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Ooma - Telo VoIP Home Phone Service - Black-Angle_Standard

Ooma - Telo VoIP Home Phone Service - Black

Model: 892943002445SKU: 3404027

Customer rating

Rating 4.6 out of 5 stars with 1397 reviews

96%
would recommend to a friend

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Customer ratings & reviews

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Page 1, showing1-20 of 1,397 Reviews
  • Rating: 5 out of 5 stars

    Excellent Product, worked with Multiple Headsets!

    Posted
    Lavergne

    After watching my phone bill rise from $30-35 a month to almost $80 a month, I made the switch to OOMA. The call quality is excellent and I actually prefer their dial tone better. You know...you pick up the phone to dial and hear a nice harp sound instead of a harsh dial tone. My OOMA bill is less than $5 a month and I had a great experience. Here’s the highlights: SET UP: Set up is super easy. First, I have a Mac computer. Second, I have excellent internet thru my cable company, which is very fast and reliable. After opening the box, I read the clear instructions. I went online, registering the unit and making a user name and passcode for my OOMA account. At that point you choose a phone number, your address (for 911 location) give them a credit card number (for monthly auto-billing) and select whether you want to port your existing number. (I did want to port my number.) This all took about 5-10 minutes. Very smooth. HOOK UP: I plugged the unit into my internet router. It flashes one color, then another once it’s all ready after several minutes. Then, I plugged my phone into OOMA. I lifted the phone’s handset and got a dial tone. I called my cell phone from my home phone and the number (that I’d selected during the online set-up process) came up on my cell. Again, smooth. ISSUES and SOLUTIONS: 1) Caller ID I have the basic OOMA service, not premier. The caller ID is very basic. You just see the person's number on incoming calls, not the name. Apparently with OOMA’s Premier Pkg you see the name, a feature that isn't worth $10 a month to me. My workaround for that was a) Going to the OOMA site, logging in to my account and typing in the names and numbers in my OOMA contact list. What's nice is you can customize it! So, instead of seeing (for example) Smith, John (like my former carrier displayed) I can have it say, “Dad Smith” or something. I also programmed a few frequently received numbers (doctor etc) into my house phone itself as a back up. 2) Outgoing caller ID: The call quality is great. But, MY outgoing phone calls to people show up as Unknown Number on some people’s phones because I don't have Premier. (A minor issue...) So, I just let people know about it. In my mother-in-law's case, I actually programmed my home number into her phone. Now, when I call her from my house phone, it says our name on her Caller ID. (I had to do that will my cell phone for her years ago, too. That's what made me think of it.) No big deal. 3) Multiple handsets: I kept researching this but could never find anyone mentioning this. I have split bi-level house and wanted multiple phones on each floor. Although, I’d plugged the base unit of my ATT phone into OOMA, my ATT phone had only additional two handsets. After sprinkling those two phones upstairs and downstairs, I wanted more phones in a few areas like the basement. So, I used a splitter in the OOMA device to connect TWO base phones (a Panasonic unit and my ATT unit) to the OOMA device. Ok, it looks a little screwy to have two phones side by side on my desk, but this was genius on my part. It enabled me to use my 3 additional panasonic headsets AND my two additional ATT ones. Those additional headsets merely need a power outlet to work, so they can be put anywhere. After using my “homespun splitter set-up” for a month, I can tell you it worked GREAT! I could roam anywhere in my house with any phone and the signal is strong on any phone I use. In fact, a month later I bought second Panasonic unit that came with three additional handsets. I bought a second splitter, too. I plugged the splitter into one of the two splitter phone jack holes, enabling me to have three splitter phone jack holes available. So, what’s more goofy than two phone bases side by side? It’s THREE phone bases side by side! LOL! But, as a result I now had three additional handsets to sprinkle around the house in addition to the other five. 4) The “temporary number” still shows up on calls to others after porting: Our carrier ported my number in about 6 days. We got up in the morning and phones plugged into our landline outlets were "dead." YIPPEE! I think it was a speedy switch because we solely had phone service through our carrier. (We weren’t bundled with internet/cable etc) Once my phone line was dead, I had to restart the OOMA unit. When I called my cell phone STILL showed that temporary number! My solution? I to the OOMA site, logging in to my account. After poking around, I could see that there were two phone numbers showing up there: the temporary number and my former landline number which I’d ported. You have to actually SELECT that landline number and designate it as your number of choice for your unit! After doing that, I called my cell phone and saw my original landline number now showing up. Yippee! 5) Bills My OOMA bill has been $4.71 a month which is exactly what they’d estimated that it would be. There were no nasty surprises. 6) Premier You are automatically enrolled in Premier when you buy the unit and register it. They give it to you for free for a certain “trial period.” However, I was fearful of “forgetting” to decline it. So, I went to my OOMA account online and declined it ahead of time. I forget exactly where I clicked to do this, but you can decline it from the beginning. True, I’m not getting whatever benefits I’d have (better caller ID etc) but since I don’t want those things anyway, I’m not missing it! 7) Suddenly my phone number didn’t work after 60 days After porting my original landline number over to OOMA, and later designating my original landline number, all was well. Until… Suddenly one day (about 2 months after having OOMA) my phone didn’t work. I was out running errands and called home, getting a message that “this number is not in service.” When I got back home, I called OOMA from my cell phone. It turns out that the 60 day Premier trial period was over. Even though I don’t have Premier, I think OOMA purposely “disrupts” your service at the 60-day mark, forcing you to call them to fix this issue in an effort to try to sell you on Premier! When I called, the gentleman was very polite, asking a few questions. He assured me he’d restore my service, but “did I want to hear about Premier?” Um, no. No problem. It wasn’t a hard sell or anything, just a suggestion. As soon as I said I wasn’t interested, he didn’t pursue it. He told me he’s fixed the issue. All I needed to do was restart the unit and my (original landline) number would be restored. This was correct. Not only did my phone ring when I called my landline number from my cell, but my online account no longer showed the temporary number. (It had been visible all this time prior to this day, along with my original landline number.) So, I guess it went back into the cyber phone number bank for future OOMA customers to use. Conclusion: Overall, I’m beyond thrilled to be out of the clutches of my former overly-expensive carrier. I completely understand those people on tv commercials who hold up their bill and rip it in half! LOL! I felt like doing that myself! I love that OOMA has 911 service, you can port your number and the monthly phone service bill is low. I highly recommend it!

