It has Nano-SIM slot and on the same tray, can add a second SIM card (ie for traveling abroad) or a Micro-SD card up to 127 Gb (One has to choose between the second SIM or the Micro-SD card. Battery has been great. At the end of the day, with moderate use is over 50%.

    I would recommend this to a friend