Customer Ratings & Reviews

Geek Squad customer service is oustanding! They are very efficient, highly effective and easy to understand! I have will recommend them to anyone looking for IT services to help manage the increasingly complicated world of personal electronic hardware and software systems.

The Geek Squad was amazing!! Patient and very knowledgeable. Never made me feel stupid trying to explain my problem with computer.

Geek Squad has been alwats professional, thorough, helpful, and friendly. I am always happy with this service.

The Geeks are GREAT!!! They are first of all very pleasant to work with. From my experience they have always been able to fix my tech problems! Once they get started they do not waist time! They have helped me with my iphone and my Apple computer. At times there may not be a problem with the tech, then they kindly will work with you to help you solve your your problem.

The agent showed us laptops and helped us get the best price for our money. Then went through everything got everything downloaded that needed to be. when we picked it up he proceeded to show us how to find things and how things worked. fantastic job.

I went to Best Buy to ask them what items I would need to upgrade my sons gaming PC. They recommended a couple items and Geek Squad installed them for me because I don’t know how to do any of that….& I don’t even remember what I had installed other than the 4T SSD card. My son’s happy with the upgrades, so I think it’s all good. I was happy to have Best Buy & Geek Squad help me with this. It was a gift for my sons birthday.

I am not the best with computers, but they explained everything in a very straightforward manner. The problem was serious and my computer had to be reset, but they recommended a good backup drive that ensured that all of my documents were safe

Geek squad techs did a great job on my laptop and PC. faster than expected too!

Geek Squad really helped me out. I was worried that I was going to have to buy a new computer but GS got me together and was able to update my operating system seamlessly. Customer service was great and I appreciate assistance. Thank you.

I love geek squad. I know absolutely nothing about technology but they are happy to answer all my questions. I buy most of my tech from Best Buy and overtime I’ve needed the standard inevitable repairs and they were great!

The geek squad is one of the most service oriented return on your investment services that you could ever spend money on and be completely 100% satisfied with based on what kind of excellent and very knowledgeable people who work there and as part of a team.

The agents respected my request wiping a computer and external drive clean, as a double check, and did so professionally and promptly. Note the new policy of making an appointment for Geek Squad services.

I never felt better about taking my computer to someone after the experience I had with Geek Squad in Tyler Texas. They were very nice and never spoke down to me as I don't know much about computers. They were able to fix my computer and have it back up and running as good as the day I purchased it, in less than 24 hours.

Alway very help when I have a computer or printer issue. I would go anywhere else. I trust them to find the issue and fix it.Awesome staff!

The instore Agent was very patient with me explaining what the proccess was at setting up and transfering everything from my old laptop to the new one.

Love the Geek Squad thy are fast and know what they are doing. They did help me computer it was wiped out

Geek Squad updated, my laptop computer, and downloaded my other laptop cleaned my iPad, with trend security added. explained what they were doing. Made appointment, called for pickup, very professional and nice.

I had a tablet that I wanted to have scrubbed because I could t login. I didn’t want to throw away great hardware. They did an incredible job and communication was fantastic!

Great service very friendly and informative. They got done the same day.

Geek Squad was very supportive and understanding when I had to exchange the first Lenovo Yoga for a different one because the letter key "p" came defective.