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Customer Ratings & Reviews

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Customer reviews

Rating 4.7 out of 5 stars with 453 reviews

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Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.8 out of 5 stars

  • Ease of Use

    Rating 4.7 out of 5 stars

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Cons mentioned filter

95%would recommend to a friend

Customers are saying

Customers are impressed with the Defender Series Pro Case's protective qualities, secure fit, and ease of use. Many appreciate the case's substantial grip and find it to be good value for the price. While some wish it included a built-in screen protector, others find the case's bulkiness to be a minor drawback. A few users noted some minor issues with the charging port cover.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 4 Showing 61-80 of 453 reviews
  • Cons mentioned:
    Charging port

    Rated 5 out of 5 stars

    Nice case

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have only had it a few days but so far I am impressed. I don't use the front or the clip, just the back case. The only thing I have to get used to is the little cover by the charging port, but that is minor and something I never had to do before so it has nothing to do with the product itself.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Martini2olives

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this for my daughter's birthday, she works outdoors.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Protection

    Rated 5 out of 5 stars

    Good quality

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Gives device good protection. Great warrent. Easly put on phone

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Otterbox Defender Series - Worthwhile Protection

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've trusted Otterbox Defender series cases for two previous generation Samsung Galaxy phones and now for my new Galaxy S20 5G phone. I've accidentally dropped phones in the past with the Defender cases and never had phone damages. Otterbox customer service is great having on occasion to submit warranty requests for case or holster replacement.

    I would recommend this to a friend
  • Pros mentioned:
    Fit, Protection

    Rated 5 out of 5 stars

    Prefect Protector

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    perfect fit, perfect protection. Protects the phone and is stylish!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very sturdy

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this for my husband's cell phone. It works great on the Samsung Galaxy S20 5G. Also like the color. I love Otter products but I do wish they would come in more colors in the defender Series Pro for the newer model phones. Would love to see Military Colors such as Army Camo, Navy Camo, Military Green ect. Amybe even with Military logos.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Christmas gift

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My boyfriend loved it he was surprised and he needed it really bad

    I would recommend this to a friend
  • Cons mentioned:
    Bulk

    Rated 5 out of 5 stars

    Does the job!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's slightly bulky but you get used to it. Worth every penny

    I would recommend this to a friend
  • Pros mentioned:
    Fit, Protection

    Rated 5 out of 5 stars

    Excellent case

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Phone case as advertised. Tough protection and fits perfectly.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Fit

    Rated 5 out of 5 stars

    Satisfied

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fit phone perfectly. Durable. Easy to install on phone.

    I would recommend this to a friend
  • Pros mentioned:
    Fit, Protection

    Rated 4 out of 5 stars

    This case is the right size for my phone.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had to return the S10Ultra case and purchase this one. It fits. I buy Otterbox cases as I like the way theY protect my phone.

    I would recommend this to a friend
  • Pros mentioned:
    Case quality, Fit

    Rated 5 out of 5 stars

    Good color

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good quality case, and fit the phone good. The stand is a plus.

    I would recommend this to a friend
  • Pros mentioned:
    Case quality, Protection

    Rated 5 out of 5 stars

    Great case.

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great case. Protects really well. Not bad for the price.

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 4 out of 5 stars

    Great product and great customer service

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Otterbox cases have always protected my phones well, the only problem ai have ever had is that they tend to stretch out over time. However, otterbox does have great customer service and will replace the case without any issues if this happens. So because of the good quality and the great customer service I continue to buy Otterbox products like I have been for the past 10 years.

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    only case I buy

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    great value and quality with a solid protection design

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice case for a great price. I love the Best Buy team

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Great Value, would recommend again and again.

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Otterbox has been my go to brand for sometime now, because their cases are heavy duty and can take a few drops and accidents. I've had my phone and the Otterbox case for a little over a year and haven't had the pleasure of dealing with any cracked screens or chipping from dropping my device.

    I would recommend this to a friend
  • Pros mentioned:
    Fit

    Rated 5 out of 5 stars

    Excellent case

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    excellent case, works well, great fit, great price

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Worth it

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    You really can't go wrong with this case. While it's not the slimmest, it's certainly the most protective. We have never sustained any phone damage while using otterbox. My husband even drops his phone from his semi truck and it stays safe!

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 4 out of 5 stars

    Good but some flaws

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've always bought an otterbox for my phone, but I've normally had an iphone. For this phone they claimed they got rid of the curved edges but there are "features" that require the edge of the screen. To balance around this, they raised the top and bottom lips more, but there is still the ability for the sides to touch ground (or whatever you drop it on). Case is sturdy and easy to hold, I'm just afraid of the potential to damage the sides of the screen.

    I would recommend this to a friend
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