Customers are impressed with the keyboard's functionality and the overall quality and protection offered by the Agility Keyboard Portfolio Case. Many appreciate the case's sturdy design and the ease of typing provided by the keyboard. However, a significant number of users experienced issues with the magnet detaching from the case.
This summary was generated by AI based on customer reviews.
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1 Showing 1-20 of 37 reviews
Pros mentioned:
Keyboard, Quality
Cons mentioned:
Magnet
Rated 3 out of 5 stars
great but very heavy
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This reviewer received promo considerations or sweepstakes entry for writing a review.
the case is very sturdy, heavy duty, just what my husband needed, however it adds quite a bit of weight, a lot more than I was anticipating. Also, the adhesive bonding of the magnetic piece is not good, very very cheap, not the quality expected from OtterBox. The keyboard works very well and has a nice size.
I would recommend this to a friend
Brand response from OtterBox Customer Support
Posted .
Hi Rita,
Great to see that the OtterBox Agility Keyboard Portfolio seems to be just the thing for your husband's needs. We're sorry that you are having an issue with the magnet of the case, however, but we can absolutely get that taken care of for you! Just give our friendly Otters a call at 1-855-688-7269, and we'll get you set up with a warranty replacement that we're confident won't give you any further trouble.
Cheers, OtterBox Customer Service Team
Pros mentioned:
Keyboard
Rated 4 out of 5 stars
Heavy case
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This reviewer received promo considerations or sweepstakes entry for writing a review.
The case adds quite a bit of weight, but that was anticipated. The keyboard takes a separate charge & must be set up via Bluetooth. The glue on the metal bracket was useless & must be replaced
I would recommend this to a friend
Pros mentioned:
Keyboard, Quality
Rated 2 out of 5 stars
Close but not quite
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This reviewer received promo considerations or sweepstakes entry for writing a review.
The leather case has the professional look and feel I was looking for. Keyboard is a good size and works well. The case is sturdy and love that it can be removed and used without the keyboard when needed. The big drawback and reason it was only a 2 is that the metal piece that's glued to the back of the case that connects to the keyboard would detach from the case due to the cheap glue they used. Since I really wanted the otter box case to protect the iPad, we just used super glue to reconnect and haven't had any issues since.
I would recommend this to a friend
Brand response from OtterBox Customer Support
Posted .
Hi HC,
We are very sorry to see that you’ve had some trouble with the adhesive bonding of the magnetic piece on the OtterBox Agility Keyboard Portfolio. Looks as though you’ve resolved the problem yourself for the moment, but please know that we are more than happy to get you a warranty replacement that we are confident will have no such issue. Just give our friendly Otters a call at 1-855-688-7269, and we’ll get this taken care of for you.
Cheers, OtterBox Customer Service Team
Rated 1 out of 5 stars
Doesn't even stand up
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This reviewer received promo considerations or sweepstakes entry for writing a review.
I got this product after getting an exceptional deal on it. I was happy to give it a go. When I got home and installed my iPad Air 2 and went to type on the keyboard, it fell backwards. The only way to keep the iPad up is to have it on a hard flat surface.
The only thing keeping the iPad standing, is a tiny 1/4 inch piece material that you pull up manually. No magnets or slots to drop into, just a flimsy piece of cardboard or something. As far as using it it the portrait position, forget it. There is no way for it to stand up. It's to tall and just naturally falls backwards.
If you want to lay in bed or on the couch and use this product, you can forget it. The overall theory of this product is great. Use it in any room with attachments and it comes it's the protective case. But in practice, it fails miserably.
No, I would not recommend this to a friend
Brand response from OtterBox Customer Support
Posted .
Hi Robbadoo,
We’re very sorry to see that you are having a bit of frustration with your new Agility Keyboard Portfolio for the iPad Air 2, and we apologize for any confusion regarding the functionality of the case. Although the built-in magnet does allow for a full 360 degrees of rotation, use of the keyboard is intended for landscape view only. As you have noticed, placement on a hard, flat surface will definitely offer the greatest stability. If you have any other questions or concerns with your new OtterBox, please feel free to reach out to our friendly Otters at 1-855-688-7269.
Best, OtterBox Customer Service Team
Hey Robbadoo, Just thought I’d check in and see how your OtterBox Agility was working out for you since our last comment on this post. We hope you’re getting a ton of use out of it and enjoying the cool keyboard feature. If you’re still having any concerns about this case, please shoot me an email directly at [email protected], and I’ll be glad to help any way that I can.
Cheers, Otter Chris
Pros mentioned:
Keyboard, Protection
Rated 4 out of 5 stars
Good sturdy case & keyboard combo
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This reviewer received promo considerations or sweepstakes entry for writing a review.
I replaced a former case and keyboard combo with this purchase. This case is a lot more protective than the previous one. I did have to reattach the metal ring to make the case stay with the cover. After that repair it worked great. I like the sturdiness and how the keyboard works. The screen rest could be stronger as it lets the screen fall down occasionally.
