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Customer Ratings & Reviews

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Customer reviews

Rating 4.7 out of 5 stars with 526 reviews

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Rating by feature

  • Value

    Rating 4.5 out of 5 stars

  • Quality

    Rating 4.8 out of 5 stars

  • Ease of Use

    Rating 4.7 out of 5 stars

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96%would recommend to a friend

Customers are saying

Customers are satisfied with the Defender Series Pro case's protection and fit for their Samsung Galaxy S21 5G phones, finding it easy to use and of high quality. Many appreciate the case's grip and the included belt clip. However, some customers wish it included a screen protector and find the case somewhat bulky, with a few also mentioning concerns about the price and charging port cover.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1 Showing 1-20 of 526 reviews
  • Pros mentioned:
    Fit
    Cons mentioned:
    Price, Screen protector

    Rated 5 out of 5 stars

    Durable, but No Screen Protector

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Exactly what I was looking for. I've been using OtterBox for several years for many different phone models, and this one does not disappoint. It fits my phone perfectly, and the holster/clip works great. My only complaint is that it does not have a screen protector like my previous OtterBoxes had. Because of this, I feel that this is overpriced.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Fit, Protection

    Rated 5 out of 5 stars

    Otterbox Tough!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very good case for protecting my smart phone. As always Otterbox Defender cases are all I use to protect my smart phones. Fits my phone perfectly and still allows full functionality of everything that the phone does. I never worry about my phone when it's protected by an Otterbox Defender case. Easy to put on the phone and easy to remove, if you ever neec to. Protects all the ports from dust and debri, so that my phone continues to look brand new no mayter how much use or how long I own it. I work in the concrete business, and these cases more than protect my phone from the day to day rigors of my job. I highly recommend this case for anyone who wants maximum protection for your phone in the roughest conditions.

    I would recommend this to a friend
  • Pros mentioned:
    Fit, Protection

    Rated 5 out of 5 stars

    Go with an Otterbox Defender Series!

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fit my new Galaxy S21 perfect. I've used Otter Box Defender series since i had my original Galaxy S. Always a favorite, and super easy warranty exchanges when something may happen. I've had the rubber tear from normal use, and even had the plastic phone insert break, and they've taken care of it every time, with no hassles

    I would recommend this to a friend
  • Pros mentioned:
    Grip, Protection

    Rated 5 out of 5 stars

    OtterBox-Defender Series Pro for Samsung Galaxys21

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The phone is well. This phone case benefits from having a good grip. If my phone fell a few times & I haven't had a crack screen.

    I would recommend this to a friend
  • Pros mentioned:
    Grip, Protection
    Cons mentioned:
    Price

    Rated 5 out of 5 stars

    Excelent case

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a beefy case that will provide loads of protection for your phone, but also doesn't look absolutely stupid on your phone. Very nice textured grip basically on the entire case. Good ridges to reduce chances of screen breaking. $60 is a bit much though for a case, but I guess if you had just purchased a phone for hundreds of dollars it matters more that it has good protection. Also it is a bit weird to put on phone but not too hard

    I would recommend this to a friend
  • Pros mentioned:
    Protection
    Cons mentioned:
    Screen protector

    Rated 5 out of 5 stars

    Best protection $ can buy

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not the prettiest but definitely the best case made for protection. I'm a contractor and phone stays on my hip all day onyhe included holster with belt clip. Moving materials using tools, sheetrock dust and even washing off paint...nothing bothers it. Even landed on it when a car hit me on my Harley. Screen protector shattered hip it was on broke...but phone was good as new!

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Protection

    Rated 5 out of 5 stars

    PK

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great protection for phone! They could offer more colors. Easy to install.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Protection

    Rated 5 out of 5 stars

    cover

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    quality, easy to install, and good protection, great product

    I would recommend this to a friend
  • Pros mentioned:
    Fit
    Cons mentioned:
    Bulk

    Rated 5 out of 5 stars

    Compact and smooth

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I really like this case. Works as intended. Compact and smooth.

