Customers enjoy the excellent protection and good fit this Commuter Case provides for their Apple iPhone X and XS. Many appreciate the case's reasonable price and lightweight design, while also noting its ease of use and positive feel. Although some mention the case adds a bit of bulk, the overall feedback highlights its protective qualities and positive user experience.
This summary was generated by AI based on customer reviews.
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1 Showing 1-20 of 686 reviews
Pros mentioned:
Fit, Protection
Rated 5 out of 5 stars
Otter Box Commuter Case
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This reviewer received promo considerations or sweepstakes entry for writing a review.
Absolutely a must for Any New Cell Phone ... I have been a Otter Box user for some time now , and the Otter Box Commuter is great Protection .... I recently bought purchased a New IPhone XS , and I needed a good case.. I knew right away what case To get .. Otter Box has a good feel, protection, look to Case ... The Cell phone fits great, and not worried if I dropped it by Accident ...
I would recommend this to a friend
Pros mentioned:
Grip
Rated 5 out of 5 stars
Good, confident, for a slim case
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Posted .
This reviewer received promo considerations or sweepstakes entry for writing a review.
I did not want one of those big protective cases because I like to place the phone in my pant pockets. The slim Speck case that I have did not feel secure in my hands, like I was afraid that it would slip out of my hands, so I went out to look for another case.
This Otter case is slim enough and most important, it feel secure when holding my phone; the edges are not rounded so I have something more to grab on, and the buttons feel pliable and not hard to the touch.
The only con I can mention is the opening for the lightning port may be a tad tight for aftermarket plugs.
I would recommend this to a friend
Pros mentioned:
Protection
Rated 5 out of 5 stars
A sturdy Case That Can also store SIM
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This reviewer received promo considerations or sweepstakes entry for writing a review.
Been having this case for several weeks and have already dropped my phone a few times without much worries. Also the outer hard shell can use as a SIM Card storage.
I would recommend this to a friend
Rated 1 out of 5 stars
Horrible protection
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Posted . Owned for 3 weeks when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Doesn’t offer much protection for the screen. My phone fell from my pocket, as I was exiting my vehicle. The screen cracked on corner. 100% dissatisfied with this product.
No, I would not recommend this to a friend
Brand response from OtterBox Customer Support
Posted .
Hi Xguy,
We are sincerely sorry your iPhone took a fall and emerged cracked under the watch of this Commuter case. We take every measure to avoid such disheartening outcomes, but unfortunately, every drop is subject to a multitude of variables, many beyond our control.
We would be happy to replace your case, but we cannot extend our warranty to other company's products. Please feel welcome to give us a ring at 1-855-688-7269 and we'll set that up for you.
Sincerely, OtterBox Customer Service Team
Pros mentioned:
Fit, Protection
Rated 5 out of 5 stars
Fits iPhone xs perfectly, wireless charging works
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This reviewer received promo considerations or sweepstakes entry for writing a review.
This case is a perfect fit for the IPhone XS. Even if it says it’s for the iPhone X don’t worry about it. Still fits.
The case is also as thin as it gets while still giving a sense of true protection. I’ve dropped the phone on tile already from about three feet and it’s fine. My last phone had this same case for two years with more drops than I can count and the phone never broke. Case still looked great too!
Wireless charging still works through the case with my Samsung wireless charger. So you don’t lose any function from the phone with the case on it.
I would recommend this to a friend
Pros mentioned:
Fit, Protection
Rated 5 out of 5 stars
My favorite phone case!
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Posted . Owned for 3 weeks when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
In the past few months, I’ve purchased several phone cases for my iPhone XS. I recently purchased the OtterBox - Commuter Case for Apple® iPhone® X and XS, and I haven’t stopped using my phone case since I got it. It definitely exceeded my expectations as a buyer. The case is not bulky, yet very protective and it looks sleek.
I would recommend this to a friend
Pros mentioned:
Ease of use, Grip, Protection
Rated 5 out of 5 stars
Great Protection
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Posted . Owned for 7 months when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
This is my third OtterBox phone case and the best one so far. It is much easier to put on and remove from my phone. I love the protection it provides, especially to the back of the phone. It provides a nice level of grip with the exposed rubber on the edges of the case.
I would recommend this to a friend
Pros mentioned:
Protection
Cons mentioned:
Bulk
Rated 5 out of 5 stars
Nice tuff case!
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Posted . Owned for 1 month when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
I purchased this Case to help with protecting my iPhone from accidental drops etc. The case itself isn't to bulky & it feels solid in my hand & not Not cheap feeling. I also caught it on sale, so overall i’m happy with my purchase. Enjoy!
