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Customer Ratings & Reviews

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Customer reviews

Rating 4.7 out of 5 stars with 453 reviews

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Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.8 out of 5 stars

  • Ease of Use

    Rating 4.7 out of 5 stars

Pros mentioned filter

Cons mentioned filter

95%would recommend to a friend

Customers are saying

Customers are impressed with the Defender Series Pro Case's protective qualities, secure fit, and ease of use. Many appreciate the case's substantial grip and find it to be good value for the price. While some wish it included a built-in screen protector, others find the case's bulkiness to be a minor drawback. A few users noted some minor issues with the charging port cover.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 5 Showing 81-100 of 453 reviews
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Very nice phone case

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a wonderful phone case. Unlike may others on the market, the outer lip of the case rises a hair above the phone's glass. The lip doesn't block the screen at all but it does grant a smidgen more protection. I also found the case to be substantial but not as bulky as expected.

    I would recommend this to a friend
  • Cons mentioned:
    Screen protector

    Rated 4 out of 5 stars

    Otter Box Defender

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The otter box defender case hold up and fits wonderful. I stand by this product and have used the brand for several my phones now and in the past. One issue I have and the reason for the 4 stars is that I like it best when otter box place the screen protector on the case itself. Now I had to buy and pay separately for a screen protector in which is at a ridiculous price.

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Saves your phone.

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This cell phone case fits like a glove and has protected my phone many times due to my too numerous slip out of my hands dropping. Strong and goes on and off easily for phone cleaning.

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    I am an Otterbox fan

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    For the last few phones I got the Otterbox commuter and worked well. I just got a Samsung s20 and immediately got the otterbox defender model as I was told the commuter is no longer available. I am happy with this otterbox model as well and would recommend to protect your phone.

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 4 out of 5 stars

    Adequate but not great

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Seems to protect phone well. The robustness of the "click" when snapped into the belt holster is not great. Doesn't give me confidence that it's held in there securely. I hope it doesn't fall out! Wish the case had a kickstand, instead of the belt holster. That one is OK, but holds the phone too vertical. Also, I don't always have the belt holster handy when I want to use the kickstand.

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    OtterBox Phone case

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased this case for my new phone because the OtterBox case on my previous phone protected it during a motorcycle accident and for for the next 4 years till I upgraded.

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Great Phone Case!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Defender cases have been a little bit too big in my opinion. But otterbox is making them more slim lined. I like the protection you get from the defender series. Especially if you are someone who has a job that is rough on phones. I would recommend this case!

    I would recommend this to a friend
  • Pros mentioned:
    Grip

    Rated 5 out of 5 stars

    I REALLY like this phone case!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Otter Box Defender phone case is quite nice. The cover over the power/earphone receptacle is very secure and sturdy. The edges give the feeling of a firm, secure grip. Overall, the case is well built and sturdy.

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Otter Bow Defender Phone Case

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Otter Box phone case is well worth the money. I have dropped my phone a few times and never an issue. When the case is new, the buttons are a little stiff but they loosen up over a few days.

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Great coverage

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This case is very protectivr all around. Especially the camera lens. You are exposed in the camera area but this is the best coverage you can buy. The camera is not sticking out. However sometimes when I lay it on thing the camera touches certain thinga.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Otterbox

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I always buy otterbox protective covers for any new phones I purchase.

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Always choose Otter Box Defender with new phone

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is my 3rd Otter Box Defender. I always purchase this case when I purchase a new phone because of the superb protection it gives. Have dropped my phone on several occasions but have never experience damage due to the drop.

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Solid Phone Protection

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This thing feels like it could protect a phone from anything. Works great with my Galaxy S20 and Samsung wireless charger. I also like the belt clip with the kickstand. The only con is that it adds some thickness to the phone.

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Perfect as always

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Always use otter for my phones over the years. This one is excellent for protecting the Samsung s20. No screen protector, but it works great with the built in one one the phone for now. This brand has never let me down.

    I would recommend this to a friend
  • Cons mentioned:
    Screen protector

    Rated 5 out of 5 stars

    It's OK

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It fit, needed to buy a screen protector that didn't come with this case. Came with a belt holster which I didn't notice when purchasing the case.

    I would recommend this to a friend
  • Cons mentioned:
    Screen protector

    Rated 4 out of 5 stars

    OtterBox case Samsung S20

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We have always used the OtterBox cases. They are rugged and long lasting. However, these two that we purchased for the Samsung S20 are lacking screen protectors which I do not like. You have to purchase separate protectors.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Case quality

    Rated 4 out of 5 stars

    Good Quality, But:

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's an Otterbox so naturally it's top quality. But actually, I'm still using the Krofel Pouch Cover Holster Clip from my previous cell phone. Not a perfect fit, but the Krofel attaches via belt loop so it can't slip off--important to me as I'm out in the bush a lot. If you don't need that degree of security then the Otterbox would do fine.

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Rugged

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great case for those who work in tough environments or do work like construction. Clip helps to keep phone in place and offers extra protection which is a must have for this phone. Otter box is the way to go.

    I would recommend this to a friend
  • Cons mentioned:
    Charging port

    Rated 5 out of 5 stars

    Almost 1yr later, still doing its job.

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The frame is very durable, and the texture of soft rubber is nice and slip resistant. Only downside is the tab covering the charging port begins to tear from normal wear and tear.

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Great protection

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Perfect fit and solid protection. I've already had my phone take a few falls and it didn't phase it. Comes with a belt clip holster but I haven't used it so I can't really comment on that.

    I would recommend this to a friend