    I would recommend this to a friend
  • Pros mentioned:
    Fit
    Cons mentioned:
    Screen protector

    Rated 5 out of 5 stars

    Very good case, easy-to-follow video instructions

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This case fits snugly and has a nice feel and grip. The cover over the USB-C port fits securely and opens to leave sufficient room for the charging cable. While the pictorial instructions require a vivid imagination to apply them to the installation of the case, OtterBox has a video that is easy to follow and makes installation simple. This is the link: https://www.otterbox.com/en-us/tp-instructions-samsung.html. When I tried to insert a very small USB-C flash drive to perform a back-up of the phone files, the edge of the drive could not clear the edge of the case around the USB port, I can only insert the drive if I remove the cover. This case does not contain a sheet for screen protection. If you want that feature, you may want to consider products that include a screen protector.

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Great physical protection for your phone

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Keeping my expensive phone safe for 2 years now. I am a klutz and drop/throw my phone at least once a week. With an added screen protector, my phone is still going strong in spite of the abuse and hard usage.

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Great phone case . Otterbox FTW

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Dropped my phones in the past 2 years many times . Each time i pick it up and turn it over there isnt a single dent scratch or crack on the phone . This is my first otterbox ever and ill never use a different brand .

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Otterbox

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Otterbox and their cases are amazing. Dropped it right after installing an no issues. My son had it in his back pocket when riding his bike and fell and the phone wasnt damged at all.

    I would recommend this to a friend
  • Pros mentioned:
    Fit
    Cons mentioned:
    Bulk

    Rated 5 out of 5 stars

    S 21 Otterbox phone case

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent fit. Sleek and not bulky. It has a soft feel, but not rubbery. The navy blue shell with teal inner case creates perfect border color contrast. Fits comfortably in pocket. 5 stars

    I would recommend this to a friend
  • Cons mentioned:
    Price, Screen protector

    Rated 4 out of 5 stars

    Rugged Case

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This protector seems to be as sturdy as the last OtterBox that I had for my Samsung S7 Edge. When I traded in the S7 after five years of use, it was like new with zero damage after being removed from the OtterBox. The OtterBox Defender Series Pro for the S21 seems to be manufactured from quality materials just as the old one was. The only downside is that this newer one does not include a built-in clear screen cover as the older one did. That's why the four star rating instead of five. I had to purchase a separate item for screen protection. The purchase price could be a bit lower for something that's essentially rubber and plastic. The rubber portions of the older case showed signs of minor sagging and separation at the seams after about three years of use. It remains to be seen whether this latest case will do that. Overall, though, these are rugged and will protect the case of your phone well. Thanks

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Best Cases Ever!

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My phone flew off my car on 2 separate occasions going over 45 miles an hour. It did not affect the phone due to the amazing case!!!!

    I would recommend this to a friend
  • Pros mentioned:
    Grip, Protection
    Cons mentioned:
    Bulk

    Rated 5 out of 5 stars

    expensive but seems to work have not dropped phone

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    seems to work. Havent dropped my phone yet but the case is easy to grab. is not that bulky and seems like it provides protection. It should for the price tag

    I would recommend this to a friend
  • Pros mentioned:
    Case quality, Fit, Protection

    Rated 5 out of 5 stars

    Samsung S21 cover

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Perfect fit, excellent workmanship and looks. Already had a fall and nothing happened. Looking forward to many years of protection. Would buy again.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Protection
    Cons mentioned:
    Price

    Rated 5 out of 5 stars

    Solid Otterbox

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the Otterbox...dropping phone more than i should...but always protected. Easy to put on...a little pricey though but beats damaged phone.

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Durable reliable case

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Wonderful case to have! I have a labor intensive job and so I'm always moving and fear my phone might drop and smash. But this case really helps with protecting my whole phone. The holster is super handy when I have to bounce between things. This is for anyone who needs a case that can clip on for easy access and be durable enough to withstand getting bounced around.

    I would recommend this to a friend
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