Customers enjoy the excellent protection offered by the Defender Series case for their iPad Pro, citing its ruggedness and ability to safeguard their device from damage and daily wear and tear, even under demanding conditions. However, some users find the case's stand to be cumbersome and lacking in versatility, suggesting improvements could be made to its design and functionality for easier use.
This summary was generated by AI based on customer reviews.
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1 Showing 1-20 of 27 reviews
Rated 4 out of 5 stars
Good product, a little challenging to open and clo
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Posted . Owned for 3 weeks when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
I have often been told that Otterbox cases are the best. This is the first one I have ever bought, and it is very sturdy and durable. The only reason I gave it 4stars instead of 5 stars is because I found it very challenging to get shell on and off. Additionally, I struggled to get the stand to close back up once it was opened. The instructions were not as clear as I would have liked. I did figure everything out eventually though.
I would recommend this to a friend
Rated 1 out of 5 stars
Unable to open kickstand flap
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Posted . Owned for less than 1 week when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
The kickstand flap is very difficult to open due to the catch in the middle and there is a risk breaking the hinge or the catch. I have already exchanged the item through the Best Buy store but the exchange item still has the same problem. I started an OtterBox warranty replacement but that takes a few days and I don't know if the warranty replacement item will resolve this issue. Anyone else have the same issue with this case? OtterBox can you please respond to this issue.
No, I would not recommend this to a friend
Brand response from OtterBox Customer Support
Posted .
We’re so sorry to hear about the trouble with your product! Please give our CS Team a call at 1-855-688-7269, or reach out to us via chat, and we are happy to help with this!
Rated 5 out of 5 stars
Armoured Tablet
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Posted . Owned for 1 week when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Sturdy cover. Gives you the confidence to carry your iPad around in your bag.
I would recommend this to a friend
Pros mentioned:
Protection
Cons mentioned:
Stand
Rated 1 out of 5 stars
Used to be a better product!
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Posted . Owned for less than 1 week when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
I have purchased OtterBox products in the past and have had good luck with them. I decided to try this defender series for my new M4 iPad Pro. I am still not very excited about the screensaver that they include and also how difficult it is to get the top case off of the iPad to use it. The case does fit well and is rugged and protective but takes a little bit of effort to fit the iPad into it. The pencil pro will not fit into the space allotted for the pencil since it is too short to accommodate. The four position stand on the back of the case is flimsy and seems like it would easily break. It was difficult to use and definitely warrants a better design. Overall, I was not that excited about this latest iteration of the OtterBox defender case and decided that the quality had fallen off since my purchases for prior iPads and I decided to return the case to Best Buy. I ended up purchasing a Zugu case which is what I had with my last iPad Pro and is so much easier to use and well thought out.
No, I would not recommend this to a friend
Brand response from OtterBox Customer Support
Posted .
We are glad to hear that the retailer helped with this issue.
Pros mentioned:
Protection
Cons mentioned:
Stand
Rated 3 out of 5 stars
Great protection while not in use
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Posted . Owned for 1 month when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
For protection, it is hands down the best. But if you want to USE your iPad, it’s awful. The stand is hard to open fully and even harder to close. You can charge an apple pencil only when the stand piece is off or covering the front—you cannot charge while the iPad is resting on the stand. And the pencil holder is too small for the new pencil pro, so it destroys the tip the first time you try to store it.
No, I would not recommend this to a friend
Brand response from OtterBox Customer Support
Posted .
Thank you for your feedback regarding the Defender Series. We have taken your feedback to the company for future consideration.
Cons mentioned:
Stand
Rated 3 out of 5 stars
Good BUT.... Team...come up with something better!
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Posted . Owned for 1 month when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
I've owned Otterbox products for years.. for Ipads and for phones... this one is good BUT the compartment that was built for the Apple Pen is almost useless.... It doesn't take much to mistakenly open it potentially lose the pen...
The stand is clunky to use and slips sometimes....
there must be a better design.... Come On Guys.... You've been stellar for so long .... there's gotta be someone there to design a better product.....
No, I would not recommend this to a friend
Brand response from OtterBox Customer Support
Posted .
Thank you for your feedback regarding the Defender Series for Apple iPad Pro 11-inch (M4). We have taken your feedback to the company for future consideration.
Cons mentioned:
Stand
Rated 5 out of 5 stars
Excellent protection for the M4 IPad Pro…
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Posted .
