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Customer Ratings & Reviews

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Customer reviews

Rating 4.6 out of 5 stars with 1245 reviews

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Rating by feature

  • Value

    Rating 4.5 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.7 out of 5 stars

Pros mentioned filter

Cons mentioned filter

91%would recommend to a friend

Customers are saying

Customers express satisfaction with the Defender Series Pro Hard Shell's protective qualities, comfortable fit, and ease of use. Many appreciate the grip and overall quality of the case. Some customers find the belt clip unfashionable, the case a bit bulky, and the price somewhat high. Additionally, a few wish it included a screen protector and had better wireless charging compatibility.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 2 Showing 21-40 of 1,245 reviews
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    great product

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    great product. pair it with a screen protector and you will be worry free.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    iPhone 13 destroyed

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I would have to warn against this phone holder and clip phone will fallout easily when screen is turned to the inside !!! I will show you what happens to a five day old I phone 13 max have heard nothing back from otter box

    No, I would not recommend this to a friend
    • Brand response from OtterBox Customer Support
      Posted .

      Hi there!

      We're sorry to hear about your disappointment with your Defender Series holster! We appreciate your feedback about your belt clip not securely holding your device, and we'll be sure to let our design team know about your experience. If you haven't yet, please don't hesitate to call us at 1-855-688-7269, and our amazing team of Customer Service Otters would be happy to get you helped out with a replacement belt clip.

      Best,
      OtterBox Customer Service Team OtterBox

  • Pros mentioned:
    Grip, Protection

    Rated 4 out of 5 stars

    I liked it!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased in Oct, 2024 & needing a new one. It’s a really good case however, the bottom part of the hard plastic did break off on me and the charger port cover didn’t last long either :/ In the end, the case provided the needed protection for my phone and although we are needing a replacement, my phone is without damage :) The case is thick (def added weight), doesn’t slide out of my pocket easily & it’s got a good grip. I would definitely recommend if that is something you are going for. Thankfully Otterbox offer’s warranty’s and I have a replacement on the way!

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Neutral

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is the third case of this kind we get,please the plastic strip always gets like air pockets around them.They are also pretty pricey.

    I would recommend this to a friend
    • Brand response from OtterBox Customer Support
      Posted .

      We weren't entirely sure of what plastic strip you were referring to with this Defender Series Pro case, but we'd love to hear more about it and see what might be done to help thwart those pesky air pockets you mentioned.

      Just give our friendly Otters a call at 1-855-688-7269, and we'll get right on the case!

      Cheers,
      OtterBox Customer Support OtterBox

  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    OtterBox the way to go.

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Alway OtterBox great on falls and especially if you always forget that it on top of the car when you leave and notice it fall off in the highway or road, you relocate your cell and WOW the otterbox is scratched but your cell still in tacked. "WOW" Amazing,

    I would recommend this to a friend
  • Pros mentioned:
    Fit, Protection

    Rated 5 out of 5 stars

    No title required.

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Protects my phone when dropped. Fits real good. Very tight.

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Great Case

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great case, my fiance had his original one for years, and even with it having some pieces broken it still protected the phone. Only got a new one because the other one was old.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Protection

    Rated 4 out of 5 stars

    Good protection

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Strong and good protection. Easy in and out. Fits in pocket

    I would recommend this to a friend
  • Pros mentioned:
    Fit, Grip, Protection

    Rated 5 out of 5 stars

    OTTERBOX DEFENDER

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Otter Box Defender for total protection you can't go wrong this is my 4th Otter Box Defender I would not settle for anything less for my I phones. Makes holding on to a slippery I phone easy. fits and feels great in your hand with no worries of dropping your I phone. Total protection.

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    I love my OtterBox

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’m in my seventies and have an issue with dropping my phone too often. OtterBox does a great job protecting my phone. I’ve used OtterBox protection on my iPhones for over ten years. Despite frequent drops on hard surfaces I’ve never had a cracked screen or damaged phone. Excellent product.

    I would recommend this to a friend
  • Pros mentioned:
    Fit, Protection

    Rated 5 out of 5 stars

    In store buy, box is iPhone 12 X-Large!!!!!

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Just like all the defender pros. Best protection imo from any case. Hands down. It fits iPhone 13. Read Bought in store, box said iPhone 12 X-Large. If it says XL then it will fit. Hate when people write stupid reviews. Like the doup that says it doesn’t fit. Now they did announce 12 fits 13 so I can see how this could happen but I research everything I buy since you can. I watch you tube videos and that’s how I found out the 13’s are thicker and bigger lenses. Then I became weary but then saw on another review that it had to say X-Large. Tho I thought it would be helpful to tell people from buying in store that the box didn’t mention 13 at all but had X-Large so I got, and employees weren’t 100% but I could return it so no biggie. Worth it buy it. You want best protection this is it. From droid to apple

    I would recommend this to a friend
  • Cons mentioned:
    Wireless charging

    Rated 4 out of 5 stars

    Super-Solid Case

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Would get 5 stars.. but due to lack of the magnetic inclusion, does not allow cordless charging. The included belt clip works well.

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Reliable phone case

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is my second phone case from this brand. The first one lasted an impressive three years. I chose this case because it provides strong protection with its hard exterior, which is ideal for someone like me who tends to drop their phone frequently. I appreciate having a reliable case that keeps my phone safe from damage. An added bonus is that I bought this one on sale.

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Otterbox review

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I absolutely love love this otterbox case . It's excellent and wonderful. I truly feel safer with having purchased this case.. I feel my phone is secure and protected and I have no worries while on the job site .. I recommend this otterbox case and just about all otterbox products to everyone and anyone this gets five stars from me. 100% worth the buy

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Otterbox Protection

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’m constantly on the phone as a supervisor for the schools in southern Arizona food program.So yes my phone is bumped dropped and the Otterbox does a excellent job in protecting my phone.

    I would recommend this to a friend
  • Pros mentioned:
    Grip

    Rated 5 out of 5 stars

    Otter Box

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great phone case; easy to hold on to and light weight.

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    The protector

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My go to phone protector. Strong,protects my phone and dependable.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Cell phone case

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far the case is detected the phone it was easy to put on so loving it just wish the clip fit better

    I would recommend this to a friend
  • Pros mentioned:
    Fit, Protection

    Rated 5 out of 5 stars

    Phone protector

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product. It fit great for my phone. Try it you’ll like it. It protects my phone and I don’t have to worry if I drop it that it will break. It won’t break. Everyone should get one to protect their phone. I love it. It’s the best product around.

    I would recommend this to a friend
  • Pros mentioned:
    Fit

    Rated 5 out of 5 stars

    Great case!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great case that fit perfect. Arrived on time and was as advertised.

    I would recommend this to a friend
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