Customer Ratings & Reviews
- Model:
- NTL39221
- SKU:
- 6436942
Rating by feature
- Value
Rating 3.9 out of 5 stars
- Quality
Rating 4.0 out of 5 stars
- Ease of Use
Rating 4.3 out of 5 stars
Customers are saying
Customers praise the incline, large screen, and overall quality of the Commercial Series X32i Incline Trainer. Many appreciate the iFit integration and the variety of features offered. However, some customers have reported issues with the motor and found the assembly process challenging. The positive feedback on the user experience and features outweighs the negative comments regarding the motor and assembly.
This summary was generated by AI based on customer reviews.
Entertaining sessions
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Fun workouts with trainers, gave not yet gotten into live classes.
I would recommend this to a friend- Cons mentioned:Assembly
Worst item
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worst item ever bought from you guys, it broke down 3 days after delivery. Paid for assembly @ time of delivery, item had loose screws after
No, I would not recommend this to a friendBrand response from Icon Fitness Product Expert
Posted .Mrhilmar69
We are sorry to hear that this unit broke 3 days after delivery and that it had loose screws. We would like to ensure that you receive quality working equipment you purchased.
Please contact us at your earliest convenience at [email protected] with your case #1-R100930 so we can be sure you have everything you need for your fitness journey.
Thanks -NordicTrack
Great Treadmill
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great Treadmill…..Super Quiet……Would Recommend To All…..
I would recommend this to a friendNordictrack
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing! I definitely recommend the Nordictrack treadmill!
I would recommend this to a friendBetter off just buying standard treadmill.
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Incline constantly fails with no real support or fix. I have to constantly power cycle and fails mid workout. Only had for a few months and also the screen now a huge line right down the middle.
No, I would not recommend this to a friendBrand response from iFIT - MANUFACTURER
Posted .HotnHeavy
Sorry that the unit received has had incline issues and power fails. Have you reached out to our member care? We want to ensure your treadmill is working properly.
A wire could be disconnected or unseated from its connector. Check the “assembly” section in your user’s manual to find where connections are made during assembly.
If your belt is stopping mid-workout, the firmware may need to be updated.
For help with these checks, please contact us directly at [email protected] with the case number, 1-R101817, in your subject line. We will help you with all appropriate options and get your machine working as designed for your quality workouts.
Thanks - NordicTrack
Nice treadmill but….
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The X32i is a very nice treadmill. However, the delivery of the treadmill was a nightmare for me. Also, the screen component was very very dusty right out of the box. I don’t know why because it was supposedly brand new. The construction of our center bar was slightly bent out of the box. It made the installation very difficult to get all the screws in. It still not right. I have the S22i and the installation was very easy out of the box.
No, I would not recommend this to a friendBrand response from iFIT - MANUFACTURER
Posted .George
Thank you for saying this is a very nice treadmill. Sorry about the dust in the box and the installation process requiring more than expected. Have you reached out for assistance? We can send you a replacement part as needed.
Please contact BestBuy directly about your concerns with the delivery and the dust. This review platform is intended to reflect upon the equipment itself.
To contact us directly, email us at [email protected] and include your individualized case number, 1-R102061, in your subject line along with any pictures and order details to help us identify your equipment and assist you as soon as possible.
Thanks - NordicTrack
Nordic Track
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Big upgrade to the treadmill i used to hsve, great being able to go all over the world with the workouts.
I would recommend this to a friendPoor quality materials
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The base is already broken for 2 years only. I spend 400$+ for parts and labor. Ifit is a joke in terms of quality service for more than 2 months now my treadmill still not fix..
No, I would not recommend this to a friendBrand response from iFIT - MANUFACTURER
Posted .LeanderM
We are very sorry for the experience you have had with this machine and that you haven’t received the service you deserve. We would like to take a closer look into your situation and provide the service you deserve. Please contact us by calling (833) 680-4348 or by emailing us at [email protected].
Thanks! – NordicTrack – Powered by iFIT
Not good
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought it with illusion of it be the best product, but it stop while I work out more than a hour
No, I would not recommend this to a friendBrand response from iFIT - MANUFACTURER
Posted .FraciscoR
We want to sincerely apologize that your treadmill stopped working. It is very uncommon for this unit to stop working after only an hour of use. We would like to look into this and get your machine up and running as it is designed to.
