Customers are impressed with the Defender Series Pro Case's protective qualities, secure fit, and ease of use. Many appreciate the case's substantial grip and find it to be good value for the price. While some wish it included a built-in screen protector, others find the case's bulkiness to be a minor drawback. A few users noted some minor issues with the charging port cover.
This summary was generated by AI based on customer reviews.
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1 Showing 1-20 of 453 reviews
Pros mentioned:
Protection
Cons mentioned:
Screen protector
Rated 4 out of 5 stars
Almost perfect!
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Posted . Owned for 1 week when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Samsung S20 5G is manufactured in a single version flat screen with curved edges confirmed with Samsung directly. It has been a challenge to locate a case that offers full lip front screen protection. The OtterBox Defender Pro has some improvement over others where glass sides were higher than lip which I returned immediately.
Pros:
Rugged but not overly, just enough texture for good grasp
Awesome camera lens protection with camera seated deep surrounded by high lip
Covered charging port - only time will tell how durable.
Cons:
Slight added weight
Low lip on front screen sides. Sides of screen clear by narrow margin of about 1/16" which if case material compresses on a side strike to glass, not convinced glass won't shatter. There's about 1/8" protection on front top and bottom screen edges which offers protection if front drop lands flush or on a corner.
If OtterBox could just raise front lip on sides to 1/8", this case could be Perfect! Perhaps lower side is for easier swiping but I also swipe down from top with higher bezel and no issues.
All in all a SOLID case and only time will tell if my front glass will survive a front impact.
This review is from OtterBox - Defender Series Pro Case for Samsung Galaxy S20 5G - Black
I would recommend this to a friend
Cons mentioned:
Bulk
Rated 5 out of 5 stars
A reliable cell phone case!
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Posted . Owned for 2 months when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
The otter box brand has never let me down in the 10+ years that I've been using them. Bought this case for my son's phone and so far so good. It can take a beating and isn't too bulky.
This review is from OtterBox - Defender Series Pro Case for Samsung Galaxy S20 5G - Black
I would recommend this to a friend
Pros mentioned:
Protection
Rated 5 out of 5 stars
Is worth the money
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Posted . Owned for 3 weeks when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Excellent cover really great protections my phone fall 3 time already stills no scratch. Awesome purchase is worth it
This review is from OtterBox - Defender Series Pro Case for Samsung Galaxy S20 5G - Black
I would recommend this to a friend
Pros mentioned:
Fit
Rated 5 out of 5 stars
great buy
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Posted . Owned for less than 1 week when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
great case. fits better than the one made for the galaxy 9.
This review is from OtterBox - Defender Series Pro Case for Samsung Galaxy S20 5G - Black
I would recommend this to a friend
Rated 5 out of 5 stars
Phone case
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Posted . Owned for 1 week when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
I highly recommend an otterbox defender case
on any cell phones.
I would recommend this to a friend
Rated 1 out of 5 stars
Too Small for the S20 FE
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Posted .
This reviewer received promo considerations or sweepstakes entry for writing a review.
The case is too small for my Galaxy S20 5G FE. Maybe the FE makes a difference. I must return it.
This review is from OtterBox - Defender Series Pro Case for Samsung Galaxy S20 5G - Black
No, I would not recommend this to a friend
Brand response from OtterBox Customer Support
Posted .
Hi there,
We're so sorry for any confusion. This case was only meant to fit the Galaxy S20 5G, not the Galaxy S20 5G FE. If you're looking for a case for your phone, we'd love to help you shop around. Please feel free to ping us on our OtterBox website, and we'll dive in with the assist!
Best, obcst
Pros mentioned:
Protection
Cons mentioned:
Bulk, Screen protector
Rated 5 out of 5 stars
Excellent protection even with no screen shield!
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Posted . Owned for 11 months when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
The Otterbox Defender Pro series cases provide excellent protection. I've had them for a few phones and always been happy. It will add some bulk and weight but definitely provides good protection. I liked the no built in screen protector aspect so you actually touch the glass for smoother operation off your phone.
This review is from OtterBox - Defender Series Pro Case for Samsung Galaxy S20 5G - Black
I would recommend this to a friend
Pros mentioned:
Grip, Protection
Rated 5 out of 5 stars
Big fan of these cases.
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Posted . Owned for 3 weeks when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
I really like the otter box defender cases. They do a great job of protecting my phones. The rubberized exterior feels good in hand allowing positive traction when in use. I really like the belt clip portion of the case since I do not like I the idea of keeping my phone in my pocket. The only repeated down falls of these cases is that over time the rubber exterior begins to separate at the corners and the price tag is pretty high.
I would recommend this to a friend
Pros mentioned:
Fit
Cons mentioned:
Screen protector
Rated 5 out of 5 stars
Great protection!
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Posted .
This reviewer received promo considerations or sweepstakes entry for writing a review.