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Cheap, reliable phone service

    Posted
    Firefighterjake

    Like many folks I was looking at trying to save some money on my bundled internet, phone and cable TV bill . . . which wasn't bad with the introductory price . . . but the "regular" price just was a bit too much to swallow. After ditching the cable TV portion in favor of using my existing roof antenna and Roku 3, I began to explore the various phone options and eventually opted for Ooma. This may sound bad to say, but it's not . . . perhaps the best part of the Ooma Telos is that if you didn't know it, you would never know you were using VOIP instead of the regular old telephone line or cable to make your phone calls. Other than a short musical tone when I pick up the phone to make an outgoing call, everything works pretty much as it did before when I had phone service via the cable and before that when I had the local telephone company wire up the house . . . and I guess when you're like me and all you want is cheap, simple and reliable phone service, saying everything is pretty much the same is what truly matters. Of course, the one HUGE difference is the price. An initial outlay of $99 and then that's really all there is if you opt for the basic service. I mean, sure there is a $4 and change bill for the taxes and fees, but honestly it sure beats what I was paying before . . . and before I would have been paying those same fees. Oh sure, about once a month I get an e-mail from Ooma encouraging me to upgrade to a premium package, but this is about as much of a "hard sell" as they get. Quality of the service . . . well as mentioned . . . it's exactly like it was before . . . so there have been no weird distortions, dropped calls, static, echos, etc. Hooking up the Ooma Telos went well and was quite simple, although I have to rather ashamedly admit I had hooked up the telephone line to the wrong port and couldn't get it to work at first. However, a quick call to Ooma and their technical support and I was up and running in less than 5 minutes. I also read some folks saying that telemarketing calls seemed to increase. That has not been the case for me at all . . . in fact, if anything the very few calls I was getting from telemarketers has gone down . . . which is quite surprising since we bought the Ooma from Best Buy back in August and have gone this whole political election season without a single political call. So I guess if I had to sum things up I would say simply that if you are looking for a cheap, reliable way to have phone service at home I would not hesitate to recommend the Ooma Telos.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Good+ phone service