Please call us at (833) 680-4348 or visit us online at my.iFIT.com so we can make this right for you.
Thanks! - NordicTrack - Powered by iFIT
Nordic Track $5K commercial treadmill
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.1 month to get delivered and installed. Did not come with 1 yr ifit memebrship as sold to me. Product is good tho Best buy delivery not so much Ifit was a bust you have to pay monthly $40 ish Vs the free 1 year promised
No, I would not recommend this to a friendBrand response from iFIT - MANUFACTURER
Posted .Bryan
We are glad that you find your treadmill to be a good product, although we are sorry for the experience you have had with delivery and not receiving the free iFIT membership that you had expected. As advertised, this unit includes a free 30-day iFIT membership, we are sorry for any miscommunication that you may have experienced.
Your satisfaction is important to us, if you need assistance at any time, you are welcome to contact us at (833) 680-4348 or visit us online at my.iFIT.com.
Thanks! - NordicTrack - Powered by iFIT
Garbage
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We have had this for 3 weeks and it has already broke. And have been on the phone with nordic track multiple times. Don’t buy!!! For the money I would have bought the peloton+
No, I would not recommend this to a friendBrand response from Icon Fitness Product Expert
Posted .Robbie
We are sorry to hear that your equipment broke after three weeks' use and that you had to call us multiple times.
We would like to offer our help in any way that we can. Please allow us to improve upon your experience with us.
Contact us at [email protected] with your personal case #1-R100918 and we will be happy to give you assistance.
Thanks -NordicTrack
Manufacturer no longer even sells!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Outdated treadmill that Best Buy tried selling as a new ( latest model)! I have been trying to get it returned for my refund since the day it was delivered (18 May2021) since Best Buy does not offer the latest 2021 model.
No, I would not recommend this to a friendBrand response from Icon Fitness Product Expert
Posted .Treadmill
We are sorry that you feel you’ve been sold an older model than desired. We would like to ensure that you receive the model that you wanted.
Please contact us directly and we will see what we can do for you. Email us at [email protected] with your case #1-R100955. Let’s get your fitness journey started.
Thanks -NordicTrack
I regret purchased this equipment
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Operating bad. Especially, big screen is useless. This manufacturer is only concentrating on make money not for customers make healthier.
No, I would not recommend this to a friendBrand response from iFIT - MANUFACTURER
Posted .Purchaser
We are sorry that this machine doesn’t seem to be working properly but we are certain we can help resolve this issue. We care about your fitness experience and are rooting for your goals.
Contact us at [email protected] with your case number in the subject line: 1-R102946.
Thanks - NordicTrack
Disappointed
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Was delivered late and with out a box. Not even two weeks and the incline went out. Now I have to wait 4 days until they come and fix it. So disappointed
No, I would not recommend this to a friendBrand response from Icon Fitness Product Expert
Posted .Best Buy (6 months ago)
Avalos
We’re happy to read that the treadmill can be repaired within four days. Please let us know if there is further delay.
We are not sure why your machine did not include a box. Don't hesitate to get in touch with Best Buy directly regarding these shipping and delivery concerns.
Please reach out to NordicTrack with any questions regarding your machine and the warranty. You can reach us at [email protected].
Thanks! - NordicTrack
- Pros mentioned:Incline
great machine
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I was getting board with my Peloton after 7 years and my wife doesn't like bikes so we purchased the x32i and had it professionally assembled. I have had zero problems in 4 months and I'm using it way more often than I thought I would. I love the variety of the ifit workouts. I can do jogging intervals on the beach in Thailand one day and an incline hike up an Alaskan Mountain the next. I can also repeat manual workouts I've already created if I want to watch tv instead of doing an ifit class. I just purchased the 27i bike since it uses my same ifit membership for no additional cost.
