Customer Ratings & Reviews
- Model:
- 78-50457
- |
- SKU:
- 7309018
Customer reviews
Rating 3.1 out of 5 stars with 37 reviews
(37 customer reviews)to a friend
Rated 4 out of 5 stars
Otter Box Agility
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Although I didn't keep this case because I decided to go with a non-keyboard case. The leather appearance was VERY nice. I also didn't need all of the wall mount and other options. It was a bit bulky for my taste.
No, I would not recommend this to a friend- Cons mentioned:Magnet
Rated 1 out of 5 stars
Magnet doesn't stick
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.With the amount of money I spent on this I would have thought that the magnet would stay in place; however, that is not the case, every single time I want to remove the IPad the magnet releases. I would not repurchase this item.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi Patty,
We are very sorry to see that you are having an issue with the magnet of your OtterBox Agility Keyboard Portfolio, and we definitely want to take care of this for you! Please feel free to give our friendly Otters a call at 1-855-688-7269, and we get you into a new case that we are confident will give you no such trouble in the future.
Best,
OtterBox Customer Service Team
Rated 2 out of 5 stars
Magnetic piece comes undone.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The magnetic piece came undone the first time my son removed the iPad. I brought it back and got a new one. It did the same thing. I contacted Otter Box, they are mailing a new one. I hope it works. Either way, their customer service was very nice and easy to deal with.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi Ottermom1,
Awesome username!
We’re sorry that you and your son have had some issues with the OtterBox Agility. We can definitely get you into a unit that will not have this trouble. Please keep us posted, and if for any reason you experience the same problem with the replacement, go ahead and reach out to us directly at cs.reviews@otterbox.com, and we’ll get this taken of for you.
Cheers,
OtterBox Customer Service Team
Rated 4 out of 5 stars
Heavy case
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The case adds quite a bit of weight, but that was anticipated. The keyboard takes a separate charge & must be set up via Bluetooth. The glue on the metal bracket was useless & must be replaced
I would recommend this to a friendRated 4 out of 5 stars
Good quality case
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This case was very good quality and will protect the iPad well, but it was just too clunky for me. I returned for a more slim keyboard case option.
I would recommend this to a friendRated 2 out of 5 stars
poor
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The magnet holding the iPad to the case fell out within two days. For $100+, I would expect better quality from Otter Box
No, I would not recommend this to a friendRated 2 out of 5 stars
Average
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.As already discussed, magnet came unattached when delivered. Glued back on but a metal edge remained scratching my office desk :( . NOT what was expected from an outerbox product !
No, I would not recommend this to a friend- Pros mentioned:Sturdy
Rated 5 out of 5 stars
Great Buy
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It looks and feeks pretty strong. So far no problem with the case at all.
I would recommend this to a friend - Pros mentioned:Works great
Rated 5 out of 5 stars
Great case
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Works Great Nice case Works Great Nice case Works Great Nice case
I would recommend this to a friend - Pros mentioned:Functional
Rated 5 out of 5 stars
Great case
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Of of the best and most functional cases for an iPad.
I would recommend this to a friend - Pros mentioned:Works great
Rated 5 out of 5 stars
Great for iPad
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I am very pleased with the keyboard it works with iPad Pro also
I would recommend this to a friend - Cons mentioned:Defective
Rated 1 out of 5 stars
Terrible
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The metal piece kept coming unglued. I had to return it for a different case.
No, I would not recommend this to a friend Rated 1 out of 5 stars
Great concept, disappointing execution
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It got one star because I couldn't leave them at zero. I had to take this back 3 times and each one suffered the same problem with the back metal piece that stuck to the magnet coming off because the glue wouldn't hold. I finally just got something else. Don't buy it.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hey Apsmith,
Completely understand your frustration, and we are truly sorry that this has been your experience with the OtterBox Agility. We have looked into the matter and are confident that we can resolve this for you. Please feel free to reach out to us directly via email at cs.reviews@otterbox.com, and we will be happy to take care of this for you once and for all.
Best,
OtterBox Customer Service Team
Rated 5 out of 5 stars
Product protect a much more expensive phone.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This product protects my very expensive phone, and I KNOW I am clumsy holding delicate camera.
I would recommend this to a friend- Cons mentioned:Magnet
Rated 2 out of 5 stars
I thought it would be better
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The magnet was unattached when I opened the package. I should have read some reviews first. For how expense this case, keyboard, and wall mount is it should be of higher quality. After reading some reviews after I bought it, I found out that this is very common and went to the Hardware store to get some Gorilla Glue. I have owned other Otterbox products and was very happy with them, I was a bit let down after getting this item. Also the little holder (ledge) for the tablet case (in laptop form) is very weak and flimsy and the ipad falls over. On the other hand the wall mount once put together (2 pieces) is not ever going to come apart. I haven't installed the wall mount yet so not sure how well the glue strips hold up. The rubbery case that comes with it seems to fit well.
No, I would not recommend this to a friend - Pros mentioned:Protection
Rated 5 out of 5 stars
After lots of research, this was best for me!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Don't let the reviews about the magnet scare you away from purchasing this amazing case! Purchased today and I am more than satisfied with the protection it provides my iPad, the functionality of the keyboard, and the quality and look of the case(Very sleek and stylish). The magnet is SUPER strong which means you just need to be careful when removing it from a base or you will pull the case off of it, but this is a great feature because it will never drop your iPad! I'm also reading that super glue can fix the issue for you customers out there with no finesse lol. Researched frantically for a week and I'm 100% sure I got the best case for I Pad Air 2 on the market. Thanks Outterbox :).
I would recommend this to a friend Rated 1 out of 5 stars
Really poor design - not recomended
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Within one month of purchase the magnet came unglued from the back. When we went to the xchange it, the magnet of the one in the box had already fallen off. Overall it's just a bad design with bad engineering at a high price. We bought a Zagg and will review that said n a month or so.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi JohnnyKzoo,
We were very sorry to see here that you had such a disappointing experience with the OtterBox Agility Shell and the magnet separating from the case. Understanding that you have already moved on to another product, we did want to express our regret for our product letting you down, and also to let you know that if you should ever be in the market for such a product again, we are confident that we can get you into a unit that will perform as you originally expected and we intended. Just give our friendly Otters a call at 1-855-688-7269 if we can ever be of any assistance.
Sincerely,
OtterBox Customer Service Team