    Posted
    Stelcom66
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    The Overall Rating more accurately would be 4 1/2 stars. The most significant negative attribute is the receive level is loud! I installed 2 resistors in series with Tip & Ring (the 2 line wires) and a series resistor on the receivers of the 2 phones I use most often. That got the level to be acceptable. For the money, it's a great deal. If I were to get the same features on my local telco's line the cost would probably be close to $40 a month. I chose the Premier plan for a year, normally $9.95 a month, (+$4.19 in my area a month for taxes and other fees) but through a promotion got it for $99.95 for the year - and that includes porting your phone number which it normally $39.95 (I believe), well worth it. An unadvertised feature that I like, although I have my own hold circuit is pressing flash and going on hook will put the call on hold. Going off hook several seconds there will be a dial tone with a beep to indicate the call on hold. Press flash again to return to the call. After being on hook for a certain duration the line will ring in a unique pattern a reminder a call is on hold - just go off hook to connect. I waited to write this review until my number was ported. I used it for month and a half as a second line to test. My number ported today, I was told it typically takes 3-4 weeks. Mine ported in 8 days! The only snag was calling out from the Ooma system was still from the temporary number. I called support, they resolved that quickly, now the outgoing calls show from my original number that I've had for 30 years. I didn't see that required step in any of the emails. Chat technical support is relatively useless, it seems only to be able answer common/basic knowledge questions that's already documented clearly. Sometimes I wondered if it was some kind of automated response system. Phone support is very good - I had an issue that was almost a show stopper. I could not access my Verizon cellphone voicemail remotely. I could however, access several other voicemail systems and other VRU with DTMF menus. Someone from one of Ooma's voip carriers called me, I explained the trouble and they did resolve it. Time will tell I suppose - overall I think it was a great buy, I got the Telo (the main system shown) on sale. Even at the full price over time the cost would be less than the local telco's line with many more features and long distance calling. One significant feature for me, available with the Premier service is the text message when a new voicemail message is recorded. Another plus - the Telo is available at the local Best Buy. Many other home VoIP systems are mail order only.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Worth a shot.

    Posted
    Realville
    • My Best Buy® Elite Plus MemberElite Plus Member

    I had Ooma recommended to me by two trusted coworkers, and that's what made me decide to buy. The receiver is quite expensive but pays for itself quickly by eliminating your phone bill. I chose to purchase at Best Buy, rather than directly from Ooma or elsewhere, so that I could use rewards certificates to soften the blow. I have owned the product for 3+ months now. Setup is a snap, and the receiver works great. I had seen many reviews in which people have complained of call quality, latency issues, and dropped calls. I have had none of these problems. The only reason for 4 stars instead of 5 is that while the calls sound clear as day on my end, I have had a couple people tell me that there is static on their end. I am currently using the premium service for $10 a month. My favorite thing is the customizable call blocking. I think it's great to have a telemarketer call here and get a message that my number has been disconnected. However, I do think I am going to cancel the premium service for no reason other than I personally don't use any of the features, so why pay $10 a month. (You can still block calls without premium service, you just don't get the personalized options# Overall I have been very happy with the product. A big thing for me is that I can once again use my home phone for long distance calls and not have to worry about cell phone signal inside my house. In my case, I went from $26 a month phone bill, to about $3 #once I cancel the premium service of course), so that is reason enough to give it a try. If you are on the fence about switching, let this review push you over.

    I would recommend this to a friend

  • Rating: 3 out of 5 stars

    Call quality is okay, but the company is shady

    Posted
    EdFromOhio
    • My Best Buy® MemberMember

    I was an Ooma customer for several years, having ported my number over from AT&T. That was a drastic shift of about $45/month to $4. Call quality was satisfactory, unless you were talking to another Ooma customer. It was consistently difficult to understand the other person, and it went on for at least several months. This didn't happen with other cell or landline users. Being that we rarely used even the Ooma service, I wanted to port over to Google Voice and an Obihai Obi200 device so my service would be free. You need to know your account number, PIN and zip code in order to make a port request. And that's where things get really sticky with Ooma. They intentionally play dumb or give you incorrect information when you ask for this, and none of it is what you think. It took FOUR calls from me and THREE calls from T-Mobile to get a correct information from them. And it wasn't just a misunderstood digit or something - they were giving me 12 digits for a 9 digit account number and things like that. Understanding the typical thick Indian accent was yet another challenge. Thankfully, I was porting to T-mobile and they were incredibly patient and helpful through the ordeal. (Google Voice can't port numbers directly from non-cell numbers, so I had to temporarily port to a prepaid T-mobile number, then port to Google Voice. But that's another story.) Given Ooma's business practices of trying to effectively hold your phone number hostage, or reports of customers being billed repeatedly after cancelling service, I cannot recommend Ooma even though their service was otherwise decent.