I would recommend this to a friend Disappointed
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I love this treadmill but im concerned with the many reports of issues with the circuit board. Unfortunately, the belt stops during a workout often after just 3 years. I had to replace the circuit board and it was very difficult because there is no clear guides available from the manufacturer Not what i expected from a commercial trendmill
No, I would not recommend this to a friendBrand response from iFIT - MANUFACTURER
Posted .TetsuoShima
We are glad that you love your machine, although we are sorry for the experience you have had with the belt and circuit board on your treadmill. We stand behind the quality provided with the products we manufacturer. Your feedback is appreciated and will be passed on to our appropriate teams.
Know that we care about your experience, if you have any questions for us or need further assistance, please contact us by calling (833) 680-4348 or send us an email to [email protected].
Thanks! – NordicTrack – Powered by iFIT
- Cons mentioned:Motor
Is great when it works…
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We bought it in December and within 2 weeks the incline broke. Then Nordic Track took forever to replace it. Then it was working for about a month, and now we think the motor may have died. There was a large pop and the motor just stopped at only 7mph. Very frustrating to spend this much money and have such a lemon. It really is GREAT when it works. Thankful that we bought it with Best Buy and have Geek Squad protection on it I know they will make it right. So many people report issues with this machine. Nordic Track- wake up and start building a more reliable machine if you are going to charge that much!!!
No, I would not recommend this to a friendBrand response from iFIT - MANUFACTURER
Posted .TraciO
We are glad that when your machine is working correctly that it is great, although we are very sorry for the problems you have experienced. We stand being the quality of our products that is provided to our customers, your feedback is very appreciated and will be passed on to the appropriate teams.
If you are still in need of assistance, please reach out to us so we can make this right. You can find us at my.iFIT.com, by calling (833) 680-4348, or by sending us a direct message on social media.
Thanks! - NordicTrack - Powered by iFIT
Do not buy
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Do not buy this. I have an earlier iteration of their incline trainer that I purchased just four years ago. It does not work at all now and I’ve only used it moderately. It always had some issues for example if you used the decline at 6% it would not be able to come back up after that during the workout. Customer service was awful and doesn’t reply in a timely matter to issues if they reply at all. What’s more this thing does hardly functions when you decide to stop paying for the subscription. I’d be fine just paying for trainer led workouts but you cannot use maps you cannot use calendars you cannot program your own workout in anyway (something cheap basic treadmills from the 1990s even allow). It takes forever to boot up even if you just want to hit start and run and quite often the display would go out during a workout and randomly reboot. It the internet is out it doesn’t want to let you run. Even if you are just gonna hit start and manually adjust. Nope.
No, I would not recommend this to a friendBrand response from iFIT - MANUFACTURER
Posted .Cgcg
We are very sorry to hear that you unit is not working properly. It is very uncommon for a treadmill to stop working after only four years of regular use. It is important to know that this machine can be used in the manual mode without an internet connection.
Please don’t hesitate to reach out to us again at my.iFIT.com or call us at (833) 680-4348 where we will be happy to provide the assistance you are needing.
Thanks! - NordicTrack - Powered by iFIT
nordic
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.so lucky to get my hands on this and for the best price ! got my gym at home
I would recommend this to a friendREAD BEFORE YOU WASTE YOUR MONEY
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This is meant to look good but WILL NOT stand the test of time. Has broken several different ways already. Whether it be the time my foot went through the running board or when the thin steel base wrapped like paper. The bigger problem comes when you do have problems and the service team is terrible. The will send you wrong parts or parts with no instructions. OR maybe your parts will require a technician but you have to figure that out after it takes three weeks for the parts to arrive. And rather have a technician set to fix it you will have to make an appointment a month + later. So plan for it to be out of service several months. If you’re considering spending this type of money get an actual commercial brand NOT Nordictrack. You wont regret the decision.
No, I would not recommend this to a friendBrand response from iFIT - MANUFACTURER
Posted .SeanM
We want to sincerely apologize for the experience you have had with this unit. It is very uncommon for a running board to break, but we understand how this can be frustrating and for the time it has taken to get your machine working properly. Your review will be passed on to the appropriate teams to address this further.
Please reach out to us again so we can make this right for you. You can contact us at (833) 680-4348 or by emailing us at [email protected]. We look forward to hearing from you.
Thanks! – NordicTrack – Powered by iFIT