I would recommend this to a friend
Rated 3 out of 5 stars
Not worth cost
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This reviewer received promo considerations or sweepstakes entry for writing a review.
This is a good product, but not worth the cost. My iPad Air fits in it, as the BB staff told me it would, but the buttons don't line up. I'm considering returning it.
No, I would not recommend this to a friend
Brand response from OtterBox Customer Support
Posted .
Hi Jd0599,
That is strange that the buttons are not lining up on your Agility Keyboard Portfolio Case. Feel free to call our friendly Otters at 1-855-688-7269 so we can troubleshoot why that is not fitting correctly. We will be happy to help in any way that we can.
Best, OtterBox Customer Service Team
Cons mentioned:
Magnet
Rated 4 out of 5 stars
Excellent but has one draw back
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Posted .
This reviewer received promo considerations or sweepstakes entry for writing a review.
Excellent device, but it has one draw back. When you put the otter box on the iPad 2 it has a magnetic device that connects with the keyboard and carrying case, it is a strong magnet, but needs to be glued on with super glue. You will find that the magnet is so strong it pops off the otter box and sticks to the keyboard and carrying case. Very annoying, but outside of that I love it.
I would recommend this to a friend
Pros mentioned:
Quality
Rated 4 out of 5 stars
Sturdy casing for iPad
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This reviewer received promo considerations or sweepstakes entry for writing a review.
The real otter box quality casing for iPad but the folio is weak. Only one possible angle that will lets you view iPad and making it difficult to handle placing on your lap. And it would be great if the keyboard comes with a charging cable.
I would recommend this to a friend
Pros mentioned:
Protection, Quality
Rated 4 out of 5 stars
Good quality case
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This reviewer received promo considerations or sweepstakes entry for writing a review.
This case was very good quality and will protect the iPad well, but it was just too clunky for me. I returned for a more slim keyboard case option.
I would recommend this to a friend
Cons mentioned:
Magnet
Rated 2 out of 5 stars
Magnetic piece comes undone.
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Posted .
This reviewer received promo considerations or sweepstakes entry for writing a review.
The magnetic piece came undone the first time my son removed the iPad. I brought it back and got a new one. It did the same thing. I contacted Otter Box, they are mailing a new one. I hope it works. Either way, their customer service was very nice and easy to deal with.
No, I would not recommend this to a friend
Brand response from OtterBox Customer Support
Posted .
Hi Ottermom1,
Awesome username!
We’re sorry that you and your son have had some issues with the OtterBox Agility. We can definitely get you into a unit that will not have this trouble. Please keep us posted, and if for any reason you experience the same problem with the replacement, go ahead and reach out to us directly at [email protected], and we’ll get this taken of for you.
Cheers, OtterBox Customer Service Team
Rated 5 out of 5 stars
Not happy
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This reviewer received promo considerations or sweepstakes entry for writing a review.
The product would have been fine if I actually got all of it. The wall mount was not in the box. I called Best Buy and they said I would receive a return shipping tag to send it back and they would send another one to me. Well this never happened, I never got a return tag in the email they said they were sending but I didn't receive. It would appear that Best Buy in fact does not care about customer satisfaction and I will not be spending my money there any more
No, I would not recommend this to a friend
Brand response from OtterBox Customer Support
Posted .
Hey BigC,
We're very sorry to see that you had such a disappointing experience with your recent purchase of the OtterBox Agility Keyboard Portfolio Case, and we definitely want to see what we can do to help turn this around for you! Feel free to give our friendly Otters a call at 1-855-688-7269, and we'll get right on the case!
Best, OtterBox Customer Service Team
Pros mentioned:
Keyboard
Rated 1 out of 5 stars
Suprisingly Poor Construction
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This reviewer received promo considerations or sweepstakes entry for writing a review.
I purchased this case for my son's iPad Air II thinking that Otterbox would never fail me. I loved the detachable keyboard and the included stand that I could attach wherever it was convenient. And, boy was I wrong. It lasted about three days before the magnetic attachment on the back of the iPad case fell off. The case was made of a soft plastic and flexing the case when installing the iPad caused the glue to crack. After the magnetic piece fell off, I tried to glue it back on, but it wouldn't hold.
The keyboard did work well, and the idea was sound, but the execution was very poor and well below the standard that I expect from OtterBox products.
No, I would not recommend this to a friend
Brand response from OtterBox Customer Support
Posted .
Hi Ferowin,
We’re sorry that this Agility Keyboard Portfolio Case did not go the distance. This is not typical and we would like to get this case replaced as soon as possible. Please give our friendly Otters a call at 1-855-688-7269, and we will be happy to get you set up with a warranty replacement.
Sincerely, OtterBox Customer Service Team
Cons mentioned:
Magnet
Rated 2 out of 5 stars
poor
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Posted .