    No, I would not recommend this to a friend

  • Rating: 5 out of 5 stars

    Helps Lower Your Cable Bill!

    Posted
    Pete
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    I was looking for ways to trim my cable bill, and wondered if I could get a better deal on phone service. Call me crazy, but I still prefer to have a landline for voice quality and reliability (and for the occasional faxes). Cell reception in my house isn't the greatest, so I prefer the landline when talking to friends/family. The phone portion of my cable bill was $40/month (yikes!). I was familiar with Vonage, but that was still $10/month. After some researching, I came across Ooma. It got good overall reviews, and was one of the top rated services in a leading consumer research magazine. I got my Ooma unit at Best Buy. It was super easy to setup (plug one end into my router and the other into my phone line). Sign up was a breeze, and I was able to get service almost instantaneously. I wanted to port my old phone number, and saw they charged a porting fee. If you signed up for one year of their "plus" service, they waved that fee. I chose this option, since I found a discount code (I can always cancel next year, since I probably won't use the extra features). The porting process took around a week, but I got status notifications along the way. I've been using it for several weeks now and really like the Ooma app on my iPhone. It notifies me whenever I get calls at home, and I can listen to VM from anywhere. There are tons of other features available, but I haven't used them. I've also used Ooma to call family in London "on the cheap". BTW, the only thing you have pay for each month are taxes/utility fees (~$5 for me). I know phone lines aren't that exciting, but this unit shines in helping me trim my utility bill!

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    This is how to have a home phone.

    Posted
    nhbrewmaster
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    At first, I was skeptical about Ooma, but I gave it a shot, and so far it's a wise way to go if you like having a landline. Look beyond the upfront cost (purchasing the Telo) for it to make sense. Once you've done that, it's literally $4-5 a month to have a home line, because all you have are taxes and fees - which vary by location. Period. That monthly expense is paid via credit card directly to Ooma through your account. Ooma offers a $20 credit to both the current and new customer when there's a referral - so sign up by a friend's email link if you know someone who has it. I didn't know this until I had already purchased it. Setup is easy. While the Ooma Telo needs to connect directly to your modem or router, the phone does not. Their own phone unit can be anywhere within range of the Telo. Ooma offers accessories for, say, having a receiving unit with its own jack for a different type of phone, or hooking up your fax machine. I realized that my new Ooma phone number can be permanent, no matter where I may move - and, I think it remains available if you use it internationally. Welcome to VOIP. Service-wise, no issues. The quality does depend on your Internet service, and if you lose Internet, you'll lose your landline. I would have done this sooner if I had known about it.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    The Ooma telo experience has been great so far.

    Posted
    Rksh
    • My Best Buy® MemberMember

    The Black Friday price convinced me to try this. The setup was really simple, as I initially just hooked up one phone to try it out, before cancelling the traditional land line service. I have a cable modem with four Ethernet connections, so I just plugged it into one of those, after setting up the account online. Our connection speed is nine meg per second, so I didn't expect any connection speed problems, and I haven't noticed any during the twelve days we've been using it so far. After about four days I decided to try plugging it into our house phone wiring, after disconnecting the land line wiring from the phone company. (CAUTION! If you don't know how to do this, please get qualified help! Do not plug it into the house phone wiring without disconnecting the phone company service, as it can damage the telo unit). Once I plugged it into the nearest phone jack, all of our phone extensions worked. First I tried the dect 6 cordless phones, of which we have two brands, and they worked just fine. Then I tried an old corded phone, which worked fine. Finally I tested the alarm system autodialer, which also worked fine. I considered whether to have our old number ported and decided it would be a great opportunity to ditch all the robocallers and other salespeople that had our old number, so I just kept the new number and called to cancel the land line service. You would not want to cancel until they switched the number, if you were keeping your old number. If the results over time are as good as our experience so far, then this device and the Ooma service is an exceptional value. By the way, I wouldn't be put off by all the legal stuff in the terms of service agreement, as it isn't likely to be an issue for most people.