This reviewer received promo considerations or sweepstakes entry for writing a review.
This case is perfect for the iPad M4 Pro 11”. I do appreciate the fact that it has a building screen protector… Some people do not like that… And I understand why… Although it does save you about $30 because they are quite expensive. I have seen reviews that said the screen doesn’t fit tight against the display, but I do not find that to be the case. I do like the stand… It seems like they updated it… I just wished it had a few more viewing l angles… As it is quite limited.
I would recommend this to a friend
Rated 4 out of 5 stars
Great product for protecting your iPad
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Posted . Owned for 2 weeks when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
This will give you the best protection out of all of the cases sold at Best Buy hands down. It’s a great case to have on if you are giving the iPad to a child or anyone else who is not careful with delicate devices. The only downsides that I see are that the kickstand is on a separate attachment and is a pain to close up after it’s open. Plus the case adds a lot of weight to the iPad. I don’t use mine for long periods of time so the added weight is not really an issue but I can see where it could be if somebody is holding it for more than 30 minutes.
I would recommend this to a friend
Rated 4 out of 5 stars
Works and is solid
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Posted . Owned for 3 weeks when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
It's the most solid unit on the market. That being said the screen protector isn't ideal. Should be a glass one. And the cover blocks the camera on the back. Besides that works great
I would recommend this to a friend
Rated 4 out of 5 stars
Good, a easier to operate stand it would be better
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Posted . Owned for 1 month when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
I bought it for my wife. She said she likes it, but has difficulty with the stand. She also wished it had a handle. As far as be sturdy, it gets the job done, like all other Otter products.
I would recommend this to a friend
Rated 2 out of 5 stars
Good but very akward
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Posted . Owned for less than 1 week when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
This case is pretty solid but the extra case that have stand is very awkward. The flap that covers the Apple Pencil charger/hold pencil doesn’t fit. I was able to take the flap off and put it back on. So, i had the flap removed permanently. One nice thing is that the screen protector is part of the case. I plan to keep this case as a backup because I wanted a case with keyboard but they’re expensive. I have decided to go ahead and buy one anyway. My recommendation to buy this case is up to you. I wouldn’t buy it if putting on and taking apart the case is difficult for you.
No, I would not recommend this to a friend
Brand response from OtterBox Customer Support
Posted .
Thank you for your feedback regarding the Defender Series for Apple iPad Pro 11-inch (M4). We have taken your feedback to the company for future consideration.
Pros mentioned:
Protection
Rated 5 out of 5 stars
iPad armor
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Posted . Owned for 2 months when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
You absolutely have to have this case I let my six-year-old play with my iPad and I have no worries with this case on
I would recommend this to a friend
Pros mentioned:
Protection
Rated 5 out of 5 stars
Otterbox for iPad Pro
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Posted . Owned for 1 month when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Great protection for construction work. It protects from dust and scratches.
I would recommend this to a friend
Pros mentioned:
Protection
Rated 5 out of 5 stars
Otterbox
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Posted . Owned for 3 weeks when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Works great! Saves my phone from getting damaged. Looks nice.
I would recommend this to a friend
Pros mentioned:
Protection
Rated 5 out of 5 stars
Cover
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Posted . Owned for 3 weeks when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
This protects my new iPad and seems to be excellent quality
I would recommend this to a friend
Pros mentioned:
Protection
Rated 5 out of 5 stars
Great Protection
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Posted . Owned for 2 weeks when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
The otter box defender is the best choice for protection of your iPad
I would recommend this to a friend
Rated 5 out of 5 stars
Awesome
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Posted . Owned for less than 1 week when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Very good case, feels great in my hands and doesn’t make it weight a lot. Highly recommend
I would recommend this to a friend
Rated 4 out of 5 stars
Great Case for iPad Pro (M4) 11-inch
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Posted . Owned for 2 weeks when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Very nice case for the newer (M4) 11-inch iPad Pro. This one came with a built-in screen that works great.
I would recommend this to a friend
Rated 5 out of 5 stars
Love it
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Posted .
This reviewer received promo considerations or sweepstakes entry for writing a review.
Great quality! Love the case and very durable. It’s great product
I would recommend this to a friend
Rated 5 out of 5 stars
Otter box
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Posted . Owned for 1 month when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Very tough i like it 10/10 I would definitely recommend