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Customer reviews

Rating 4.7 out of 5 stars with 1620 reviews

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96%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products or points for an honest, helpful review.
Page 1 Showing 1-20 of 1,620 reviews
  • Rated 5 out of 5 stars

    Great for the commuter! And I drop my phone a lot!

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    Posted .
    Owned for 1 month when reviewed.

    I'm more of a defender but while I had to wait for my replacement and heard my popsocket would stick (it doesn't without some rigging) I love it.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Fairly inrotection for my Samsung Galaxy S8 phone.

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    Posted .
    Owned for 1 year when reviewed.

    The Otterbox provides great protection for both the screen and and ports on my vintage Samsung Galaxy S8 cellular phone. And, the Otterbox metal case and liner align almost perfectly with my Galaxy S8 phone. I am still able to access the Galaxy S8's ports very quickly and easily when access is desired or necessary for recharging or downloading an update to software. My previous cellular phones were very simple to operate and to update. To me, the Galaxy's Learning Curve is much steeper than it should be and the option of relying upon the cumbersome Tutorials is very offputting. Also, the Galaxy S8 assumes if I touch the space bar twice, which is very easy to do if I'm holding my phone in one hand while I'm typing with the other hand, that what I really want to do is start a new sentence. So it does. It inserts a period and a space and makes the next letter I type Uppercase!! Perhaps I could learn how to disable the autocorrect function. On the positive side, I do like and appreciate very much the photo capabilities of the two cameras on my Samsung Galaxy S8.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Not satisfied

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    Posted .
    Owned for more than 2 years when reviewed.

    2yrs later the case is chipping/breaking away and I have a hairline crack in my screen. NOT DURABLE AS I THOUGHT.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Nice case.

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    I'm happy with my case purchase. I was deciding between the Symmetry and this Commuter. The main difference I seen between the two are the Commuter has two dust covers on the bottom that covers the charger port and headphone jack. It also seems slightly thicker built. The Symmetry is just a hair thinner and no port covers. I decided to get the Commuter because of the slightly more protection and if the dust covers get in my way I can cut them off!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Otterbox never disappoints

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    Posted .

    I have been an Otterbox user for several years now. I have epilepsy and am prone to muscle spasms that cause me to drop or slightly toss my phone without warning. I have been using the Commuter level cases for multiple phones, they're not the decorative rubber cases or the extreme ones for construction workers or anything, just the middle grade style. I had the Galaxy S7 before I switched plans and got the S8. When I had the S7, my epilepsy got the best of me one day and I fell down a flight of hardwood steps, my phone was in my hand and came with me. It bounced all the way down the 15 steps and hit a wall at the bottom. There was only a very small scuff and paint transfer from the wall that rubbed off, but the phone was completely undamaged. I have yet to have an incident with this new case, but I'm sure that I won't be disappointed with it's performance. By the time I'm ready to upgrade my phones, I could give it to anyone and they would not be able to tell that I had it for 2+ years because the cases are so good that it keeps the phone in mint condition.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Case for the Wife!

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    Posted .

    So. To preface this. My wife and I had purchased new phones. But we also have a toddler who loves to play with her phone. And sometimes throw it as all 2 year olds do. I knew she needed something to protect a $700+ phone. The glass it uses is pretty darn tough already. But the phone itself. Not so much. Having already broken her last phone due to being thrown we needed a good case to protect it. Enter the otter box. It's well survived and protected her phone from being thrown down the stairs onto the concrete with nothing more than a tiny scuff on the hard plastic. Plus, it has a cover for the charging port and headphone jack as to help prevent dust and water from getting into it. The phone itself can be dunked with no damage done. But the case adds a bit more security. I highly recommend this case! It's well worth the money. Which is already pretty low considering the high quality. Added bonus that the wife loves the color.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    1 year and still happy

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    Posted .

    I purchased this so I wouldn't need to worry about throwing my phone in a bag, where I set it down, or forgot it outside on the deck. A year later, my phone is doing great. The biometrics, camera and touch screen didn't lose any noticable accuracy. It does require using the headphone jack that is included, or wireless headphones because the waterproof opening is to narrow for my jack to just plug in. The speaker is slightly muffled making it difficult to hear occasionally when on speaker phone. Would definitely buy again.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    It works great

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    Posted .

    This is my second OtterBox case... my first one was on my previous phone, a Motorola MAXX... even though it bulks up the phone slightly, it has saved my phone numerous times when I've dropped it from waist height. The Samsung S8 is even more fragile than the MAXX, so I made sure to get an Otterbox. The phone has managed to do some flips and fly to the ground from table height... and the phone doesn't have a scratch. I love how the charging port and headset port is covered to prevent debris from trickling in. I also love the responsiveness of the buttons when I press them. Holes align perfectly... no complaints...I love it. I do however wish there was a kickstand of sorts if I wanted to watch movies on it on the fly.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good protection

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    Posted .

    The Otterbox Commuter case provides great protection for the Samsung Galaxy S8 phone. We have two identical phones and had the Otterbox on one and purchased this one from Best Buy for the other. The price was higher from Best Buy, but was able to pick up in store since we needed it immediately. Nice feel, it provides protection without adding bulk. It goes easily in and out of pockets, yet has enough texture to give a more secure grip on the phone. Not a flashy look, but protection is the goal for us. The Commuter does NOT include any type of screen protection. It works with our screen protectors, be sure to select a case friendly screen protector.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    My "go to" phone case

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    Posted .