    I would recommend this to a friend

  • Rating: 2 out of 5 stars

    Caller ID Does Not Work!

    Posted
    bob3iii
    • My Best Buy® MemberMember

    I've been an coma customer since 2008. I bought my original hub and scout from BestBuy and never had a single problem with it. I decided it was time to move up to the Telo system since it had supposedly better connectivity to faxes, etc. Mind you when I disconnected the old Hub it was still working perfectly. I connected the new Telo and it took more than three days for them to transfer my account to my new Telo, how's that for a loyal customer service! The following day my caller ID stopped working for the Telo. I called Saturday and after doing stupid tests which I knew were a waste of time, they told me they would contact Engineering and they would call me back in 24 to 36 hours! I called after 36 hours since they never called back! I wanted to talk to somebody in engineering. They said that it wasn't possible and level 3 support told me that she would call me back after she spoke to them. She did call back later that day to finally let me know that there's a firmware problem that is being worked on by engineering. That they would have fix by the end of the week or the beginning of next week. Today is Thursday, if they don't solve the problem by next Tuesday I will return the unit to Best buy and get my money back and subscribe to Time Warner phone. Their international rates are cheaper. I should also mention that the speaker on the new Telo is not loud enough to screen calls. At its loudest setting the voices break up and are hard to understand.

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Awful Experience with Ooma

    Posted
    Bill52
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    I bought this product from Best Buy end of January, I did the initial set up per Ooma instructions while I waited for them to port my number. First of February I received an email from Ooma that my number was successfully ported to Ooma, I then completed the Ooma set up. Everything was fine until the first of April when I noticed I hadn't recieved any incoming phone calls for a couple of days, even though I was making outgoing calls. I contacted Ooma immediately via live chat, and then a phone call to their technical group. Over the past 14 days, I have contact Ooma numerous times. Each time they promise to fix the problem within a few days. Now when I call them, all they can tell me is that my problem has been "elevated". By the way, their call center is located in the Philippines, so their English is not very good. They have promised to contact me by email, they never have. They have promised to follow up, they never have. If you read the 1 and 2 star reviews about Ooma on various websites, you'll see that my problem is not unique. I would never recommend Ooma! I still have a phone line which won't receive incoming calls, and, I'm out over $200.

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Poor

    Posted
    all4home
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    Purchased this device because my son had Ooma and was satisfied. Hooked up the device and followed all the directions, activated account with coma and device would not work. Spent over two hours on the phone between Ooma techs and Netgear because Ooma stated the firewall on my Netgear Gateway was preventing the device from working. Even though the Gateway was only a month old, Netgear wanted $100 to assist. Finally convinced Ooma it was their device and they shipped a replacement. Of course, the replacement faired no better. Wound up returning the device to Best Buy after less than 30 days for store credit because you only have 15 days to return and it took that long to port my phone number and to receive the replacement Telos device that still did not work. Returned the replacement to Ooma and cancelled my account. I'm now out the $45 Ooma charged to port my number. My advice to anyone is to be sure your modem/router or gateway will support the Ooma service before you buy. There was little understanding from Ooma techs in regards to help with the Netgear problem and they are reluctant to tell you how to change settings on someone else's equipment. Overall I would not recommend purchasing even though Ooma is rated the #1 VOIP provider.

    No, I would not recommend this to a friend

  • Rating: 4 out of 5 stars

    Looking forward to $aving

    Posted
    Widget
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    The set up of the unit is easy as are the directions. You must complete your activation and preferences online and there are a couple of spots that might be a bit confusing, so time will tell, knowing that you can always go back and revise/update as need be. I am not understanding the 4 weeks to port over my phone number; porting is usually done within a mater of a few hours for cell and land lines. I might have rated this higher if this capability was more accommodating. I also know for a fact that it doesn't cost $39.95 to port a number; I worked in the telecom industry and most all carriers do not charge to port a number, considering to port a number to your system is basically bringing new business to your company. I just activated and set everything up today. The sound quality is excellent, I can tell no difference from having AT&T and I'm happy to have several features such as voice mail and call fwd that I did not have with the AT&T landline service. I also liked seeing Ooma give me an estimate of what my month charges will be (I'm not interested in international) which for me, in my state and with all applicable taxes and fees amounts to $5.11 - at least a $40 savings per month IF this is the case. So where I am right now is waiting to see how long does it take to port my number and how much money am I really going to save once the "dust settles out" on all these changes and the port charge. Based on when and what comes of this, I could possibly change my overall rating to 5 stars.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Works well and easy to set up

