Customer Ratings & Reviews

Data transfer went smoothly except for the quicken files. My software was from 2002 and wasn’t compatible with today’s software program. We finally got it working and all is great!!!!

Was overwhelmed with end user fixes and needed an extra set of hands to help with the work. The team was courteous, knowledgeable, and great to work on my overload.

Geek squad is amazing. They updated my laptops in just a few days, not weeks

The agent showed us laptops and helped us get the best price for our money. Then went through everything got everything downloaded that needed to be. when we picked it up he proceeded to show us how to find things and how things worked. fantastic job.

Have used Geek squad for many years and the knowledge and ability of its staff is always so trustworthy. Recommend it to all my friends. Really love being able to make a appoint and they are always on schedule!

Geek squad techs did a great job on my laptop and PC. faster than expected too!

They were very helpful and they did a great job for what I needed for my MacBook. They were very nice and worked pretty fast.

Geek Squad really helped me out. I was worried that I was going to have to buy a new computer but GS got me together and was able to update my operating system seamlessly. Customer service was great and I appreciate assistance. Thank you.

I never felt better about taking my computer to someone after the experience I had with Geek Squad in Tyler Texas. They were very nice and never spoke down to me as I don't know much about computers. They were able to fix my computer and have it back up and running as good as the day I purchased it, in less than 24 hours.

The geek squad is one of the most service oriented return on your investment services that you could ever spend money on and be completely 100% satisfied with based on what kind of excellent and very knowledgeable people who work there and as part of a team.

I love geek squad. I know absolutely nothing about technology but they are happy to answer all my questions. I buy most of my tech from Best Buy and overtime I’ve needed the standard inevitable repairs and they were great!

Love the Geek Squad thy are fast and know what they are doing. They did help me computer it was wiped out

The Geeks are GREAT!!! They are first of all very pleasant to work with. From my experience they have always been able to fix my tech problems! Once they get started they do not waist time! They have helped me with my iphone and my Apple computer. At times there may not be a problem with the tech, then they kindly will work with you to help you solve your your problem.

They are great technichens who know computers inside and out and are very patient and kind and explain with great detail what and how to fix problems

Agents were able to install my corrupted windows and get a new windows downloaded the same day

The agents respected my request wiping a computer and external drive clean, as a double check, and did so professionally and promptly. Note the new policy of making an appointment for Geek Squad services.

The Greek squad did a wonderful job on downloading the program that I needed.

Great service very friendly and informative. They got done the same day.

It seems my computer was too old to install Windows 11. It had Windows 10 originally installed but unable to upgrade. I suppose it's not necessarily Best Buy's fault, although I was a little suspicious since (at the time) my desktop had all the top line features. Best processor, a TB of storage, good RAM, graphics card, and so on. My only issue was the time it took to get anyone to help me. The employees helping other customers had me standing at the counter for several minutes. Definitely more than 15 minutes but not more than an hour. Still, I felt someone should be at the counter to tell customers there would be a wait or answer simple questions. I only waited to pick up my computer and no one would help me. I'm not blaming them for helping other customers. It just seemed short staffed and someone really should be at the counter instead of letting customers wait without any idea when they might be helped.

Geek Squad updated, my laptop computer, and downloaded my other laptop cleaned my iPad, with trend security added. explained what they were doing. Made appointment, called for pickup, very professional and nice.