This reviewer received promo considerations or sweepstakes entry for writing a review.
The magnet holding the iPad to the case fell out within two days. For $100+, I would expect better quality from Otter Box
No, I would not recommend this to a friend
Pros mentioned:
Keyboard, Protection
Rated 5 out of 5 stars
Love it
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Posted .
This reviewer received promo considerations or sweepstakes entry for writing a review.
I wanted something to protect my new iPad and I also wanted a keyboard. This product gave me both.
I would recommend this to a friend
Cons mentioned:
Magnet
Rated 2 out of 5 stars
Strong case/strong magnet
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Posted .
This reviewer received promo considerations or sweepstakes entry for writing a review.
I bought the case for my wife. However, the magnet on the case would fall off. Glue was weaker than the magnet I guess. Would not recommend this product.
No, I would not recommend this to a friend
Brand response from OtterBox Customer Support
Posted .
Hi Erey,
Our apologies for such a lengthy response time to this, but we are very sorry to see that you had such a disappointing experience with the OtterBox Agility System. We are confident that we can get you into a replacement shell that will not have the same issue as your current case, with regards to the magnet having separated. Please feel free to either email us directly at [email protected], or give our friendly Otters a call at 1-855-688-7268, and we’ll be happy to take care of this for you.
Best, OtterBox Customer Service Team
Cons mentioned:
Magnet
Rated 1 out of 5 stars
Defective Product
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Posted .
This reviewer received promo considerations or sweepstakes entry for writing a review.
All packages were open on the shelf and I had to make the decision by myself which one would be the best choice for me. Upon receiving, everything went well until the magnetic part became detached. This makes the process of attaching and detaching the iPad from the unit a problem. Eventually filed a warranty claim with OtterBox. Still waiting on a new product to be shipped.
No, I would not recommend this to a friend
Brand response from OtterBox Customer Support
Posted .
Hi Kross239,
Just wanted to check in and make sure that you received your replacement OtterBox Agility Shell and that everything is holding up with the magnet. If you have any further trouble with the case, please feel free to reach out to us directly at [email protected], and we’ll be more than happy to assist.
Cheers, OtterBox Customer Service Team
Rated 2 out of 5 stars
Not for me
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This reviewer received promo considerations or sweepstakes entry for writing a review.
I like the case but found it way to big and bulky ended up returning it for another one
No, I would not recommend this to a friend
Brand response from OtterBox Customer Support
Posted .
Hi Brett,
We’re sorry that the Agility Keyboard Portfolio Case was a bit too bulky for your comfort level. We do our best to keep our cases as streamlined as possible without sacrificing protection. We understand you decided to go in a different direction and we are sad it didn’t work out. If you ever have any OtterBox questions please do not hesitate to call our friendly Otters at 1-855-688-7269.
Best, OtterBox Customer Service Team
Rated 1 out of 5 stars
Great concept, disappointing execution
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Posted .
This reviewer received promo considerations or sweepstakes entry for writing a review.
It got one star because I couldn't leave them at zero. I had to take this back 3 times and each one suffered the same problem with the back metal piece that stuck to the magnet coming off because the glue wouldn't hold. I finally just got something else. Don't buy it.
No, I would not recommend this to a friend
Brand response from OtterBox Customer Support
Posted .
Hey Apsmith,
Completely understand your frustration, and we are truly sorry that this has been your experience with the OtterBox Agility. We have looked into the matter and are confident that we can resolve this for you. Please feel free to reach out to us directly via email at [email protected], and we will be happy to take care of this for you once and for all.
Best, OtterBox Customer Service Team
Rated 5 out of 5 stars
NEW TO A TABLET. LOVE THE CASE. DROP PROOF.
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Posted .
This reviewer received promo considerations or sweepstakes entry for writing a review.
YOUR EMPLOYEES ARE ATTENTIVE, KNOWLEDGEABLE, CURTIOUS, AND MOST OF ALL PATIENT WITH A SENIOR NON TECHNO BABE CUSTOMER..........THANK YOU FOR ALL OF THEM
SINCERELY..............THE GODMOTHER OF SPARTANBURG
I would recommend this to a friend
Rated 1 out of 5 stars
defective
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This reviewer received promo considerations or sweepstakes entry for writing a review.
Had the cover keyboard for 1 week and it came apart they need to change gluing process or different type of attachment to make product better not worth the cost investment. Had an otter box for iPhone with no issues so purchased thi for iPad. Very disappointed
No, I would not recommend this to a friend
Brand response from OtterBox Customer Support
Posted .
Hi Robert,
Just wanted to chime in (albeit a bit after the fact) to let you know that we can absolutely get you into a properly performing OtterBox Agility Shell, as far as that magnet is concerned. Just give our handy Otters a call at 1-855-688-7269, or even email us directly at [email protected], and we’ll be more than happy to take care of this for you.