    Posted
    dr133
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    I had been considering Ooma for a while and finally purchased it to reduce my phone bill. I had a bundle from Time Warner Cable that I felt was too expensive. The Ooma set up was quick and easy (about 5 minutes). I followed the setup guide without a problem. The Ooma web page was easy to follow and I was able to customize my features. I kept both systems up and running simultaneously (used a temporary Ooma number). I had my home number forwarded to the temporary Ooma number to see how it worked. The calls came in fine and clear. I did call customer service a couple of times and they were very helpful. One web feature I like is the ability to forward calls to my cell phone in the event Ooma is not working. I subscribed to the premier service. This allowed me to port my existing number from TWC for no additional fee. I did not think the web page was clear on the porting options: 1 - pay to port for a one time fee or 2 - sign up for the premier plan and get free porting. I selected option 2 because I like the additional features of premier. However, I had to go back through option 1 to request the porting of my home phone number. When I went through the porting request at the end they offered an additional $20 off the first year to sign up for premier, which I did not get automatically, I had to call customer service and explain what happened. The representative did give me the $20 credit. I have had Ooma solo for about a week and I am pleased. My monthly bill for Ooma is less than $15/month which includes the premier service and the phone fees and taxes.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Cut The Phone Bill

    Posted
    Cheryl
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    * This is a great Voice over internet phone. * If your cable or power are down you can set the phone to ring your cell phone. * If you want totally free you will only pay local and state taxes for your area 911 etc. * When you prepay for a year of premium you have so many options. With the prepaid year you can port your old number.for free if not there is a charge of 30.00. * Took 2 days to port from Verizon home phone. Do not disconnect from your old carrier until porting is complete. If you do not want to port your number there are plenty of new numbers to pick from. * With premium you can pick a new number as well as keep your old number. * Can block all those unwanted calls. * Can set ring times and length of ring. * Built in answering machine. Only drawback the volume is very low for listening straight from the machine. Otherwise check by dialing your number. * Notifications on cell phone when you have a new voice mail. * This decision is a no holds barred. Wish I had did this years ago. * You can use one line as a fax if you want. * Great product and fast friendly customer support via chat that answered all my concerns and questions. **** Cut the high cost it totally worth the money spent. Pays for itself in a few months.***** * May use your existing phones.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Great voice quality at minimal cost

    Posted
    Logan
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    I bought this to try to save some money on a landline, and it performs it's basic functions very well on the free Ooma tier. People I've talked to can't tell the difference between the copper POTS line and this VOIP, and in my area, the mandatory telecom taxes only run about 7.50 a month. The 10 a month Premier version has some very nice features that I've enjoyed, namely the spam blacklist. The rest are cool tricks that different people will like, such as integration with Philips Hue lights to blink or change lightbulb colors when you get a call. I don't have Hue, but if I got those bulbs, I would love to integrate. The web portal for your Telo is convenient in that you can download copies of voicemail for archival. Otherwise, you can use the Ooma app to make or receive calls from your Ooma number and remotely check voicemail. The Telo by itself is wired only, so by default it needs to be near an Ethernet port, though if you prepay for a year of Premier, you can elect to receive a free WiFi adapter (50 dollars, otherwise) and place it anywhere in your home. You can also get one of those phone base station/hand set kits and attach the base station to the Telo wherever it will be and place the handsets in more convenient places. Word of warning, though: The calls are routed over your internet connection, so if you have an unreliable satellite internet connection or are prone to losing internet signal in your area, the Telo will go out with it.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Easy to set up. Good audio quality

    Posted
    TomFromDedham
    • Verified PurchaserVerified Purchase

    I wanted to retain my land line number, but cut my dependance upon Verizon or the cable companies. This allowed me to purchase a bare bones Internet connection without having to choose a package that generally gave me more than I wanted or had extra charges. There are cheaper ways to "cut the cable" for phone, especially if I was willing to lose the land line number I have had for decades. But Ooma seemed to be a reliable way to retain my land line # in a way that I could reliably transfer it elsewhere in the future if I chose to drop Ooma in the future. Setup was very quick and easy, and the audio quality is very good. NOt sure what audio quality would be for a slow internet connection. Mine is a strong FIOS internet, so that may be a factor in my satisfaction. I chose to purchase the Ooma premier plan so am spending $10 per month. This was because it gave me a free transfer of my land line (a $40 value) and I also wanted to test out their spam filter. The filter does seem to filter robo calls, but spammers are getting clever and finding ways to get around that. I'll stick with the premier plan for a year, but most likely will drop it at the anniversary, which will leave me with an ongoing phone bill of $0.

