Customer Ratings & Reviews
- Model:
- NTEL71220
- SKU:
- 6424917
Rating by feature
- Value
Rating 3.6 out of 5 stars
- Quality
Rating 3.6 out of 5 stars
- Ease of Use
Rating 3.8 out of 5 stars
Customers are saying
Customers highly value the Commercial 12.9's ease of use and the variety of workouts offered, finding the setup straightforward and the iFit programs engaging. The incline feature also receives positive feedback for its versatility. However, a significant drawback reported by users is the excessive noise produced during operation.
This summary was generated by AI based on customer reviews.
Love it
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Was assembled super quick, this machine is strong and i love the that it came with a family mebership for i fit of one year.
I would recommend this to a friendGreat experience! Machine is awesome!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Arrived for pick up a day early. Exactly as described. No damage to machine. Extremely happy with entire experience.
I would recommend this to a friendHappy about my purchase.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love my NordicTrack! It's better than I imagined I can use the subscription to IFit or use manual and I love both.
I would recommend this to a friendElliptical
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had no problems ordering and getting our elliptical machine. Was great from start to finish
I would recommend this to a friendEliptical
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Does the job and some!!! In just a week i lost 10lbs and I feel my body get stronger.
I would recommend this to a friendService Completed
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Every part of the service provided was professional and complete!
I would recommend this to a friend- Cons mentioned:Noise
Loud Popping Noise After 2 Weeks
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.After about 2 weeks, it started making this really loud popping noise. Very embarrassing and distracting. I expected better after spending $1300.
No, I would not recommend this to a friendBrand response from Icon Fitness Product Expert
Posted .We are sorry that this unit is making a loud popping noise and is distracting you. We certainly want you to enjoy your workout free of distractions.
Please contact us with your unique Case ID (1-R101633) at [email protected] for troubleshooting assistance and solutions.
Thanks! NordicTrack
Fit our needs
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Fit our needs. So far good and happy with the purchase.
I would recommend this to a friendHorrible Experience
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Horrible experience. The machine started clicking 1 day after it was installed. I had to schedule another appointment for someone to look at it. A third appointment to have a new machine delivered. That had the same problem the day of install. I called the help center to get another machine ordered and it took them an hour to find my account. Now today they were supposed to get rid of the old machine and install an entirely new product but they got here and told me the wrong team was scheduled so they couldn't do anything and it will have to be rescheduled. Just a horrible experience.
No, I would not recommend this to a friendBrand response from iFIT - MANUFACTURER
Posted .Sasha
We are sorry about the delays you have experienced with the speed of delivery and technician services for this equipment needing maintenance.
Shipping, delivery, and technician services have been impacted greatly in today's social climate due to lingering effects on all of us from the pandemic. The situation is not ideal, yet we continue to strive for excellent service under these circumstances.
We guarantee working equipment upon delivery and will continue to service your machine to ensure the elliptical you’ve purchased works as designed and can support you in your fitness goals.
Please reach out to us at [email protected] for further information or to answer any of your questions. We are here for you and will look into any additional solutions to appropriately address your concerns.
Thanks - NordicTrack
Elliptical broken
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Picked up the elliptical from the store with a fairly easy process. Once home and assembled the device was broken, after a month of dealing with customer service it is still broken and waiting on a fourth part to arrive. Initially it was easier to go through customer service to fix it rather than disassemble it, carry it down stairs and return it to the store, at this point I wish I would have returned it and gotten my money back.
No, I would not recommend this to a friendBrand response from iFIT - MANUFACTURER
Posted .Jonathan
We sincerely apologize that this unit is not working, and you are waiting for parts. We completely understand that waiting is not any fun and is frustrating for you. Our goal is to provide an excellent member experience.
We are glad to hear that Member Care has been helping you during this process, but we want to follow up and make sure that your machine is repaired and working correctly.
Please get in touch with us with your unique Case ID Number (1-R101685) at [email protected] to check to see if we can speed up the process and get you back to your fitness goals quickly.
Thanks! - NordicTrack
Defective product
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Product is defective after a few weeks of use. Rotor is breaking down and shaking during routine use. Would recommend against purchase.
No, I would not recommend this to a friendBrand response from Icon Fitness Product Expert
Posted .Whistleblower
Apologies that this unit’s rotor is breaking down and shaking during use, but we hope that the weeks of use were enjoyable leading up to this point. I’m happy to inform you we offer a warranty with this model, covering 10-year frame, 2-year parts & 1-year labor to provide repairs in these rare instances.
For the best experience, please email us with Case ID (1-R101585) at [email protected] so we can troubleshoot your unit and provide appropriate solutions.
Thanks! - NordicTrack
- Cons mentioned:Noise
HORRIBLE service with delivery/installation/repair
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.HORRIBLE service with delivery/installation and Geek Sqad can't help Bought the Nordic Track elliptical and paid for delivery, installation and Geek Sqad repair. I cannot actually speak to the quality of the equipment because I only used it twice before it started making a clanking noise. When I looked at the base (where the 'clanking' came from), I could see a long, wide scratch. This make me think that the equipment was damaged/bent during the delivery or installation. I paid for delivery and installation, so maybe the installers damaged it, maybe it was damaged elsewhere, I couldn't say. Luckily, I paid for the extended Geek Sqad coverage, right? No - this is where the problems really start. I called Geek Squad multiple times and each time was told that the sub contractor that does delivery/installation had failed to enter a special code into the system. Until this code is entered, repair or replacement cannot be scheduled. Then I was told (on 4 occasions) that the information would be sent to the "back office" so that a manager could get the other office to enter this code. This was supposed to take "up to 24 hours". Well, it's been a week and I've been told the same thing 4 times and am so frustrated that I will never again but any large equipment from Best Buy.
No, I would not recommend this to a friendBrand response from Icon Fitness Product Expert
Posted .Madcutomer
We are sorry to hear about your these problems you’ve had with delivery and shipping through this retailer.
Please contact us directly so we can assist you ourselves. The Commercial 12.9 has a lifetime frame and motor warranty and additional 5-yr parts and electronics warranty with 2-yr labor warranty.
Contact us at [email protected] with the case #1-R101427 so we can take care of you.
Thanks - NordicTrack
Wi-Fi connection is absolutely terrible and they c
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.As a machine it functions great. But Wi-Fi connection is terrible. Absolutely terrible. It won't connect to a hotspot on my phone it won't connect to three different networks even when I reset the networks. Everything else I have connects with no problem. And the screen indicates it's connected. On top of that after you pay an enormous amount for the machine you actually have to pay to use any of the workout features. All it does is keep track of stuff you can't do anything if you don't sign in and pay. Which is really baloney since they charge you so much for the machine they could at least have a free option. And I mean a free option that's worth it. Not four little workouts.
No, I would not recommend this to a friendGreat workout
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great machine. Very smooth. Not as large as I thought which is perfect.
I would recommend this to a friendGo get it!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Love my new elliptical! Definitely recommend it for the price !
I would recommend this to a friend