    OtterBox Commuter has long been my go to phone case choice. I have used it for years on my different phones and it has always done an outstanding job of protecting my device without too much unwanted bulk or the half assed protection of some of the other cases. This case hugs my phone with a soft and hard shell that I feel does a superb job of absorbing shock from reasonable hits and falls but still fits comfortably into my hand and my pocket. It is not too bad on the old pocket book either;) BTW...the blue color of the new Commuter case compliments the exclusive Best Buy Coral Blue Samsung 8 color perfectly!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Only Brand of Cases that I trust

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    Posted .
    Owned for more than 2 years when reviewed.

    Literally been buying Otterboxes for years for ALL of my phones. Most of them have a screen protector, this one did not but it did have raised edges to protect my Galaxy S8. I have accidentally dropped my phone several times and this has saved my phone's life! Recommend 100%. They can be on the pricier side, BUT really nothing compared to purchasing a brand new phone. I've had this phone for 2 years now with the same case and phone still looks brand new!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Highly surprised

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    Posted .

    I spent the last 8 years as an iPhone supporter. Apple makes great devices, but I needed something that suited my style, not to mention have more reliability. Battery life on the S8 is amazing. The resolution of the screen is beautiful. And the option to have an sd card for extra memory is something I wish Apple would have used. I understand clouds and whatnot, but sometimes I just want to know I have a physical place to have my photos and videos and other data. I held my breath when I switched, but this Galaxy S8 has been more than I could have asked for. No regrets moving on from iphone.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Nice case

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    Posted .

    I have the purple Samsung phone and the case matches it perfectly. There is another Otter case that is very similar that comes with a clip which I purchased in black for my teenage son. The color for the case like his is pink and purple versus two shades of purple . .. was not fond of the pink at all, so I got this one instead. I was a bit disappointed that they were not the same material - his case was more rubberized and a tiny bit thicker where this case is more like plastic. However, I wasn't so disappointed to trade to the pink/purple and this is still a good case to protect the phone.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great case for curved screen

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    Posted .

    I purchased this case for my son to use with his new Samsung Galaxy S8 because of my past experience with Otterbox cases. The case fits perfectly and offers a lot of protection even without adding a lot of bulk to the size of the actual phone. The case also does a great job of protecting the curved S8 screen by preventing it from making contact with surfaces when lying face down. My only complaint are the earphone jack and charging port covers that are built into the inner layer of the case only make charging the phone and listening to music a hassle. Simple solution...cut out the little tabs before installing on the phone.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    2 years + Going Strong

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    Posted .
    Owned for 1.5 years when reviewed.

    I bought a case for my S8 when they dropped, and I thought I'd need a screen protector, too - WRONG! - you DO NOT need a screen protector if you buy this. The design of the case WILL protect your screen! I have dropped my phone nearly once a week (most of the time), and sometimes more than once a week - from every height (I'm 6 ft), and on every surface! NO screen scratches or damage ANYWHERE, and the phone bounces when it drops!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Better than expected

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    Posted .

    Was concerned an Otterbox might be clunky for the S8, but was pleasantly surprised. The phone still feels nice and sleek in my hand, and the case has a good texture. It's also playing nice with my screen protector. My only negative would apply to most cases. The S8 has a gorgeous screen, and even with a screen protector, I want to keep it immaculate for VR. I'm likely to switch to a case like the Otterbox Strada that also closes over the screen, for maximum protection even in my pocket. But otherwise this is one of the best S8 cases out there.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best case out there for Samsung S8

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    Posted .

    This is probably the best purchase that I've ever made on a phone. If you drop your phone as much as I do, then I recommend getting this one. I'm being a little picky here but the only problem with the case is that it hides the Aux jack and charging parts. You have to peel a little compartment to access those two. It takes literally 2 secs but it can get annoying especially if you don't have a wireless charging pad or you listen to music all the time on ear buds.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Loves the camera

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    Posted .

    My wife's favorite color is purple. Of the four available S-8 phones that day at Best Buy, all were black except one. Guess who got the purple one! She is very pleased with the battery life. Seems like she is reading Face Book pages all day long and doesn't have to recharge but twice a week. She loves the "speaker" quality of the phone so she can take care of grand kids without holding phone. She is slowly learning to take good pictures, but this may take more time to master.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good item overall if you add screen protector

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    Posted .

    I bought this item after purchasing and returning the Lifeproof case made for Samsung 8-which did not fit well, I was wary of this Otter box because there is no screen cover and for me, I could not see how I would not scratch the screen, in a purse, with keys, etc. So I had the Best buy guy put on a plastic screen cover, as well. He did a good job and so far I am very happy with this case, which fits well and I think will provide the extra damage control that I need!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Protects smartphone from accidental drops

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    Posted .

    I had prior experience with an Otter Box commuter series case on my previous smartphone. Decided to follow suit on my new Samsung Galaxy S8. Fits nice and snug and not too obtrusive. Have not performed any "drop testing" ... intentional or by accident. But based on my prior experience, I expect this case to protect my new investment just as well as with my old phone. Also, BestBuy sales price matched in the store using an online retailer's discounted price.

    I would recommend this to a friend