    I would recommend this to a friend

  • Rating: 3 out of 5 stars

    Great

    Posted
    Henny
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    I've been using my Ooma service for three weeks now. I am SO PLEASED with this device. It is easy to setup. Just follow the setup guide that comes with the box and go to their website for the initial activation. Once that's done simply connect Ooma to your router and your phone to Ooma. 1. The only cost I pay monthly is $3.82 for government taxes required to use 911 emergency services. 2. The call quality is excellent. 3. You get caller ID, call waiting, and voicemail all for free 4. You get to choose from a list of available local phone numbers (I even ported or use my current number instead for $39.95 for a one time fee 5. Came in secure packaging with easy to follow instructions. 6. The lighted design on the top lets you know at a glance if your service is connected by shining an electric blue color. The small "play" button lights up orange when you have voicemail so you can easily see if you have new messages. 7. You are limited to five thousand minutes a month but you can pay the extra $10 per month for the premier level . Two people can simultaneously make outgoing calls (if you buy their $50 HD cordless handset)... Just as if you had two separate phone lines. Lots of perks that may or may not be worth the extra $10/month.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    AMAZING!!!! Works like a Charm!!!! Love it!!!

    Posted
    Julie
    • My Best Buy® Elite Plus MemberElite Plus Member

    I was somewhat skeptical in making this purchase, but someone told me it was good. Well, he wasn't kidding. This thing is AMAZING. It is super simple to set up. It's even clearer than my old phone service. It is saving me $40 per month. The voicemail is good, but I did get a nice fancy set of Panasonic phones with an answering machine as part of the base unit so I am now using that now. I just set Ooma to go to voicemail after like 7 rings, and my Panasonic picks up after 4 rings, so there's no problem at all. It works like a charm. I would highly recommend this to anybody. Also, customer support answers quickly to guide you through stuff. I ported my number over ($40) but that was well worth it since I'd had that number for 11 years. The port took place within 2 weeks and went through flawlessly. I just cannot say enough good things about this Ooma Telo. Everyone should make the switch if you want good quality calls for under $5 per month. I did opt out of the premier plan because I didn't feel I needed to spend the extra money on that, but it did have some nice features if you can justify it.

    I would recommend this to a friend

  • Rating: 1 out of 5 stars

    Never got it to work

    Posted
    olderbuyer
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    Bought OOMA at Best Buy. Took it home, but couldn't get it to work. After 30 minutes with customer support, was told that the item lacked the firmware to support online updating. Sent me a replacement (1 week for shipping) and return authorization. New box didn't work either, so returned it too. Now, the setup of this thing is very simple. Basically a phone cord, a power cord, and an ethernet cord, so it's hard to see how someone could screw up the installation. I have Comcast cable and the OOMA was connected directly to the modem. Tried various cables, configurations, etc., and it just never got beyond trying to initialize. I really wanted this to work, so I am disappointed. I called to cancel the monthly charge on my credit card, which took about a half hour. They said it was canceled, and I will update this review if something goes wrong there. Bottom line: Worth trying because of the potential cost savings, but don't delay in hooking it up and keep your receipt.

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Unreliable

    Posted
    Gogos

    After reading the reviews I bought 2 of these,one for home and one for work. I have the premium package for work with call block,call forwarding and other great features.It would be great if all these features were reliable though. I just cancel my service less than a year later because I was tired to call almost every day for them to fix my problems. Static on the line, phone rings once and then stops, call forwarding works 2-3 days a week only or people that call me get a message "phone number no longer in service". Their answer when you call their support always the same......we will escalate your case to higher support,here's your ticket number. Business phone is very important and has to work all the time not sometimes so I switched to a real phone company. Also, the day they were transferring my number when I first got my device I was told it takes 2-3 minutes.Long story short, I was without phone in my business for 3 days! If you are thinking buying this for a business solution consider your self lucky reading this.

    No, I would not recommend this to a friend