This is the newest in a long line of otterbox cases I have owned across many items protected. It fits like another box, belt clip(which I don't use unless on bike) all fit great! I wish I could find a quality screen protector that works with the case. I have NOT had great experience with the glass from otter
This review is from OtterBox - Defender Series Pro Case for Samsung Galaxy S20 5G - Black
I would recommend this to a friend
Rated 5 out of 5 stars
Unmatched Protection and Style
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Posted . Owned for 5 months when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
I recently acquired the OtterBox Defender Series Pro Case in the captivating "Gone Fishin" design for my Samsung Galaxy S20 5G from Best Buy, and I'm absolutely delighted with my choice. This case seamlessly combines rugged durability with a unique and eye-catching design. Its sturdy build instills confidence in the safety of my phone, ensuring it remains protected against accidental drops and impacts. The precise cutouts and responsive buttons make using my phone effortless. In sum, the OtterBox Defender Series Pro Case not only provides outstanding protection but also adds a touch of personality to my Samsung Galaxy S20 5G. I wholeheartedly recommend it to anyone looking to safeguard their device in style
I would recommend this to a friend
Pros mentioned:
Fit, Protection
Cons mentioned:
Bulk
Rated 5 out of 5 stars
Perfect phone case.
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Posted . Owned for 2 weeks when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
A little more bulky than other OtterBox cases I have had, but works for it's intended purpose. Fits phone well and has protected my phone from multiple drops.
This review is from OtterBox - Defender Series Pro Case for Samsung Galaxy S20 5G - Black
I would recommend this to a friend
Pros mentioned:
Protection
Rated 5 out of 5 stars
Defend your S20 from drops!
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Posted . Owned for 1 month when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Supreme protection. Includes a holster for belt, even though it doesn't rotate 90 degrees like the old ones could. I like that there's no plastic screen cover on this model, so that I can access all of my screen. Works fine with the screen protector that Samsung included on the S20. Case is very good-looking, and the materials are first-rate. Love the "Gone Fishin'" color motif, as it complements my Cosmic Gray S20 very well. The morning after I purchased this case, I accidentally dropped my phone onto the concrete while walking through the parking lot to go into work. A corner of the holster and the rubber shell of the case absorbed the impact. Left scratches and scuff marks to the case, but the phone is untouched. Glad I went with this one.
I would recommend this to a friend
Pros mentioned:
Ease of use, Fit
Rated 5 out of 5 stars
S20 5G case
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Posted . Owned for 3 weeks when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Finally found a belt clip-on that fits the S20. The S20 comes in different size case but it seems like nobody carried the small er case. Fits well, has solid construction, and is easy the wear.
This review is from OtterBox - Defender Series Pro Case for Samsung Galaxy S20 5G - Black
I would recommend this to a friend
Pros mentioned:
Protection
Rated 5 out of 5 stars
Saved phone
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Posted . Owned for 1 year when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Bought because my wife drops her ohone a lot. This has saved her ohone. She lives it. She recommends it to anyone wanting to safe guard their phone.
This review is from OtterBox - Defender Series Pro Case for Samsung Galaxy S20 5G - Black
I would recommend this to a friend
Cons mentioned:
Charging port
Rated 5 out of 5 stars
Works
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Posted . Owned for 6 months when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
So far good. The only issue i have is when you go to charge the phone, the area covering the charging port opens backwards to me. It doesnt make sense to open that way but could be my personal preference.
This review is from OtterBox - Defender Series Pro Case for Samsung Galaxy S20 5G - Black
I would recommend this to a friend
Pros mentioned:
Protection
Rated 5 out of 5 stars
Good case.
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Posted . Owned for more than 2 years when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Great case. Protects the phone fully. Multiple drops without any issue.
I would recommend this to a friend
Pros mentioned:
Protection
Rated 5 out of 5 stars
Otterbox
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Posted . Owned for more than 2 years when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Great product. 100% recommend to anyone needing extra protection on their phone.
This review is from OtterBox - Defender Series Pro Case for Samsung Galaxy S20 5G - Black
I would recommend this to a friend
Pros mentioned:
Protection
Rated 5 out of 5 stars
Great product
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Posted . Owned for 1.5 years when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Does a great job of protecting my phone from damage. The clip makes it easy to have on my hip.
This review is from OtterBox - Defender Series Pro Case for Samsung Galaxy S20 5G - Black
I would recommend this to a friend
Pros mentioned:
Protection
Rated 5 out of 5 stars
Your Phone Will Be Safe
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Posted . Owned for 5 months when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Very good item that keeps my phone safe. I can drop this thing ten times from eye level and know my phone is going to be safe
This review is from OtterBox - Defender Series Pro Case for Samsung Galaxy S20 5G - Black
I would recommend this to a friend
Pros mentioned:
Protection
Rated 5 out of 5 stars
Need to have
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Posted . Owned for 1 year when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
The otter box is perfect for your phone to protect it from dropping on the ground.
This review is from OtterBox - Defender Series Pro Case for Samsung Galaxy S20 5G - Black