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Customer Ratings & Reviews

Customer reviews

Rating 4.7 out of 5 stars with 154 reviews

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Rating by feature

  • Value

    Rating 4.5 out of 5 stars

  • Quality

    Rating 4.8 out of 5 stars

  • Ease of Use

    Rating 4.7 out of 5 stars

Pros mentioned filter

Cons mentioned filter

95%would recommend to a friend

Customers are saying

Customers express satisfaction with the Defender Pro Series Hard Shell case's protective qualities and its snug fit on the Samsung Galaxy S21 FE 5G. Many appreciate the case's high quality and ease of use, while some find it a bit bulky or expensive. Positive feedback frequently highlights the excellent protection and secure fit offered by the case. However, the lack of an included screen protector and the price point are recurring concerns for some users.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 6 Showing 101-120 of 154 reviews
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Satisfied

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Otter box continues to be my go to for phone cases.

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 4 out of 5 stars

    Nice case.

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very well made case. Keeps phone protected with some bulk. Comes already assembled, so have to take apart to put on phone.

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    great buy

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love it. Supports the phone and keeps it from breaking

    I would recommend this to a friend
  • Pros mentioned:
    Fit

    Rated 5 out of 5 stars

    Otterbox

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product is very sturdy and fits phone perfectly.

    I would recommend this to a friend
  • Pros mentioned:
    Case quality

    Rated 5 out of 5 stars

    nice phone case

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like this case very well. blah blah blah blah blah

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    OtterBox Has Been Good to Me for Over 10 years.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far this case has been good. I have lots of experience with OtterBox Products and how well they stand behind their warranty. I go with products that have been good to me and companies that stand behind their products. So, when deciding on what type of case I wanted, I specifically looked for an OtterBox product.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Defender OtterBox Phone Case

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I wish other colors were available at Best Buy. I am used to a hot pink case (the former defender series) and I feel like I'm constantly misplacing this one as it blends into backgrounds to easily. Also, I had to find a video to learn how to put it on. Twice, when I had to take it off to update SIM card. Not happy there is nothing over the face of the phone either.

    No, I would not recommend this to a friend
    • Brand response from OtterBox Customer Support
      Posted .

      Ah...the elusive OtterBox! Kidding aside, we're sorry that you've found it a bit cumbersome trying to locate your Galaxy/Otter combo as it blends in with its surroundings. We'll be sure to share that feedback with our color and design teams to see if that might influence some additional options down the road.

      As for front coverage, we do make some screen protectors specifically for the S21 FE 5G, which can be paired with the case for additional security. Feel free to check those out on the official OtterBox website, and give us a call at 1-855-688-7269 with any questions and we'll always be glad to chat!

      Best,
      OtterBox Customer Service Team OtterBox

  • Rated 5 out of 5 stars

    Great case

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have been using Otterbox Defender for years. They provide great protection. This one is the hard shell version which is not as "tacky" as the rubber version. I do like that this version is less bulky. Would recommend.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Retired Engineer

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    OtterBox seems sufficient for the phone. Negative issue(only slight)- is its bulkiness (understanding that it needs to protect). Positive attribute-The belt clip can be clipped to cover the back when actively using the phone and clipped to the front to cover the "glass" when not in use. I would say "good product".

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Galaxy S21 FE 5G

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good phone, some issues holding a charge. Performance is great

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Tough case worth your dollar

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These are really tuff cases. Thicker than most but can save you money and heartache. I have dropped my phone many times and has saved me from broken screens and such. A very good case! Buy it!

    I would recommend this to a friend
  • Pros mentioned:
    Case quality

    Rated 4 out of 5 stars

    Sturdy

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The best case for any phone is this brand of cases.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Sweetness

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great phone so far. Had it about 3 week's bought the fe21 samsung and its hardly any different then the top of the line samsungs. Great phone. I greatly recommend

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Defender Pro Series Hard Shell

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    You cannot beat the quality of the OtterBox - Defender Pro Series Hard Shell for phones. This is the third one that has been purchased by members of my household.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Perfect fit and holds the phone from accidental fa

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was a gift to my dad and he loves it so much. My mum couldn't stop talking about it, and so i have to get one for her too

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Otter Box case worth the money

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My husband needed new phone. The new phone needed protection. This great Otter Box slim case has saved his phone several times already!!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great product

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have had this cover for almost a year and it has held up beautifully.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    otterbox protection

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works like a Otterbox should. I think that they are a good investment to protect my phone

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Awesome new phone!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love my new phone. Great features and the camera is 100% better!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent Protection for Expensive Phones

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have used Otterbox cases for years. They have alway protected my phones from drops.

    I would recommend this to a friend
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