I would recommend this to a friend
Pros mentioned:
Fit, Protection
Rated 5 out of 5 stars
Does what it’s supposed to do
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Posted .
This reviewer received promo considerations or sweepstakes entry for writing a review.
I had a commuter series case for my old phone that performed well so I went with this one after looking at several other brands. It the perfect combo of size and protection. No issues accessing ports. Price was good comparatively.
I would recommend this to a friend
Pros mentioned:
Fit, Protection
Cons mentioned:
Bulk
Rated 5 out of 5 stars
Great case!
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Posted . Owned for 1 month when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Fits very well. Doesn’t add a lot of bulk. Seems to be very protective and is comfortable in your hand. I would recommend this case.
I would recommend this to a friend
Pros mentioned:
Protection
Cons mentioned:
Bulk
Rated 5 out of 5 stars
Love Otter Box! Great protection at a fair price!
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Posted . Owned for 1 month when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
I have used Otter Box iPhone cases over the years as I upgraded iPhones. They are the best! I have dropped my iPhones over the years with no damage to the phone. I particularly like the Commuter model as it offers the appropriate protection without being bulky. A great value for the money. At the end of the day, you will drop your cell phone. You want to make sure it’s well protected. The Otter Box is the answer. I prefer the Commuter Case
I would recommend this to a friend
Pros mentioned:
Fit, Protection
Cons mentioned:
Bulk
Rated 5 out of 5 stars
Great case
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Posted . Owned for 1 week when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
This case is great. It's not too bulky. fits to the phone well, and seems to offer plenty of protection.
I would recommend this to a friend
Pros mentioned:
Ease of use, Protection
Rated 5 out of 5 stars
Great case
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Posted . Owned for 2 weeks when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
The iPhone case is a very good protection for me phone, easy to assembly and very light,
I would recommend this to a friend
Pros mentioned:
Grip
Rated 5 out of 5 stars
Solid case
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This reviewer received promo considerations or sweepstakes entry for writing a review.
I work in rough conditions and didn’t want a fat bulky case. This mends sleek design and protection perfectly. The plastic is slick but offers lots of grip in hand. The rubber portion is nice in that it doesn’t grip surfaces excessively or pick up pocket lint. I’m not a fan of the apple hole in the back of the case but otherwise this case suits me. I use screen protector with this and they are seamless together.
I would recommend this to a friend
Pros mentioned:
Fit, Protection
Rated 5 out of 5 stars
Great case for iPhone Xs
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Posted . Owned for less than 1 week when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
OtterBox has been one of my top case choices since I got my first iphone (the 3Gs I seem to remember).
They are protective, not as other slimmer cases that don't really offer an effective protection, yet the "commuter" series still is not as rugged as some other models.
It just hits the sweet spot between too light and too rugged, offering very good protection, still in a slim case.
I would recommend this to a friend
Pros mentioned:
Fit, Protection
Cons mentioned:
Bulk
Rated 5 out of 5 stars
great case
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Posted .
This reviewer received promo considerations or sweepstakes entry for writing a review.
very good case for the size. provides good protection and is not bulky
I would recommend this to a friend
Pros mentioned:
Ease of use, Protection
Rated 5 out of 5 stars
Sturdy
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Posted . Owned for 8 months when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Good protection, nice design, sleek, easy to clean
I would recommend this to a friend
Pros mentioned:
Protection
Cons mentioned:
Bulk
Rated 5 out of 5 stars
Nice and slim!
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Posted . Owned for 3 weeks when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
I’ve always known OtterBox products to be great, but bulky. After needing a new case when my previous one turned out to not be up to snuff, I was going to relent with a bulkier case. Then I found this and I was surprised. Impressed, as well! This thing has already saved my phone more times than I can count.
I would recommend this to a friend
Pros mentioned:
Protection
Cons mentioned:
Bulk
Rated 5 out of 5 stars
Always count on otter box!
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Posted .
This reviewer received promo considerations or sweepstakes entry for writing a review.
I always get an otterbox for every single I buy and with a $1200 one I had to get this case. Puts your mind at ease knowing the case you have protects your overly expensive phone. It also is fairly slim compared to older models.
I would recommend this to a friend
Pros mentioned:
Protection
Cons mentioned:
Bulk
Rated 4 out of 5 stars
Reliable case
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Posted .
This reviewer received promo considerations or sweepstakes entry for writing a review.
Very accident prone so this case gives me the protection I need for every day use. A little bulky but still lightweight.